City of Gloucester

Municipal Government Servicesgloucester-ma.gov

The City of Gloucester is a municipal government entity providing administrative, public safety, community development, conservation, shellfish regulation, and emergency services to residents of Gloucester, Massachusetts, through City Hall and integrated digital civic platforms.

Company typePublic
Founded1873
HeadquartersGloucester, United States
Headcount101–250
GTM typeB2C
OfferingServices

What City of Gloucester does

The City of Gloucester is a municipal government entity incorporated under Massachusetts state law, operating as the local administrative authority for the city of Gloucester, Massachusetts. It provides a comprehensive range of public services to its residents, including public safety (police, fire), public health, shellfish and conservation regulation, harbor management, planning and community development, senior services, and emergency management. The entity is governed by an elected mayor (currently Paul Lundberg) and city council, with operating departments spanning Police, Fire, Community Development, Planning, Conservation, Shellfish, Health, Public Works, and Senior Services.

The City's core digital infrastructure consists of a CivicPlus-hosted official website (gloucester-ma.gov) that serves as the central resident-facing portal, integrated with multiple third-party civic technology modules: OpenGov for online permitting, Smart911 for emergency notifications, SeeClickFix for citizen issue reporting, and NextRequest for public records requests. The website exposes departmental information, public meeting calendars (with iCalendar subscription support), civic alerts, permit and licensing workflows, and community event listings. Physical service delivery is anchored by City Hall at 9 Dale Avenue, with additional distributed facilities including the Rose Baker Senior Center, Harbormaster's Conference Room, and the Community Development and Planning Division office.

As a municipal government, the City does not operate on a commercial revenue model. It is funded primarily through tax revenue and intergovernmental transfers (including a documented allocation of approximately $100,000 per year for 16 years from statewide opioid abatement settlement funds, representing 0.42% of $360 million allocated to municipalities) and generates modest fee-based revenue from regulated activities such as shellfish permits ($50–$400 annually across resident/non-resident and commercial/non-commercial tiers). The City received a $315,643 grant from the US Department of Energy on 2024-03-14. Customer segments are primarily defined by geography (city residents), with secondary persona-based segments including unsheltered individuals served through a collaborative sheltering network and shellfish harvesters served through permit-based regulation.

City of Gloucester firmographics

Firmographics

Name: City of Gloucester
Legal name: City of Gloucester
Website: https://gloucester-ma.gov
Company type: Public
Founded year: 1873
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Gloucester is a municipal government entity providing administrative, public safety, community development, conservation, shellfish regulation, and emergency services to residents of Gloucester, Massachusetts, through City Hall and integrated digital civic platforms.
Ownership category
akta.pro rank

City of Gloucester industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (9251), Executive Offices (921110), Fire Protection (922160), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Environmental Quality Programs (9241)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Housing Development, Construction & Rehabilitation Programs (BPAIANAB)

Keywords

Municipal government services
Public safety administration
Emergency alert systems
Online permitting portal
Shellfish conservation regulation

Where City of Gloucester is headquartered

Location

Headquarters

HQ city: Gloucester
HQ country: United States
HQ region: North America

Offices4 records

Markets served

City of Gloucester business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

Opioid Abatement Funds: Gloucester receives less than half of one percent (0.42%) of $360 million allocated to municipalities by the state for opioid abatement, approximately $100,000 per year for 16 years, from statewide settlement funds.

Pricing tiers

Model	Billing	Price
Unit Pricing	Annual	Non-resident non-commercial shellfish permit (annual)
Unit Pricing	Pay-as-you-go	Non-resident non-commercial shellfish permit (one day)
Unit Pricing	Annual	Resident commercial shellfish permit
Unit Pricing	Annual	Resident non-commercial shellfish permit
Unit Pricing	Annual	Resident commercial seaworm permit

Distribution channels3 records

Marketing channels6 records

City of Gloucester product offering

Product offering

Core offering

City of Gloucester is a municipal government entity that administers local public services to residents and businesses within Gloucester, Massachusetts. Its core offering is the delivery of statutory municipal functions — public safety (police and fire), public works, planning and zoning, conservation, harbor and shellfish regulation, public health and septic permitting, emergency management, and senior services — through City Hall, an online permitting portal, an emergency alert system, and specialized departments such as the Shellfish Department and Conservation Division.

