What DABAKEJI does

DABAKEJI (杭州大坝科技有限公司, operating as 大坝科技), founded in 2015 and headquartered in Hangzhou, China, is a privately-held provider of an AI + communications + big data enterprise service platform. Its flagship product, the Wukong Telephony Robot (悟空话务机器人), is an AI-powered voice agent that conducts automated outbound and inbound calls for telemarketing, lead qualification, and customer follow-up using a commercial ASR engine from Alibaba Cloud and iFlytek (claimed 95% recognition accuracy), proprietary NLP-based intent classification and multi-round dialogue scripting, and TTS synthesis. The Wukong robot is complemented by a suite of communications modules — cloud call center, omnichannel intelligent customer service (Daba Cloud), teleconference, voice notification, voice verification code, number-hiding/privacy number services — plus a call center development platform that exposes underlying call-center technology via open APIs (BHCA of 1,800K, claimed 4x mainstream imported equipment) for CRM integrators, command-and-dispatch systems, and government hotlines.

The company sells via a dual-track GTM: a direct enterprise sales team targeting large accounts combined with 12 regional operations centers and channel/reseller partners covering East, South, Central, and Southwest China. Pricing for the flagship Wukong robot is ¥12,000 per seat per year, with a free trial tier and a fully-custom enterprise tier. Stated customers include China Life Insurance, Noah Wealth, JD Finance, Alibaba, China Mobile, China Unicom, Red Star Macalline, and 58 Tongcheng, spanning finance, real estate, insurance, education, e-commerce, automotive, and advertising verticals. The company claims 70万+ enterprise-level users and 50 million+ downstream C-end end-users.

Revenue is generated predominantly through subscription and usage-based streams: Wukong robot seat subscriptions (¥12,000/seat/year for the flagship tier), SaaS cloud call center subscriptions, pay-per-use teleconference and voice notification/verification services, telecom line resource subscriptions, and API/platform licensing. The company received ¥20M in angel funding from Shanda Group in 2018 and a strategic equity investment from iFlytek the same year, and was awarded the 浙商 Pre-Unicorn honor in 2018. Current revenue is not disclosed; total disclosed funding is modest relative to the claimed enterprise user base, suggesting the user-count figure includes trial/free-tier and end-user exposures rather than exclusively paying seat-based customers.

Name

DABAKEJI

Legal name

杭州大坝科技有限公司

Website

https://hzdaba.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

DABAKEJI (杭州大坝科技有限公司) provides AI-powered telephony robots, cloud call centers, and omnichannel customer service platforms to enterprise and SMB customers in China, using ASR, NLP, and TTS technologies. It serves verticals including finance, insurance, real estate, telecom, and e-commerce via 12 nationwide operations centers and channel partners.

Ownership category

akta.pro rank

Product category

Conversational AI / Cloud Communications Software

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• AI telephony robot
• Cloud call center
• Intelligent voice platform
• Enterprise voice AI
• Conversational telephony software

Headquarters

HQ city

Hangzhou

HQ country

China

HQ region

Asia

Offices15 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. 悟空话务机器人（智能电销系统）: 按坐席/年收费的订阅模式，提供试用版、旗舰版AI语音机器人和全定制AI服务三种版本，帮助企业实现智能电话销售和营销自动化
2. 云呼叫中心: 大坝云呼叫中心全渠道客服系统，按企业规模和功能需求提供SaaS化呼叫中心服务
3. 电话会议服务: 提供多方电话会议服务，支持8/16/32方会议，按使用量或套餐收费
4. 语音通知/验证码: 为企业提供语音通知和语音验证码服务，按调用量收费
5. 线路资源服务: 提供隐私小号、双向呼叫、全国固话、95/96XXX等线路资源，按线路租用收费
6. 大坝云智能客服系统: 全渠道智能客服系统，包含在线客服、工单系统、智能机器人等服务，按坐席或功能模块收费
7. 呼叫中心开发平台: 为开发者提供呼叫中心底层API接口，支持CRM系统集成、指挥调度系统对接等，按接口调用量或授权方式收费

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

DABAKEJI builds and sells AI-powered telephony robots, cloud call center, and omnichannel intelligent customer service software for enterprise sales, customer service, and notification use cases. The flagship Wukong Telephony Robot combines ASR, NLP, and TTS to conduct human-like voice conversations, screen customer intent, and integrate seamlessly with human agents, and is complemented by cloud communications products (call center, teleconference, voice notification, voice verification code, privacy number) and a call center API development platform. Customers subscribe per seat (¥12,000/seat/year for the flagship tier) or buy fully customized AI services, with usage-based pricing for voice notification and verification services.

