Framework

What Framework does

Framework Housing Association is a registered charity (Charity No. 1060941) and company limited by guarantee headquartered in Nottingham, United Kingdom. Founded in 2001 through the merger of Macedon and Nottingham Help the Homeless, the organization delivers a portfolio of more than 75 services organized across four pillars: Housing (Street Outreach Teams, supported housing, hostels, and semi-independent living), Health (Nottingham Recovery Network, The Level in-patient detoxification unit, Edwin House specialist care home, Wellness in Mind mental health support, and Nottinghamshire Crisis Sanctuaries), Support and Care (Changing Futures Nottingham and CONNECT Bassetlaw), and Employment (GROW, Work Routes, and Skills Plus). It serves people experiencing homelessness, individuals with mental health and substance use challenges, those with severe and multiple disadvantage, and vulnerable populations including teenage parents, young people, refugees, offenders, and domestic violence survivors across Nottinghamshire, Lincolnshire, Derbyshire, Sheffield, and West Northamptonshire.

Framework employs more than 1,000 people and supports over 18,000 individuals each year (25,000+ over its 25-year history). Its operating technology stack is service-delivery focused rather than software-focused: it includes CQC-regulated clinical platforms, online portals for residents (Access4all), and a Digital Inclusion programme that recycles donated IT equipment and provides internet and training access. All health and care services are rated "good" by the Care Quality Commission, and the organization holds Investors In People Platinum accreditation.

The organization's revenue model combines three streams: (1) government and local authority/NHS contracts for delivering housing, health, and support services; (2) Housing Benefit paid directly to Framework as landlord across its supported housing stock, comprising core rent and service charges; and (3) charitable income from individual donations, corporate partnerships (Tesco, Nottingham Panthers, DHP Family, Campbell Clinic), community fundraising, events, legacies, and targeted appeals. Services are delivered primarily through statutory referrals, with some self-referral pathways, and supplemented by a social-enterprise merchandise channel (Framework Fashion). The five-year Building Better Futures campaign (April 2021-April 2026) exceeded its £3 million target, housing 369 former rough sleepers and building or renovating 214 homes plus 52 additional properties.

Name

Framework

Legal name

Framework Housing Association

Website

https://frameworkha.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Framework Housing Association is a UK registered charity and housing association operating 75+ services across the East Midlands and Sheffield, providing housing, health, support, and employment services to 18,000+ people annually experiencing homelessness, mental health issues, substance use, and complex disadvantage.

Ownership category

akta.pro rank

Product category

Homelessness and Social Housing Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

Keywords

• Homelessness support services
• Supported housing
• Specialist housing association
• Substance use treatment
• Employment support services

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: Individual donations, corporate fundraising, community fundraising, events, legacies (gifts in wills), and appeals such as the Lifeline phone appeal and Building Better Futures campaign.
2. Government and LA Contracts: Contracts with local authorities, NHS, and other statutory bodies for delivering housing, health, and support services to people experiencing homelessness and related disadvantages.
3. Housing Benefit and Rent: Residents in supported housing receive Housing Benefit which is paid directly to Framework as landlord. Rent consists of core rent and service charges.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Framework Housing Association is a registered charity and specialist housing association providing housing, health, social care, and employment support services for people experiencing homelessness and complex needs across Nottinghamshire, Lincolnshire, Derbyshire, and Sheffield. It operates over 75 services including street outreach, hostels, supported housing, in-patient detoxification, mental health crisis support, employment programmes, and digital inclusion initiatives, delivered under contracts with local authorities and the NHS.

Product overview

Framework Housing Association offers a comprehensive portfolio of over 75 services supporting people facing complex needs including homelessness, mental health challenges, and substance use issues. The organization operates across Nottinghamshire, Lincolnshire, Derbyshire, and Sheffield. Its services are organized into four main pillars: Housing (including Street Outreach Teams and accommodation services), Health (including Nottingham Recovery Network, The Level detox unit, Edwin House care home, and mental health services like Wellness in Mind), Support and Care (including Changing Futures Nottingham and CONNECT Bassetlaw), and Employment (including GROW, Work Routes, and Skills Plus). Additional offerings include the Lifeline Appeal for providing mobile phones to rough sleepers, the Building Better Futures housing campaign, Digital Inclusion support, and the Framework Fashion social enterprise. The organization also provides specialized services such as The Hope Box information resource and crisis support through Nottinghamshire Crisis Sanctuaries.