Product overview

The City of Gloucester, MA operates a unified digital portal offering residents access to municipal services through multiple integrated platforms. The core offering is the official website (gloucester-ma.gov), which serves as the central hub connecting citizens to all city departments, meeting calendars, emergency notifications, and administrative services. Supporting modules include the OpenGov-powered online permitting portal for license and permit applications, the Smart911 emergency alert system, the SeeClickFix citizen request tracker, and the NextRequest public records system. The city also maintains specialized departments including Shellfish, Health, Conservation, and Planning that provide sector-specific services through both digital and in-person channels.

Differentiator

Problem solved

Functional benefit

Products and services

City of Gloucester Official Website Primary digital portal for Gloucester, MA residents providing access to government services, department information, meeting calendars, emergency alerts, online permitting, and public records requests.
Online Permitting Portal Digital platform enabling residents and businesses to apply for and manage various municipal permits and licenses electronically.
Gloucester Emergency Alerts (Smart911) Official emergency notification system used by the City to communicate with residents during emergencies.
Public Record Request System Digital system for submitting and tracking public records requests to the city.
Citizen Request Platform Platform enabling residents to report non-emergency issues and concerns to the city.
Shellfish Permitting System Permit issuance system managed by the Shellfish Department for commercial and non-commercial shellfish harvesting in Gloucester waters, with tiered fees by residency and commercial status.
Wetlands Conservation Services Conservation services administered by the Conservation Commission, including permitting and compliance under the Massachusetts Wetlands Protection Act and the City of Gloucester Wetlands Ordinance.
Emergency Sheltering Services Coordinated warming, cooling, and emergency shelter services for unsheltered individuals, delivered through partnerships with Action Inc., Grace Center, The Open Door, Sawyer Free Library, Rose Baker Senior Center, MEMA, and the American Red Cross.
Health Department Services Public health and septic system management services including beach water quality testing and septic system permitting.
Sustainability and Housing Programs Sustainability and housing programs administered by the Community Development Department, including energy coaching and grants administration funded by sources such as a $315,643 US Department of Energy grant (March 2024).

Companies that use City of Gloucester

Customer profile

Segments3 records

Ideal customer profiles3 records

City of Gloucester technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

City of Gloucester partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core and minor.

ACTION INC.coreStrategic or Co-development PartnerACTION INC. operates a 24/7 shelter at 370 Main Street providing breakfast, packed lunch, dinner, generator backup, and transportation access. One of three core sheltering organizations in Gloucester's collaborative approach to supporting unsheltered individuals.
Grace CentercoreStrategic or Co-development PartnerDay shelter operating 8:30am-4pm Monday-Friday, Saturday and Sunday 11am-4pm (winter only) at 264 Main Street, providing breakfast and lunch services.
The Open DoorcoreStrategic or Co-development PartnerProvides warming/cooling center services at 28 Emerson Avenue, 9am-5:30pm Monday-Friday, with meals served 4:30-5:30pm and charging stations during the day.
Sawyer Free LibraryminorStrategic or Co-development PartnerFunctions as a warming/cooling center during operating hours (8am-6pm M/T/W, 10am-7pm Thursday, 10am-5pm Friday, Saturday). Located at 2 Dale Avenue.
Rose Baker Senior CenterminorStrategic or Co-development PartnerSenior center operating 9am-4pm Monday-Friday at 6 Manuel F. Lewis Street, providing warming/cooling center services on a case basis.
CATA BusminorChannel Partner/ Reseller/ DistributorPublic transportation providing access to all shelter locations via regular bus routes with stops near each facility.
Massachusetts Emergency Management Agency (MEMA)coreStrategic or Co-development PartnerState agency that leads mass temporary sheltering efforts with the Fire Department during emergencies, in coordination with American Red Cross and Cape Ann region municipalities.
American Red CrosscoreStrategic or Co-development PartnerPartner organization providing emergency sheltering support during mass emergencies alongside Fire Department and MEMA.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

