Orange County Office of Emergency Management

What Orange County Office of Emergency Management does

Orange County Office of Emergency Management is a department within Orange County Government, Florida, a political subdivision of the State of Florida established in 1845 and headquartered in Orlando. It operates as part of a Mayor-County Commission government structure with a $7 billion annual budget and more than 8,000 employees serving nearly 1.6 million residents. While the Office of Emergency Management is one department among many, the broader county government delivers the unified portfolio analyzed here, including emergency management, public safety (Fire Rescue responding to 142,000+ calls annually and Sheriff's Office responding to 1.2 million calls), housing, parks, transportation, and community services.

The entity's core technology stack centers on citizen-facing digital services: the OCFL Alert mobile app for emergency notifications and shelter/evacuation information; the OCFL 311 mobile app and call center for non-emergency service requests; OCFL News for government communications; OCFL Atlas for real-time development tracking; and PulsePoint Respond for CPR-trained citizen mobilization. These products are supported by Orange TV (government access broadcasting on Spectrum, Comcast, CenturyLink, and digital over-the-air) and an extensive social media presence. Core emergency management infrastructure includes the Emergency Operations Center and coordination with the Fire Rescue Department, EMS, and Sheriff's Office. Grant-funded innovations include the Duke Energy Foundation awards ($78,000 in 2021; $30,500 in 2024).

Revenue is generated through countywide property taxes (one of the lowest operating tax rates among Florida's 67 counties), a Tourist Development Tax that yielded $384 million in 2025 from record 76.7 million regional visitors, federal disaster recovery funding (more than $219 million post-Hurricane Ian via CARES Act and ARPA), and user fees including building permits (71,000+ permits representing $2.4 billion in 2025 development value). The go-to-market motion is direct-to-resident delivery through 311, mobile apps, in-person facilities, and Orange TV, layered with community-led engagement via the Mayor's Citizens Academy, OC Serves volunteer programs, and Board of County Commissioners public meetings. Major commercial partnerships include Walt Disney World (1,300+ affordable housing units) and Universal Orlando Resort (1,000 multifamily units at Catchlight Crossings).

Name

Orange County Office of Emergency Management

Legal name

Orange County Government, Florida

Website

https://orangecountyfl.net

Company type

Public

Founded year

1845

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Orange County Government, Florida, including its Office of Emergency Management, is a public-sector entity serving nearly 1.6 million Orlando-area residents with a $7 billion budget, delivering emergency management, public safety, housing, transportation, and parks services through 311, mobile apps, and county facilities.

Ownership category

akta.pro rank

Product category

Emergency Management & Public Safety Services

NAICS

Emergency and Other Relief Services (624230), Fire Protection (92216)

SIC

Services-Miscellaneous Business Services (7380)

akta.pro primary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

akta.pro secondary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

Keywords

• Emergency management services
• Disaster preparedness
• Public safety coordination
• Emergency notification systems
• Government services

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Taxes: Countywide property taxes fund essential government services including emergency management, public safety, transportation, and community services. Orange County maintains one of the lowest countywide operating tax rates among Florida's 67 counties.
2. Tourist Development Tax: Collection of tourist development taxes from visitors - in 2025, Orange County collected $384 million in Tourist Development Tax revenue, supporting infrastructure, cultural amenities, sports facilities, and community investments.
3. Federal Disaster Recovery Funding: Federal funding through CARES Act and American Rescue Plan Act for disaster recovery and community support. Orange County received more than $219 million in federal disaster recovery funding following Hurricane Ian.
4. User Fees and Permits: Revenue from building permits, development fees, and various user fees. In 2025, Orange County issued more than 71,000 building permits representing approximately $2.4 billion in development value.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Orange County Office of Emergency Management provides emergency management, disaster preparedness, and public safety services to Orange County, Florida residents, including hurricane preparedness, emergency notifications, evacuation coordination, and post-disaster recovery support. As part of Orange County Government, it delivers a suite of citizen-facing mobile applications (OCFL Alert, PulsePoint Respond, OCFL 311, OCFL News, OCFL Atlas) and operates the 311 Service Center for non-emergency municipal requests.

