New Hope Ministries

What New Hope Ministries does

New Hope Ministries is a 501(c)(3) Christian social service agency headquartered in Dillsburg, Pennsylvania, founded in 1983 by Marian Musser with Linda DeCroes as founding caseworker. The organization delivers food security, housing assistance, workforce development, transportation support, youth programming, and emergency services at no cost to low-income individuals, families, and youth across Adams, Cumberland, and York Counties in south central Pennsylvania. Service delivery occurs through nine physical community centers supplemented by Northern Tier and Southern Tier Mobile Food Pantry operations, with site managers dedicated to each location and programmatic department heads overseeing food, stability, and youth programs.

The organization operates with 11-50 paid staff and a volunteer base of more than 2,000 individuals, supported by a Board of Directors led by President John W. Gehrlein and including credentialed members holding CFP, Esq., MAcc, and other professional designations. There is no proprietary technology product; the technology stack consists of a WordPress website (nhm-pa.org), a Volgistics volunteer portal, and a Kindful donation processing platform. Programs include GED preparation, nurse aide training, CDL Class A and forklift certification, welding classes, a scholarship fund, and seasonal initiatives such as Christmas Blessing Express and Feed-A-Friend.

Revenue is generated entirely through donations and grants with no service fees charged to recipients. Funding streams comprise individual donations, church and faith community support, corporate giving (including NAP tax credit and EITC programs), foundation grants from entities such as the Metzler Family Foundation and J. William Warehime Foundation, and designated contributions through three United Way partnerships (Adams County, York County, and the Capital Region). The organization reports that 93% of all donations flow directly to guest services, holds a four-star Charity Navigator rating, and is accredited under PANO Standards for Excellence. Geographic expansion is executed through service center proliferation and mobile distribution rather than adjacent market entry.

Name

New Hope Ministries

Legal name

New Hope Ministries, Inc.

Website

https://nhm-pa.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

New Hope Ministries is a 501(c)(3) Christian social service agency operating nine community centers across south central Pennsylvania to deliver food, housing, workforce, transportation, and youth programs at no cost to low-income residents.

Ownership category

akta.pro rank

Product category

Human Services / Nonprofit Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (624210), Community Housing Services (62422), Emergency and Other Relief Services (624230), Religious Organizations (8131)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Faith-Based Humanitarian Aid & Relief Ministries (BPAGAJAF), Faith-Based Missions & Evangelism Organizations (Domestic & International) (BPAGAJAE), Mental Health & Crisis Support Services (BPAGACAD), Disaster Recovery & Emergency Housing Assistance Programs (FSALAKAK)

Keywords

• Community social services
• Food assistance programs
• Workforce development training
• Housing assistance services
• Youth program services

Headquarters

HQ city

Dillsburg

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Individual Donations: Donations from individuals, families, and community members including one-time gifts, monthly recurring donations, and special campaign contributions.
2. Church and Faith Community Support: Support from local churches and faith communities inspired by religious commitment to address community needs.
3. Business and Corporate Giving: Corporate donations through programs including NAP (Neighborhood Assistance Program), EITC, vehicle donations, real estate gifts, and third-party fundraising events.
4. Foundation Grants: Grant funding from foundations including the Metzler Family Foundation and J. William Warehime Foundation for matching campaigns and program support.
5. United Way Partnerships: Designated contributions through United Way of Adams County, United Way of York County, and United Way of the Capital Region.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

New Hope Ministries is a Christian social service agency that provides free, in-person assistance to low-income individuals, families, youth, and adults through nine community centers and two mobile food pantries across Adams, Cumberland, and York Counties in south central Pennsylvania. Its portfolio includes a food and basic-needs program, mobile food pantry, housing and homelessness assistance, transportation assistance, youth programs, stability and workforce development (GED, Nurse Aide, CDL, Forklift, Welding certification), seasonal programs (Feed-A-Friend, Christmas Blessing Express, warming/cooling stations), and scholarship and ESG-funded emergency assistance. All services are offered at no charge and funded by donations, grants, and tax-credit partnerships.

Product overview

New Hope Ministries operates as a Christian social service agency offering a comprehensive portfolio of community assistance programs. The organization provides food security through food pantries and mobile food distribution, workforce development through educational and job training programs, housing assistance for homelessness prevention, transportation support, and youth programming. Their services are delivered through nine physical center locations across Adams, Cumberland, and York Counties in Pennsylvania, with additional mobile food pantry operations in Northern and Southern Tiers. The organization also manages seasonal programs like the Christmas Blessing Express and community fundraising initiatives such as Feed-A-Friend. Funded through donations, grants, and tax credit programs including NAP and EITC, the organization maintains a volunteer force of over 2,000 and reports that 93% of donations go directly to guest services.

Differentiator

Problem solved

Functional benefit

Brands

• Feed-A-Friend: A community-outreach initiative to collect food and raise funds for people served through the food program at New Hope Ministries.

