Pragma Health
Pragma Health is a Baltimore-based SaaS company that sells an AI-powered clinical inbox platform to healthcare clinics, using specialty-trained AI to auto-draft patient portal message responses, reduce inbox burden on physicians and nurses, and integrate with clinic EHRs.
- Company typePrivate
- Founded2022
- HeadquartersNashville, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Pragma Health does
Pragma Health Corp. is a Baltimore, Maryland-based healthcare SaaS company founded in 2022 that builds an AI-powered clinical inbox platform for physicians, nurses, and healthcare clinics. The product targets the operational burden of patient portal messages, which the company quantifies at approximately 107 messages per staff member per month and roughly 166.7 hours per month for a mid-size clinic. Its offering is structured as a four-product suite: a free Observe & Report (O&R) Pilot that audits a clinic's inbox and produces an analytics report; the Efficiency Suite, a modern inbox UI with smart filtering, chart scanning, automatic routing, and collaborative commenting; Intelli-reply, an AI module that auto-drafts responses to more than 25% of patient messages using specialty-trained algorithms with contextual awareness of labs, medications, and diagnoses; and Advanced Reporting, which delivers weekly digests, sentiment analysis, time-per-message tracking, and ROI metrics. The platform is pure cloud-based, integrates with clinic EHRs, and is HIPAA, SOC 2 Type 2, and ISO 27001 certified.
Underlying the product is a combination of generative AI for message drafting and next-sentence suggestion, NLP for urgency and sentiment classification, and knowledge retrieval from patient charts to surface in-window context. The company reports customer outcomes including 35% reduction in portal messages, 65% staff time saved, and 50% decrease in service recovery, though these figures are vendor-stated rather than independently validated.
Pragma Health operates a freemium go-to-market motion: clinics enter via the no-cost 4-week O&R Pilot, supplemented by a free 30-minute inbox consultation, and convert to a premium monthly subscription whose price scales with clinic size and message volume. The team is small (1–10 employees), led by President & CEO Tom Scherr, VP of Product Austin Hardcastle, and Data Science Engineer Mohh Gupta, with an advisor bench spanning academic medicine (Vanderbilt, Ohio State), data science (Mosaic Data Science), and adjacent healthcare companies. Known capital is limited to a $255,910 National Science Foundation grant (2021) and an investment from Boat School Ventures; no institutional venture round, ARR, or paid customer count is publicly disclosed. Named customers are The Ohio State University Wexner Medical Center and Vanderbilt University Medical Center, both in pilot or testimonial stage.
Pragma Health firmographics
Firmographics- Name
- Pragma Health
- Legal name
- Pragma Health Corp.
- Website
- https://pragmahealth.io
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Pragma Health is a Baltimore-based SaaS company that sells an AI-powered clinical inbox platform to healthcare clinics, using specialty-trained AI to auto-draft patient portal message responses, reduce inbox burden on physicians and nurses, and integrate with clinic EHRs.
- Ownership category
- akta.pro rank
Pragma Health industry classification
Industry- Product category
- Clinical Inbox Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
- akta.pro secondary industry
- Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)
Keywords
Where Pragma Health is headquartered
LocationHeadquarters
- HQ city
- Nashville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Pragma Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Premium Subscription Plans: After the free pilot, clinics can upgrade to premium plans with full access to AI Auto-Reply, Efficiency Suite, Intelli-reply, and Advanced Reporting features. Pricing based on clinic size and message volume.
- Observe & Report Pilot (Free): Free 4-week pilot program that observes clinic inbox and provides analytics report. No-cost entry point designed to demonstrate value before premium conversion.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | One-time | Observe & Report Pilot - Free entry point |
| Subscription | Monthly | Premium Plans - Full product suite |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Pragma Health product offering
Product offeringCore offering
Pragma Health sells a SaaS clinical inbox platform that helps physicians, nurses, and clinic staff manage patient portal messages. The platform combines a modern inbox UI (Efficiency Suite), an AI-powered auto-reply tool (Intelli-reply), and advanced analytics (Advanced Reporting), and is offered to healthcare clinics and medical practices starting with a free 4-week Observe & Report Pilot. The product is delivered as a pure cloud-based solution that integrates with clinic EHR systems without requiring on-site IT support.
