PromptCare

What PromptCare does

PromptCare is a U.S. private specialty home-care provider founded approximately 1985-1986 and headquartered in New Providence, New Jersey. The company delivers in-home respiratory therapy, infusion therapy, and specialty pharmacy services to patients with complex, chronic, and rare conditions across all 50 states. Its core service lines include Infusion and Specialty Pharmacy (IVIg, specialty biologics across neurology, hematology, rheumatology, gastroenterology, allergy/immunology), Home Respiratory Services (home ventilation, Bi-Level ST, oxygen, vest therapy, tracheostomy), Rare Conditions Care (hemophilia, ALS, CIDP, myasthenia gravis, PNH, amyloidosis), Enteral Nutrition, and a network of infusion suites. Services are delivered through more than 50 physical locations, including 25+ respiratory branches, infusion suites, and specialty pharmacies, supported by digital platforms Patient Hub and VerbalCare.

The business operates a managed services revenue model: services and equipment are billed to commercial payors, Medicare, Medicaid, and self-pay patients, with a secondary professional services stream of data-driven partnerships with pharmaceutical manufacturers covering dispense data, payor insights, and patient status reporting. Go-to-market is sales-led and enterprise field sales, anchored on provider referrals and payor contracts, with a self-enroll option for patients. Strategic differentiation rests on regulatory accreditations (ACHC, ACHC Distinction in Orphan Drugs, URAC Specialty Pharmacy), nationwide coverage, and ~40 years of specialized clinical experience in rare and complex diseases.

PromptCare has been active in inorganic expansion, acquiring NBN Infusions, Premier Specialty Infusion, Hollywood Medical Supply, HomeTown Oxygen, Boston Home Infusion, Pro 2, and Coastal Infusion Services, while executing a 2025 brand transformation. It has begun deploying agentic AI (on UiPath) for patient onboarding, which reduced referral processing time from 15 days to 4 days and quadrupled throughput in at least one therapy line, earning the UiPath AI25 Award in 2025. Leadership includes CEO Paul Jardina, President of Respiratory Matt Keppler, President of Infusion and Specialty Pharmacy Jacob Cooper, CFO Chris DeLuca, and CIO Phil Merrell.

Name

PromptCare

Legal name

The PromptCare Companies, Inc.

Website

https://promptcare.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PromptCare is a U.S. private specialty home-care provider founded ~1985 in New Providence, NJ, delivering in-home respiratory therapy, infusion therapy, and specialty pharmacy services to patients with complex, chronic, and rare conditions across all 50 states via 50+ locations and manufacturer/payor data partnerships.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

In-Home Medication Administration (Nurse-Delivered) (HSABALAF)

akta.pro secondary industries

Prescription Pickup, Delivery & Refill Coordination (HSABALAC), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

Keywords

• Home infusion therapy
• Specialty pharmacy services
• Home respiratory care
• Rare disease therapy
• Enteral nutrition services

Headquarters

HQ city

Clark

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Healthcare Services and Specialty Pharmacy: PromptCare generates revenue through providing in-home respiratory care, infusion therapy, and specialty pharmacy services. Services are billed to payors including Medicare, Medicaid, commercial insurance, and self-insured patients. Revenue includes equipment provision, medication dispensing, nursing services, and clinical monitoring.
2. Pharmaceutical Manufacturer Partnerships: Data-driven partnerships with pharmaceutical manufacturers to deliver complex therapies and improve patient outcomes. Provides dispense data, inventory, payor insights, patient status, and demographics tracking for manufacturers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

PromptCare provides in-home and in-suite respiratory care, infusion therapy, specialty pharmacy services, enteral nutrition, and care for rare and complex conditions. Services include home ventilator and oxygen programs, IVIg and specialty biologics administration, specialty medication dispensing (including limited-distribution and orphan drugs), and clinical monitoring with 24/7 nursing and pharmacy support, delivered through 50+ locations across all 50 U.S. states.

Product overview

PromptCare is a leading provider of in-home respiratory, infusion, and specialty pharmaceutical therapies for patients with complex, chronic, and rare conditions. The company's portfolio consists of four core service lines: Infusion & Specialty Pharmacy (IVIg, neurology, hematology, rheumatology, gastroenterology, allergy/immunology), Home Respiratory Services (ventilators, Bi-Level ST, oxygen, vest therapy, tracheostomy), Rare Conditions Care (hemophilia, ALS, CIDP, myasthenia gravis, PNH), and Enteral Nutrition. Supporting these services are digital platforms including Patient Hub (online portal) and VerbalCare (patient communication app). Regional operations are delivered through Coastal Infusion Services (a PromptCare company) with infusion suites across the U.S.

