Forex.com customer support

What Forex.com customer support does

FOREX.com, operating legally as GAIN Capital Group LLC, is a US-headquartered online forex broker headquartered in Warren, New Jersey, and a wholly-owned subsidiary of StoneX Group Inc. (NASDAQ: SNEX). Founded in 2001, it serves as the #1 retail forex broker in the United States by client assets per 2025 CFTC Retail Forex Obligation reports. It offers retail and high-volume traders access to 80 currency pairs, plus affiliated futures and wealth-management services through StoneX subsidiaries.

The platform stack consists of a proprietary web trader and mobile application, native MetaTrader 4 and MetaTrader 5 deployments enhanced with FOREX.com-exclusive tools (FX Blue suite, integrated Reuters news), TradingView charting and trade execution, and NinjaTrader. Differentiated technology includes a Price Improvement system that averages 0.82 pips of improvement per limit order, Performance Analytics (a behavioral-science journaling tool), Trading Central technical analysis, and Capitalise.ai natural-language strategy automation. Regulatory registrations span CFTC (FCM and RFED), NFA, FINRA, SIPC, MSRB, and SEC at the parent level.

Revenue is generated almost entirely on a transaction basis: variable spreads on currency trades for Spread-Only accounts, raw spreads as low as 0.0 pips plus a fixed $7 USD commission per $100k USD notional on RAW Pricing accounts, and overnight rollover interest. The FOREX.com VIP program layers a subscription/loyalty model on top, paying up to 4% APY on margin balances and rebates up to $10 per million traded. Go-to-market is principally self-serve product-led growth, with a high-volume VIP track that runs on enterprise field-sales relationship management, plus institutional distribution through the StoneX Pro brand.

Name

Forex.com customer support

Legal name

GAIN Capital Group LLC

Website

https://forex.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

FOREX.com is a US-regulated online forex broker operating as GAIN Capital Group LLC, a StoneX Group subsidiary. It serves retail, VIP, and institutional traders worldwide with proprietary, MetaTrader, and TradingView platforms across 80 currency pairs.

Ownership category

akta.pro rank

Product category

Retail Forex Brokerage

NAICS

Securities and Commodity Exchanges (52321), Securities and Commodity Contracts Intermediation and Brokerage (5231), Commodity Contracts Intermediation (52316)

SIC

Security & Commodity Brokers, Dealers, Exchanges & Services (6200), Commodity Contracts Brokers & Dealers (6221)

akta.pro primary industry

Retail FX/CFD Broker Trading Venues (FSAFADAD)

akta.pro secondary industries

FX Electronic Trading Platforms (Spot/Forwards/Swaps) (FSAFANAC), Margin Trading & Collateralized Borrowing (Exchange-Operated) (FSADAAAL)

Keywords

• Retail forex brokerage
• Online currency trading
• Forex trading platforms
• Spread and commission pricing
• Multi-asset trading

Headquarters

HQ city

Bedminster

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Forex Spread Revenue: FOREX.com generates primary revenue through spreads on currency pair trades. For spread-only accounts, revenue is captured entirely through the bid-ask spread. The spread represents the difference between buy and sell prices, compensating the broker without separate commissions.
2. Commission Revenue (RAW Pricing): For RAW pricing accounts, FOREX.com charges a fixed commission of $7 USD per $100k USD traded, in addition to ultra-tight spreads (as low as 0.0 for major pairs). Commission is calculated based on USD notional value of trades.
3. Overnight Rollover Interest: Rollover interest is charged or earned for holding positions overnight. FOREX.com sources institutional rollover rates and passes them to clients at competitive prices. Intraday trades incur no rollover charges.
4. VIP Program Benefits: High-volume VIP traders generate revenue through standard spreads/commissions while receiving cash rebates up to $10 per million traded and interest payments up to 4% APY on margin balances. VIP program drives higher trading volume from premium clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels9 records

Core offering

FOREX.com operates an online retail foreign exchange brokerage providing retail and active traders access to 80 currency pairs through proprietary web and mobile trading platforms as well as MetaTrader 4 and MetaTrader 5. The service is offered via Spread-Only and RAW Pricing accounts and is complemented by affiliate offerings in futures (StoneX Futures) and wealth management. The company generates revenue from spreads, per-trade commissions on RAW accounts, and overnight rollover interest.

Product overview

FOREX.com is an online forex broker offering a multi-platform trading ecosystem with proprietary web and mobile trading platforms alongside MetaTrader 4 and MetaTrader 5 integration with TradingView. The core offering includes Spread-Only and RAW Pricing account types with 80 currency pairs, supplemented by affiliate StoneX futures trading and StoneX Wealth Management services. Premium features include the FOREX.com VIP (Active Trader) program with interest payments and cash rebates, Performance Analytics powered by behavioral science, Trading Central technical analysis, Capitalise.ai automated strategy building, and essential trading tools including Currency Converter, Margin/Pip Calculator, Pivot Points, and Client Sentiment indicators.

