What C2 Enterprise does

C2 Enterprise, branded commercially as C2 ITSM and a product line of Canadian cloud services firm Sherweb, is a Quebec-based IT service management (ITSM) software provider headquartered in Boisbriand and founded in 2008. The company operates with 11-50 employees serving French-speaking mid-sized organizations in Canada, with named vertical coverage in municipalities, public sector, education, healthcare, and managed service providers (MSPs). Leadership includes founder/owner Corydon Albrecht, with Maude Tanguay active in content roles. The company received a $600,000 investment from Fondaction in October 2016.

The C2 ITSM platform delivers a unified service management suite spanning seven integrated modules: centralized ticketing (billetterie), business process automation, asset and CMDB management, change management, incident and problem management, SLA/KPI performance tracking, and a self-service portal. A core positioning claim is "no modules, no hidden fees" — capabilities ship bundled rather than as separately licensed add-ons — and the platform is configurable with robust APIs and integration hooks, extending beyond IT department use cases into HR, Administration, and Material Resources workflows. The platform's web application is hosted at app.c2atom.com, and the public-facing marketing site runs at c2-itsm.com alongside a French-language blog (blog.c2-itsm.com), a YouTube demo playlist, and an on-demand webinar hub. The principal documented customer outcome is a Ville de Beloeil municipal deployment reducing subsidy request processing to a 7-minute average via automated receipt, cheque-requisition, and citizen follow-up workflows.

C2 generates revenue through a SaaS subscription model with annual billing and quote-based pricing (no public price cards disclosed), augmented by professional services for implementation, configuration, and consulting. Go-to-market relies primarily on direct, demo-driven sales — website "Request Demo" CTAs, a 1-800 inside-sales line — supplemented by self-serve platform access for existing customers. Marketing reach is built through French-language content assets (monthly newsletter, downloadable technical guides for resources, administration, tagging, and SLAs, plus case studies). Geographic scope is explicitly domestic Canadian, with no operational claims outside North America/Quebec.

Name

C2 Enterprise

Legal name

C2 Enterprise

Website

https://c2enterprise.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

C2 Enterprise (C2 ITSM) is a Canadian ITSM software vendor, operating as a Sherweb product line, providing unified ticketing, workflow automation, asset/CMDB management, and SLA tracking to mid-sized Quebec municipalities, public-sector organizations, and IT, HR, and administrative departments.

Ownership category

akta.pro rank

Headquarters

HQ city

Boisbriand

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based access to the C2 ITSM platform providing all core service management capabilities including ticketing, automation, asset management, and reporting. Pricing follows per-seat or tiered organizational models.
2. Professional Services: Implementation, configuration, and consulting services to deploy and customize the platform for customer-specific requirements and processes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

C2 Enterprise sells the C2 ITSM platform, a unified IT service management SaaS solution that delivers centralized ticketing, workflow automation, asset and CMDB management, change management, incident and problem management, SLA/KPI tracking, and a self-service portal within a single integrated offering with no separate modules or hidden fees. The platform is sold primarily to mid-sized organizations and supports multiple departments including IT, HR, administration, and material resources. Professional services (implementation, configuration, consulting) complement the subscription.

Product overview

C2 ITSM is a unified, no-module, no-hidden-fee ITSM platform that consolidates ticketing, process automation, asset management, change management, incident/problem management, SLA performance tracking, and self-service into a single integrated solution. The platform is designed for IT departments and extends to other organizational departments including administration, HR, and materials management, offering configurable workflows, robust APIs, and custom integrations. The core product portfolio consists of seven integrated modules: Billetterie (ticketing/central service desk), Automatisation des processus d'affaires (workflow automation), Gestion des actifs et CMDB (asset management/CMDB), Gestion du changement (change management), Gestion des incidents et problèmes (incident and problem management), Gestion des performances/SLA (SLA and KPI tracking), and a self-service portal. All modules are delivered within one cohesive platform with no additional module costs.

Differentiator

Problem solved

Functional benefit

Products and services

• C2 ITSM Platform Unified IT service management SaaS platform that provides centralized ticketing, workflow automation, asset and configuration management (CMDB), change management, incident and problem management, real-time SLA/KPI tracking with dashboards, and a self-service portal. Targets IT departments and other business units (HR, administration, material resources) of mid-sized organizations across municipalities, education, healthcare, public sector, and MSPs.

Quantifiable outcome

• Reduced subsidy request processing time to 7 minutes average (from unspecified baseline) with automated receipt generation, cheque requisition, and citizen follow-up communications

Named customers1 record

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• SherwebcoreOthersSherweb is the parent company and product developer behind C2 ITSM. C2 is explicitly branded as 'un produit de Sherweb' (a Sherweb product). Sherweb provides the corporate infrastructure, development resources, and operational support for the C2 platform.

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: Largest enterprise ITSM platform, offering ticketing, workflow automation, CMDB, change management, and SLA tracking at global scale. Comparable as the dominant incumbent C2 competes against in the same ITSM category, though at a much larger and more enterprise-focused footprint.
• Ivanti: Ivanti provides ITSM, IT asset management, and unified endpoint management as part of a broader IT operations portfolio. Comparable as a category incumbent offering overlapping ticketing, CMDB, and change management capabilities.
• Zendesk: Zendesk's suite includes service desk/ticketing and workflow automation features that overlap with ITSM use cases, particularly for internal service management. Comparable as an established customer service and ticketing platform that competes for similar departmental buyers.
• BMC Helix ITSM: BMC Helix ITSM is an enterprise ITSM platform covering incident, problem, change, CMDB, and SLA management. Comparable category incumbent, though typically deployed in larger organizations than C2 targets.

Direct peers

• Atlassian (Jira Service Management): Jira Service Management is a direct ITSM competitor combining ticketing, automation, asset management, and change management. Comparable as a mid-market-friendly ITSM suite increasingly targeting the same organizational buyers C2 serves.
• Freshworks (Freshservice): Freshservice is an ITSM and IT asset management platform aimed at mid-sized organizations with bundled ticketing, automation, CMDB, and SLA tracking. Closely comparable product scope and target buyer to C2 ITSM.
• ManageEngine (Zoho): ManageEngine offers ServiceDesk Plus, an ITSM suite covering ticketing, CMDB, change management, and SLA. Comparable as a long-standing mid-market and enterprise ITSM competitor with a broad feature set similar to C2's modules.
• HaloITSM: HaloITSM is a cloud ITSM platform for mid-sized organizations and MSPs, offering ticketing, asset management, automation, and SLA tracking. Closely comparable feature set and target market to C2 ITSM.
• SysAid: SysAid provides ITSM with ticketing, asset management, automation, and self-service portals aimed at mid-market IT teams. Directly comparable product offering and buyer profile to C2.
• SolarWinds Service Desk: SolarWinds Service Desk (formerly Samanage) is a cloud ITSM platform with ticketing, asset management, automation, and change management for mid-market IT teams. Comparable product scope and target buyer to C2 ITSM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLldzNEUQLQYP4ppZFQq0jY9x7ICnMa5LW
• LinkedInlinkedin.com/company/sherweb
• Xx.com/C2entreprise

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about C2 Enterprise