Differentiator

Problem solved

Functional benefit

Products and services

• Infusion & Specialty Pharmacy Specialty infusion and drug therapy services for patients with complex chronic conditions including IVIg, neurology, hematology, rheumatology, gastroenterology, allergy/immunology, dermatology, and ophthalmology. Therapy is offered in all 50 states with medication delivery and 24/7 clinical support.
• Infusion Suites Private, modern spa-like infusion therapy environments for adult and pediatric patients requiring intravenous infusion treatments. Features heated recliners, Wi-Fi, streaming services, healthy snacks, and on-site clinical teams.
• Home Respiratory Services High-tech in-home respiratory equipment and care including home ventilator programs, Bi-Level ST therapy, oxygen therapy, vest therapy, and tracheostomy care, delivered through 25+ respiratory branches nationwide.
• Rare Conditions Care Specialized treatment for rare conditions including amyloidosis, ALS, hemophilia A/B, von Willebrand disease, CIDP, myasthenia gravis, PNH, and other complex disorders. Features dedicated clinicians trained in rare conditions with 24/7 support and access to limited-distribution and orphan drugs.
• Enteral Nutrition In-home enteral (tube) feeding services including tailored nutrition care plans, registered dietitian support, nursing and pharmacy coordination, caregiver education, and feeding pump training for safe home nutrition delivery.
• Patient Hub Online patient portal for respiratory and enteral patients to access updates, communicate with the support team, update personal information, upload insurance, place resupply orders, track shipments, and engage via 24/7 chat.
• BabySat (Owlet Prescription Pulse Oximeter) Distribution Distribution of the FDA-cleared Owlet BabySat prescription pulse oximeter for pediatric patients through PromptCare's DME network and pediatric care pathways across key U.S. regions.

Quantifiable outcome

• Patient satisfaction rated 95% among best in at-home patient satisfaction nationwide
• +9 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered strategic, core and minor.

• Owlet, Inc.strategicGTM or Marketing Partner · 11 February 2026Strategic partnership with Owlet, Inc. to expand distribution of FDA-cleared prescription pulse oximeter BabySat through PromptCare's 25+ DME locations and established relationships with children's hospitals. Partnership strengthens clinical and DME footprint, aligns with existing pediatric and respiratory care programs, and is expected to contribute to incremental unit shipments as pilot programs expand.
• NBN InfusionscoreStrategic or Co-development PartnerAcquisition of NBN Infusions as part of strategic expansion in the home infusion therapy market. PromptCare has been pursuing acquisitions to expand its footprint in the home infusion space.
• Coastal Infusion ServicescoreStrategic or Co-development PartnerCoastal Infusion Services joined PromptCare as part of company growth strategy. Multiple Coastal Infusion locations in Louisiana and Mississippi now operate as PromptCare locations.
• KedrioncoreStrategic or Co-development PartnerKedrion selected PromptCare to dispense Coagadex for treatment of Factor X Deficiency, a rare bleeding disorder. Partnership provides patients access to specialized therapy through PromptCare's specialty pharmacy.
• Various Pharmaceutical ManufacturerscoreStrategic or Co-development PartnerPatient-first partnerships with pharmaceutical manufacturers committed to helping patients live their fullest lives. PromptCare develops comprehensive support plans for drugs going to market and existing drug therapies. Provides data-driven strategies including dispense data, inventory, payor insights, and patient status tracking.
• National and Regional Health PlanscoreChannel Partner/ Reseller/ DistributorPartnerships with hundreds of commercial and institutional payors including Medicare and Medicaid for decades. Also serves self-insured patients. Collaborates with payors to support growth, affordability, and strategies to improve member health experience.
• Cancer Treatment Centers of AmericaminorStrategic or Co-development PartnerPartnership referenced in market news for expanding chemotherapy at home services alongside CVS Health.

Scale indicators17 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• BrightSpring Health Services: Public home and community-based health services platform with home infusion, specialty pharmacy, and home health segments that directly overlap with PromptCare's respiratory, infusion, and enteral service lines.
• Amerita: Specialty home infusion and ambulatory infusion suite provider operating across multiple U.S. states; competes head-to-head with PromptCare in IVIg, biologics infusion, and chronic disease home-based therapy delivery.
• Option Care Health: Largest independent provider of home and alternate-site infusion services in the U.S., directly competing with PromptCare's home infusion and specialty pharmacy business across all 50 states with a similar referral and payor-driven model.
• AdaptHealth: Public home medical equipment provider with strong respiratory, sleep, and DME franchises; competes with PromptCare on home respiratory equipment and supplies for chronic respiratory patients.
• Apria Healthcare (Owens & Minor): National DME and home respiratory provider (now part of Owens & Minor's Patient Direct segment) directly competing with PromptCare's 25+ respiratory branches for home ventilator, Bi-Level, oxygen, and tracheostomy referrals.
• Soleo Health: Specialty infusion and home infusion provider focused on complex chronic conditions including IVIg, biologics, and rare diseases — overlaps directly with PromptCare's core infusion and rare conditions franchises.

Emerging players

• Shields Health Solutions: Specialty pharmacy integrator focused on health system partnerships for limited-distribution and specialty oncology/rare drugs — adjacent to PromptCare's pharma manufacturer partnerships and specialty pharmacy dispensation model.
• BioPlus Specialty Pharmacy: Specialty pharmacy focused on complex therapies (oncology, rare disease, autoimmune); competes with PromptCare's specialty pharmacy and rare conditions franchise for limited-distribution drug mandates.

Broad incumbents

• Coram CVS Health (Coram): CVS Health's home infusion and specialty pharmacy arm; competes with PromptCare in home infusion therapy, IVIg, and specialty drug dispensing, with substantially broader distribution under a national payor and retail infrastructure.
• Lincare (Linde): One of the largest U.S. home respiratory and DME providers, now owned by Linde; directly competes with PromptCare for oxygen, ventilator, and chronic respiratory patients in overlapping geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/PromptCareUS
• Facebookfacebook.com/142923205833563
• LinkedInlinkedin.com/company/promptcare-home-infusion-llc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PromptCare