Digital Dubai

What Digital Dubai does

Digital Dubai is a Dubai government entity established in 2021 to oversee the emirate's digital transformation, including the development of policies and strategies governing information technology, cybersecurity, AI adoption, and data governance. It operates through two affiliated establishments — the Dubai Data and Statistics Establishment and the Digital Dubai Government Establishment — and serves as the central coordination body for digital initiatives across all Dubai government entities, residents, and businesses. The entity's scope was materially expanded in April 2026 when Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum directed all government entities to integrate their services into a unified digital platform within one year.

The technology stack centers on three core platforms: DubaiNow, an AI-powered unified digital platform aggregating 370+ government services across 50+ entities and processing 5.7 million transactions in 2025; UAE PASS, the national digital identity platform reaching 11 million users, 15,000+ services, 2.6 billion digital transactions, and 96% customer satisfaction across 350+ public and private entities; and the AI Integration Matrix Framework, a proprietary four-quadrant methodology (internal/external agents and RAG systems) that has guided deployment of 100+ AI systems across sectors including healthcare (Emirates Health Platform with 45 dashboards and 300+ indicators), financial services (Tenant Screening, AI Cheque Clearance Indicator), and citizen services. The AI+ programme targets training 50,000 government employees in AI, with a goal of transitioning 50% of public services to AI-driven agentic operation within two years.

The business model is government-funded: Digital Dubai is owned and controlled by the Dubai Government under the directive authority of Sheikh Hamdan, and operates through budget allocation rather than commercial revenue. Services are provided free at point of use to residents and businesses. Within one year, Digital Dubai achieved 24 international ISO certifications including first-in-region AI Governance and Data Governance certifications, was rated AA+ by Brand Finance with a Dh31 billion contribution to Dubai's city brand value, and supported Dubai's 4th-place ranking in the 2025 IMD Smart City Index. Strategic partnerships span federal entities (TDRA, Etihad Credit Bureau), UN agencies (ITU, UN International Computing Centre), and commercial partners for the data centre economy vision targeting AED 14.3 billion in added economic value by 2028.

Name

Digital Dubai

Legal name

Digital Dubai

Website

https://digitaldubai.ae

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

251–500 employees

Short description

Digital Dubai is a government entity coordinating Dubai's digital transformation. It operates DubaiNow (370+ unified government services) and UAE PASS (11 million users, national digital identity), and drives AI adoption, data governance, and digital service integration across all Dubai government entities and residents.

Ownership category

akta.pro rank

Product category

Digital Government Platforms

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Digital Development & ICT4D / GovTech Technical Assistance (BPADAEAL)

akta.pro secondary industries

Customer Identity & Access Management (CIAM) (HDAEAJAF), Customer Identity & Access Management (CIAM) (BPAMAEAA)

Keywords

• Digital government services
• Government platform integration
• Digital identity infrastructure
• AI governance frameworks
• Smart city platforms

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Government Digital Services: Digital Dubai operates as a government entity providing digital infrastructure, platforms, and coordination services to Dubai government entities and residents. Revenue is derived from government budget allocation and service efficiency gains rather than direct commercial revenue.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Digital Dubai operates the emirate's unified digital government infrastructure, primarily DubaiNow (an AI-powered app aggregating 370+ government services across 50+ entities) and UAE PASS (a national digital identity platform serving 11 million users with 2.6 billion digital transactions). It sets digital transformation and cybersecurity policy for Dubai government entities, deploys 100+ AI systems under the proprietary AI Integration Matrix Framework, and runs training and certification programmes such as AI+ (training 50,000 government employees).

Product overview

Digital Dubai is a government entity overseeing Dubai's digital transformation ecosystem. The portfolio centers on DubaiNow, an AI-powered unified digital platform aggregating 370+ government services from multiple entities, complemented by UAE PASS, the national digital identity platform serving 11 million users. The AI Integration Matrix Framework provides a structured approach for deploying over 100 AI systems across government operations, while the AI+ programme trains 50,000 government employees. The unified digital platform initiative consolidates all government services into a single ecosystem targeting AED100 billion annual economic contribution. Supporting platforms include the Tenant Screening System for consent-based credit verification, the Strategic Vision for the Data Centre Economy, and the Emirates Health Platform for national health data management.