Product overview

DABAKEJI (杭州大坝科技有限公司, operating under the brand 悟空/大坝科技) offers an AI + communications + big data intelligent enterprise service platform. The core product is the 悟空话务机器人 (Wukong Telephony Robot), an AI-powered intelligent voice robot for automated outbound/inbound calling, sales qualification, and customer service. This core AI robot operates alongside a suite of communication add-on modules: 云呼叫中心 (cloud call center), 大坝云全渠道智能客服系统 (omnichannel customer service platform), 易回访双呼程序 (callback solution), 电话会议 (teleconference), 语音通知 (voice notifications), 语音验证码 (voice verification codes), 号码隐藏/隐私小号 (number hiding), plus supporting intelligence modules including 呼叫中心开发平台 (open API call center development platform), 大坝云智能质检 (intelligent quality inspection), 大坝云智能知识库 (knowledge base), and AI智能名片 (WeChat smart business card). The architecture combines the AI robot as the intelligent interaction layer with cloud communication infrastructure and management tools forming the operational and analytical layers, together serving over 700,000 enterprise customers.

Differentiator

Problem solved

Functional benefit

Brands

• 悟空话务机器人: AI-powered intelligent telephone/telemarketing robot system featuring voice recognition, natural language processing, and automated customer classification for enterprise sales and call center applications.
• 大坝云呼叫中心
• 大坝云全渠道智能客服系统
• Line Cloud线路云平台

Products and services

• Wukong Telephony Robot (悟空话务机器人) AI-powered intelligent outbound/inbound telephony robot for enterprise sales and customer service, using ASR + NLP + TTS to conduct human-like voice conversations, automatically classify customer intent, integrate with human agents via seamless intervention, and provide real-time dialogue monitoring, mobile office, and CRM-linked customer management. Sold per seat per year (¥12,000 flagship) with trial and fully-customized tiers.
• Call Center Development Platform (呼叫中心开发平台) Open-API platform providing underlying call center capabilities for CRM integrators, dispatch system builders, government hotlines, and prison visitation systems. Covers call management (monitor, force disconnect, quality inspection), IVR (voice playback, key reception, recording), agent management (skill group routing, agent assignment), and call features (VOIP, circuit, hold, transfer). Tested BHCA value up to 1800K, supports remote devices and virtual deployment without requiring third-party software or databases.
• Daba Cloud Call Center (大坝云呼叫中心) Cloud-based omnichannel call center system offering inbound/outbound call handling, intelligent routing, IVR, call recording, and agent management as a SaaS service for enterprise customer service and tele-sales operations. Supports CRM integration and is delivered across China with 200M+ minutes of monthly communication duration.
• Daba Cloud Omnichannel Intelligent Customer Service System (大坝云全渠道智能客服系统) Omnichannel intelligent customer service platform integrating online customer service, cloud call center, intelligent robot, monitoring + quality inspection, and CRM + work order systems. Supports channels including website, WeChat, Weibo, email, mobile APP, and mini-programs, and provides intelligent customer tracking and service data analytics.
• Easy Callback Program (易回访双呼程序) Callback solution that automatically calls both the customer and the sales representative simultaneously to connect them, aimed at improving follow-up efficiency and customer experience for sales and customer service teams.
• Teleconference Service (电话会议) Cloud-based teleconference service offering one-click meeting initiation, dedicated circuit calls, HD stable audio, 8/16/32 multi-party meeting support, and meeting recording capabilities for enterprise communications across multiple locations and travel scenarios. Sold as a SaaS service with usage-based or bundled pricing.
• Voice Notification (语音通知) Automated voice notification system that calls users to deliver pre-recorded or TTS-generated messages for logistics delivery, banking notifications, event notifications, meeting notifications, and batch marketing. Priced based on call volume.
• Voice Verification Code (语音验证码) Voice-based identity verification service delivering audio verification codes via phone calls, providing HD circuit-level voice communication for app, website, and software authentication needs. Priced based on usage volume.
• Number Hiding / Privacy Number (号码隐藏 / 隐私小号) Privacy protection service that hides real phone numbers of both parties during calls, leveraging telecom-deployed numbers for two-way calling, fixed-line, and 95/96XXX number resources. Sold as line subscription services.
• Daba Cloud Intelligent Quality Inspection (大坝云智能质检) AI-powered quality inspection system for call centers that analyzes call recordings to automatically evaluate agent performance, identify compliance issues, and extract actionable business insights from customer interactions.
• Daba Cloud Intelligent Knowledge Base (大坝云智能知识库) Intelligent knowledge management system supporting voice, text, and image-based knowledge display with smart statistical analysis of document access, search, and matching across knowledge domains to support enterprise customer service operations.
• AI Smart Business Card (AI智能名片) WeChat-based smart business card system integrating eight subsystems (smart card, card marketplace, enterprise dynamics, mini-program official site, IM chat, AI visitor tracking, BOSS management) to help enterprises enhance sales efficiency through the WeChat ecosystem.