City of Gloucester competitors and assessment

Company assessment

Direct peers

City of Salem, MA: Adjacent Massachusetts coastal city of comparable size and service mix. Operates its own police, fire, planning, permitting, and shellfish-adjacent coastal programs with a similar municipal governance structure under Massachusetts law.
City of Beverly, MA: Neighboring North Shore Massachusetts municipality with comparable population, coastal character, and full municipal service portfolio including police, fire, planning, and conservation. Directly comparable scale and operating model.
City of Newburyport, MA: Massachusetts coastal city of similar size with comparable municipal functions, harbor management, conservation programming, and tourism-adjacent permitting. Shares Gloucester's small-city coastal governance profile.
Town of Rockport, MA: Cape Ann neighbor with overlapping service territory, coastal permitting, conservation, and shellfish programs. Smaller in scale but operates the same Massachusetts municipal governance structure with shared regional partners (CATA, MEMA).
Town of Manchester-by-the-Sea, MA: Cape Ann municipality with comparable coastal municipal services, conservation programming, and shellfish-adjacent permitting. Comparable size and service model under Massachusetts town governance.
Town of Essex, MA: Adjacent Cape Ann town with overlapping shellfish harvesting waters, shared conservation concerns, and identical Massachusetts municipal framework. Smaller scale but directly comparable shellfish and coastal permitting functions.

Regional players

City of Portsmouth, NH: Similar-scale coastal New England city across the MA/NH border with comparable municipal services, harbor management, and historic-city tourism economy. Operates under a different state framework but is functionally analogous.
City of Portland, ME: Larger but similarly-structured New England coastal city with comparable municipal service portfolio — police, fire, planning, harbor, shellfish regulation, and economic development. Operates under Maine municipal law but functionally analogous.
City of Lynn, MA: Larger Massachusetts coastal city in the same North Shore region, providing the same Massachusetts municipal governance framework, public safety services, planning, permitting, and conservation functions at greater scale.

Others

CivicPlus: Vendor providing the core content management system powering gloucester-ma.gov and adjacent municipal websites. Relevant as a strategic ecosystem participant whose product roadmap and pricing directly shape Gloucester's digital service delivery capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

City of Gloucester financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Gloucester leadership team

Management profile

Number of profiles

Profiles16 records

City of Gloucester funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Gloucester M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Gloucester

What does City of Gloucester do?

Is City of Gloucester a public or private company?

City of Gloucester is a public company. It is classified as state government owned and is currently operating.

When was City of Gloucester founded?

City of Gloucester was founded in 1873. It employs 101 to 250 people.

Where is City of Gloucester based?

City of Gloucester is headquartered in Gloucester, United States, in the North America region.

How does City of Gloucester make money?

One revenue line is on record: opioid Abatement Funds.

Who are City of Gloucester's main competitors?

Direct peers on record are City of Salem, MA, City of Beverly, MA, City of Newburyport, MA, Town of Rockport, MA, Town of Manchester-by-the-Sea, MA and Town of Essex, MA. Regional players are City of Portsmouth, NH, City of Portland, ME and City of Lynn, MA. CivicPlus is listed as an others.

Does City of Gloucester have an API?

No public API is recorded for City of Gloucester.

What industry is City of Gloucester in?

City of Gloucester's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAE, Planning, Zoning, Permitting & Code Enforcement. Its NAICS code is 9251.