The Town of High Level

Name

The Town of High Level

Legal name

Town of High Level

Website

https://highlevel.ca

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Fire Protection (922160), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Water Supply (4941), Airports, Flying Fields & Airport Terminal Services (4581), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Municipal government services
• Public utilities administration
• Community recreation facilities
• Business licensing permits
• Emergency fire services

Headquarters

HQ city

High Level

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Others

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

The Town of High Level is a municipal government that delivers public services including emergency response (fire, WUI team), utilities (water treatment, waste management, curbside collection), recreation facilities (aquatic centre, sports complex, parks, planned $88 million Multipurpose Evacuation Centre), community services (museum, library board), planning and development approvals, business licensing, economic development with immigration support through the Rural Renewal Stream, and commercial airport connectivity. Services are provided to local residents, businesses, and regional visitors across northwestern Alberta, with delivery through both physical town offices and online municipal portals.

Product overview

The Town of High Level provides digital municipal services through a CivicPlus-powered website platform, offering resident-facing services including council meeting management via Diligent/iCompass portal, Notify Me notifications, PSD CityWide business licensing, community connect emergency alerts, online utility billing, development permits, and staff directories. The town operates recreational infrastructure including the R.E. Walter Memorial Aquatic Centre, High Level Sports Complex, Mackenzie Crossroads Museum, and a 22,000 sqm Multipurpose Evacuation Centre project. Additional services include the Alberta Advantage Immigration Program Rural Renewal Stream for workforce recruitment, curbside waste collection, and airport services.

Differentiator

Problem solved

Functional benefit

Products and services

• Multipurpose Evacuation Centre A 22,000 square meter facility featuring aquatic centre (25m lap pool, leisure pool with lazy river, spa), gymnasium (3 basketball courts, running track), regulation arena, and curling rink. Serves as both emergency evacuation centre and community recreation hub for residents and regional visitors.
• R.E. Walter Memorial Aquatic Centre Public swimming facility featuring 25m lap pool, leisure pool, and spa with spectator seating, available to residents and visitors for recreational swimming and aquatic programs.
• High Level Sports Complex Indoor arena and sports facility hosting hockey, curling, and other sporting events for community members and regional users.
• Mackenzie Crossroads Museum and Visitor Centre Museum featuring 'Northern Trading Post' exhibit, regional historical photo display, wildlife displays, gift shop, and visitor information centre providing tourism information and cultural programming for residents and visitors.
• High Level Airport Commercial airport with scheduled flights to Edmonton and Calgary via Central Mountain Air, plus charter services via Nor-Alta Aviation, serving residents and visitors of the region.
• Community Facilities and Parks Parks, playgrounds, sports fields, skate park, dog park, and outdoor recreation facilities including Centennial Park, Community Park, Canfor Park, and Bjornson Park available for public use.
• Curbside Waste Collection Program Automated curbside waste removal service using 64-gallon carts (black and green bins) with Wednesday/Thursday collection schedule for residential waste management.
• Development and Building Permits Online and in-person services for processing development permits, building permits, home occupation permits, and land use applications for property owners and developers.
• Utility Billing and Services Online payment system and customer services for utility bills, water treatment, sanitation, and sewer services for residential and commercial customers.
• Online Business Licence System (PSD CityWide) Online platform for processing business licence applications and renewals through PSD CityWide for business owners operating in High Level.
• Alberta Advantage Immigration Program - Rural Renewal Stream Program enabling employers in High Level to recruit foreign workers for full-time permanent positions, with the town providing endorsement letters ($1,250 per candidate) for provincial nomination. Designated Community status until December 14, 2026.
• Town Council Meeting Portal (Diligent/iCompass) Digital portal for accessing council meeting agendas, minutes, and schedules powered by the Diligent (formerly iCompass) platform for public engagement and transparency.
• Notify Me Subscription Service Email and SMS notification system enabling residents to subscribe to alerts for council agendas, calendar events, job postings, and news.
• Staff Directory Online searchable directory of town staff organized by department including Administration, Community Services, Council, Planning and Development, Finance, Operations, and Emergency Services for public contact.
• Community Connect Emergency response support platform enabling community members to sign up and receive emergency notifications during local incidents and disasters.
• Emergency Preparedness Information Resources and alerts for emergency management including Alberta Emergency Alert app integration and local media connections for residents during emergencies.
• Strategic Plan 2022-2026 Four-year strategic roadmap developed with public engagement covering economic development, infrastructure, community safety, and well-being priorities for the municipality.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• PrairiesCan (Pacific Economic Development Canada)coreStrategic or Co-development Partner · 27 June 2023Federal government economic development agency committed over $9.4 million to support 23 projects across northwest Alberta including a new service location in Grande Prairie. Projects aim to enhance community infrastructure, tourism, innovation, and economic growth, supporting more than 160 jobs.
• Mackenzie Frontier Tourist Association (MFTA)coreStrategic or Co-development PartnerRegional tourism organization providing strategic leadership for sustainable tourism development across northwestern Alberta. MFTA supports High Level through marketing, promotion, directories, maps, and free distribution of marketing materials. MFTA Chair: Alaura Wardley; Town Councillors on Committee: Councillor Mercredi, Councillor Forest.
• Mackenzie CountycoreStrategic or Co-development PartnerMunicipal partner for regional coordination; operates campgrounds (Hutch Lake, Machesis Lake); member of regional economic development initiatives and inter-municipal planning commissions.
• Mackenzie CountycoreStrategic or Co-development PartnerMunicipal partner for regional coordination including economic development initiatives, regional emergency advisory committees, and inter-governmental negotiation.
• Fort Vermilion School DivisioncoreStrategic or Co-development PartnerSchool division partner for Multipurpose Evacuation Centre project (joint facility with school connection walkway), community education committees, and education-related boards and commissions.
• Dene Tha' First NationcoreStrategic or Co-development PartnerFirst Nations partner represented on Multipurpose Evacuation Centre Taskforce for joint facility design and program functions; participates in inter-governmental negotiation committee.
• Spirit of the Peace Museum NetworkminorOthersRegional museum network connecting Mackenzie Crossroads Museum with other regional museums for collaborative programming and resource sharing.
• Northern Alberta Elected LeadersminorStrategic or Co-development PartnerRegional collaboration group of elected municipal leaders from northern Alberta communities for shared advocacy and regional coordination.
• Community Futures of Northwest AlbertaminorStrategic or Co-development PartnerCommunity development organization supporting local businesses and economic initiatives in northwest Alberta.
• Regional Economic Development Initiative (REDI)minorStrategic or Co-development PartnerRegional economic development organization for northwest Alberta promoting investment, workforce attraction, and regional marketing.
• Grande Prairie Centre for NewcomerscoreStrategic or Co-development PartnerSettlement organization providing Welcome and Orientation Programming for Endorsed Candidates immigrating to High Level through the Rural Renewal Stream program. Employers arrange transportation for newcomers to this centre for orientation before arriving in High Level.
• Government of Alberta - Alberta Advantage Immigration ProgramcoreStrategic or Co-development PartnerProvincial immigration program providing framework for Rural Renewal Stream designation. Town of High Level is a Designated Community until December 14, 2026, enabling employer endorsements for foreign worker recruitment.
• Future Works / EmployAbilitiesminorStrategic or Co-development PartnerAlberta-based charitable non-profit providing skills development, training, and employment services to Albertans with employment barriers. Alternative resource recommended to local employers for diverse hiring beyond immigration program.
• Boreal Housing FoundationminorOthersLow-income housing provider in the region; Town supports through housing accelerator fund and residential development incentive programs.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Others

