PromptCare
PromptCare is a U.S. private specialty home-care provider founded ~1985 in New Providence, NJ, delivering in-home respiratory therapy, infusion therapy, and specialty pharmacy services to patients with complex, chronic, and rare conditions across all 50 states via 50+ locations and manufacturer/payor data partnerships.
- Company typePrivate
- Founded1986
- HeadquartersClark, United States
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What PromptCare does
PromptCare is a U.S. private specialty home-care provider founded approximately 1985-1986 and headquartered in New Providence, New Jersey. The company delivers in-home respiratory therapy, infusion therapy, and specialty pharmacy services to patients with complex, chronic, and rare conditions across all 50 states. Its core service lines include Infusion and Specialty Pharmacy (IVIg, specialty biologics across neurology, hematology, rheumatology, gastroenterology, allergy/immunology), Home Respiratory Services (home ventilation, Bi-Level ST, oxygen, vest therapy, tracheostomy), Rare Conditions Care (hemophilia, ALS, CIDP, myasthenia gravis, PNH, amyloidosis), Enteral Nutrition, and a network of infusion suites. Services are delivered through more than 50 physical locations, including 25+ respiratory branches, infusion suites, and specialty pharmacies, supported by digital platforms Patient Hub and VerbalCare.
The business operates a managed services revenue model: services and equipment are billed to commercial payors, Medicare, Medicaid, and self-pay patients, with a secondary professional services stream of data-driven partnerships with pharmaceutical manufacturers covering dispense data, payor insights, and patient status reporting. Go-to-market is sales-led and enterprise field sales, anchored on provider referrals and payor contracts, with a self-enroll option for patients. Strategic differentiation rests on regulatory accreditations (ACHC, ACHC Distinction in Orphan Drugs, URAC Specialty Pharmacy), nationwide coverage, and ~40 years of specialized clinical experience in rare and complex diseases.
PromptCare has been active in inorganic expansion, acquiring NBN Infusions, Premier Specialty Infusion, Hollywood Medical Supply, HomeTown Oxygen, Boston Home Infusion, Pro 2, and Coastal Infusion Services, while executing a 2025 brand transformation. It has begun deploying agentic AI (on UiPath) for patient onboarding, which reduced referral processing time from 15 days to 4 days and quadrupled throughput in at least one therapy line, earning the UiPath AI25 Award in 2025. Leadership includes CEO Paul Jardina, President of Respiratory Matt Keppler, President of Infusion and Specialty Pharmacy Jacob Cooper, CFO Chris DeLuca, and CIO Phil Merrell.
PromptCare firmographics
Firmographics- Name
- PromptCare
- Legal name
- The PromptCare Companies, Inc.
- Website
- https://promptcare.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- PromptCare is a U.S. private specialty home-care provider founded ~1985 in New Providence, NJ, delivering in-home respiratory therapy, infusion therapy, and specialty pharmacy services to patients with complex, chronic, and rare conditions across all 50 states via 50+ locations and manufacturer/payor data partnerships.
- Ownership category
- akta.pro rank
PromptCare industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Ambulatory Health Care Services (621)
- SIC
- Services-Home Health Care Services (8082), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)
- akta.pro primary industry
- In-Home Medication Administration (Nurse-Delivered) (HSABALAF)
- akta.pro secondary industries
- Prescription Pickup, Delivery & Refill Coordination (HSABALAC), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)
Keywords
Where PromptCare is headquartered
LocationHeadquarters
- HQ city
- Clark
- HQ country
- United States
- HQ region
- North America
Offices18 records
Markets served
PromptCare business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Healthcare Services and Specialty Pharmacy: PromptCare generates revenue through providing in-home respiratory care, infusion therapy, and specialty pharmacy services. Services are billed to payors including Medicare, Medicaid, commercial insurance, and self-insured patients. Revenue includes equipment provision, medication dispensing, nursing services, and clinical monitoring.
- Pharmaceutical Manufacturer Partnerships: Data-driven partnerships with pharmaceutical manufacturers to deliver complex therapies and improve patient outcomes. Provides dispense data, inventory, payor insights, patient status, and demographics tracking for manufacturers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Respiratory patient services |
| Other | Pay-as-you-go | Infusion and specialty pharmacy patient services |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels8 records
PromptCare product offering
Product offeringCore offering
PromptCare provides in-home and in-suite respiratory care, infusion therapy, specialty pharmacy services, enteral nutrition, and care for rare and complex conditions. Services include home ventilator and oxygen programs, IVIg and specialty biologics administration, specialty medication dispensing (including limited-distribution and orphan drugs), and clinical monitoring with 24/7 nursing and pharmacy support, delivered through 50+ locations across all 50 U.S. states.
