What telent does

Telent Technology Services Limited is a UK and Ireland-based technology services company that designs, builds, supports, and manages mission-critical digital infrastructure for the region's critical national infrastructure. Operating across seven solution areas — Networks, Safety & Security, Control & Automation, National Digital Infrastructure, Cyber Security, Cloud & Data Centre, and Professional Services — Telent serves emergency services (police, fire, ambulance, coastguard), transport (highways, rail, aviation, tram), service providers (mobile network operators including Openreach), utilities (including Hinkley Point C), central government, defence, and higher education. The company is registered in England, headquartered at Stevenage with offices in Warwick, and employs approximately 2,500 people. In April 2025 Telent was acquired by CVC Capital Partners-backed M Group, becoming a privately held subsidiary.

The technology stack combines proprietary platforms with deep partner integrations. Core proprietary products include Arbitex (an AI-enabled CCTV remote monitoring and analytics platform using computer vision, anomaly detection, and predictive analytics for image quality and foot-traffic analysis), Acumen (real-time IoT device condition monitoring), MICA (fire, security, and building management system integration), and Optima Hub (intelligent transport systems covering traffic signals, air quality, and CCTV integration). Telent integrates with leading infrastructure and communications partners including Microsoft (Azure), Oracle (Cloud Infrastructure), Juniper Networks, Aruba, Fortinet, Infoblox, Ericsson (Private 5G), Nokia, Panasonic (TOUGHBOOK), Sepura, Tait Communications, and DGS (CLEARSKY drone detection). In December 2025 Telent completed a six-month migration of its own IT estate to Microsoft Azure and Oracle Cloud Infrastructure, reducing service spin-up time from approximately two weeks to two hours and enabling a consumption-based operating model.

The business model centres on long-term managed services contracts (typically 5+ years) won through UK public sector competitive tenders and framework agreements, supplemented by infrastructure design/build/maintenance services for mobile network operators and one-off transformation projects. Disclosed deal sizes include a £11 million five-year digital transformation with East Sussex Fire & Rescue Service and a six-year SD-WAN network transformation covering 200+ sites and 24,000 devices for Thames Valley Police and Hampshire & Isle of Wight Constabulary. Revenue is diversified across sectors — emergency services, transport, service providers, energy and utilities — but heavily weighted toward UK government and public sector buyers. Approximately £480.9 million in revenue was reported for the financial year ending 31 March 2025.

Name

telent

Legal name

Telent Technology Services Limited

Website

https://telent.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Telent is a UK and Ireland-based technology services company that designs, builds, and manages mission-critical digital infrastructure for emergency services, transport, service providers, and utilities through long-term managed services contracts and proprietary platforms including Arbitex, Acumen, MICA, and Optima Hub.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications and Digital Infrastructure Services

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (56162)

SIC

Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Architecture & Design Services (BPAEAEAA)

akta.pro secondary industries

Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), Network & Infrastructure for Security Systems (Cabling, PoE, Wireless, Edge Compute) (BPAKAGAI), Critical Infrastructure Protection (CIP) & NERC-CIP Compliance (HDADAJAC), Emergency Telecommunications & Connectivity (ETC) (BPADADAG), Structural & Civil Engineering for Sites (Design, Reinforcement, Foundations) (HDAIAKAI)

Keywords

• Critical communications infrastructure
• ICT managed services
• Emergency services technology
• Network infrastructure services
• Digital infrastructure deployment

Headquarters

HQ city

Warwick

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. ICT Managed Services: Comprehensive managed IT services including networks, end user services, command and control systems, compute and cloud services. Delivered as long-term contracts typically spanning 5+ years with public sector organizations.
2. Infrastructure Services: Design, build, and maintenance of digital infrastructure including telecom networks, fibre planning, site acquisition, and national infrastructure rollout for mobile network operators and service providers.
3. Safety & Security Solutions: CCTV, public address & voice alarms, control rooms, vehicle connectivity, and drone threat management for critical infrastructure.
4. Cloud & Data Centre Services: Infrastructure as a Service, Backup as a Service, and cloud migration services using Microsoft Azure and Oracle Cloud Infrastructure.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Telent designs, builds, supports, and manages mission-critical digital infrastructure and communications networks for UK and Ireland's critical national infrastructure. The company's portfolio spans network services (SD-WAN, 5G private networks, Wi-Fi, private radio), safety and security (CCTV, control rooms, drone threat management), control and automation (SCADA, traffic signals), national digital infrastructure deployment (fibre, site acquisition, civils), cloud and data centre services, cyber security, and professional services. They serve emergency services, transport, defence, and utilities with multi-year managed service contracts.

