Senior Services Associates

What Senior Services Associates does

Senior Services Associates, Inc. is a 501(c)(3) non-profit organization founded in 1973 and headquartered at 101 S. Grove Avenue, Elgin, Illinois, that functions as the designated Illinois Area Agency on Aging for Kane, Kendall, and McHenry Counties. The agency delivers a coordinated portfolio of social-service programs to seniors aged 60+, adults with disabilities aged 18+, and their caregivers through five physical office locations (Elgin, Aurora, Yorkville, Crystal Lake, and McHenry), home visits by certified Case Managers, telephone-based intake, online Zoom events, and on-site visits to more than fifteen senior housing facilities and community centers. Core programs include Information & Assistance (AIRS Platinum-certified), Assessment and Care Coordination under the Illinois Department on Aging Community Care Program, Adult Protective Services, Caregiver Assistance (with TCARE integration), Emergency Services & Home Repair including the Illinois Home Weatherization Assistance Program, Friendly Visiting & Phone Calls, Medicare/SHIP Counseling, Long-Term Care Ombudsman, Recreation/Education/Health activities, Transportation Services, and the AmeriCorps Seniors (RSVP) volunteer program. The agency reported serving 35,692 seniors across the three-county service area in the most recent disclosed year and coordinates a network of over 1,100 AmeriCorps volunteer members.

The agency's underlying technology is process- and certification-driven rather than proprietary software. Service delivery is anchored by AIRS-certified Information & Assistance specialists, certified Case Managers, the TCARE (Tailored Caregiver Assessment and Referral) caregiver self-assessment platform (delivered via caregiver.tcare.ai with county-specific screener links), an Emergency Home Response System (EHRS) providing 24/7 two-way voice communication between a base unit and a wearable activation device, SHIP-certified Medicare counselors, and Gravity Forms-based web intake applications. There is no public-facing API, SDK, or developer platform; the technology stack exists to operationalize a regulatorily mandated social-service workflow rather than to be sold as a product.

The revenue model is donation-and-grant based. Most client-facing services are provided at no charge, with voluntary donations solicited for Home Delivered Meals (~$3.50 suggested donation vs. ~$8.00 actual cost), community dining (~$5 suggested donation), small activity fees ($1-2 bingo cards, $2 exercise classes, $7 suggested haircut donation), and usage-based transportation fares ($3-5 Ride in Kane, $3-5 Kendall Area Transit). Operating revenue is dominated by federal, state, county, and municipal grants and contracts (Illinois Department on Aging, AmeriCorps, U.S. Department of Energy, U.S. Department of Health and Human Services, township partnerships), supplemented by individual donations, planned-giving endowments (Legacy Tree recognition levels from $1,000 to $25,000+), and minor cause-related marketing revenue (GoodSearch/GoodShop affiliate fees). Customer concentration on the demand side is a long-tail of individual seniors; on the funding side it is a small set of government and pass-through sources.

Name

Senior Services Associates

Legal name

Senior Services Associates, Inc.

Website

https://seniorservicesassoc.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

51–100 employees

Short description

Senior Services Associates is a 501(c)(3) Illinois Area Agency on Aging serving seniors aged 60+ and adults with disabilities in Kane, Kendall, and McHenry Counties through five offices, delivering case management, adult protective services, caregiver support, transportation, and AmeriCorps volunteer programs funded primarily by government grants and donations.

Ownership category

akta.pro rank

Product category

Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK)

Keywords

• Senior social services
• Aging in place
• Adult protective services
• Caregiver support
• Community care program