Products and services

• Food & Basic Needs Program Food pantry services providing canned goods, fresh produce, and staple items to families and individuals in need across multiple center locations and through mobile food distribution in Adams, Cumberland, and York Counties, Pennsylvania.
• Mobile Food Pantry Mobile food distribution service bringing food resources directly to communities, including Northern Tier and Southern Tier regions, reaching underserved areas in Adams, Cumberland, and York Counties.
• Stability & Workforce Development Programs Educational and job training programs including GED classes, Nurse Aide Training, Welding Classes, CDL Class A License Training, and Forklift Certification to help adults in south central Pennsylvania break the cycle of poverty and achieve self-sufficiency.
• Housing Assistance Programs to prevent homelessness and assist individuals and families in obtaining or maintaining stable housing in Adams, Cumberland, and York Counties, including partnerships with landlords and coordination with Continuum of Care (CoC) systems.
• Transportation Assistance Support services helping clients access transportation to reach employment, training programs, and essential services to maintain stability, including a vehicle donation program.
• Youth Programs Summer youth programs and educational activities for children of families served, providing safe, joyful experiences with learning, spiritual development, and fun activities including meals during school breaks.
• Feed-A-Friend Program Community outreach initiative combining food drives with monetary donations, allowing supporters to host food drives and raise funds to support the food program throughout the year, including peer-to-peer 'Create Your Own Feed-A-Friend' personal fundraising pages.
• Christmas Blessing Express Holiday program providing Christmas gifts to families in need, allowing guests to choose presents for all household members during the Christmas season.
• Emergency Solutions Grant (ESG) Program Homelessness-prevention program funded through the Pennsylvania Department of Community and Economic Development, supporting residents in Adams, Cumberland, and York Counties.
• Scholarship Fund Educational scholarships supporting youth and adults in stability programs including traditional college and technical school funding, with both annual and endowed scholarship options; documented outcomes include graduates starting at $35,000-$40,000/year salaries.
• Warming/Cooling Stations Climate support services providing warm or cool spaces during extreme weather conditions for community members in need, available at any New Hope center during open hours.

Quantifiable outcome

• 1,600+ youth and adults transformed annually through educational and workforce development programs
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• United Way of Adams CountycoreGTM or Marketing PartnerPartner agency of United Way, allowing donors to designate contributions to New Hope Ministries through United Way workplace giving programs.
• United Way of York CountycoreGTM or Marketing PartnerPartner agency allowing donors to designate workplace giving contributions to New Hope Ministries.
• United Way of the Capital RegioncoreGTM or Marketing PartnerPartner agency allowing donors to designate workplace giving contributions to New Hope Ministries.
• Central PA Food BankcoreStrategic or Co-development PartnerPrimary food supplier partnership providing food inventory for distribution through New Hope's 9 service centers.
• Pennsylvania Association of Nonprofit Organizations (PANO)minorStrategic or Co-development PartnerMembership organization providing standards, ethics, and accountability framework for New Hope's operations.
• The GIANT CompanyminorGTM or Marketing PartnerNAP program contributor supporting New Hope's Charitable Food Program.
• Cooper Motors LincolnminorGTM or Marketing PartnerNAP program contributor and Feed-A-Friend event sponsor.
• Grocery Outlet (Simpson Ferry Road, Mechanicsburg)minorGTM or Marketing PartnerHost site for Food for Hope community food drive events.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Catholic Charities USA: National federation of faith-based social service agencies delivering food, housing, casework, and emergency relief across the U.S. Operates the same model as New Hope Ministries but at national scale, serving a similar low-income client base with comparable service mix.
• Goodwill Industries International: Nonprofit social enterprise providing workforce development, job training, and credentialing programs (including nursing aide and trade certifications). Directly comparable to New Hope's workforce development portfolio, with substantially greater scale.
• Habitat for Humanity International: Faith-affiliated nonprofit addressing housing instability and poverty through volunteer-driven local affiliate model. Comparable volunteer-dependent operating model, donor base, and Christian-affiliated mission orientation to New Hope Ministries.
• Salvation Army: Faith-based nonprofit providing food pantries, housing assistance, youth programs, and emergency social services. Comparable mission, donor base, and service portfolio, with a stronger national brand and larger fundraising infrastructure.
• Love INC (Love in the Name of Christ): Faith-based network mobilizing local churches to deliver social services including food, housing, and financial assistance to low-income neighbors. Operationally and missionally very similar to New Hope Ministries' church-partner-driven community model.

Emerging players

• Mazzoni Center: Regional community-services nonprofit providing case management, food, and housing assistance in the broader Pennsylvania region. Comparable social services and faith-adjacent community support model at smaller regional scale.

Broad incumbents

• Feeding America: National umbrella network for food banks, including affiliates that supply New Hope Ministries. Comparable mission addressing food insecurity through a network model, with vastly greater scale, brand recognition, and corporate fundraising leverage.

Regional players

• United Way of the Capital Region: Regional United Way affiliate and current core GTM partner of New Hope Ministries. Operates the same donor designation model, serves overlapping south central Pennsylvania counties, and convenes many of the same community partners.
• Central PA Food Bank: Regional food bank serving the same 21-county central Pennsylvania footprint as New Hope Ministries' catchment area. Directly comparable food-distribution operations and a current supplier partner, representing both an upstream feeder and a potential competitor for food donations.
• York County Food Bank: County-specific food bank serving York County, directly overlapping one of New Hope Ministries' three primary service counties. Comparable food distribution programs and donor base within shared geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/NewHopeHelps
• YouTubeyoutube.com/channel/UC...
• Facebookfacebook.com/newhopeministriesinpa
• Instagraminstagram.com/NewHopePA
• LinkedInlinkedin.com/company/new-hope-ministries-south-central-pa

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds2 records

Investors2 records

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M&A

Investments

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Frequently asked questions about New Hope Ministries