Product overview
Pragma Health offers a unified clinical inbox platform consisting of four integrated products: the Observe & Report Pilot (a free analytics pilot), the Efficiency Suite (modern inbox UI), Intelli-reply (AI-powered response automation), and Advanced Reporting (custom analytics). The O&R Pilot serves as the entry point for clinics to evaluate the platform, while the Efficiency Suite provides the core UI for managing messages. Intelli-reply layers AI automation to handle routine responses, and Advanced Reporting delivers operational insights across the entire messaging workflow.
Differentiator
Problem solved
Functional benefit
Brands
- O&R Pilot: Observe & Report Pilot — a free, 4-week clinic inbox evaluation program that observes a clinic's messaging and delivers a deep analytics report on inbound and outbound messages.
- Efficiency Suite
- Intelli-reply
- Advanced Reporting
Products and services
- Observe & Report Pilot (O&R Pilot) A free, no-commitment 4-week pilot program for healthcare clinics that observes the clinic's inbox and delivers a deep personalized analytics report on both inbound and outbound messages, including aggregated insights and recommended next steps. The company pays any associated IT implementation costs.
- Efficiency Suite A modern clinical inbox user interface designed to help healthcare clinics visualize, organize, and prioritize patient portal messages. Includes smart chart scanning, intelligent filtering and sorting, automatic message routing, collaborative commenting, and is fully customizable to the clinic's workflow.
- Intelli-reply An AI-powered response automation tool that uses clinically trained generative AI to draft replies to over 25% of patient messages automatically, providing in-window patient context, next-sentence suggestions, urgency and sentiment analysis, and one-click next actions such as prescription refills and appointment scheduling.
- Advanced Reporting Custom administrator reports and analytics for the clinical inbox, including weekly digest summaries, content analysis, sentiment analysis, time-per-message tracking, population trends, load balancing visualization, custom metrics, and ROI calculations for clinics.
Quantifiable outcome
- 35% message reduction
- +4 more outcomes
Companies that use Pragma Health
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Pragma Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature9 records
Pragma Health partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor.
- Vanderbilt University Medical CenterminorAcademic medical center partnership through advisor Michelle Roach (Physician & Professor at Vanderbilt Medicine). Represents clinical expertise input into product development.
- MammogenminorHealthcare company founded by advisor Liz Cormier-May. Represents strategic advisory relationship in the healthcare/medtech space.
- PelexminorHealthcare company founded by advisor Dr. Erin Wolff (also a physician). Represents strategic advisory relationship.
Scale indicators6 records
Expansion highlights4 records
Pragma Health competitors and assessment
Company assessmentMarket position
Key risks7 records
Key highlights7 records
Customer concentration
Pragma Health social profiles
Digital presencePragma Health compliance and trust
Trust signalCompliance3 records
Pragma Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pragma Health leadership team
Management profileNumber of profiles
Profiles3 records
Pragma Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pragma Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pragma Health
What does Pragma Health do?
Pragma Health sells a SaaS clinical inbox platform that helps physicians, nurses, and clinic staff manage patient portal messages. The platform combines a modern inbox UI (Efficiency Suite), an AI-powered auto-reply tool (Intelli-reply), and advanced analytics (Advanced Reporting), and is offered to healthcare clinics and medical practices starting with a free 4-week Observe & Report Pilot. The product is delivered as a pure cloud-based solution that integrates with clinic EHR systems without requiring on-site IT support.
Is Pragma Health a public or private company?
Pragma Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Pragma Health founded?
Pragma Health was founded in 2022. It employs 1 to 10 people.
Where is Pragma Health based?
Pragma Health is headquartered in Nashville, United States, in the North America region.
How does Pragma Health make money?
Two revenue lines are on record. Premium Subscription Plans are the primary driver. The others are observe & Report Pilot (Free).
Does Pragma Health have an API?
No public API is recorded for Pragma Health.
What industry is Pragma Health in?
Pragma Health's product category is Clinical Inbox Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up), with a secondary code of HLACAEAO, Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach). Its NAICS code is 513210 and its SIC code is 7372.