• CivicPlus: Vendor providing the CivicEngage content management system that powers High Level's municipal website. Represents the broader ecosystem of municipal technology vendors serving small-to-mid Canadian municipalities.

Direct peers

• Town of Lac La Biche: Alberta town providing municipal services to a remote northern community with similar reliance on oil/gas, forestry, and tourism. Operates comparable recreation facilities and water/wastewater infrastructure.
• Town of Peace River: Northern Alberta town of comparable size providing similar municipal services including utilities, recreation, and emergency response. Serves as a regional service hub for surrounding rural communities in the Peace Country region.
• Town of Whitecourt: Alberta town serving as a service hub for surrounding forestry, oil, and agricultural communities. Provides analogous municipal services including aquatic centre, sports complex, airport operations, and planning/development.
• Town of Slave Lake: Northern Alberta town delivering municipal services to a comparable rural/industrial catchment. Operates similar recreational facilities, fire services, and water/wastewater utilities with a forestry and oil/gas-anchored economy.
• Town of Hinton: Alberta town at the eastern gateway to Jasper National Park delivering municipal services for a regional catchment. Comparable mix of recreation, emergency, utilities, and community services with tourism and resource-economy exposure.
• Mackenzie County: Adjacent rural municipality serving the broader Mackenzie region including High Level. Operates complementary services such as campgrounds and participates in joint emergency and economic development initiatives with the town.

Broad incumbents

• City of Grande Prairie: Larger urban centre in northwest Alberta serving as a regional hub. Hosts the PrairiesCan service location that supports High Level and surrounding municipalities with higher-tier services that complement the town's offerings.
• City of Yellowknife: Capital city of the Northwest Territories and endpoint of Highway 35. Larger jurisdictional counterpart providing a benchmark for the regional service-hub model that High Level is positioning to replicate at a smaller scale.

Regional players

• Town of Hay River: Northwest Territories town serving as a service hub for the South Slave region. Comparable remote northern community delivering similar municipal services including water treatment, fire protection, and recreation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TownofHighLevel
• YouTubeyoutube.com/@townhighlevel
• Facebookfacebook.com/TownofHighLevel
• Instagraminstagram.com/townhighlevel
• LinkedInlinkedin.com/company/town-of-high-level

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Town of High Level