Product overview
PromptCare is a leading provider of in-home respiratory, infusion, and specialty pharmaceutical therapies for patients with complex, chronic, and rare conditions. The company's portfolio consists of four core service lines: Infusion & Specialty Pharmacy (IVIg, neurology, hematology, rheumatology, gastroenterology, allergy/immunology), Home Respiratory Services (ventilators, Bi-Level ST, oxygen, vest therapy, tracheostomy), Rare Conditions Care (hemophilia, ALS, CIDP, myasthenia gravis, PNH), and Enteral Nutrition. Supporting these services are digital platforms including Patient Hub (online portal) and VerbalCare (patient communication app). Regional operations are delivered through Coastal Infusion Services (a PromptCare company) with infusion suites across the U.S.
Differentiator
Problem solved
Functional benefit
Products and services
- Infusion & Specialty Pharmacy Specialty infusion and drug therapy services for patients with complex chronic conditions including IVIg, neurology, hematology, rheumatology, gastroenterology, allergy/immunology, dermatology, and ophthalmology. Therapy is offered in all 50 states with medication delivery and 24/7 clinical support.
- Infusion Suites Private, modern spa-like infusion therapy environments for adult and pediatric patients requiring intravenous infusion treatments. Features heated recliners, Wi-Fi, streaming services, healthy snacks, and on-site clinical teams.
- Home Respiratory Services High-tech in-home respiratory equipment and care including home ventilator programs, Bi-Level ST therapy, oxygen therapy, vest therapy, and tracheostomy care, delivered through 25+ respiratory branches nationwide.
- Rare Conditions Care Specialized treatment for rare conditions including amyloidosis, ALS, hemophilia A/B, von Willebrand disease, CIDP, myasthenia gravis, PNH, and other complex disorders. Features dedicated clinicians trained in rare conditions with 24/7 support and access to limited-distribution and orphan drugs.
- Enteral Nutrition In-home enteral (tube) feeding services including tailored nutrition care plans, registered dietitian support, nursing and pharmacy coordination, caregiver education, and feeding pump training for safe home nutrition delivery.
- Patient Hub Online patient portal for respiratory and enteral patients to access updates, communicate with the support team, update personal information, upload insurance, place resupply orders, track shipments, and engage via 24/7 chat.
- BabySat (Owlet Prescription Pulse Oximeter) Distribution Distribution of the FDA-cleared Owlet BabySat prescription pulse oximeter for pediatric patients through PromptCare's DME network and pediatric care pathways across key U.S. regions.
Quantifiable outcome
- Patient satisfaction rated 95% among best in at-home patient satisfaction nationwide
- +9 more outcomes
Companies that use PromptCare
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles6 records
PromptCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
PromptCare partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered strategic, core and minor.
- Owlet, Inc.strategicStrategic partnership with Owlet, Inc. to expand distribution of FDA-cleared prescription pulse oximeter BabySat through PromptCare's 25+ DME locations and established relationships with children's hospitals. Partnership strengthens clinical and DME footprint, aligns with existing pediatric and respiratory care programs, and is expected to contribute to incremental unit shipments as pilot programs expand.
- NBN InfusionscoreAcquisition of NBN Infusions as part of strategic expansion in the home infusion therapy market. PromptCare has been pursuing acquisitions to expand its footprint in the home infusion space.
- Coastal Infusion ServicescoreCoastal Infusion Services joined PromptCare as part of company growth strategy. Multiple Coastal Infusion locations in Louisiana and Mississippi now operate as PromptCare locations.
- KedrioncoreKedrion selected PromptCare to dispense Coagadex for treatment of Factor X Deficiency, a rare bleeding disorder. Partnership provides patients access to specialized therapy through PromptCare's specialty pharmacy.
- Various Pharmaceutical ManufacturerscorePatient-first partnerships with pharmaceutical manufacturers committed to helping patients live their fullest lives. PromptCare develops comprehensive support plans for drugs going to market and existing drug therapies. Provides data-driven strategies including dispense data, inventory, payor insights, and patient status tracking.
- National and Regional Health PlanscorePartnerships with hundreds of commercial and institutional payors including Medicare and Medicaid for decades. Also serves self-insured patients. Collaborates with payors to support growth, affordability, and strategies to improve member health experience.