Headquarters

HQ city

Elgin

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Tax-deductible Charitable Donations: Senior Services Associates, Inc. is a 501(c)(3) non-profit organization. Revenue is generated through tax-deductible donations from individuals, planned giving/bequests, endowment fund contributions, and memorial donations. Legacy Tree recognition levels: bronze leaf ($1,000-$2,499), silver leaf ($2,500-$4,999), gold leaf ($5,000+), and Foundation Stone ($25,000+).
2. Government & Foundation Grants: Funded by AmeriCorps, Illinois Department on Aging, Area Agency on Aging (AgeGuide), U.S. Department of Energy (DOE), U.S. Department of Health and Human Services (HHS), state supplemental Energy Assistance Fund, and other federal/state/county/township/city sources. The Community Care Program (CCP) is provided by the Illinois Department on Aging.
3. Voluntary Donations for Home Delivered Meals: Suggested donation of approximately $3.50 per meal requested for Home Delivered Meals (average actual cost ~$8.00 per meal). No one is turned away due to inability to contribute. No fees for most services including Information & Assistance, Case Manager assessments, and many in-home services.
4. Activity & Program Fees: Small fees charged for certain activities and events such as bingo cards, chair volleyball, line dancing, fit & move aerobics, and similar recreational programs. Community dining has a suggested $5 donation for those 60+. Haircuts at Elgin office: $7 suggested donation.
5. Cause-Related Marketing / GoodSearch & GoodShop: Affiliated with GoodSearch.com (Yahoo-powered search engine donating ~half its advertising revenue, about a penny per search) and GoodShop.com (online shopping mall donating up to 37% of each purchase from participating retailers including Amazon, Target, Gap, Best Buy, eBay, Macy's, Barnes & Noble) to designated charity.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels9 records

Core offering

Senior Services Associates is a 501(c)(3) non-profit Illinois Area Agency on Aging that delivers coordinated social-service programs to seniors aged 60+ and adults with disabilities across Kane, Kendall, and McHenry Counties. Core offerings include Information & Assistance, in-home Assessment and Care Coordination (Community Care Program), Caregiver Assistance, Adult Protective Services investigations, Emergency Services & Home Repair, Friendly Visiting, Medicare/SHIP Counseling, Long-Term Care Ombudsman services, Transportation, and Recreation/Education/Health programs.

Product overview

Senior Services Associates, Inc. is a 501(c)(3) non-profit Illinois Area Agency on Aging that delivers a portfolio of coordinated social-service programs rather than a unified software product. Its core offerings include Information & Assistance, Assessment and Care Coordination (Community Care Program), Caregiver Assistance (including TCARE for Caregivers), Adult Protective Services, Emergency Services & Home Repair, Friendly Visiting & Phone Calls, Medicare/SHIP Counseling, the Nursing Home (Long Term Care) Ombudsman, Recreation/Education/Health activities, Transportation Services, and Volunteer Opportunities / AmeriCorps Seniors (RSVP). The programs are delivered through five physical office locations (Elgin-Kane, Aurora-Kane, Yorkville-Kendall, Crystal Lake-McHenry, and McHenry-McHenry) and are interconnected via shared case management, Information & Assistance specialists, and a Confidentiality Agreement governing Client Health Information across all programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Information & Assistance Information and Assistance (I&A) Specialists at each office confidentially answer questions and provide referral to local, state, and federal services and benefits for older adults aged 60+, individuals with disabilities, and caregivers. AIRS Platinum certified.
• Assessment and Care Coordination Comprehensive in-home needs assessments and case management by certified Case Managers, providing the Illinois Department on Aging's Community Care Program (CCP) including Homemaker Services, Adult Day Services, Emergency Home Response Service, Home Delivered Meals, Friendly Visiting, Transportation, and assistance with prescription and property tax benefit applications.
• Caregiver Assistance Information, Assistance and Referral Services, Community Care Program support, Emergency Support, Grandparents Raising Grandchildren resources, Respite Funding, and TCARE for Caregivers to help family caregivers manage stress, access benefits, and obtain respite services.
• Adult Protective Services Certified case manager investigators investigate allegations of physical and emotional abuse, financial exploitation, confinement, sexual abuse, passive neglect, willful deprivation, and self-neglect of adults aged 18+ with disabilities and persons aged 60+ under the Illinois Adult Protective Services Act (Chapter 320 ILCS 20/1 et seq.), in coordination with local authorities.
• Emergency Services & Home Repair Emergency Assistance, Emergency Home Response Service (EHRS), the Illinois Home Weatherization Assistance Program (IHWAP), and the Housing Rehabilitation Program (HOME) with interest-free deferred loans for low-income, frail, or isolated seniors facing crises or unable to afford home repairs.
• Friendly Visiting & Phone Calls Connects eligible seniors over 60 in Kane, Kendall, and McHenry Counties with carefully screened volunteers (18+) for weekly or bi-weekly companionship visits and phone calls, providing social contact, wellbeing checks, and caregiver respite; funded by AgeGuide and individual donations.
• Medicare / SHIP Counseling SHIP-certified Information & Assistance Specialists answer Medicare questions and assist with enrollment in Medicare Parts A, B, C, D, Medicare Supplemental (Medigap) plans, and Medicaid options across all five office locations.
• Nursing Home (Long Term Care) Ombudsman Professional LTC Ombudsmen and trained Volunteer Ombudsmen advocate for residents of long-term care facilities by informing residents of their rights, resolving complaints, providing information, and mediating solutions with facility staff.
• Recreation, Education & Health Recreation (bingo, card games, crafts, bus trips), education (Healthy Heart Aging, Medicare Part D, Defensive Driving, Fraud/Scam Awareness), and health activities (exercise programs, flu shots, blood pressure/hearing/sight/mental health screenings) at all five office locations.
• Transportation Services Volunteer Transportation Program (no-fee rides for seniors 60+ to medical appointments, banks, grocery stores), Ride in Kane curb-to-curb service information, RTA Seniors Ride Free/Discounted program for CTA/Metra/PACE, and Kendall Area Transit (KAT) across the tri-county service area.
• Volunteer Opportunities / AmeriCorps Seniors (RSVP) Coordinates AmeriCorps Seniors (RSVP) for volunteers aged 55+, the Long-Term Care Volunteer Ombudsman Program, Friendly Visiting & Phone Calls, the Transportation Program, and TRIAD, with mileage reimbursement, excess liability insurance, and annual recognition; current roster of 1,100+ volunteers.
• TCARE for Caregivers Caregiver self-assessment and personalized care-planning program delivered in partnership with AgeGuide, using the TCARE screener to identify caregiver stress and create customized plans to reduce caregiver burnout; county-specific screener links for Kane, Kendall, and McHenry County residents.

