Phoenix House New England

What Phoenix House New England does

Phoenix House New England is a non-profit organization that delivers substance use disorder treatment services to individuals seeking recovery from addiction. Founded in 1953 and headquartered in Providence, Rhode Island, the organization—doing business as Phoenix Houses—operates treatment locations across four U.S. states: California, Florida, New York, and Texas. The organization employs between 251 and 500 staff, including a Chief Clinical Officer overseeing clinical standards, and offers a single core service line: comprehensive substance use disorder treatment programs. Patient acquisition is driven by a centralized phone intake (1-888-671-9392) that routes individuals to the appropriate state-based facility.

The business model is anchored in insurance reimbursement: Phoenix House operates as an in-network provider with most major insurance carriers and accepts Medicaid in select locations, with treatment costs typically covered through insurance rather than direct patient payment. Services are delivered in person at physical treatment locations, positioning the organization as a multi-state, clinically delivered care provider rather than a technology-enabled platform. The organization also solicits philanthropic donations across all four state locations, providing a secondary funding stream alongside insurance revenue.

Phoenix House holds no disclosed patents, technology integrations, AI/ML capabilities, or strategic partnerships in the source data, and operates with minimal disclosed fundraising activity (a single $39,500 grant from The Champlin Foundation in December 2020). Leadership consists of founder Mitch Rosenthal, President & CEO Pete Mumma, and Chief Clinical Officer Linda Sacco. The organization's competitive position rests on its multi-state footprint, decades of operating history, and licensed clinical infrastructure rather than proprietary technology.

Name

Phoenix House New England

Website

https://phoenixhouse.org

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

251–500 employees

Short description

Phoenix House New England is a non-profit substance use disorder treatment provider founded in 1953, operating physical treatment locations across California, Florida, New York, and Texas and serving individuals seeking addiction recovery through insurance-reimbursed clinical services.

Ownership category

akta.pro rank

Product category

Substance Abuse Treatment Services

NAICS

Residential Mental Health and Substance Abuse Facilities (62322), Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Residential Substance Use Rehabilitation (Inpatient Rehab) (HLAFACAE)

akta.pro secondary industries

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Outpatient Substance Use Treatment Programs (IOP/PHP/OP) (HLAFACAF)

Keywords

• Substance use treatment
• Addiction recovery services
• Behavioral health services
• Residential treatment programs
• Substance abuse treatment

Headquarters

HQ city

Providence

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance Reimbursement: Phoenix House operates as an in-network provider with most major insurance carriers, generating revenue through reimbursement for substance use disorder treatment services. Some locations also accept Medicaid.

Distribution channels1 record

Marketing channels1 record

Core offering

Phoenix House New England provides substance use disorder treatment and addiction recovery services to individuals. Treatment is delivered in person at physical locations across multiple U.S. states (California, Florida, New York, and Texas), with intake initiated through a centralized phone line staffed by the organization's clinical/administrative team.

Product overview

Phoenix House New England operates as a substance use disorder treatment provider offering a single unified treatment service across multiple locations. The organization provides recovery-focused treatment programs in California, Florida, New York, and Texas, accepting most major insurance and Medicaid coverage.

Differentiator

Problem solved

Functional benefit

Products and services

• Substance Use Disorder Treatment Services In-person substance use disorder treatment and recovery programs delivered at physical treatment locations in California, Florida, New York, and Texas. Services are available to individuals seeking help with drug and alcohol addiction; the organization is in-network with most major insurance carriers and accepts Medicaid at some locations.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Expansion highlights3 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phoenix House New England