Differentiator

Problem solved

Functional benefit

Products and services

• DubaiNow AI-powered unified digital platform consolidating 370+ government services from 50+ entities (including Roads and Transport Authority, Dubai Police, Dubai Health Authority, Ports/Customs/Free Zone Corporation). Available to Dubai residents and businesses as a single access point for government services.
• UAE PASS

Quantifiable outcome

• Dubai's city brand value reached nearly Dh1 trillion, ranked 5th globally
• +6 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability10 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Community Development AuthoritycoreStrategic or Co-development Partner · 19 June 2026Dubai government entity partnering with Digital Dubai on the 'A Child's Right to a Balanced Digital Life' programme aimed at protecting over 5,000 children online.
• Sage ClinicsminorStrategic or Co-development Partner · 19 June 2026Healthcare partner in the 'A Child's Right to a Balanced Digital Life' programme, contributing clinical expertise to child online protection initiative.
• Asprofin BankcoreStrategic or Co-development Partner · 12 June 2026Dominican private bank Asprofin presented a $12 billion data center proposal to Digital Dubai for preliminary review. The proposal features three hyperscale campuses with AI computing capacity of 750MW to 1.28GW over 10-15 years, developed with IDC Technologies.
• IDC TechnologiescoreTechnology or Integration · 12 June 2026Global IT consulting firm that developed the $12 billion data center proposal in collaboration with Asprofin Bank and presented to Digital Dubai for preliminary review.
• Dubai Government Human Resources DepartmentcoreStrategic or Co-development Partner · 16 April 2026Government HR department partnering with Digital Dubai on AI Workforce Transformation Programme (AI+) to train 50,000 government employees in artificial intelligence.
• Dubai Centre for Artificial Intelligence (Dubai Future Foundation)coreStrategic or Co-development Partner · 16 April 2026AI research and development entity partnering with Digital Dubai on AI+ programme, contributing expertise to government AI talent development.
• Etihad Credit BureaucoreStrategic or Co-development Partner · 1 April 2026UAE's federal credit information entity collaborating with Digital Dubai and TDRA on Tenant Screening solution, enabling landlords to verify tenant credit scores via UAE PASS.
• Telecommunications and Digital Government Regulatory Authority (TDRA)coreStrategic or Co-development Partner · 1 April 2026Federal regulatory authority collaborating on Tenant Screening solution and UAE PASS digital identity platform, providing regulatory oversight for digital trust infrastructure.
• International Telecommunication UnionminorStrategic or Co-development Partner · 4 December 2025UN agency leading global 'citiverse' concept activities, partnering with Digital Dubai and UN International Computing Centre on UN Citiverse Challenge.
• United Nations International Computing CentreminorStrategic or Co-development Partner · 4 December 2025UN computing center collaborating with Digital Dubai and ITU on UN Citiverse Challenge for urban digital innovation.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• GovTech Singapore: Singapore's government technology agency that builds and operates shared digital platforms and services for the Singapore government, including Singpass national digital identity. Directly comparable to Digital Dubai in mission, scope, and platform-based service delivery model.
• e-Estonia / Estonian Information System Authority: Estonia's digital government ecosystem, including the e-identity platform used by 99% of the population. Closely comparable to Digital Dubai's UAE PASS and DubaiNow in delivering unified digital government services and national digital identity infrastructure.
• Australia Digital Transformation Agency (DTA): Australian government agency responsible for whole-of-government digital strategy, myGov service platform, and digital identity (myGovID). Comparable in mandate to consolidate government services and operate national digital identity.
• UK Government Digital Service (GDS): UK government unit that built and operates GOV.UK as a unified government services platform and GOV.UK Verify/One Login for digital identity. The original international reference model for digital-by-default government services.
• Smart Nation Digital Government Group (Singapore): Singapore's Smart Nation initiative operating the Smart Nation sensor and digital services platform alongside GovTech. Comparable strategic focus on AI, IoT, and data-driven government services, including digital identity and citizen-facing platforms.
• Canada Digital Service (CDS): Canadian federal unit within the Treasury Board Secretariat that designs and delivers user-centered government digital services. Comparable mission to Digital Dubai in coordinating government-wide digital service standards and identity.

Regional players

• Saudi Digital Government Authority (DGA): Saudi Arabia's national authority for government digital transformation, operating the Absher platform and unified government service portal. Regional peer pursuing the same unified digital government and national identity agenda as Digital Dubai within the Gulf.
• Government Technology Agency (GovTech) of Malaysia: Malaysia's national digital government platform operator managing MyDigital and the national digital identity infrastructure. Regional peer with similar platform consolidation and AI-for-government mandate.
• UAE Federal Authority for Identity, Citizenship, Customs & Port Security (ICP): UAE federal entity operating the national identity layer that complements Digital Dubai's emirate-level UAE PASS deployment. Closely tied to Digital Dubai through shared digital identity infrastructure but operates at the federal rather than emirate level.

Broad incumbents

• Okta: Commercial CIAM and workforce identity platform serving enterprises and governments globally. Comparable to the UAE PASS CIAM capability in product functionality and security architecture, though operating as a commercial vendor rather than government-coordinated identity provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/digitaldubai
• Facebookfacebook.com/DDAuthority
• LinkedInlinkedin.com/company/digital-dubai

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Dubai