Product overview

Orange County Office of Emergency Management (part of Orange County Government, Florida) provides a unified portfolio of citizen-facing digital services focused on emergency notification, government information, and service requests. The core offering includes mobile applications (OCFL Alert, OCFL 311, OCFL News, OCFL Atlas, PulsePoint Respond) and the 311 Service Center platform. These products work together to provide emergency notifications, non-emergency service requests, government news, development tracking, and first-responder support.

Differentiator

Problem solved

Functional benefit

Products and services

• OCFL Alert

Quantifiable outcome

• Emergency response to 1.2 million Sheriff's calls and 142,000 Fire Rescue calls annually
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Universal Orlando ResortcoreStrategic or Co-development Partner · 1 January 2024Partnership to address housing affordability through the Catchlight Crossings development, which will provide approximately 1,000 multifamily housing units for working families. First phase opening soon.
• Federal Emergency Management Agency (FEMA)coreOthers · 1 January 2020Federal disaster recovery funding through CARES Act and American Rescue Plan Act helped stabilize businesses, support residents facing financial hardship, and strengthen long-term recovery efforts. Orange County received more than $219 million in federal disaster recovery funding following Hurricane Ian.
• Walt Disney WorldcoreStrategic or Co-development Partner · 1 January 2019Partnership to address housing affordability in Orange County. Walt Disney World committed to developing more than 1,300 affordable apartment homes on land donated specifically for housing. Major employer and tourism partner supporting the community.
• Second Harvest Food BankminorStrategic or Co-development PartnerPartnership to assist residents with SNAP/Food Stamps applications. Representatives available at community centers throughout Orange County on regular schedules.
• Central Florida Expressway AuthorityminorOthersRegional transportation partnership. Orange County Mayor serves as Immediate Past Chair of the Central Florida Expressway Authority.
• LYNX (Regional Transit)minorOthersOrange County invests approximately $100 million annually toward LYNX operations plus an additional $55 million through the Accelerated Transportation Safety Program to improve the transit system.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hillsborough County Government: Adjacent Central Florida county (~1.5M residents) operating emergency management, fire rescue, and 311-style citizen services with similar hurricane exposure and tourism-tied property tax base.
• Broward County Government: Large Florida county (~2M residents) with parallel emergency management, fire rescue, parks, and tourism-economy structure (Fort Lauderdale beaches). Comparable municipal service portfolio and hurricane exposure.
• Miami-Dade County Government: Largest Florida county government with comparable scale (~2.7M residents), similar hurricane exposure, and parallel emergency management, Fire Rescue, and county-wide mobile app portfolio. Most directly comparable Florida peer.
• Lee County Government: Southwest Florida county recently devastated by Hurricane Ian (2022). Directly comparable emergency management functions and federal disaster recovery reliance, making it a near-exact operational mirror for OCFL's hurricane response model.
• Seminole County Government: Adjacent Central Florida county with similar scale (~470K residents) and emergency management, fire rescue, and 311-style service functions. Provides intra-regional benchmarking for OCFL operations.

Regional players

• City of Orlando Government: Municipal government centered within Orange County. Operates parallel emergency management, 311 citizen services, and mobile applications for residents in the same metro — primarily a city-level rather than county-level jurisdiction.

Others

• Duke Energy (Florida Emergency Partners): Utility partner providing grant funding to OCFL emergency management (recorded $30.5K in 2024 and $78K in 2021 from The Duke Energy Foundation). Represents the public-private utility partnership model common in emergency preparedness funding.

Broad incumbents

• Federal Emergency Management Agency (FEMA): Federal agency coordinating emergency management across the U.S. While not a competing entity, FEMA is the principal funding source, policy-setter, and operational counterpart for state/local emergency management offices including OCFL OEM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/OrangeCoFL
• YouTubeyoutube.com/@orangetvfl
• Facebookfacebook.com/OrangeCountyFlorida
• LinkedInlinkedin.com/company/orange-county-government
• Instagraminstagram.com/ocfl

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orange County Office of Emergency Management