Quantifiable outcome

• Served 35,692 seniors in Kane, Kendall and McHenry Counties in the prior year
• +4 more outcomes

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

19 partnerships are on record, tiered flagship - core to program delivery and brand, flagship - regulatory authority and primary funder, core community partner, operational volunteer placement site, specialized implementation partner for one program, core distribution partner for transportation, regional transportation partner, distribution partner for senior ride benefits, operational service partner for community dining, minor / supplemental donation channel, community awareness / outreach partner, core to adult protective services investigations, major federal benefit program partner, minor referral partner for phone service, trusted referral partner for legal services, outreach partner for medicare fraud prevention, referral / online resource partner and core technology partner for caregiver program.

• AmeriCorps (Corporation for National and Community Service)flagship - core to program delivery and brandStrategic or Co-development PartnerSenior Services Associates sponsors the local AmeriCorps Seniors (RSVP) program covering Kane, Kendall, and McHenry Counties. The program is funded in part by AmeriCorps and the Illinois Department on Aging. The agency places AmeriCorps Seniors volunteers aged 55+ with local nonprofit partners and provides excess liability insurance. The current roster has over 1,100 AmeriCorps volunteers. Senior Services also operates the AmeriCorps Seniors RSVP program as a sponsor covering six focus areas: disaster services, economic opportunity, education, environmental stewardship, healthy futures, and veterans and military families.
• Illinois Department on Aging (Adult Protective Services Unit)flagship - regulatory authority and primary funderStrategic or Co-development PartnerAs the Adult Protective Services Provider Agency of the Northeastern Illinois Area Agency on Aging and the State of Illinois Adult Protective Services Unit, Senior Services Associates investigates abuse, neglect, and financial exploitation of persons with disabilities aged 18-59 and persons aged 60 and above. Operates under the Adult Protective Services Act (Chapter 320 ILCS 20/1 et seq.) signed into effect July 1, 2013 by Governor Pat Quinn (House Bill 948). The Long-Term Care Volunteer Ombudsman Program is also an Illinois Department on Aging program.
• Elgin Township, Kane County Sheriff's Department, Elgin & South Elgin Police Departments (TRIAD)core community partnerStrategic or Co-development PartnerTRIAD is a partnership linking seniors, law enforcement, and the community through involvement and volunteerism. Programs include informational seminars about Frauds & Scams, Financial or Physical Abuse, Senior Patrols and more. Contact person: Peggy Gomez (847) 741-0404, [email protected].
• Catholic Charities (Meals on Wheels)operational volunteer placement siteImplementation/ SI/ Consulting PartnerAmeriCorps Seniors volunteers from Senior Services Associates' RSVP program are placed with Catholic Charities to deliver Meals on Wheels to local seniors, as illustrated by the example of volunteer Stan Cebrzynski.
• Community Contacts, Inc.specialized implementation partner for one programImplementation/ SI/ Consulting PartnerCommunity Contacts, Inc. is a not-for-profit social service agency that assists with the Housing Rehabilitation Program (HOME) by inspecting properties, writing work orders, bidding jobs, supervising contractors, inspecting job sites, and handling paperwork. Contact: (847) 697-8800.
• Pace Suburban Bus / Ride in Kane / Kane County / sponsoring municipalitiescore distribution partner for transportationChannel Partner/ Reseller/ DistributorRide in Kane is a curb-to-curb transportation service partnership between Kane County, Pace Suburban Bus, and several sponsoring municipalities throughout Kane County. Takes registered riders anywhere within a 10-mile radius in Kane County. Available 24/7/365 including weekends and holidays. $5.00 each way. Riders must be 65+ or disabled and live in a sponsoring community.
• Kendall Area Transitregional transportation partnerChannel Partner/ Reseller/ DistributorKendall Area Transit offers dial-a-ride transportation Monday through Friday 6:00am to 7:00pm. Fares $3.00 curb-to-curb or $5.00 door-to-door; $2.00 additional for out-of-county; $1.00 senior discount. Medivan services to Edwards Hospital, St. Joseph Hospital, Morris Hospital at $6.00 one way for seniors. Contact: 1-877-446-4828.
