Grassroots Crisis Intervention Center
Grassroots Crisis Intervention Center is a 501(c)(3) nonprofit founded in 1969 in Columbia, Maryland, providing free, 24/7 crisis intervention, mental health, substance use, and emergency shelter services across Howard County and Central Maryland.
- Company typePrivate
- Founded1969
- HeadquartersColumbia, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Grassroots Crisis Intervention Center does
Grassroots Crisis Intervention Center is a 501(c)(3) nonprofit organization founded in 1969 in Columbia, Maryland, that operates a multi-site, 24/7 crisis intervention, mental health, substance use disorder, and homeless services network serving Howard County and Central Maryland. All services are provided free of charge with no insurance, appointments, or referrals required. The service portfolio encompasses a 24-hour crisis hotline (410-531-6677), 988 Suicide and Crisis Lifeline call/chat/text support, free walk-in crisis assistance, a Mobile Crisis Team that co-responds with the Howard County Police Department, an 89-bed emergency shelter (51 family, 18 single adult, 20 Cold Weather), a Substance Use Disorder Crisis Stabilization Center, an Outpatient Mental Health Clinic with 48-hour access, the Day Resource Center at Leola Dorsey in Jessup, military/veteran services statewide, and outreach/prevention programming.
Underlying technology is a crisis intervention hotline and chat/text platform integrated with the national 988 Lifeline network, paired with a mobile crisis response coordination system. The organization operates three physical locations: a 24-hour crisis center at 8990 Old Annapolis Road in Columbia; an emergency shelter and administrative hub at 6700 Freetown Road in Columbia; and the Day Resource Center at 10390 Guilford Road in Jessup. Accreditations from the American Association of Suicidology, the International Council for Helplines, and CARF underpin operational credibility.
Grassroots is funded through a multi-stream nonprofit revenue model: private donations and contributions from individuals, community groups, faith communities, and local businesses; government funding from Howard County Government (including a $1 million ARPA commitment from County Executive Dr. Calvin Ball for shelter expansion), State of Maryland, and federal grants; foundation grants (e.g., $223,489 from the Maryland Department of Health via the Sheila E. Hixson Behavioral Health Services Matching Grant Program and $30,000 from the Community Foundation of Howard County); and United Way of Central Maryland allocations. Approximately 92% of funding flows directly to programs. Distribution is community-led, accessed via walk-in, hotline, 988, and Mobile Crisis Team response, with no direct charges to clients.
Grassroots Crisis Intervention Center firmographics
Firmographics- Name
- Grassroots Crisis Intervention Center
- Legal name
- Grassroots Crisis Intervention Center, Inc.
- Website
- https://grassrootscrisis.org
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Grassroots Crisis Intervention Center is a 501(c)(3) nonprofit founded in 1969 in Columbia, Maryland, providing free, 24/7 crisis intervention, mental health, substance use, and emergency shelter services across Howard County and Central Maryland.
- Ownership category
- akta.pro rank
Grassroots Crisis Intervention Center industry classification
Industry- Product category
- Crisis Intervention and Behavioral Health Services
- NAICS
- Individual and Family Services (6241), Outpatient Mental Health and Substance Abuse Centers (621420), Community Housing Services (62422), Emergency and Other Relief Services (624230)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Mental Health & Crisis Support Services (BPAGAEAH), Housing Assistance & Homeless Services (BPAGAEAB), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)
Keywords
Where Grassroots Crisis Intervention Center is headquartered
LocationHeadquarters
- HQ city
- Columbia
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Grassroots Crisis Intervention Center business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Donations and Contributions: Private donations from individuals, community groups, faith community, and local businesses. Grassroots is a 501(c)(3) nonprofit organization.
- Government Funding: Funded by Howard County Government, State and Federal Grants. Howard County Executive Dr. Calvin Ball committed $1 million in federal ARPA funds for emergency shelter expansion.
