Knox County

What Knox County does

Knox County, Tennessee is a county government entity founded on June 11, 1792, headquartered at 400 Main Street in Knoxville. It serves a population of approximately 432,226 (2010 census) through a home-rule governance structure led by County Mayor Glenn Jacobs and an elected County Commission, with operating departments spanning Health, Senior Services, Veterans Services, Solid Waste, Stormwater Management, Retirement, Parks & Recreation, Public Library, Internal Audit, and the courts system. Its functional portfolio covers property assessment and tax collection, vital records issuance, public health clinical and environmental services, senior and veteran programs, emergency preparedness, courts, law enforcement coordination, and parks.

Name

Knox County

Legal name

Knox County, Tennessee Government

Website

https://knoxcounty.org

Company type

Private

Founded year

1792

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Knox County, Tennessee is a county government founded in 1792, headquartered in Knoxville, serving approximately 432,000 residents through elected officials and departments spanning health, senior services, veterans affairs, property taxation, parks, courts, and emergency preparedness.

Ownership category

akta.pro rank

Product category

Government / Public Administration

NAICS

Other General Government Support (921190), Water, Sewage and Other Systems (2213), Police Protection (922120), Courts (922110)

SIC

Electric, Gas & Sanitary Services (4900), Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Taxpayer Services, Education & Outreach (BPAIADAM), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), County/District/Local Health Departments (HLAJAAAB)

Keywords

• County government services
• Public health department
• Property tax administration
• Vital records issuance
• Senior and veteran services

Headquarters

HQ city

Knoxville

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: Primary revenue source for county operations including schools, health department, and library branches.
2. Service Fees: Fees collected for various services including vital records ($15 per birth/death certificate), vehicle registration, business licenses, and health services.
3. Health Services Revenue: Revenue from health department services including clinical services, immunizations, dental care, with fees based on income eligibility for some programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Knox County Government delivers local public services to approximately 432,226 residents of Knoxville and surrounding areas, operating statutory and administrative functions that include property tax assessment and collection, vital records (birth and death certificate) issuance, public health clinic services (immunizations, dental, WIC, women's health), senior and veteran services, parks and recreation, solid waste and stormwater management, courts, and emergency notification. The county also administers internal functions such as employee benefits, retirement plans, internal audit, and procurement on behalf of county departments.

Product overview

Knox County Tennessee Government operates a unified portal providing diverse public services to approximately 432,226 residents. The primary offerings include a comprehensive government website portal offering property tax lookup, vehicle services, employment opportunities, and court information. The Health Department division delivers clinical services (immunizations, women's health, dental, WIC), environmental health enforcement, emergency preparedness, and vital records. Additional services encompass employee benefits administration, constituent services, an audit hotline for fraud reporting, emergency notifications via Everbridge, and senior services across multiple centers. The organization functions as a traditional government entity rather than a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Knox County Government Website Portal Comprehensive web portal providing residents with centralized access to Knox County services such as property tax lookup and payment, vehicle and license services, employment applications, court dockets, parks reservations, vital records requests, and health department service information. Intended for use by Knox County residents, property owners, businesses, and visitors.
• Vital Records Services Statutory issuance of certified birth and death certificates for persons born in Tennessee in the past 100 years or who died in Tennessee in the last 50 years, delivered via the Health Department's main office, West Clinic, mail, and online portal. Standardized unit fee of $15 per copy applies.
• Health Department Clinical and Public Health Services Clinical and preventive public health services provided by the Knox County Health Department to county residents, including immunizations, WIC nutrition program, women's health, dental care, communicable disease control, STI testing, HIV care, environmental health, and emergency preparedness. Fees for clinical services are set based on income, diagnosis, and/or eligibility.
• Senior Services Senior center programming, recreational activities, social programs, and related services for approximately 145,000 Knox County citizens age 50 and older, delivered through six senior centers including the John T. O'Connor Center operated with the CAC Office on Aging.
• Veterans Services Assistance to veterans and their dependents in filing federal VA benefit applications including disability compensation, pension programs, burial benefits, and education assistance, delivered from the Knox Central Building by the Veterans Service Officer and Deputy.
• Property Tax Administration Statutory property valuation, tax billing, online payment, and collection services operated across the Property Assessor, Trustee, and the propertytax.knoxcountytn.gov portal, providing primary funding for county operations.
• Emergency Notification System County-wide emergency alerting system powered by Everbridge providing SMS text, email, and voice call notifications to subscribers during severe weather, natural disasters, hazardous materials incidents, and other public safety emergencies, accessible by dialing 311.
• Solid Waste and Recycling Services Solid waste collection, recycling programs, and waste center operations across Knox County delivered by the Solid Waste Department, with service information accessible via the knoxcounty.org directory and the JUNK hotline (865-215-5865).
• Stormwater Management Stormwater compliance, water quality management, and related environmental services delivered by Knox County Stormwater Management for county residents and businesses.
• Parks and Recreation (including Knox County Fitness Center) County parks, shelter reservations, recreational programming, and the Knox County Fitness Center (Suite L332 of the City County Building) providing wellness access to employees and residents.
• County Clerk Vehicle, License, and Business License Services Motor vehicle registration, driver's license renewal, marriage license application, and business license filing services provided by the Knox County Clerk via online portals and physical clerk offices throughout the county.
• Courts and Judicial Services Circuit court, criminal court, and general sessions court administration coordinated through elected clerks of courts, public defender, and district attorney offices, providing public docket information and court records services.
• Procurement and Records Management County procurement office handling bids, requests for proposals (RFPs), and requests for qualifications (RFQs), and records management services providing public access to county records for vendors, contractors, and the public.