• Metra / CTA / PACE (Regional Transportation Authority - RTA)distribution partner for senior ride benefitsChannel Partner/ Reseller/ DistributorPartnership enables all seniors 65+ to ride for free or at a discount on CTA, Metra, and PACE. Requires qualification for the Benefit Access Program. The RTA Senior Ride Free Ventura Card or Senior Reduced Fare Card can be registered at local offices including Senior Services. Program contingent on funding availability.
• Kane Senior Counciloperational service partner for community diningChannel Partner/ Reseller/ DistributorProvides meals for the Community Dining program at the Aurora office every Wednesday from 11:00am to 12:00pm. Suggested donation $5 for those 60+ years of age.
• GoodSearch / GoodShop (Yahoo-powered)minor / supplemental donation channelGTM or Marketing PartnerCause-marketing partnership that allows supporters to raise money for Senior Services Associates through Yahoo-powered searches (GoodSearch donates ~half its ad revenue, about a penny per search) and online shopping (GoodShop donates up to 37% of each purchase from participating retailers such as Amazon, Target, Gap, Best Buy, eBay, Macy's, Barnes & Noble).
• Dementia Friendly Elgin Area (DFEA)community awareness / outreach partnerGTM or Marketing PartnerSenior Services Associates is a partner in the Dementia Friendly Elgin Area initiative, providing resources and contact information through the DFEA non-profit's site (dementiafriendlyelginarea.org).
• Local Law Enforcement (Kane County, Kendall County, McHenry County agencies)core to adult protective services investigationsStrategic or Co-development PartnerCertified case manager investigators work with local authorities (Kane County Sheriff, Aurora/Elgin/South Elgin Police Departments) to investigate abuse, neglect, and financial exploitation of eligible adults. TRIAD partnership specifically links the agency with Elgin & South Elgin Police and the Kane County Sheriff's Department.
• Low Income Home Energy Assistance Program (LIHEAP)major federal benefit program partnerStrategic or Co-development PartnerTrained Information & Assistance staff help qualified seniors access LIHEAP to help pay for home heating and/or cooling costs. Eligibility based on combined gross income of household members for the past 30 days.
• AT&T (Regular Lifeline Illinois Program)minor referral partner for phone serviceChannel Partner/ Reseller/ DistributorReferral partner for the Regular Lifeline Illinois discounted phone service plan, making basic phone service more affordable for qualified customers who have been accepted in another program such as LIHEAP or Medicaid.
• Safelink Wireless (TracFone Wireless, Inc.)minor referral partner for phone serviceChannel Partner/ Reseller/ DistributorReferral partner for the SAFELINK WIRELESS service, a program for income-eligible households provided by TracFone Wireless, Inc. Limited to one person per household.
• Prairie State Legal Servicestrusted referral partner for legal servicesImplementation/ SI/ Consulting PartnerOffers free legal services for low-income persons and those over 60 with serious civil legal problems. Offices throughout northern Illinois. Kane/Kendall County: (630) 232-9415 or (800) 942-4612. McHenry County: (815) 206-5828 or (800) 942-3940.
• Senior Medicare Patrol (SMP) - Illinoisoutreach partner for medicare fraud preventionStrategic or Co-development PartnerProgram that empowers consumers to prevent, detect, and report Medicare and Medicaid fraud, waste, and abuse. The Illinois SMP Program is located at AgeOptions and works with Senior Services Associates, Catholic Charities, the Coalition of Limited English Speaking Elderly, and the Illinois Network of Centers for Independent Living.
• Benefits Check-Up (National Council on Aging)referral / online resource partnerTechnology or IntegrationReferral partner for a free, confidential online benefits screening tool that helps seniors find programs to pay for prescription drugs, healthcare, utilities, and other costs.
• TCARE (Tailored Caregiver Assessment and Referral)core technology partner for caregiver programTechnology or IntegrationOnline caregiver self-assessment platform provided by TCARE (caregiver.tcare.ai). Customized county-specific screener links for Kane, Kendall, and McHenry Counties feed results to TCARE Specialists for follow-up. Co-branded with AgeGuide and Senior Services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Ride in Kane: Curb-to-curb transportation partnership in Kane County that Senior Services Associates helps distribute to seniors. Operates in the same geography with overlapping senior transportation services.
• Prairie State Legal Services: Provides free civil legal services to low-income seniors in the same northern Illinois service area and is a referral partner of Senior Services Associates. Comparable mission focus on seniors but a different functional specialty (legal aid).

