Maximus

What Maximus does

Maximus is a publicly traded (NYSE: MMS) government services company founded in 1975 and headquartered in Reston, Virginia, with 10,000+ employees. The company delivers operational and technology solutions to U.S. federal, state, and local government agencies, as well as international government clients in Canada, the United Kingdom, India, Saudi Arabia, and the United Arab Emirates. Its core business spans health and human services program administration (Medicaid, SNAP, TANF, CHIP, unemployment insurance), federal civilian and defense IT modernization, omnichannel contact center operations, clinical assessments, and program integrity services. Maximus's services touch approximately 1 in 3 Americans annually through federal and state programs, with active eligibility and contact center operations in 17 states.

The company's technology platform is anchored by Total Experience Management (TXM), an integrated solution combining omnichannel contact center capabilities, AI-powered automation, and analytics. TXM integrates third-party AI capabilities including Salesforce Agentforce (agentic AI), Genesys Cloud for omnichannel orchestration, and Skyral digital twin technology, alongside proprietary tools such as Accuracy Assistant (predictive analytics for SNAP error prevention), robotic process automation (RPA) bots, intelligent document processing (IDP), conversation intelligence, and AI-powered clinical decision support. The platform maintains FedRAMP authorization, URAC Health Utilization Management Accreditation, and WCAG 2.1 AA accessibility compliance. Documented AI outcomes include a federal agency reporting inbound contact increases of over 250% and claims processing time reductions of 65% following agentic AI deployment, and ~45,000 RPA-completed transactions in six months for the Wisconsin SNAP Employment & Training program.

Maximus generates revenue primarily through multi-year government contracts won via competitive procurement, organized into U.S. Federal Services, U.S. Services (state programs), and International segments. Revenue follows a managed services and professional services hybrid model, with pricing negotiated through RFPs and contract vehicles. FY2026 revenue guidance is $5.2–$5.35 billion, with adjusted EPS guidance of $8.25–$8.55 representing over 11% year-over-year earnings growth. The company holds an $8.5 billion contract backlog, has maintained 21 consecutive years of quarterly cash dividends (current $0.33/share), and counts the Department of Veterans Affairs, Internal Revenue Service, Centers for Disease Control and Prevention, Health Resources and Services Administration, U.S. Air Force, Texas HHSC, Wisconsin DHS, and multiple other state health agencies as major customers.

Name

Maximus

Legal name

Maximus, Inc.

Website

https://maximus.com

Company type

Public

Founded year

1975

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Maximus (NYSE: MMS) is a government services company that delivers technology, contact center, clinical assessment, and program administration solutions to U.S. federal, state, and local agencies, as well as international government clients.

Ownership category

akta.pro rank

Product category

Government Services and Public Sector Technology

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Engineering, Accounting, Research, Management (8700), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Enterprise Content Management (ECM) Suites (HDAEAGAB)

akta.pro secondary industry

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL)

Keywords

• Government services
• Contact center solutions
• Medicaid administration
• Digital modernization
• Citizen engagement

Headquarters

HQ city

Mclean

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Services Contracts: Maximus generates revenue primarily through government contracts with federal and state agencies for health and human services, technology modernization, and program management. Revenue comes from U.S. Federal Services, U.S. Services (state programs), and International segments.
2. Technology and Digital Modernization: Revenue from implementing and modernizing government IT systems, contact centers, and digital services for federal and state agencies, often through multi-year contract vehicles.
3. Dividend Payments: Company pays quarterly cash dividends to shareholders, having maintained 21 consecutive years of dividend payments. Current dividend is $0.33 per share quarterly.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Maximus provides technology and operational services to federal, state, and local government agencies, spanning contact center operations, eligibility and enrollment support, clinical assessments, Medicaid administration, and digital modernization. Its flagship Total Experience Management (TXM) platform combines AI-enabled automation, omnichannel citizen engagement, and analytics to deliver citizen services and program integrity for health, civilian, and defense agencies.

Product overview

Maximus offers a portfolio of government services organized around a platform-plus-modules architecture. The core Total Experience Management (TXM) platform provides the foundational infrastructure for omnichannel citizen engagement, with specialized add-on modules including Accuracy Assistant for SNAP error prevention and Agentic AI for federal health programs. The product portfolio spans customer experience solutions (contact centers, digital government), health services (clinical assessments, Medicaid Enterprise Services, eligibility/enrollment), and human services (SNAP, TANF, workforce development), supported by technology capabilities in AI/analytics, cybersecurity, cloud, and data management. Maximus Provider ConneXion serves as a dedicated sub-product for healthcare provider administrative tasks. The integrated approach combines human-centric service delivery with AI-powered automation and modern digital tools to serve federal, state, and local government agencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Total Experience Management (TXM) Platform Integrated platform combining omnichannel contact center solutions, AI-driven automation, and analytics to deliver seamless citizen and employee experiences across federal, state, and local government programs. Integrates Salesforce Agentforce and Genesys Cloud for AI-driven omnichannel orchestration.
• Omnichannel Contact Center Solutions for Government Government contact center services integrating AI-powered chat, intelligent IVR, voice support, email, text, and live agent assistance across web, phone, and mobile channels for federal, state, and local agencies.
• Medicaid Enterprise Services State Medicaid modernization solutions including eligibility and enrollment, provider credentialing, member and provider experience optimization, and MMIS transformation using modular, interoperable components.
• Clinical Services Conflict-free assessments and clinical case management for government programs including screening, utilization reviews, appeals, and long-term services and supports (LTSS) for populations with complex needs.
• Human Services Programs Integrated services for SNAP, TANF, and unemployment insurance including eligibility support, workforce development, program integrity, and disability benefits advocacy for state and local agencies.
• Digital Government Solutions Digital-first citizen services including website modernization, mobile apps, self-service portals, and AI-powered engagement tools for state and federal agencies.
• Technology Services Emerging technology capabilities including AI and advanced analytics, cybersecurity, cloud services, digital modernization, and data management for federal agencies.
• Maximus Provider ConneXion A provider enrollment, credentialing, and reporting portal that simplifies administrative processes for healthcare providers, including self-service access for claims, prior authorizations, appeals, and eligibility verification.
• Accuracy Assistant AI-powered error prevention suite for SNAP eligibility processes, using predictive analytics to identify data inconsistencies and prevent costly errors before they occur. Launched in 2026 for state SNAP programs.
• Agentic AI for Federal Health Programs AI platform enabling federal health agencies to analyze real-time data, adapt to policy changes, and support population-specific health programs with speed and accuracy, featuring human oversight and governance. Salesforce Agentforce integrated into TXM.