Product overview

Telent is a technology services company specialising in the design, build, support and management of critical digital infrastructure across the UK and Ireland. The company operates a multi-solution portfolio organised into seven main solution areas: Networks (Modern Networks, Wi-Fi, SD-WAN, 5G Private Networking, ICT Managed Service, Private Radio Systems), Safety & Security (CCTV including Arbitex platform, PAVA, Control Rooms, Vehicle Connectivity, Drone Threat Management), Control & Automation (Asset Management, Acumen IoT platform, Arbitex, MICA, SCADA, Traffic Signal Control), National Digital Infrastructure (Civils & Cabling, Site Acquisition/Design/Build for MNOs, Fibre Planning, Infrastructure Rollout, Wireless Services, System X), Cyber Security, Cloud & Data Centre (including Backup as a Service), and Professional Services. Key proprietary products include Arbitex (AI-powered CCTV remote monitoring), Acumen (IoT device monitoring), MICA (station management), Optima Hub (intelligent transport systems), and the Ambulance Radio Programme. The company also delivers the Firelink migration service and ESN transition solutions. Telent serves critical sectors including emergency services, transport, defence, and utilities, providing both managed services and specialised solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Arbitex: CCTV remote monitoring and management platform that provides real-time visibility, transparency, and health monitoring of CCTV estates with automated benchmarking and AI-driven analytics.
• Acumen
• MICA

Products and services

• Network Services (Modern Networks, Wi-Fi, SD-WAN, 5G Private Networking, Private Radio Systems) End-to-end network design, deployment, and managed services across modern networks, Wi-Fi, SD-WAN, 5G private networking, and private radio systems for enterprise, emergency services, transport, and service provider clients across the UK and Ireland.
• Safety & Security Solutions (CCTV, PAVA, Control Rooms, Vehicle Connectivity, Drone Threat Management) Comprehensive safety and security solutions including CCTV systems, public address and voice alarms (PAVA), integrated control rooms, in-vehicle connectivity, and RF-based drone threat management for airports, transport, emergency services, and critical infrastructure operators.
• Control & Automation (Asset Management, SCADA, Traffic Signal Control & Maintenance) Control, automation, and monitoring solutions including asset management platforms, SCADA systems, and traffic signal control and maintenance services for transportation, industrial, and commercial customers.
• Arbitex CCTV Remote Monitoring and Management Platform AI-powered proprietary CCTV remote monitoring platform that automatically compares camera images against benchmarks, detects misalignment, contamination, focus issues, and blank screens within 24 hours, provides smart single-engineer alignment tools, and delivers AI-driven foot traffic counting, dwell time analysis, and crowd management analytics. Integrates with any CCTV system including analogue and IP digital cameras.
• Acumen IoT Management Solution Real-time IoT device condition monitoring platform that aggregates data from multiple sensor types to deliver actionable insights into building occupancy, desk usage, and environmental conditions for smart building and workplace applications.
• MICA Station Management System Integrated station management system that consolidates fire, security, and building management into a single management platform for fire stations, emergency services facilities, and other operational buildings.
• Optima Hub Intelligent Transport Systems Platform Intelligent transport systems platform providing integrated traffic signal control, air quality monitoring, CCTV integration, and remote monitoring capabilities for highways authorities, local councils, and transport operators.
• National Digital Infrastructure Services (Civils & Cabling, Site Acquisition/Design/Build for MNOs, Fibre Planning, National Infrastructure Rollout, Wireless Services, System X) End-to-end digital infrastructure deployment services including civils and cabling, site acquisition, design and build for mobile network operators, fibre network planning, national infrastructure rollout, wireless services, and System X critical national infrastructure services for UK telecom operators and service providers.
• Cyber Security Services Comprehensive cyber security services covering assessment, protection, and response capabilities to protect businesses and public sector organisations against cyber-attacks.
• Cloud & Data Centre Services Public, private, and hybrid cloud solutions, Infrastructure as a Service, Backup as a Service, data centre management, and cloud migration services built on Microsoft Azure and Oracle Cloud Infrastructure with 99.999% service level availability.
• Professional Services Flexible and modular professional services covering the complete project lifecycle from consultancy and design through to deployment and ongoing support for mission-critical infrastructure projects.
• ICT Managed Service Multi-year managed ICT services for mission-critical organisations covering end user services, networks, command and control systems, and compute and cloud services with ITIL-aligned delivery.
• Ambulance Radio Programme (ARP) End-to-end mobilisation communication upgrade programme for NHS ambulance trusts, including Mobile Data Vehicle Solution with Panasonic TOUGHBOOK tablets and vehicle data routers, Control Room Operator Position Support (CROPS), and ESN-ready Sepura hand-portable radios.
• Firelink Migration Service Unified communications system migration service for Fire and Rescue Services, migrating vehicle systems onto digital networks including TETRA Mobile Radio and Mobile Data installation across England, Scotland, and Wales.
• ESN Ready Solutions Solutions preparing emergency services organisations for the transition from legacy TETRA networks to the UK's 4G-based Emergency Services Network (ESN), including coverage testing transition services and station end solutions with PSTN replacement.

