What Liberty IT does

Liberty IT (legal entity Liberty Information Technology Limited) is the wholly-owned captive technology subsidiary of Liberty Mutual Insurance, a Fortune #87 diversified global insurer. Operating from its headquarters in Belfast and additional offices in Dublin and Galway, the company employs more than 800 engineers, data scientists, architects, cybersecurity specialists and product professionals who deliver software engineering, AI and machine learning, cloud engineering, cybersecurity, data science, product engineering and technology consultancy exclusively to Liberty Mutual and its affiliated group entities. Its service lines are not sold externally; revenue flows through inter-company service agreements with the parent group.

Technically, Liberty IT operates a serverless-first, cloud-native architecture with primary reliance on AWS (and secondary relationships with Google Cloud and Microsoft), and follows a structured ML Ops discipline for taking models into production. Its AI capability spans generative AI (an in-house ChatGPT instance, a reusable GenAI architecture, GitHub Copilot, AI knowledge assistants), NLP and conversational AI for contact centres, computer vision for property and roof condition assessment, predictive modelling on Liberty Mutual data enriched with third-party feeds, anomaly detection for cybersecurity operations, and production multimodal AI combining SAR satellite imagery with algorithmic classification for parametric wildfire insurance payouts. It has also rolled out an internal AI platform supporting foundational and frontier models with documented outcomes including hundreds of thousands of hours saved and 100% accuracy on AI-driven database conversion projects.

Commercially, Liberty IT has no external GTM and discloses no pricing; its customer base is structurally a single captive buyer (Liberty Mutual group). The firm's growth levers are therefore organisational rather than market-driven — headcount expansion, geographic build-out (most recently Galway in Spring 2025), AI/GenAI capability deepening, and culture and employer-brand investment (10 consecutive years on Ireland's Best Workplaces list, Silver Diversity Mark, partnerships with National Museums NI, Galway City Museum, Ulster University, Queen's University Belfast and TU Dublin). This makes Liberty IT an interesting study of a high-maturity captive technology organisation whose strategic value is realised entirely inside one parent's digital transformation agenda.

Name

Liberty IT

Legal name

Liberty Information Technology Limited

Website

https://liberty-it.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Liberty IT is the wholly-owned captive technology subsidiary of Liberty Mutual Insurance, delivering software engineering, AI/ML, cloud, cybersecurity and data science services to the parent group from Belfast, Dublin and Galway with 800+ staff.

Ownership category

akta.pro rank

Product category

Insurance Technology Services

NAICS

Other Insurance Funds (52519), Security Systems Services (except Locksmiths) (561621)

SIC

Finance Services (6199), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

AI Privacy Engineering & Data Governance (PII, consent, retention) (HDAAAKAB), Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ)

Keywords

• Insurance software services
• Cloud engineering services
• AI machine learning services
• Digital transformation services
• Cybersecurity services

Headquarters

HQ city

Belfast

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Technology Services to Liberty Mutual Group: Liberty IT provides technology solutions to group associate companies within Liberty Mutual Insurance Group. As a wholly-owned subsidiary, it generates revenue through the provision of software engineering, product development, data science, cloud engineering, cybersecurity, and consultancy services delivered to Liberty Mutual's global operations. Revenue flows through inter-company service agreements with the parent company.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels10 records

Core offering

Liberty IT is a wholly-owned captive technology subsidiary of Liberty Mutual Insurance that delivers software engineering, AI/ML, cloud engineering, cybersecurity, data science, product development, and technology consultancy services to its parent company and affiliated Liberty Mutual group entities. Operating as an internal IT function with 800+ staff across Belfast, Dublin, and Galway, it powers Liberty Mutual's global digital insurance transformation using a serverless-first cloud architecture and proprietary AI capabilities.

Product overview

Liberty IT is an internal software development division of Liberty Mutual Insurance (Fortune 87), not a commercial product company. It operates as a unified platform of technology services encompassing AI/Machine Learning/ML Ops, Cloud Engineering, Cybersecurity, Data Science, Consultancy, Innovation, and Product Engineering. These services are not sold as separate commercial products but represent internal capability areas that collectively power Liberty Mutual's digital insurance transformation. Supporting community initiatives include STEAM Studio (digital skills workshops) in partnership with National Museums NI and Galway City Museum.

Differentiator

Problem solved

Functional benefit

Products and services

• AI, Machine Learning and ML Ops Services Software engineering services delivering AI, machine learning and ML Ops capabilities for Liberty Mutual Insurance, including automated voice response, computer vision, NLP, predictive models and operationalisation of ML. Intended for internal use by Liberty Mutual business units.
• Cloud Engineering Services Cloud-native development services using a serverless-first architecture, enabling Liberty Mutual Insurance to deliver agile, high-quality digital insurance solutions while lowering operational burden through managed cloud infrastructure.
• Cybersecurity Services Security engineering services ensuring products are built securely through secure design, secure code practices, vulnerability test automation, security scanning and AI-driven anomaly detection for threat identification.
• Data Science Services Predictive modelling and data insight services leveraging Liberty Mutual proprietary data and third-party data enrichment to build competitive analytical capabilities for the insurance business.
• Consultancy Services Business consultancy services researching, experimenting and deploying proven and emerging techniques to drive business outcomes for Liberty Mutual insurance operations.
• Innovation Services Innovation exploration and experimentation services using technical expertise to unlock value through emerging technology, change implementation and annual Ignite Hackathon participation across Boston, Belfast and other Liberty Mutual hubs.
• Product Engineering Services Product development services combining strong partnerships and deep insurance domain knowledge to turn complex problems into elegant digital solutions for Liberty Mutual's insurance products.