- Cancer Treatment Centers of AmericaminorPartnership referenced in market news for expanding chemotherapy at home services alongside CVS Health.
Scale indicators17 records
Recent moves9 records
Expansion highlights6 records
PromptCare competitors and assessment
Company assessmentDirect peers
- BrightSpring Health Services: Public home and community-based health services platform with home infusion, specialty pharmacy, and home health segments that directly overlap with PromptCare's respiratory, infusion, and enteral service lines.
- Amerita: Specialty home infusion and ambulatory infusion suite provider operating across multiple U.S. states; competes head-to-head with PromptCare in IVIg, biologics infusion, and chronic disease home-based therapy delivery.
- Option Care Health: Largest independent provider of home and alternate-site infusion services in the U.S., directly competing with PromptCare's home infusion and specialty pharmacy business across all 50 states with a similar referral and payor-driven model.
- AdaptHealth: Public home medical equipment provider with strong respiratory, sleep, and DME franchises; competes with PromptCare on home respiratory equipment and supplies for chronic respiratory patients.
- Apria Healthcare (Owens & Minor): National DME and home respiratory provider (now part of Owens & Minor's Patient Direct segment) directly competing with PromptCare's 25+ respiratory branches for home ventilator, Bi-Level, oxygen, and tracheostomy referrals.
- Soleo Health: Specialty infusion and home infusion provider focused on complex chronic conditions including IVIg, biologics, and rare diseases — overlaps directly with PromptCare's core infusion and rare conditions franchises.
Emerging players
- Shields Health Solutions: Specialty pharmacy integrator focused on health system partnerships for limited-distribution and specialty oncology/rare drugs — adjacent to PromptCare's pharma manufacturer partnerships and specialty pharmacy dispensation model.
- BioPlus Specialty Pharmacy: Specialty pharmacy focused on complex therapies (oncology, rare disease, autoimmune); competes with PromptCare's specialty pharmacy and rare conditions franchise for limited-distribution drug mandates.
Broad incumbents
- Coram CVS Health (Coram): CVS Health's home infusion and specialty pharmacy arm; competes with PromptCare in home infusion therapy, IVIg, and specialty drug dispensing, with substantially broader distribution under a national payor and retail infrastructure.
- Lincare (Linde): One of the largest U.S. home respiratory and DME providers, now owned by Linde; directly competes with PromptCare for oxygen, ventilator, and chronic respiratory patients in overlapping geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
PromptCare social profiles
Digital presencePromptCare compliance and trust
Trust signalCompliance5 records
PromptCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
PromptCare leadership team
Management profileNumber of profiles
Profiles16 records
PromptCare subsidiaries and ownership
Company hierarchySubsidiaries1 record
PromptCare funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PromptCare M&A and investment
M&A and investmentM&A6 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PromptCare
What does PromptCare do?
PromptCare provides in-home and in-suite respiratory care, infusion therapy, specialty pharmacy services, enteral nutrition, and care for rare and complex conditions. Services include home ventilator and oxygen programs, IVIg and specialty biologics administration, specialty medication dispensing (including limited-distribution and orphan drugs), and clinical monitoring with 24/7 nursing and pharmacy support, delivered through 50+ locations across all 50 U.S. states.
Is PromptCare a public or private company?
PromptCare is a private company. It is classified as unknown and is currently operating.
When was PromptCare founded?
PromptCare was founded in 1986. It employs 501 to 1,000 people.
Where is PromptCare based?
PromptCare is headquartered in Clark, United States, in the North America region.
How does PromptCare make money?
Two revenue lines are on record. Healthcare Services and Specialty Pharmacy is the primary driver. The others are pharmaceutical Manufacturer Partnerships.
Who are PromptCare's main competitors?
Direct peers on record are BrightSpring Health Services, Amerita, Option Care Health, AdaptHealth, Apria Healthcare (Owens & Minor) and Soleo Health. Emerging players are Shields Health Solutions and BioPlus Specialty Pharmacy. Broad incumbents are Coram CVS Health (Coram) and Lincare (Linde).
Does PromptCare have an API?
No public API is recorded for PromptCare.
What industry is PromptCare in?
PromptCare's product category is Home Healthcare Services. Its primary akta.pro industry code is HSABALAF, In-Home Medication Administration (Nurse-Delivered), with a secondary code of HSABALAC, Prescription Pickup, Delivery & Refill Coordination. Its NAICS code is 62161 and its SIC code is 8082.