Differentiator

Problem solved

Functional benefit

Products and services

• FOREX.com Web Trader Proprietary web-based trading platform providing charting, order entry, market analysis, and account management for retail forex traders.
• FOREX.com Mobile App Mobile trading application for iOS and Android offering full trading functionality, charts, and analytics for on-the-go forex trading.
• MetaTrader 4 Third-party MetaTrader 4 trading platform enhanced with FOREX.com-exclusive tools including Reuters news and FX Blue apps, available to FOREX.com account holders.
• MetaTrader 5 Third-party MetaTrader 5 trading platform offered by FOREX.com with RAW Pricing, integrated Reuters news, and FX Blue expert advisors.
• TradingView Integration TradingView charting and social platform integration that allows FOREX.com clients to trade their accounts via TradingView's web, mobile, and desktop clients.
• Spread-Only Account Commission-free forex trading account with variable spreads and no separate commission, available across FOREX.com, TradingView, MT4, and MT5 platforms.
• RAW Pricing Account Commission-based forex trading account offering spreads as low as 0.0 pips on major pairs with a fixed $7 USD commission per $100k USD traded.
• FOREX.com VIP (Active Trader) Program Premium program for high-volume forex traders providing cash rebates, up to 4% APY interest on margin balances, dedicated relationship management, and exclusive events.
• StoneX Futures Affiliate futures and futures options brokerage offering access to multiple asset class futures with self-directed and broker-assisted service tiers.
• StoneX Wealth Management Affiliate wealth management offering providing comprehensive financial, estate, investment, and risk management planning services.
• Corporate Trading Account Corporate forex trading account supporting multiple authorized traders for institutional and business customers.

Quantifiable outcome

• 99.99% of trades executed in less than 1 second
• +4 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature7 records

Partnerships

One partnership is on record.

• Burj2Burj Half-MarathonminorGTM or Marketing Partner · 2 February 2026FOREX.com was announced as the Official Online Trading Partner of the Burj2Burj 2026 Half-Marathon in Dubai, scheduled for February 8th, 2026. As part of the partnership, FOREX.com awards StoneX 100 Year Silver Coins to first-place finishers across Elite, Age Group (Overall), and Emirati categories. The sponsorship reflects shared values of long-term performance, discipline, and resilience between endurance sport and trading.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• OANDA: Direct competitor in retail FX brokerage with multi-platform distribution (MT4, TradingView), transparent pricing, and global retail and institutional client base. Comparable in product breadth, account structure (spread-only and commission-based), and target customer.
• IG Group: UK-listed global multi-asset broker offering retail and institutional forex, CFDs, and spread betting. Direct competitor in retail FX, with similar product breadth, platform options, and regulatory footprint.
• Pepperstone: Australia-headquartered retail FX and CFD broker known for Razor/raw-spread pricing (0.0 pip) and MT4/MT5/cTrader/TradingView distribution. Closely comparable on pricing model, platform stack, and active-trader positioning.
• FXCM: Direct US/UK-headquartered retail FX competitor offering MT4, Trading Station, and NinjaTrader with active-trader pricing. Competes on similar product, customer segment (retail active traders), and regulatory registration.
• eToro: Global multi-asset retail trading platform with social/copy-trading focus and FX as a core product. Comparable retail customer base and self-serve digital model, with added social features FOREX.com does not natively offer.
• CMC Markets: UK-listed retail FX and CFD broker with proprietary Next Generation platform and competitive pricing. Direct competitor in retail FX with similar active-trader focus and global footprint.
• AvaTrade: Global multi-regulated retail FX and CFD broker with proprietary AvaTradeGO platform and MT4/MT5 support. Direct competitor in retail FX with similar product breadth, multi-platform distribution, and active-trader programs.

Broad incumbents

• Interactive Brokers: Large diversified broker with deep forex offering alongside equities, options, futures, and bonds globally. While broader in product, IBKR competes directly for sophisticated retail and institutional FX traders with comparable low-cost execution and platform breadth.
• Saxo Bank: Danish-headquartered multi-asset broker offering FX, CFDs, stocks, futures, and bonds to retail and institutional clients via SaxoTraderGO/Pro. Comparable in platform sophistication, regulatory depth, and active-trader pricing model.

Regional players

• Swissquote: Swiss-regulated bank and multi-asset broker offering FX, CFDs, and crypto alongside banking services. Comparable platform breadth and regulatory credibility, though primarily serving European clientele.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/forexcom
• YouTubeyoutube.com/c/forexcom
• Facebookfacebook.com/FOREXcom
• Instagraminstagram.com/forexcomglobal

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Forex.com customer support