Orange County Office of Emergency Management
Orange County Government, Florida, including its Office of Emergency Management, is a public-sector entity serving nearly 1.6 million Orlando-area residents with a $7 billion budget, delivering emergency management, public safety, housing, transportation, and parks services through 311, mobile apps, and county facilities.
- Company typePublic
- Founded1845
- HeadquartersOrlando, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Orange County Office of Emergency Management does
Orange County Office of Emergency Management is a department within Orange County Government, Florida, a political subdivision of the State of Florida established in 1845 and headquartered in Orlando. It operates as part of a Mayor-County Commission government structure with a $7 billion annual budget and more than 8,000 employees serving nearly 1.6 million residents. While the Office of Emergency Management is one department among many, the broader county government delivers the unified portfolio analyzed here, including emergency management, public safety (Fire Rescue responding to 142,000+ calls annually and Sheriff's Office responding to 1.2 million calls), housing, parks, transportation, and community services.
The entity's core technology stack centers on citizen-facing digital services: the OCFL Alert mobile app for emergency notifications and shelter/evacuation information; the OCFL 311 mobile app and call center for non-emergency service requests; OCFL News for government communications; OCFL Atlas for real-time development tracking; and PulsePoint Respond for CPR-trained citizen mobilization. These products are supported by Orange TV (government access broadcasting on Spectrum, Comcast, CenturyLink, and digital over-the-air) and an extensive social media presence. Core emergency management infrastructure includes the Emergency Operations Center and coordination with the Fire Rescue Department, EMS, and Sheriff's Office. Grant-funded innovations include the Duke Energy Foundation awards ($78,000 in 2021; $30,500 in 2024).
Revenue is generated through countywide property taxes (one of the lowest operating tax rates among Florida's 67 counties), a Tourist Development Tax that yielded $384 million in 2025 from record 76.7 million regional visitors, federal disaster recovery funding (more than $219 million post-Hurricane Ian via CARES Act and ARPA), and user fees including building permits (71,000+ permits representing $2.4 billion in 2025 development value). The go-to-market motion is direct-to-resident delivery through 311, mobile apps, in-person facilities, and Orange TV, layered with community-led engagement via the Mayor's Citizens Academy, OC Serves volunteer programs, and Board of County Commissioners public meetings. Major commercial partnerships include Walt Disney World (1,300+ affordable housing units) and Universal Orlando Resort (1,000 multifamily units at Catchlight Crossings).
Orange County Office of Emergency Management firmographics
Firmographics- Name
- Orange County Office of Emergency Management
- Legal name
- Orange County Government, Florida
- Website
- https://orangecountyfl.net
- Company type
- Public
- Founded year
- 1845
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Orange County Government, Florida, including its Office of Emergency Management, is a public-sector entity serving nearly 1.6 million Orlando-area residents with a $7 billion budget, delivering emergency management, public safety, housing, transportation, and parks services through 311, mobile apps, and county facilities.
- Ownership category
- akta.pro rank
Orange County Office of Emergency Management industry classification
Industry- Product category
- Emergency Management & Public Safety Services
- NAICS
- Emergency and Other Relief Services (624230), Fire Protection (92216)
- SIC
- Services-Miscellaneous Business Services (7380)
- akta.pro primary industry
- Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)
- akta.pro secondary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
Keywords
Where Orange County Office of Emergency Management is headquartered
LocationHeadquarters
- HQ city
- Orlando
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Orange County Office of Emergency Management business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain
Revenue model
- Property Taxes: Countywide property taxes fund essential government services including emergency management, public safety, transportation, and community services. Orange County maintains one of the lowest countywide operating tax rates among Florida's 67 counties.
- Tourist Development Tax: Collection of tourist development taxes from visitors - in 2025, Orange County collected $384 million in Tourist Development Tax revenue, supporting infrastructure, cultural amenities, sports facilities, and community investments.
- Federal Disaster Recovery Funding: Federal funding through CARES Act and American Rescue Plan Act for disaster recovery and community support. Orange County received more than $219 million in federal disaster recovery funding following Hurricane Ian.
- User Fees and Permits: Revenue from building permits, development fees, and various user fees. In 2025, Orange County issued more than 71,000 building permits representing approximately $2.4 billion in development value.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | 311 Non-Emergency Help & Info |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Orange County Office of Emergency Management product offering
Product offeringCore offering
Orange County Office of Emergency Management provides emergency management, disaster preparedness, and public safety services to Orange County, Florida residents, including hurricane preparedness, emergency notifications, evacuation coordination, and post-disaster recovery support. As part of Orange County Government, it delivers a suite of citizen-facing mobile applications (OCFL Alert, PulsePoint Respond, OCFL 311, OCFL News, OCFL Atlas) and operates the 311 Service Center for non-emergency municipal requests.
Product overview
Orange County Office of Emergency Management (part of Orange County Government, Florida) provides a unified portfolio of citizen-facing digital services focused on emergency notification, government information, and service requests. The core offering includes mobile applications (OCFL Alert, OCFL 311, OCFL News, OCFL Atlas, PulsePoint Respond) and the 311 Service Center platform. These products work together to provide emergency notifications, non-emergency service requests, government news, development tracking, and first-responder support.