Quantifiable outcome

• 人力成本节约72%或以上
• +8 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• 科大讯飞coreTechnology or Integration科大讯飞入股大坝科技，成为其战略股东。大坝科技成为科大讯飞服务市场首批优质服务商，使用科大讯飞语音识别技术（收费版）。双方在AI语音技术领域深度合作，共同推进智能语音在企业通讯和电销场景的应用。科大讯飞是全球领先的智能语音技术提供商。
• 百度coreTechnology or Integration大坝科技是百度AI生态合作伙伴，接入百度AI语音识别接口，与百度共同实现人工智能语音机器人的落地应用。
• 阿里云coreTechnology or Integration悟空话务机器人采用阿里云最新版语音识别引擎，语音识别率达95%，使用阿里云服务器保障云服务安全。
• 国内三大运营商（中国移动、中国联通、中国电信）coreStrategic or Co-development Partner大坝科技与国内三大运营商多年深度合作，使用运营商正规部署的线路资源（全国固话、95/96XXX号码等），提供隐私小号、双向呼叫等通讯能力。

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 容联七陌 (Ronglian Qimo): Chinese cloud-based customer service and call center SaaS provider offering omnichannel customer service, telephony, and AI-enhanced agent tools. Closely comparable to DABAKEJI's Daba Cloud suite and serves the same enterprise and SMB telesales/customer-service market in China.
• 智齿科技 (Zhichitech): AI-powered customer service SaaS provider in China combining chatbots, voice robots, call center, and omnichannel service — overlapping with DABAKEJI's Wukong robot, omnichannel customer service, and quality inspection products.
• 合力亿捷 (Helian Yijie): Long-standing Chinese provider of cloud call center, telephony, and customer service solutions targeting enterprises. Comparable to DABAKEJI on cloud call center infrastructure and CRM-integrated voice services.

Broad incumbents

• 科大讯飞 (iFlytek): China's leading speech-AI platform and DABAKEJI's strategic investor. Competes with DABAKEJI by offering its own ASR/TTS, voice robots, and AI customer-service offerings to enterprises, while also serving as a key supplier of ASR technology to DABAKEJI.
• 阿里云 (Alibaba Cloud / Aliyun): Provides ASR, NLP, and contact-center AI services as part of its broader cloud platform, including Lingcong/智能对话机器人. Competes with DABAKEJI at both the underlying AI layer and the customer-service-application layer, and also serves as DABAKEJI's ASR engine provider.
• 腾讯云 (Tencent Cloud): Operates a cloud contact center and conversational AI suite (腾讯云联络中心 / 智能客服) for enterprise customers across China, competing head-to-head with DABAKEJI's cloud call center and AI robot offerings.
• 华为云 (Huawei Cloud): Offers enterprise contact-center solutions and AI speech/text services as part of its broader cloud portfolio. Directly comparable to DABAKEJI on cloud contact-center voice infrastructure and AI-driven customer service.
• Genesys: Global cloud contact-center and customer-experience platform with significant AI/copilot features (Genesys Cloud). Comparable to DABAKEJI at the enterprise contact-center-and-AI layer, although focused on international markets.
• Salesforce (Service Cloud / Einstein): Global CRM and customer-service platform with Einstein GPT-powered AI assistants for agent assist and conversational service, comparable to DABAKEJI's quality inspection and AI customer service capabilities at a much broader scale.

Emerging players

• 环信 (EaseMob / Easemob): Chinese provider of customer service software and communication cloud (CC/IM/real-time audio-video). Comparable to DABAKEJI on omnichannel customer service infrastructure, especially for app-embedded service scenarios.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DABAKEJI