Differentiator

Problem solved

Functional benefit

Brands

• Framework Fashion: An online fashion store selling bespoke t-shirts, hoodies, jumpers, bags and gifts. Profits directly support Framework's work to end homelessness and tackle disadvantage across the East Midlands and Sheffield.

Products and services

• Street Outreach Team (SOT) Engages directly with people sleeping on the streets in Nottingham, Nottinghamshire, and Sheffield, helping them access support for the issues they face. Targeted at individuals experiencing rough sleeping.
• Nottingham Recovery Network (NRN) Specialist substance use treatment and associated challenge support service for people in Nottingham, delivered in partnership. Designed around individuals with more complex needs.
• The Level Medically managed in-patient detoxification unit serving Nottinghamshire, Lincolnshire, Leicestershire, Derbyshire and Northamptonshire, accepting people considered too complex for other detox units.
• Edwin House A specialist CQC-regulated care home for people with a history of substance use who, due to past trauma, struggle to access and maintain care in any other setting.
• Wellness in Mind Mental health support service for people in Nottingham and Nottinghamshire facing mental ill health and emotional wellbeing challenges, running drop-in sessions with no appointment required.
• Nottinghamshire Crisis Sanctuaries Free mental health crisis support available from 4pm until 11pm every day of the year across Nottinghamshire.
• GROW Employment support service aimed at people who want to improve confidence and wellbeing, build essential life skills and begin a journey towards employment.
• Work Routes Employment service helping people who have been out of work and people who have never worked to find sustainable employment.
• Skills Plus Learning and skills curriculum specifically for residents, focused on developing and enhancing key life-skills to help maintain their own tenancies.
• Changing Futures Nottingham Intensive wrap-around support service for people facing a combination of at least three complex needs, working with local and national authorities to advocate for system change.
• CONNECT (Bassetlaw) Service supporting people to live as independently as possible in their own home and community while improving physical health and mental wellbeing.
• Framework Fashion An online fashion store selling bespoke t-shirts, hoodies, jumpers, bags and gifts, with profits directly supporting Framework's work to end homelessness and tackle disadvantage across the East Midlands and Sheffield.

