Equature

What Equature does

Equature (formerly DSS Corp., founded 1972) is a U.S.-based, founder-owned software company headquartered in Southfield, Michigan, that builds AI-powered communications recording, transcription, and analytics software primarily for public-safety answering points (PSAPs) and 911 dispatch centers. The platform — branded as ViewPoint — unifies call and radio recording, AI-driven transcription and classification, automated quality assurance (SmartScore), video analytics with real-time weapon detection (Aware), video redaction (Studio), and dispatcher training (Apprentice and SmartSim) into a single system, with documented integrations to Motorola MCC7500 radio systems and ProQA Aqua CAD software in support of NG9-1-1 standards. The company also offers Nexus Cloud for cloud-based deployment and an AI Voice Agent for automated call handling, and holds CJIS and HIPAA compliance certifications for public-safety and healthcare deployments.

Equature's revenue model is enterprise subscription-based, with multi-year, quote-based software licensing plus recurring maintenance and support agreements; pricing is not publicly disclosed. Go-to-market is a consultative direct-sales motion targeting U.S. public-safety agencies, supported by GSA Schedule (GS35F079DA) procurement access and a self-serve component (Apprentice training) for mid-market and individual users. The company states it serves 3,000+ agencies and provides 100% U.S.-based support, with quantified outcomes such as 432K+ average seconds saved annually per PSAP and reductions in CAD entry time from 60 to 15 seconds per call. Customer concentration is skewed toward government and public-safety buyers, with adjacent verticals (healthcare, education, transportation, utilities, commercial) explicitly targeted for expansion. There are no disclosed external funding rounds; Equature appears to operate as a privately held, internally financed business with leadership continuity through the Mosed family (Victor Mosed, founder; Joe Mosed, CEO).

Name

Equature

Legal name

Equature

Website

https://equature.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

101–250 employees

Short description

Equature is a U.S.-based, founder-owned software company that provides AI-powered 911 recording, transcription, analytics, and dispatcher-training software to public-safety agencies, with 3,000+ agencies served and integrated compliance with CJIS and HIPAA standards.

Ownership category

akta.pro rank

Product category

Public Safety Communications Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

akta.pro secondary industries

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Simulation & Scenario-Based Learning Authoring (EDAFAHAD)

Keywords

• Public safety software
• 911 recording systems
• AI transcription software
• Dispatch quality assurance
• Video redaction software

Headquarters

HQ city

Southfield

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licensing: Equature grants customers a limited, non-exclusive, non-transferable license to use Equature software for customer's internal business purposes during a specified term. The license is sold as part of an Order agreement.
2. Maintenance and Support: Remote technical support, software bug fixes, patches, and access to software updates and version releases are available to customers with an active maintenance agreement. Support is provided via phone (888-305-3428) and email ([email protected]).
3. Training Platform (Apprentice): Online training platform providing courses for telecommunicator certification, continuing education, and professional development. Includes course categories such as Leadership, Wellness, Technology, and State-specific training.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Equature sells an AI-powered unified communications platform (ViewPoint) for public safety agencies and select commercial verticals. The platform captures, transcribes, classifies, scores, and analyzes 911 calls, radio traffic, and video, and bundles AI-driven quality assurance, real-time weapon detection, video redaction, and dispatcher training (Apprentice, SmartSim) into a single offering licensed to agencies.

Product overview

Equature offers the ViewPoint unified platform—a comprehensive AI-powered communications and data management solution for public safety agencies. The portfolio includes core recording capabilities (Communications Recording), AI-driven intelligence (Communications Intelligence with automated transcription, classification, and SmartScore AutoQA), video analytics (Aware for real-time weapon detection, Studio for video redaction), training solutions (Apprentice dispatcher training platform, SmartSim AI-powered simulation), and cloud infrastructure (Nexus Cloud). The platform processes audio, video, and text modalities to help agencies capture, analyze, and act on critical communications data. Equature serves 3,000+ agencies with 432K+ average seconds saved annually, offering 100% US-based support.

Differentiator

Problem solved

Functional benefit

Brands

• SmartSim: AI-powered call simulation platform for training dispatchers using realistic scenarios
• Nexus Cloud
• EVA (Equature Virtual Assistant)
• SmartScore
• 911 Call Simulator
• Apprentice
• Studio
• Aware
• OnScene
• Viewpoint

Products and services

• ViewPoint Unified Platform Unified AI-powered platform that combines 911 call recording, AI transcription, call classification, video analytics, quality assurance, and training into a single interface for public safety agencies.
• Communications Recording Enterprise-grade recording system that captures and securely archives all critical communications including calls, radio transmissions, and video streams with timestamping and centralized data management.
• Communications Intelligence AI-powered suite including automated transcription, call classification, SmartScore AutoQA, and EVA virtual assistant that transforms audio into searchable, actionable intelligence.
• Aware Video Analytics Real-time AI-powered video analytics that connects to existing IP cameras to automatically detect visible weapons (firearms and knives) and provide instant alerts without manual monitoring.
• Studio Video Redaction Cloud-based or on-premises AI video redaction software that automatically detects and blurs faces or objects in video files, with built-in transcription and speaker tagging.
• SmartScore Automated QA AI-driven automated quality assurance that evaluates and scores 100% of calls based on configurable criteria, eliminating manual sampling and reducing QA supervisor time by up to 75%.
• Apprentice 9-1-1 Dispatcher Training Comprehensive online training platform for new and existing dispatchers featuring self-paced video segments, interactive quizzes, and real-world scenarios covering crisis intervention, liability, and active listening.
• SmartSim AI Call Simulator AI-powered 911 call training simulator using realistic scenario-based training with dynamic variables, AI-driven feedback, analytics, multi-user collaboration, and a free version available.
• AI Voice Agent AI-powered voice agent with human-like empathy designed to automate call handling and aim to automate 80% of calls while maintaining empathetic interactions.
• Nexus Cloud Next-generation cloud infrastructure platform designed specifically for public safety agencies, enabling cloud-based deployment, management, and scaling of Equature solutions.
• Equature Insights AI-powered analytics and reporting platform providing real-time operational dashboards for quality assurance, safety, and efficiency metrics across calls, radio, and video.

Quantifiable outcome

• 432K+ average seconds saved annually by PSAPs using Equature
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability10 records

Feature8 records

Partnerships

One partnership is on record.

• MotorolacoreTechnology or IntegrationIntegration partnership with Motorola MCC7500 radio systems. The Greenville County Sheriff's Office implementation included integration with Motorola radio systems as part of the centralized recording solution, supporting NG9-1-1 standards compliance.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NICE (NiCE): Global leader in interaction recording and analytics for contact centers, financial compliance, and public safety. Its NICE Inform and public safety recording solutions directly compete with Equature's Communications Recording and Communications Intelligence modules, particularly in larger agency and multi-vertical deployments.
• Verint Systems:
• Motorola Solutions: The dominant incumbent in public safety communications, with a broad portfolio spanning radio systems, CAD, 911 recording, and command center software. Competes with Equature directly in the 911 recording/analytics space and is an integration partner (MCC7500) and potential competitor in larger bundled procurements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@equature
• Xx.com/equature

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Equature