Direct peers

• AgeOptions: Area Agency on Aging for suburban Cook County, Illinois. Delivers an analogous portfolio of I&A, case management, caregiver support, and advocacy programs through contracted provider agencies, serving as a direct functional peer in the Illinois aging network.
• AgeGuide: Northeastern Illinois Area Agency on Aging that directly funds and co-brands several Senior Services Associates programs (e.g., Friendly Visiting, TCARE). Operates the same oversight model across an overlapping region, making it the closest structural peer and primary upstream partner.
• PLOWS Council on Aging: Area Agency on Aging serving suburban Cook and surrounding communities in Illinois, providing case management, caregiver support, and information & assistance to seniors — a directly comparable mission, funding model, and service portfolio.

Broad incumbents

• Meals on Wheels America (national network): National umbrella organization for the senior home-delivered meals network of which Senior Services Associates is effectively a local affiliate through its partnership with Catholic Charities. Comparable on the home-delivered meals program line.
• Catholic Charities, Diocese of Rockford: Implements Meals on Wheels delivery for Senior Services Associates' AmeriCorps volunteers and runs a much broader social-services portfolio including senior programs. Comparable in mission and overlapping in delivery (Meals on Wheels) but much larger and more diversified.

Others

• Dementia Friendly Elgin Area: Local dementia-awareness non-profit of which Senior Services Associates is a listed partner organization. Operates an adjacent awareness/outreach mission and shares community distribution channels.

Emerging players

• Community Contacts, Inc. Northeastern Illinois non-profit that administers the Housing Rehabilitation (HOME) program on behalf of Senior Services Associates. Operates in an adjacent social-services niche (housing rehab) and is a direct operational partner.
• Elder Caregiver Alliance / TCARE: Provides the caregiver self-assessment platform (TCARE) that Senior Services Associates has integrated. Comparable on the caregiver support product line and a direct technology partner.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ssassociatesil
• Facebookfacebook.com/seniorservicesassoc
• LinkedInlinkedin.com/company/senior-services-associates

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Senior Services Associates