Differentiator
Problem solved
Functional benefit
Products and services
- OCFL Alert
Quantifiable outcome
- Emergency response to 1.2 million Sheriff's calls and 142,000 Fire Rescue calls annually
- +4 more outcomes
Companies that use Orange County Office of Emergency Management
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
Orange County Office of Emergency Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Orange County Office of Emergency Management partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Universal Orlando ResortcorePartnership to address housing affordability through the Catchlight Crossings development, which will provide approximately 1,000 multifamily housing units for working families. First phase opening soon.
- Federal Emergency Management Agency (FEMA)coreFederal disaster recovery funding through CARES Act and American Rescue Plan Act helped stabilize businesses, support residents facing financial hardship, and strengthen long-term recovery efforts. Orange County received more than $219 million in federal disaster recovery funding following Hurricane Ian.
- Walt Disney WorldcorePartnership to address housing affordability in Orange County. Walt Disney World committed to developing more than 1,300 affordable apartment homes on land donated specifically for housing. Major employer and tourism partner supporting the community.
- Second Harvest Food BankminorPartnership to assist residents with SNAP/Food Stamps applications. Representatives available at community centers throughout Orange County on regular schedules.
- Central Florida Expressway AuthorityminorRegional transportation partnership. Orange County Mayor serves as Immediate Past Chair of the Central Florida Expressway Authority.
- LYNX (Regional Transit)minorOrange County invests approximately $100 million annually toward LYNX operations plus an additional $55 million through the Accelerated Transportation Safety Program to improve the transit system.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Orange County Office of Emergency Management competitors and assessment
Company assessmentDirect peers
- Hillsborough County Government: Adjacent Central Florida county (~1.5M residents) operating emergency management, fire rescue, and 311-style citizen services with similar hurricane exposure and tourism-tied property tax base.
- Broward County Government: Large Florida county (~2M residents) with parallel emergency management, fire rescue, parks, and tourism-economy structure (Fort Lauderdale beaches). Comparable municipal service portfolio and hurricane exposure.
- Miami-Dade County Government: Largest Florida county government with comparable scale (~2.7M residents), similar hurricane exposure, and parallel emergency management, Fire Rescue, and county-wide mobile app portfolio. Most directly comparable Florida peer.
- Lee County Government: Southwest Florida county recently devastated by Hurricane Ian (2022). Directly comparable emergency management functions and federal disaster recovery reliance, making it a near-exact operational mirror for OCFL's hurricane response model.
- Seminole County Government: Adjacent Central Florida county with similar scale (~470K residents) and emergency management, fire rescue, and 311-style service functions. Provides intra-regional benchmarking for OCFL operations.
Regional players
- City of Orlando Government: Municipal government centered within Orange County. Operates parallel emergency management, 311 citizen services, and mobile applications for residents in the same metro — primarily a city-level rather than county-level jurisdiction.
Others
- Duke Energy (Florida Emergency Partners): Utility partner providing grant funding to OCFL emergency management (recorded $30.5K in 2024 and $78K in 2021 from The Duke Energy Foundation). Represents the public-private utility partnership model common in emergency preparedness funding.
Broad incumbents
- Federal Emergency Management Agency (FEMA): Federal agency coordinating emergency management across the U.S. While not a competing entity, FEMA is the principal funding source, policy-setter, and operational counterpart for state/local emergency management offices including OCFL OEM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Orange County Office of Emergency Management social profiles
Digital presenceOrange County Office of Emergency Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Orange County Office of Emergency Management leadership team
Management profileNumber of profiles
Profiles7 records
Orange County Office of Emergency Management funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Orange County Office of Emergency Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Orange County Office of Emergency Management
What does Orange County Office of Emergency Management do?
Orange County Office of Emergency Management provides emergency management, disaster preparedness, and public safety services to Orange County, Florida residents, including hurricane preparedness, emergency notifications, evacuation coordination, and post-disaster recovery support. As part of Orange County Government, it delivers a suite of citizen-facing mobile applications (OCFL Alert, PulsePoint Respond, OCFL 311, OCFL News, OCFL Atlas) and operates the 311 Service Center for non-emergency municipal requests.
Is Orange County Office of Emergency Management a public or private company?
Orange County Office of Emergency Management is a public company. It is classified as state government owned and is currently operating.
When was Orange County Office of Emergency Management founded?
Orange County Office of Emergency Management was founded in 1845. It employs 5,001 to 10,000 people.
Where is Orange County Office of Emergency Management based?
Orange County Office of Emergency Management is headquartered in Orlando, United States, in the North America region.
How does Orange County Office of Emergency Management make money?
Four revenue lines are on record. Property Taxes are the primary driver. The others are tourist Development Tax, federal Disaster Recovery Funding and user Fees and Permits.
Who are Orange County Office of Emergency Management's main competitors?
Direct peers on record are Hillsborough County Government, Broward County Government, Miami-Dade County Government, Lee County Government and Seminole County Government. City of Orlando Government is listed as a regional player. Duke Energy (Florida Emergency Partners) is listed as an others. Federal Emergency Management Agency (FEMA) is listed as a broad incumbent.
Does Orange County Office of Emergency Management have an API?
No public API is recorded for Orange County Office of Emergency Management.
What industry is Orange County Office of Emergency Management in?
Orange County Office of Emergency Management's product category is Emergency Management & Public Safety Services. Its primary akta.pro industry code is BPAIACAL, Community Safety Administration (Fire/EMS, Emergency Management), with a secondary code of BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP). Its NAICS code is 624230 and its SIC code is 7380.