Quantifiable outcome

• 18,000+ people empowered each year to achieve better, independent futures
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Nottingham PantherscoreGTM or Marketing Partner · 1 January 2024Chosen as Charity of the Year for 2024/25 season. Supported by Panthers fans to help rough sleepers off the streets and into safe accommodation.
• Domestic & GeneralminorGTM or Marketing Partner · 1 January 2024Donated more than £6,000 worth of IT equipment including 55 mobile phones and 61 Wi-Fi routers enabling hundreds of people experiencing homelessness to access the internet.
• WonderbeePR (Liz Bee)minorImplementation/ SI/ Consulting Partner · 1 January 2023PR professional providing pro bono PR support since 2023. Outstanding support worth equivalent of £12,000 per year to Framework.
• StafflineminorGTM or Marketing Partner · 1 January 2022Donated laptops, desktop computers and provided IT training for Framework staff since 2022. Enhanced work and provided equipment and internet access for hundreds of people.
• TescocoreGTM or Marketing PartnerCorporate partner through Friends of Framework scheme, supporting Framework's mission to end homelessness and tackle disadvantage.
• DHP FamilycoreGTM or Marketing PartnerCorporate partner supporting Framework through events like Beat the Streets. DHP Family is a major Nottingham-based business.
• Campbell Clinic and Campbell AcademyminorGTM or Marketing PartnerCorporate partner with staff involved in charity committee, attending fundraising events, and sponsoring colleagues. Support includes pro bono professional services.
• Huber GroupminorGTM or Marketing PartnerDonated surplus computers and servers enabling Framework to deliver regular volunteer-led IT support sessions.
• Emmanuel House Support CentrecoreStrategic or Co-development PartnerPartner in Nottingham running a Day Centre and Winter Shelter between October and April every year.
• The Archer ProjectcoreStrategic or Co-development PartnerPartner in Sheffield Cathedral offering a pathway from street homelessness to a settled life. Contact: 0114 263 6970.
• Changing Futures NottinghamcoreStrategic or Co-development PartnerService supports people facing at least three complex needs with intensive wrap-around support. Works with local and national authorities to advocate for system change.
• Office of Health Improvement and DisparitycoreStrategic or Co-development PartnerNational health body working with Framework to improve access and engagement within health services for people supported.
• Department for Levelling Up, Housing and CommunitiescoreStrategic or Co-development PartnerGovernment department working with Framework on health improvement and disparity reduction initiatives.
• Integrated Care Boards and Placed Based PartnershipscoreStrategic or Co-development PartnerNHS partnerships improving provision of homeless mental health treatment, community acute hospital functions, and enhanced primary care contracts.
• Nottingham Recovery NetworkcoreStrategic or Co-development PartnerPartnership-based substance use support service in Nottingham, providing universal treatment designed around people with more complex needs.
• Lincolnshire Recovery Partnership (Turning Point)coreStrategic or Co-development PartnerPartnership with Turning Point providing substance use support in Lincolnshire. Contact: 01522 305518.
• FreeWills.co.ukminorGTM or Marketing PartnerPartnership allowing supporters to write wills online for free, with option to leave a gift to Framework.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Hightown Housing Association: Hightown is a housing association operating across Hertfordshire, Buckinghamshire, and Berkshire providing supported housing for vulnerable people. Comparable in scale and supported housing model to Framework; a Board member of Framework is Hightown's Executive Director of Strategy.
• Nottingham Community Housing Association (NCHA): NCHA is a Nottingham-based housing association providing supported housing and care services across the East Midlands. Directly comparable regional peer to Framework with overlapping service geography and customer base; a Board member of Framework is NCHA's Director of Homes and Wellbeing.

Direct peers

• Look Ahead Care and Support: Look Ahead provides supported housing, mental health, and learning disability services across England. Comparable to Framework in delivering CQC-regulated support services alongside housing, with similar local authority commissioning model and population focus.
• YMCA Heart of England: YMCA Heart of England provides supported housing, health, and wellbeing services in the East Midlands. Directly comparable to Framework in mission and service mix, including housing for young people and vulnerable adults; a Framework Board member is YMCA Heart of England's Director of Operations.
• Crisis UK: Crisis UK is a national homelessness charity delivering housing, health, employment, and education services to people experiencing homelessness. Closely aligned with Framework's holistic, person-centred approach and policy advocacy focus, and a comparable competitor for national-level funding and contracts.
• Turning Point: Turning Point is a UK social enterprise providing substance use, mental health, and learning disability services. Already a partner of Framework via the Lincolnshire Recovery Partnership, directly comparable in delivering CQC-regulated substance use treatment under contract to local authorities.
• Centrepoint: Centrepoint is a UK charity focused on youth homelessness, providing accommodation, health support, and training to young people. Comparable to Framework's supported housing and employment/skills services, with similar referral-based service delivery and reliance on local authority funding.
• St Mungo's: St Mungo's is a major UK homelessness charity providing hostels, supported housing, and recovery services across London and the South. Directly comparable to Framework in mission (ending homelessness) and service model (integrated housing, health, and recovery support), though operating in a different region.

Broad incumbents

• Shelter: Shelter is the UK's largest housing and homelessness charity, focusing on advice, advocacy, and policy rather than direct service delivery. Comparable as a major homelessness brand and competitor for fundraising, but differentiated by advocacy-led rather than direct-service operating model.
• Sanctuary Housing Association: Sanctuary is one of the UK's largest housing associations providing general needs, supported, and retirement housing. Comparable as a large-scale housing association with supported housing services, though with broader geographic reach and less specialization in homelessness specifically.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/frameworknottingham
• Facebookfacebook.com/frameworkcharity
• LinkedInlinkedin.com/company/frameworkcharity
• Instagraminstagram.com/frameworkcharity/?hl=en
• Xx.com/Framework_HA

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Framework