Case IQ

What Case IQ does

Case IQ (legal entity: Customer Expressions Corp., formerly i-Sight) is an Ottawa-based, privately held software company that provides an integrated governance, risk, and compliance (GRC) platform focused on investigative case management. The platform unifies six products — Case Management, Whistleblower Hotline (24/7, 100+ languages), Compliance Monitoring, Approvals & Disclosures, Third-Party Management, and the Clairia AI assistant — into a single cloud-based SaaS suite that captures incidents through omni-channel intake (web, portal, email, hotline, third-party integrations) and routes them through configurable, audit-trailed workflows used by ethics, compliance, HR, and risk teams.

The platform's underlying technology combines configurable workflow engines with AI capabilities delivered through Clairia, including generative AI for case analysis and drafting, anomaly detection across millions of transactions, predictive risk scoring with reviewer-feedback learning, and NLP for discrepancy detection. Clairia Playbooks (launched May 2026) adds a governance layer for customizable AI workflows aligned to regulatory standards. The system integrates with Workday, SAP SuccessFactors, BambooHR, Okta, and Azure AD, and is certified to SOC 2 Type II, ISO 27001, and GDPR standards.

Case IQ generates revenue through annual or multi-year SaaS subscriptions sold via a direct enterprise field-sales motion, with pricing based on organization size, module selection, and contract terms (no public pricing). The company has expanded through acquisitions of WhistleBlower Security (October 2023, hotline/intake) and Lextegrity (2025, approvals and third-party risk), a strategic partnership with Traliant (April 2026, compliance training), and growth capital from Resurgens Technology Partners (April 2022). It serves a global customer base spanning financial services, insurance, technology, manufacturing, healthcare, government, and education, with named customers including Geico, Manulife, Siemens, Tesla, IBM, GE, NASA, and the United Nations.

Name

Case IQ

Legal name

Customer Expressions Corp.

Website

https://caseiq.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

GRC and Investigative Case Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA)

akta.pro secondary industries

Model Monitoring, Accountability & Incident Management (HDAAAMAF), Third-Party Model/Vendor Risk & Supply-Chain Assurance (HDAAAMAK), Human Oversight, Review & Content Moderation Tooling (HDAAAMAH)

Keywords

• Investigative case management
• Compliance monitoring software
• Whistleblower hotline services
• Third-party risk management
• Ethics compliance platform

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Licensing: Cloud-based software subscription model with annual or multi-year contract terms. Pricing based on enterprise deployments with configurable modules for case management, hotline, compliance monitoring, third-party risk, and approvals. Revenue recognized over contract duration with land-and-expand potential as organizations add modules or users.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Case IQ provides a cloud-based SaaS platform for investigative case management and ethics, risk, and compliance (GRC). The platform combines omni-channel incident intake (including a 24/7 multilingual whistleblower hotline), configurable case workflows, AI-powered transaction monitoring, third-party risk management, and approvals/disclosures automation, all augmented by the Clairia AI assistant. It is sold as an enterprise subscription to ethics, compliance, HR, and risk teams.

Product overview

Case IQ is a unified compliance and investigative case management platform that offers six integrated products: Case Management (the core platform for omni-channel intake and configurable workflows), Whistleblower Hotline (24/7 anonymous reporting), Compliance Monitoring (AI-powered transaction monitoring), Approvals & Disclosures (automated workflow approvals), Third-Party Management (vendor risk oversight), and Clairia AI (the AI assistant powering insights across all modules). The platform leverages AI throughout to detect anomalies, generate risk scores, automate processes, and provide investigative guidance.

Differentiator

Problem solved

Functional benefit

Brands

• Clairia AI: AI assistant for compliance, workplace investigations and case management that helps ethics, compliance, and HR teams manage cases with clarity, efficiency, and simplicity.

Products and services

• Case Management Omni-channel intake (web, portal, email, hotline, integrations) combined with configurable workflows, AI-powered insights, dashboards, and audit trails for thorough, timely, and consistent workplace investigations. Designed for ethics, compliance, HR, and investigative teams in mid-sized to global enterprises.
• Whistleblower Hotline 24/7/365 live-answer hotline offering anonymous and confidential reporting in 100+ languages with global, international, and local toll-free numbers, custom branded greetings, three levels of anonymity, and direct entry into the case management platform. Built for employees to surface concerns before they escalate and is used by ethics, compliance, and HR teams.
• Compliance Monitoring AI-powered continuous monitoring that detects corruption, fraud, and compliance violations across millions of transactions with real-time risk scoring and anomaly flagging, replacing sample-based audits. Targets ethics, compliance, and risk teams in financial services, healthcare, and other regulated enterprises.
• Approvals & Disclosures Automates anti-bribery, fraud, sanctions, and conflicts-of-interest approvals with intelligent workflows that route, screen, and track gifts, hospitality, donations, and conflict disclosures. Used by ethics, compliance, and finance teams to replace spreadsheet-based approval processes.
• Third-Party Management Automates vendor onboarding, due diligence, and continuous monitoring with built-in sanctions, PEP, and adverse media screening and configurable risk scoring tied to approval workflows. Manages third-party risk across the full relationship lifecycle for compliance, procurement, and risk teams.
• Clairia AI Always-on AI assistant that delivers relevant insights at every step of investigations, including AI-powered suggestions that uncover discrepancies, case analysis, draft summaries, and workflow orchestration; includes Clairia Playbooks for customizable AI workflows aligned with organizational and regulatory standards. Sold to ethics, compliance, HR, and investigative teams.