Quantifiable outcome

• Health Department serves the community with 260+ professionals offering comprehensive public health services
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Coordinated School HealthcoreStrategic or Co-development PartnerCollaborative partnership between Knox County Health Department and Coordinated School Health for the Youth Health Board initiative, serving as an opportunity for youth to gain skills and affect the health of the community.
• City of Knoxville (All4Knox)coreStrategic or Co-development PartnerJoint City of Knoxville/Knox County initiative providing education, resources, and data about substance misuse across the community.
• Knox County Community Health CouncilcoreStrategic or Co-development PartnerHealth council focusing on addressing health challenges and barriers in the county, working with community partners to identify sustainable solutions.
• Knox/East Tennessee Healthcare CoalitioncoreStrategic or Co-development PartnerNetwork of health care organizations, providers and regional partners committed to strengthening health care system preparedness for emergencies.
• River Valley HealthminorStrategic or Co-development PartnerPartnership providing pediatric clinic services at 2240 Sutherland Ave., Suite 103, Knoxville, offering well-child care, immunizations, and acute/chronic illness care.
• East Tennessee Wellness RoundtableminorStrategic or Co-development PartnerCollaboration for worksite wellness programs, providing educational materials, support, and guidance to assist employers with workplace health.
• CAC Office on AgingminorStrategic or Co-development PartnerPartner operating the John T. O'Connor Center, one of six senior centers in Knox County serving the senior population.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Fulton County Government: Georgia county government encompassing most of Atlanta—large-metro peer with health, tax, courts, sheriff, and stormwater functions, and a similar mix of urban core and unincorporated service areas.
• Cuyahoga County Government: Ohio county government of Cleveland—comparable older industrial urban county with health, human services, property tax, and stormwater/sanitary responsibilities; a relevant peer for shared operational challenges.
• Mecklenburg County Government: North Carolina county government of Charlotte—comparable mid-large urban county with public health, property assessment, parks, and senior services; often used as a benchmark for service delivery in the Southeast.
• Hamilton County Government: Tennessee county government of Chattanooga—same state and statutory framework, mid-size metro with a comparable mix of public health, property tax, senior services, and stormwater/solid waste functions.
• Wake County Government: North Carolina county government serving the Raleigh metro—comparable mid-large county (population ~1.1M) with a public health department, property tax administration, and similar service breadth, often cited as a high-performing peer in resident-facing digital services.
• Davidson County Government: Metropolitan county government of Nashville, Tennessee—most direct peer to Knox County, sharing the same Tennessee municipal code, home-rule governance structure, and broad service mandate (health, property assessment, courts, sheriff) for a comparable urban population.
• Shelby County Government: County government of Memphis, Tennessee—same state, similar home-rule framework, and large metro-area service portfolio (public health, property tax, courts, sheriff, senior services) that makes operating models directly comparable to Knox County.
• Dane County Government: Wisconsin county government of Madison—mid-large county with public health, property tax, and senior services; often referenced as a high-performing peer in sustainability and digital services.
• Travis County Government: Texas county government of Austin—mid-large urban county with full-service health department, property tax collection, courts, and senior services; comparable to Knox in scale and service breadth.

Regional players

• City of Knoxville: Municipal government serving residents within Knoxville city limits—overlapping jurisdiction with Knox County (notably the joint All4Knox initiative) and complementary service responsibilities (utilities, transit, police); relevant regional peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/knoxgov
• YouTubeyoutube.com/user/KnoxCountyTN
• Facebookfacebook.com/KnoxGov
• LinkedInlinkedin.com/company/knox-county

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Knox County