- United Way and Charity Campaigns: Member of United Way of Central Maryland since 1977 (designation #084). Also participates in Maryland Charity Campaign (#8084) and Combined Federal Campaign (#13738).
- Foundation Grants: Private foundation grants including $30,000 from Community Foundation of Howard County and $223,489 from Maryland Department of Health through Sheila E. Hixson Behavioral Health Services Matching Grant Program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free crisis and mental health services |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
Grassroots Crisis Intervention Center product offering
Product offeringCore offering
Grassroots Crisis Intervention Center provides free, 24/7 crisis intervention, mental health, substance use disorder, and homeless services to residents of Howard County and Central Maryland. Its core offering spans a 24-hour crisis hotline, 988 chat/text, walk-in counseling, Mobile Crisis Team field response, substance use screening and withdrawal management, outpatient mental health therapy and medication management, and an 89-bed emergency shelter, all delivered at no cost without insurance or referrals.
Product overview
Grassroots Crisis Intervention Center operates as a multi-service nonprofit organization providing a comprehensive suite of free, 24-hour crisis intervention, mental health, substance use disorder, and homeless services. The organization functions as a coordinated service network rather than a single product, with the 24-Hour Crisis Line and 988 Crisis Chat & Text serving as entry points, complemented by Walk-In Crisis Assistance and Mobile Crisis Team for in-person response. Core clinical services include Substance Use Disorder Services and the Outpatient Mental Health Clinic (OMHC). Housing services encompass Emergency Shelter (89 beds), the Day Resource Center at Leola Dorsey, and seasonal programs including Cold Weather Shelter and Code Blue Shelter. Additional services include Outreach and Prevention programs, Military Services, and provider referral resources. All services are provided free of charge with no insurance required.
Differentiator
Problem solved
Functional benefit
Products and services
- 24-Hour Crisis Line
- 988 Crisis Chat & Text
- Walk-In Crisis Assistance
- Substance Use Disorder Services
- Mobile Crisis Team
- Emergency Shelter
- Day Resource Center at Leola Dorsey
- Outpatient Mental Health Clinic (OMHC)
- Military Services
Quantifiable outcome
- 98% of clients feel progress has been made toward resolving their crisis
- +3 more outcomes
Companies that use Grassroots Crisis Intervention Center
Customer profileNamed customers5 records
Segments1 record
Ideal customer profiles3 records
Grassroots Crisis Intervention Center technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Grassroots Crisis Intervention Center partnerships and signals
Strategic signalScale indicators10 records
Recent moves9 records
Expansion highlights7 records
Grassroots Crisis Intervention Center competitors and assessment
Company assessmentBroad incumbents
- Sheppard Pratt: Largest private nonprofit behavioral-health system in Maryland, operating inpatient, outpatient, and crisis services. Comparable to Grassroots as a Maryland behavioral-health provider with outpatient mental health and crisis offerings; differs in being a broad multi-site health system rather than a community-led crisis-and-shelter nonprofit.
- 988 Suicide & Crisis Lifeline: Federally coordinated suicide and crisis hotline network of which Grassroots is a Maryland answer point and national back-up. Comparable as the overarching crisis-triage infrastructure; Grassroots is a downstream operating node within this incumbent network.
- NAMI (National Alliance on Mental Illness): Nationwide grassroots mental-health advocacy and support organization with state and local affiliates. Comparable to Grassroots as a free mental-health support provider with strong volunteer base; differs in being primarily advocacy, education, and peer support rather than 24/7 crisis triage and shelter operations.
Direct peers
- Community Crisis Services, Inc. Maryland-based nonprofit operating a 24-hour crisis hotline, walk-in services, and homeless services in the DC suburbs. Closely comparable to Grassroots as a regional crisis-intervention nonprofit with hotline, walk-in, and shelter operations; differs in serving the Montgomery/PG County footprint rather than Howard County.
- Crisis Text Line: National nonprofit providing 24/7 text-based crisis intervention. Comparable to Grassroots because both operate as free, accredited crisis-intervention entry points integrated with the 988 Lifeline network; differs in being text-first and national in scope versus Grassroots' walk-in + mobile + shelter regional model.