Quantifiable outcome

• Respond to reports was reduced from an hour to minutes
• +3 more outcomes

Named customers25 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• TraliantcoreGTM or Marketing Partner · 10 April 2026Strategic partnership announced April 2026 to deliver end-to-end compliance from training to investigations. Traliant provides online compliance training solutions, and Case IQ provides investigative case management and compliance software. Under the agreement, Traliant customers receive preferred pricing on Case IQ's suite of solutions including hotline, case management, workflow tools, third-party risk management, and compliance monitoring. The collaboration connects compliance training insights with reported concerns.
• WhistleBlower SecuritycoreStrategic or Co-development Partner · 19 October 2023Acquired Vancouver-based WhistleBlower Security in October 2023 to expand hotline capabilities and intake offerings for incident reporting. The companies initially continued to operate separately while collaborating to expand hotline services. WhistleBlower Security provides ethics and compliance reporting solutions including 24/7 live-answer hotline with anonymous reporting in 100+ languages.
• Lextegrity (a Case IQ Company)coreStrategic or Co-development PartnerLextegrity has been acquired by Case IQ and operates as a Case IQ company. The acquisition 'sets a new standard for compliance management solutions.' Lextegrity partnered with Learning Pool to bolster compliance program effectiveness, indicating continued partnership activity post-acquisition.
• Learning PoolminorGTM or Marketing PartnerLextegrity (a Case IQ company) partnered with Learning Pool to bolster compliance program effectiveness. This partnership extends Case IQ's ecosystem through the Lextegrity acquisition.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Workiva: Workiva offers a connected compliance and GRC platform including case management, internal controls, and risk reporting. It serves enterprise risk, audit, and compliance teams (similar buyer personas to Case IQ) and competes for the same compliance reporting and audit trail workloads.
• OneTrust: OneTrust is a broad GRC and trust intelligence platform that includes ethics & compliance, case management, and whistleblower modules alongside privacy, ESG, and third-party risk. It targets similar enterprise buyers and has overlap with Case IQ's third-party management and compliance monitoring products.
• NAVEX Global: NAVEX Global is the largest direct competitor in ethics & compliance case management and whistleblower hotline software. It offers a near-identical product portfolio (intake, case management, third-party risk, policy management) and serves many of the same Fortune 500 ethics & compliance buyers, making it the closest peer to Case IQ.
• SAI360: SAI360 provides ethics & compliance, case management, and third-party risk management software for regulated enterprises. Its product scope and target buyer (ethics/compliance leadership at large organizations) closely mirrors Case IQ's GRC focus.
• EQS Group: EQS Group offers a compliance and whistleblower platform including a hotline, case management, and integrity line services across European and global markets. It directly overlaps with Case IQ's whistleblower hotline and investigation case management offerings, particularly for European-regulated buyers.
• ProcessUnity: ProcessUnity specializes in third-party risk management and vendor due diligence, overlapping directly with Case IQ's Third-Party Management product. Both target procurement and compliance buyers managing vendor risk at regulated enterprises.

Emerging players

• LogicGate Risk Cloud: LogicGate provides a no-code GRC platform covering risk, compliance, and third-party workflows for mid-market and enterprise buyers. It competes with Case IQ's third-party management and compliance monitoring products but lacks the dedicated hotline and case management depth.
• Hyperproof: Hyperproof is a GRC operations platform targeting compliance and security teams, with overlap on compliance monitoring, controls, and audit workflows. It is smaller and more focused than Case IQ but increasingly relevant in the same buyer evaluations.

Broad incumbents

• ServiceNow GRC: ServiceNow bundles risk, compliance, audit, and case management into its enterprise platform already deployed at many Fortune 500 customers. It is a broad incumbent threat: customers may prefer adding a GRC module to existing ServiceNow workflows rather than maintaining a standalone vendor like Case IQ.
• SAP GRC: SAP's GRC and compliance solutions target large enterprises already running SAP ERP, with deep integration into financial, HR, and procurement data. It is a broad incumbent competitor for compliance monitoring and third-party risk modules at very large multinational buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/caseiqsoftware
• YouTubeyoutube.com/channel/UC65rHHLK9p0wMKK6-TkwnkQ
• Facebookfacebook.com/caseiq
• LinkedInlinkedin.com/company/caseiq

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Case IQ