Quantifiable outcome

• Service desk can spin up new customer-focused services in as little as 2 hours compared to 2 weeks previously
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability7 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and strategic.

• Microsoft AzurecoreTechnology or Integration · 1 February 2026East Sussex Fire & Rescue Service partnership includes migration to fully cloud-first environment within Microsoft Azure as well as application vendor-provided cloud services.
• MicrosoftcoreTechnology or Integration · 3 December 2025Telent migrated workloads to Microsoft Azure as part of cloud modernization initiative, enabling consumption-based scalable model with ability to spin up services rapidly.
• OraclecoreTechnology or Integration · 3 December 2025Oracle Cloud Infrastructure hosts Telent's Oracle ERP applications following migration enabled by DXC Technology.
• DXC TechnologycoreTechnology or IntegrationDXC Technology enabled Telent's six-month migration of IT systems to Microsoft Azure and Oracle Cloud Infrastructure. DXC managed the migration of Oracle ERP applications to Oracle Cloud Infrastructure while moving other applications to Microsoft Azure.
• Tait CommunicationsstrategicTechnology or IntegrationTait Communications collaborated with Telent to develop fireground radios for East Sussex Fire & Rescue Service, providing enhanced safety features, improved range, and better audio quality.
• PanasoniccoreTechnology or IntegrationPanasonic TOUGHBOOK touchscreen tablet devices and vehicle data routers deployed in NHS ambulance vehicles as part of Mobile Data Vehicle Solution (MDVS) initiative.
• SepuracoreTechnology or IntegrationSepura SCL3 hand-portable devices for ESN-ready deployment across NHS ambulance trusts, supporting transition to Emergency Services Network.
• DGSstrategicTechnology or IntegrationDGS developed CLEARSKY drone threat management solution, deployed by Telent to protect airports, stadiums, and critical locations using full spectrum RF monitoring technology.
• Juniper NetworkscoreTechnology or IntegrationNetwork core and data centre infrastructure built on Juniper Networks technology and EVPN/VXLAN architecture for Russell Group university IT transformation.
• ArubacoreTechnology or IntegrationAruba provides intelligent access layer for seamless secure access to services from any device for Russell Group university transformation project.
• FortinetcoreTechnology or IntegrationFortinet supplies next-generation layer 2-7 data centre and perimeter security for Russell Group university IT infrastructure.
• EricssonstrategicTechnology or IntegrationTelent provides professional services for Ericsson Private 5G, including PSTN replacement solution using Ericsson wireless router technology for fire and rescue services.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Atos (Eviden): Large European IT services and digital transformation provider serving UK government, defence, and transport; overlaps with Telent on mission-critical infrastructure, networks, and managed services, though with broader service breadth.
• Thales: Operates a UK transport and security business covering rail signalling, cyber, and mission-critical communications; comparable to Telent's transport and safety & security solutions, particularly around critical national infrastructure.
• Capita: Major UK public sector outsourcing and digital services incumbent with broad service portfolio; overlaps with Telent on managed IT, networks, and emergency/government digital transformation, though at larger scale and broader scope.
• BT Enterprise (incl. Openreach): Owner of Openreach, a Telent customer, and the UK's largest network operator; overlaps with Telent on fibre planning, site design and build, and large-scale managed network deployments for the public sector.

Direct peers

• Motorola Solutions: Global leader in mission-critical communications including ESN-era radio and command room solutions; directly competes with Telent on emergency services communications, control rooms, and ESN-ready deployments in the UK.
• Serco: Operates the North West Fire Control centre that Telent built, and runs multiple emergency services support contracts; a close peer on government and emergency services outsourcing in the UK and Ireland.
• Computacenter: UK-headquartered enterprise IT infrastructure and managed services provider serving large public and private sector customers; directly comparable to Telent on ICT managed services, network deployment, and security offerings.
• KBR Government Solutions: Delivers mission-critical technology and infrastructure services to UK government and defence agencies; comparable to Telent in delivering secure, high-availability ICT and network services in regulated environments.
• Sopra Steria: European IT services and systems integrator with strong UK public sector presence; competes for similar managed service, digital transformation, and framework contracts as Telent, with comparable scale and customer profile.

Emerging players

• Frequentis: Austrian-based control room and emergency communications specialist whose technology is integrated into North West Fire Control alongside Telent's; a niche but directly comparable peer in control room and emergency services communications.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xx.com/telent_UK
• LinkedInlinkedin.com/company/telent

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about telent