- The Trevor Project: National nonprofit providing 24/7 crisis intervention for LGBTQ+ youth via call, text, and chat. Comparable to Grassroots as a free, accredited crisis-intervention nonprofit; differs in serving a national youth niche rather than a county-level general crisis population.
- Baltimore Crisis Response, Inc. Maryland nonprofit providing 24/7 mobile crisis response and residential crisis services in Baltimore. Comparable to Grassroots as a Maryland crisis-response nonprofit with mobile crisis team operations; differs in being Baltimore-focused and more clinically/residential rather than Howard County general crisis + emergency shelter.
- Samaritans USA: Nonprofit operating crisis hotlines and emotional-support lines. Comparable to Grassroots as a free, accredited crisis hotline operator; differs in being phone-first and volunteer-staffed nationally rather than offering walk-in crisis, mobile crisis, and shelter services.
Emerging players
- The Jed Foundation: Nonprofit focused on youth and young-adult mental health and suicide prevention programming. Comparable to Grassroots in the suicide-prevention mission and free-service model; differs in targeting campus-based prevention rather than community crisis triage and emergency shelter.
Regional players
- Catholic Charities Baltimore: Regional nonprofit providing emergency shelter, food, and case management across Central Maryland. Comparable to Grassroots as a regional nonprofit operating emergency shelter, food pantry, and case management in overlapping Maryland geographies; differs in faith-affiliated multi-service scope versus Grassroots' crisis-intervention specialization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Grassroots Crisis Intervention Center social profiles
Digital presenceGrassroots Crisis Intervention Center compliance and trust
Trust signalCompliance3 records
Grassroots Crisis Intervention Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
Grassroots Crisis Intervention Center leadership team
Management profileNumber of profiles
Profiles7 records
Grassroots Crisis Intervention Center funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Grassroots Crisis Intervention Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Grassroots Crisis Intervention Center
What does Grassroots Crisis Intervention Center do?
Grassroots Crisis Intervention Center provides free, 24/7 crisis intervention, mental health, substance use disorder, and homeless services to residents of Howard County and Central Maryland. Its core offering spans a 24-hour crisis hotline, 988 chat/text, walk-in counseling, Mobile Crisis Team field response, substance use screening and withdrawal management, outpatient mental health therapy and medication management, and an 89-bed emergency shelter, all delivered at no cost without insurance or referrals.
Is Grassroots Crisis Intervention Center a public or private company?
Grassroots Crisis Intervention Center is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Grassroots Crisis Intervention Center founded?
Grassroots Crisis Intervention Center was founded in 1969. It employs 51 to 100 people.
Where is Grassroots Crisis Intervention Center based?
Grassroots Crisis Intervention Center is headquartered in Columbia, United States, in the North America region.
How does Grassroots Crisis Intervention Center make money?
Four revenue lines are on record. Donations and Contributions are the primary driver. The others are government Funding, united Way and Charity Campaigns and foundation Grants.
Who are Grassroots Crisis Intervention Center's main competitors?
Broad incumbents on record are Sheppard Pratt, 988 Suicide & Crisis Lifeline and NAMI (National Alliance on Mental Illness). Direct peers are Community Crisis Services, Inc., Crisis Text Line, The Trevor Project, Baltimore Crisis Response, Inc. and Samaritans USA. The Jed Foundation is listed as an emerging player. Catholic Charities Baltimore is listed as a regional player.
Does Grassroots Crisis Intervention Center have an API?
No public API is recorded for Grassroots Crisis Intervention Center.
What industry is Grassroots Crisis Intervention Center in?
Grassroots Crisis Intervention Center's product category is Crisis Intervention and Behavioral Health Services. Its primary akta.pro industry code is HLAEAHAK, Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination), with a secondary code of BPAGACAD, Mental Health & Crisis Support Services. Its NAICS code is 6241 and its SIC code is 8300.