What Johns Lyng Group does

Johns Lyng Group is Australia's largest integrated building services provider, operating 29 brands and 201+ subsidiaries across insurance building and restoration, commercial services, strata management, disaster recovery, and essential home services. The company was founded in 1953 as Johns & Lyng Builders in Melbourne and is majority owned by Pacific Equity Partners (A$18B AUM). It serves insurance companies, government agencies, strata managers, commercial property owners, and consumers through a network of 52+ Australian offices plus operations in New Zealand and the United States (12,437 ZIP codes), supported by 2,500+ direct employees and 16,000+ subcontractors.

The platform delivers services through brand-segmented divisions: Makesafe Builders, Restorx Services, Express Builders (under $30K), Insurance Builders (over $30K), Regional Builders, and Steamatic for insurance restoration; Shopfit Group, Air Control, and Global 360 for commercial; Strata Services and Bright & Duggan Group for strata; Forge Solutions for government disaster recovery; and Smoke Alarms Australia and Linkfire for recurring compliance. Technology integration is operational rather than AI-native, including the Smart Asset Management Systems for HVAC, a "Pay My Excess" consumer portal, and integrations with property management platforms (PropertyMe, Property Tree, Palace). The group holds ISO 27001 certification.

Revenue is generated primarily through project-based professional services contracts with insurance panels (IAG, Suncorp, QBE, Allianz, AIG, Chubb, Zurich, RACQ, Hollard, Youi), government disaster recovery contracts, and recurring compliance subscription services. Pricing is quote-driven per project, with services tiered by claim size. The company was ASX-listed (JLG) but completed a Scheme of Arrangement in 2025, suspending trading as it transitioned to private ownership under PEP. Recent acquisitions include Smoke Alarms Australia, Linkfire (2023), SSKB (2024), and Keystone Group (September 2024, $69M deal value, expected $100M+ FY25 contribution).

Name

Johns Lyng Group

Legal name

Johns Lyng Group

Website

https://johnslyng.com.au

Company type

Public

Founded year

1953

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Johns Lyng Group is Australia's largest integrated building services provider, delivering insurance restoration, commercial construction, strata management, disaster recovery, and compliance services through 29 brands across Australia, New Zealand, and the United States.

Ownership category

akta.pro rank

Headquarters

HQ city

Doncaster

HQ country

Australia

HQ region

Oceania

Offices24 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Building & Restoration Services: Core revenue stream from insurance companies and loss adjusters for property restoration after damage from insurable events including fire, storm, water, and impact. Services are typically project-based with pricing based on claim value and scope of works. Revenue is generated from major insurance companies (IAG, Suncorp, QBE, Allianz, Chubb, etc.) who engage Johns Lyng to restore properties for their policyholders.
2. Disaster Recovery & Government Contracts: Revenue from government disaster recovery programs, including contracts with state emergency management agencies for post-disaster cleanup, recovery, and restoration services. These are typically time-limited engagements following catastrophic events.
3. Strata Management Services: Building and property management services for body corporates, owners corporations, and strata management companies through Bright & Duggan Group. Services include maintenance, repairs, compliance, and project management for residential and commercial strata properties.
4. Commercial Construction & Fit-out: Project-based revenue from commercial and retail fit-out services, HVAC installation and maintenance, and property services for commercial enterprises. Includes Shopfit Group and Air Control operations.
5. Essential Home Services: Subscription and per-service revenue from fire safety compliance services (Linkfire), smoke alarm compliance testing (Smoke Alarms Australia), and residential property compliance services for landlords and real estate agents.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

Johns Lyng Group is an integrated building services provider that delivers insurance building and restoration, commercial construction and fit-out, strata management, disaster recovery, and essential home services (fire safety and smoke alarm compliance). The company operates 29 brands across 201+ subsidiaries, serving insurance carriers, government agencies, strata managers, commercial enterprises, and landlords across Australia, New Zealand, and the United States.

Product overview

Johns Lyng Group operates as an integrated building services platform with 29 brands and 201 operating subsidiaries across Australia, New Zealand, and the United States. The company offers a comprehensive suite of services organized into four divisions: Insurance Building & Restoration (Makesafe Builders, Restorx Services, Express Builders, Insurance Builders, Regional Builders, Steamatic), Commercial Services (Shopfit Group, Air Control, Global 360), Strata Building & Management (Strata Services, Bright & Duggan Group), and Disaster Recovery (Forge Solutions). Additionally, Essential Home Services include Smoke Alarms Australia and Linkfire for fire safety compliance. The portfolio ranges from emergency response and small-scale repairs through to major loss insurance restoration, commercial fit-outs, strata management, and large-scale disaster recovery operations.

