Springboard Community Services

Name

Springboard Community Services

Legal name

Springboard Community Services, Inc.

Website

https://springboardmd.org

Company type

Private

Founded year

1849

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Behavioral Health and Human Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Individual and Family Services (6241), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industry

Court/Community School Programs (Diversion, Probation-Linked, Community Day Schools) (EDAJAEAI)

Keywords

• Behavioral health services
• Mental health counseling
• Case management services
• Housing assistance programs
• Youth support services

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Insurance-based clinical services: Services are provided to clients regardless of ability to pay, with revenue generated through billable services to insurance providers including Medicaid, Medicare, and commercial insurers such as Aetna, CareFirst, Cigna, Humana, Johns Hopkins, Magellan, and UnitedHealthcare.
2. Donations and charitable contributions: As a nonprofit human services agency, Springboard Community Services relies on donations from individuals, corporations, and foundations. The organization states that more than 85% of donations are used to directly impact clients' lives.
3. Government grants and contracts: In 2018, the organization received an unprecedented increase in funding exceeding $2.5 million from government sources, enabling expansion of services through partnerships with local child advocacy centers, schools, law enforcement, and government agencies.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Springboard Community Services is a licensed Outpatient Mental Health Clinic (OMHC) and human services agency that delivers an integrated continuum of care including mental health counseling, psychiatric care and medication management, trauma-informed case management, housing navigation and support, youth resource and training programs, and family violence intervention. Services are provided to vulnerable individuals, youth, and families across six counties in Central Maryland regardless of ability to pay, with insurance (Medicaid/Medicare/commercial) and sliding-scale fee structures.

Product overview

Springboard Community Services is a human services organization offering a coordinated continuum of care rather than a software product platform. The organization operates as a Licensed Outpatient Mental Health Clinic (OMHC) providing integrated services including Mental Health Services (counseling, psychiatric care, medication management), Case Management, Housing Services, the Youth Resource Center (YRC), the upcoming Youth Training Center (YTC), the Family Violence Project, Psychiatric Rehabilitation Services (PRP), and the Foster Grandparents Program. Services are provided across Central Maryland including Baltimore City, Anne Arundel County, Baltimore County, Carroll County, Harford County, and Howard County.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Behavioral health support including counseling, psychiatric care, medication management, and trauma-informed services provided by licensed therapists to individuals and families in Central Maryland.
• Case Management Crisis intervention services supporting individuals who have experienced trauma and face difficulty functioning due to stress, fear, or lack of support.
• Housing Services
• Youth Resource Center (YRC)
• Youth Training Center (YTC) Upcoming 25,000-square-foot youth training center — the first of its kind in Maryland — empowering Baltimore's youth through training and support programming (scheduled to open early 2027).
• Family Violence Project
• Psychiatric Rehabilitation Services (PRP)
• Foster Grandparents Program
• Violence & Abuse Intervention

Quantifiable outcome

• More than 85% of donations directly impact clients' lives
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• Local Child Advocacy CenterscoreStrategic or Co-development Partner · 1 January 2018Partnership with local child advocacy centers following 2018 funding increase exceeding $2.5 million, enabling expanded service delivery to children and families in Central Maryland.
• SchoolscoreStrategic or Co-development Partner · 1 January 2018Collaboration with schools across Central Maryland to provide behavioral health and support services to students, part of the organization's expanded service model following 2018 funding increase.
• Law Enforcement OfficescoreStrategic or Co-development Partner · 1 January 2018Partnership with local law enforcement agencies to provide support services and crisis intervention, part of the comprehensive service network expanded in 2018.
• Local and State Government AgenciescoreStrategic or Co-development Partner · 1 January 2018Expanded partnerships with government agencies following 2018 funding increase, enabling service delivery across multiple jurisdictions in Central Maryland.
• AmeriCorpscoreStrategic or Co-development PartnerFormal partnership with AmeriCorps to operate the Foster Grandparent Program, with volunteers aged 55+ serving in daycare centers, Head Start programs, family support centers, and elementary schools.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Jewish Community Services of Baltimore: Nonprofit human services agency serving Baltimore and Central Maryland with counseling, case management, and support services for individuals and families. Closely comparable to Springboard's integrated behavioral health and social services model.
• Maryland Coalition Against Domestic Violence: Statewide coalition coordinating domestic violence response, crisis intervention, and survivor services across Maryland. Directly comparable to Springboard's Family Violence Project in mission and regional scope.
• Humanim: Maryland nonprofit delivering behavioral health, workforce development, and human services across the Baltimore region. Comparable nonprofit human services portfolio with overlapping youth, housing, and behavioral health programs.
• Baltimore Crisis Response Inc: Baltimore-based nonprofit operating mobile crisis response, behavioral health, and homeless outreach services. Overlaps directly with Springboard's crisis intervention, youth housing navigation, and behavioral health programs.
• Way Station (now Congruent Healthcare Services): Maryland-based nonprofit behavioral health provider offering psychiatric rehabilitation, case management, and housing services. Directly comparable PRP, case management, and supported housing model to Springboard.
• People Encouraging People: Maryland nonprofit providing psychosocial rehabilitation, case management, and supported housing for individuals with mental illness. Directly comparable to Springboard's PRP and housing services lines.
• HealthCare Access Maryland: Baltimore-based nonprofit connecting residents to health coverage, behavioral health, and social support services statewide. Comparable case management and care coordination model, with overlapping insurance billing operations.
• Catholic Charities of Baltimore: Regional faith-based nonprofit providing behavioral health, case management, family services, and crisis intervention across Central Maryland. Directly comparable mission and service mix to Springboard.

Broad incumbents

• Sheppard Pratt: Maryland's largest nonprofit behavioral health system providing inpatient, outpatient, and community mental health services across the state. Directly competes with Springboard's OMHC and counseling lines but operates at substantially larger scale with broader specialty offerings.

Regional players

• The Y of Central Maryland: Regional nonprofit operating youth development, family services, and community health programs across Central Maryland. Comparable geographic footprint and youth services focus, though broader community recreation orientation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@springboardcommunityservices
• Facebookfacebook.com/SpringboardCommunityServices
• LinkedInlinkedin.com/company/springboardmd
• Instagraminstagram.com/springboardcommunityservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Springboard Community Services