Quantifiable outcome

• Hundreds of thousands of hours saved through the in-house ChatGPT instance, giving employees time to focus on higher-value work
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• AWS (Amazon Web Services)coreTechnology or IntegrationLiberty IT experiments and collaborates with AWS as part of its cloud-first strategy. The company follows a serverless-first mindset leveraging AWS infrastructure, and employees such as Matt Coulter have been recognised as AWS DevTools heroes. AWS re:Invent is used as a platform for showcasing engineering excellence.
• Google CloudcoreTechnology or IntegrationLiberty IT collaborates with Google Cloud as one of its technology partners for cloud engineering, AI/ML capabilities, and digital transformation initiatives.
• MicrosoftcoreTechnology or IntegrationLiberty IT partners with Microsoft for technology initiatives, leveraging platforms and tools as part of its broader technology ecosystem. GitHub Copilot (Microsoft) is used to accelerate engineering productivity.
• National Museums NIcoreStrategic or Co-development PartnerLiberty IT partnered with National Museums NI to create STEAM Studio, a digital skills initiative at the Ulster Museum. The programme hosts free workshops for secondary school students (Years 8-10) connecting coding and technology with museum collections. Liberty IT developed and designed the programme content.
• Galway City MuseumcoreStrategic or Co-development PartnerLiberty IT partnered with Galway City Museum to launch STEAM Studio Galway, exploring the region's maritime heritage. This second STEAM Studio is designed to inspire students through coding and culture and is currently being launched.
• Technology Ireland ICT Skillnet and Technological University DublinminorStrategic or Co-development PartnerLiberty IT collaborated as an industry partner in developing Ireland's first Master's in Sustainable Cloud Computing, launched by Technology Ireland ICT Skillnet and Technological University Dublin. The programme covers carbon-aware computing, AI-driven energy optimisation, and sustainable data centre practices.
• Ulster UniversityminorStrategic or Co-development PartnerLiberty IT's TechStart apprentice programme is delivered in partnership with Ulster University. Apprentices can complete a BSc (Hons) Computing Systems at Ulster University while working at Liberty IT.
• Queen's University BelfastminorStrategic or Co-development PartnerLiberty IT has established relationships with Queen's University Belfast for student recruitment, including scholar placements and graduate hiring. The university's career fairs are a recruitment channel for software engineering talent.

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Infosys: Global IT services firm with established insurance client relationships. Comparable as an alternative external delivery model for digital, cloud and AI engineering work within large insurers.
• Capgemini: Global IT services and consulting firm with a large insurance industry practice. Comparable as an alternative delivery model that insurance carriers often use alongside or instead of captive technology teams.
• Accenture: Global professional services firm with deep insurance industry consulting and technology delivery capabilities. Comparable as a broad incumbent that insurers engage for digital transformation programs.
• Wipro: Global IT services firm with a sizable insurance industry business. Comparable as an external delivery option for cloud, data and engineering services to insurance clients worldwide.
• Genpact: Professional services firm specializing in insurance operations, data and AI services. Comparable as an external vendor providing technology and analytics services to global insurance carriers.
• Tata Consultancy Services (TCS): Global IT services firm with a strong BFSI and insurance practice. Comparable as a potential external alternative for the kind of digital transformation, AI/ML and engineering work Liberty IT delivers internally.
• Cognizant: Large IT services provider with a dedicated insurance vertical. Comparable as an outsourced alternative to captive insurance IT, with overlapping capabilities in cloud, data and digital engineering.

Direct peers

• Allianz Technology: Captive technology arm of Allianz SE, one of the world's largest insurers. Directly comparable as an in-house IT services and digital transformation unit serving a global insurance parent across multiple geographies.
• Zurich Insurance Group Technology: Internal technology organization of Zurich Insurance Group, a major global insurer. Comparable as a captive technology delivery arm operating within a multi-country insurance enterprise.
• AXA Group Operations: Internal shared services and technology function of AXA, a top-tier global insurer. Comparable as a captive entity delivering digital, data and IT services exclusively to its insurance parent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Liberty_IT
• YouTubeyoutube.com/channel/UC4MbFxPZVov1Z6JG03l6Z8g
• Facebookfacebook.com/LibertyInfoTech
• LinkedInlinkedin.com/company/libertyit
• Instagraminstagram.com/liberty.it
• TikToktiktok.com/@liberty_it

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liberty IT