Differentiator

Problem solved

Functional benefit

Brands

• Makesafe Builders: Emergency service experts providing immediate emergency response to ensure safety of residential and commercial properties following damage from impact, weather, fire and other events.
• Restorx Services
• Express Builders
• Insurance Builders
• Regional Builders
• Steamatic
• Shopfit Group
• Air Control
• Global 360
• Strata Services
• Bright & Duggan Group
• Forge Solutions
• Smoke Alarms Australia
• Linkfire

Products and services

• Makesafe Builders Emergency service experts providing immediate 24/7 response to ensure safety of residential and commercial properties following damage from impact, weather, fire, and other events. Targets insurance companies and policyholders.
• Restorx Services Property repair and mitigation specialists delivering reactive and preventative restoration services for properties and contents compromised in emergency situations including water damage, mould, and biohazard remediation.
• Express Builders High-volume small projects specialists providing fast-track building services for residential and commercial property reinstatement, typically under $30,000 in job value.
• Insurance Builders Large loss insurance building specialists delivering building restoration solutions for large loss and complex insurance projects, typically greater than $30,000 in job value.
• Regional Builders Building and restoration services to regional and rural locations, combining large loss, small works, and emergency make-safe response capability for country areas across Australia.
• Steamatic Cleaning and restoration experts specializing in fire remediation, flood restoration, smoke remediation, water damage, and mould removal services for over 30 years.
• Shopfit Group Commercial and retail fit-out specialists providing planned, designed, and produced solutions for new retail fit-outs or upgrades to existing outlets, including warehousing, logistics, reactive and preventative maintenance, and overseas joinery manufacture.
• Air Control HVAC specialists providing installation, servicing, maintenance, repair, and upgrading of air conditioning, heating, and ventilation systems for commercial, industrial, and residential properties, supported by a smart asset management platform.
• Global 360 Global recruitment services providing standard, casual, permanent, temporary, and upscaled recruitment solutions for large-scale projects.
• Strata Services Robust strata trade services providing 24/7 emergency services, insurance claim repairs, and scheduled trade maintenance for strata management companies, strata brokers, owners corporations, and property managers nationally.
• Bright & Duggan Group Australia's #1 strata business providing best-in-class strata management, construction services, asset management, and financial management for strata and community schemes.
• Forge Solutions Australia's largest national disaster responder providing crisis preparedness, response, and recovery services including emergency accommodation, temporary housing, debris management, and community rebuilding support for government and major event response.
• Smoke Alarms Australia Australia's leading residential compliance specialist delivering smoke alarm compliance, water efficiency, blind cord checks, and electrical and gas safety services for tenanted properties since 2005.
• Linkfire One-stop shop for essential fire safety measures providing testing, maintenance, repair, compliance support, and project upgrades for fire safety systems since 1998.
• Pay My Excess Online invoice payment service allowing customers (insurance policyholders) to pay their insurance excess amount directly to Johns Lyng Group by entering invoice number and amount due.

Quantifiable outcome

• Australia's largest integrated building services provider with 70+ years of service history
• +2 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• Emergency Recovery VictoriamajorStrategic or Co-development PartnerState government emergency management agency partnered with Johns Lyng Group's Forge Solutions for the June 2021 Residential Flood and Storm Clean-up program in the Daylesford community following devastating storms. The partnership coordinated expert support for residents including demolition and removal of structures damaged beyond repair.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BELFOR: Global leader in property restoration and disaster recovery, serving insurance carriers and commercial clients — the closest large-scale analog to Johns Lyng's core insurance-driven restoration business.
• Servpro: US-based franchise network specializing in fire, water, and mold restoration for insurance claims — directly comparable to Johns Lyng's restoration and mitigation brands (Makesafe, Restorx, Steamatic).
• Paul Davis Restoration: North American restoration franchise network serving insurance carriers and property owners with emergency response and rebuild services — similar customer base and project model.
• BMS Cat: US provider of commercial and residential restoration, contents, and reconstruction services — comparable in scope to Johns Lyng's Insurance Builders and Express Builders brands.
• Polygon Group: European-headquartered property damage restoration and temporary climate-control provider — directly comparable international peer with similar insurance-driven revenue model.
• Rainbow International: Restoration franchise network providing fire, water, and mold remediation to insurance customers — overlapping service lines and customer profile with Johns Lyng.
• Cotton Global Disaster Solutions: Large-scale disaster response and restoration provider comparable to Johns Lyng's Forge Solutions division, particularly for government and commercial catastrophe response.

Broad incumbents

• Sedgwick: Global claims management and managed repair services provider — a broader incumbent that competes for the same insurance-carrier spend pool as Johns Lyng's insurance restoration business.
• Crawford & Company: Global claims management and loss-adjusting firm with adjacent managed-repair services — competes for insurance-carrier panel relationships that underpin restoration volume.

Regional players

• Downer EDI: ASX-listed Australian infrastructure and facility services provider — regionally comparable for Australian building services, HVAC, and asset maintenance opportunities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries16 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Johns Lyng Group