Quantifiable outcome

• Inbound contacts increased by over 250% and claims processing time reduced by 65% for a federal agency through agentic AI implementation
• +7 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core, emerging and supporting.

• SalesforcecoreTechnology or Integration · 12 May 2026Maximus announced the integration of Salesforce agents into its Total Experience Management platform (TXM) during the Agentforce World Tour. The integration aims to enhance public sector service delivery through AI-driven automation and data analytics. The adoption of agentic AI reportedly increased inbound contacts by over 250% and reduced claims processing time by 65% for a federal agency without additional staffing.
• SkyralemergingTechnology or Integration · 31 March 2026Maximus announced a strategic partnership with Skyral to integrate the latter's digital twin technology into U.S. federal defense, civilian, and healthcare operations. The technology enables federal agencies to simulate workforce coverage, resource allocation, and service delivery scenarios before implementing changes in live programs. Maximus teams are already using the platform to model provider coverage for dispersed populations. This partnership is part of Maximus' Emerging Technology initiative bridging commercial innovation and federal technology adoption.
• Federal/State Government PartnerscoreStrategic or Co-development Partner · 27 January 2026Maximus participates in negotiated agreements with CMS and major Medicaid systems vendors (Deloitte, Gainwell, Accenture, GDIT, Optum) to help states implement Medicaid work requirements by 2027. These agreements are expected to save states and the federal government $600 million through 2028.
• GenesyscoreStrategic or Co-development Partner · 10 November 2025Maximus and Genesys expanded their strategic go-to-market partnership to help government agencies deliver AI-powered citizen services across federal, state, local, and international programs. The combined Maximus Total Experience Management (TXM) solution and Genesys Cloud platform provides unified omnichannel orchestration, AI-driven engagement, and end-to-end journey visibility. Their integration has become a model for government agencies, with Maximus supporting services that impact roughly 1 in 3 Americans annually.
• Amazon Web Services (AWS)supportingTechnology or IntegrationMaximus leverages AWS tools for AI-powered solutions including medical records processing for the VA. The company has demonstrated cloud-based digital call center technology enabling rapid deployment of work-from-home customer service representatives during surge periods.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Peraton: Private federal IT and mission solutions company with strong DoD, intelligence, and civilian agency presence. Directly competes with Maximus on defense IT, federal civilian modernization, and select health programs, and has been an active acquirer in the federal services space.
• Leidos Holdings: Large federal IT and health services prime with significant VA, DoD, and federal health business. Directly competes with Maximus on VA digital modernization, federal health IT, and Medicaid/IRS-adjacent work, and has materially larger scale (~$16B revenue) plus deeper defense past performance.
• SAIC: Federal IT services and digital modernization prime serving DoD, intelligence, civilian, and health agencies. Competes head-to-head with Maximus on defense IT, federal civilian modernization, and health programs, with a comparable business model of long-term government contracts plus emerging technology capabilities.
• ManTech International: Federal IT and technical services firm (taken private by Carlyle in 2022) focused on defense, intelligence, and federal civilian agencies. Competes with Maximus on defense IT, intelligence community support, and federal civilian modernization programs.
• Booz Allen Hamilton: Major federal consulting and technology services firm with deep VA, DoD, and HHS relationships. Overlaps directly with Maximus on federal health consulting, digital modernization, and AI/analytics for civilian agencies, and competes on large multi-year program management contracts.
• GDIT (General Dynamics Information Technology): Division of General Dynamics providing federal IT, health, and defense modernization services. Competes with Maximus across federal health, IRS-adjacent work, and DoD programs, with the added firepower of a $40B+ defense parent and deep past performance on large enterprise contracts.
• ICF International: Public-sector consulting and digital services firm with a heavy concentration in health, human services, energy, and environment. Closely matches Maximus on state health and human services (Medicaid, SNAP, TANF) modernization, eligibility, and program integrity work, though smaller in scale.
• CACI International: Federal IT and engineering services prime focused on defense, intelligence, and civilian agencies. Competes with Maximus on defense IT (e.g., Air Force, cyber command work), federal civilian modernization, and enterprise IT services, with a comparable mix of long-term contracts and mission-critical systems work.

Broad incumbents

• Accenture Federal Services: Federal arm of Accenture providing consulting, technology, and digital transformation for federal agencies. Overlaps with Maximus on federal health IT, Medicaid enterprise modernization, and digital citizen services, but as a much broader portfolio player rather than a focused government services specialist.
• Deloitte Government & Public Services: Government consulting practice of Deloitte serving federal, state, and local agencies. Co-competes with Maximus on state health and human services consulting, Medicaid enterprise transformations, and federal civilian modernization, but is a broad advisory firm rather than a services-delivery specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MAXIMUS_news
• LinkedInlinkedin.com/company/maximus
• Facebookfacebook.com/MaximusCareers

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maximus