HM Revenue & Customs

Name

HM Revenue & Customs

Legal name

HM Revenue & Customs

Website

https://gov.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Government Tax Administration

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Executive, Legislative, and Other General Government Support (9211)

akta.pro primary industry

Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO)

akta.pro secondary industries

Tax Return Filing, Processing & Assessment (BPAIADAC), Customs Duties, Tariff Classification & Valuation (BPAIADAG), Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH)

Keywords

• Tax administration services
• Customs duties collection
• Government revenue authority
• Tax compliance enforcement
• Digital tax accounts

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Distribution channels4 records

Marketing channels4 records

Core offering

HM Revenue & Customs (HMRC) is the United Kingdom's statutory tax authority, administering 45 tax regimes and collecting over £800bn in annual tax revenue. It enforces customs duties, supports taxpayer compliance through digital self-service tools, and operates online accounts, mobile applications, and integrated government platforms on behalf of HM Treasury.

Product overview

HM Revenue & Customs operates as a UK government department offering a portfolio of digital tax services through the GOV.UK platform. The core offering consists of HMRC Online Services including Personal Tax Account, Self Assessment tax returns, and the HMRC App (mobile application). Additional offerings include the newly launched Tax Confident Website targeting retirement tax planning. The services collectively enable UK residents to manage their tax obligations, check National Insurance records, access benefits, and handle childcare accounts through both web and mobile channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Tax Confident Website

Quantifiable outcome

• HMRC sent 65,000 crypto tax warning letters in 2024/25, a 134% increase year-on-year, demonstrating enhanced enforcement capabilities
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• Amazon Web Services (AWS)coreTechnology or Integration · 25 March 2026AWS awarded a £473M cloud migration contract to transition HMRC's data services from Fujitsu-managed datacenters to AWS cloud infrastructure. AWS emerged as the sole bidder after Microsoft, Oracle, and IBM withdrew from the procurement process. Project targeted for completion by June 2028.
• SAPcoreTechnology or Integration · 3 February 2026HMRC appointed SAP to modernize its core tax platform through the Rise with SAP programme. SAP S/4Hana will replace the legacy SAP ECC 6.0 platform, with the new Enterprise Tax Management Platform (ETMP) hosted on SAP's UK sovereign cloud, planned to go live in 2029.
• CGIcoreTechnology or Integration · 10 November 2025CGI secured a £250 million contract with HMRC to operate and maintain its integration services, supporting the UK's digital transformation. Contract duration is five years including an initial three-year period with two optional extensions. Aims to modernize HMRC's IT estate and improve digital services for citizens.
• Sky MediaflagshipGTM or Marketing Partner · 10 November 2025HMRC launched a national campaign in partnership with Sky Media to promote the HMRC app, featuring footballer Jill Scott. Campaign uses targeted advertising and relatable content across Sky's entertainment platforms to reach different demographic groups, assisting millions especially around the January 31 tax filing deadline.

Scale indicators5 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Internal Revenue Service (IRS): The US federal tax administration agency. Most direct functional peer to HMRC: collects federal taxes, enforces compliance, and runs digital self-service platforms at national scale for individual and business taxpayers.
• Australian Taxation Office (ATO): Australia's national tax administrator. Direct peer to HMRC in mandate, scope, and digital-first service delivery model covering individuals, businesses, and a portfolio of tax regimes.
• Canada Revenue Agency (CRA): Canada's federal tax and benefits administrator. Closely comparable to HMRC in administering personal and corporate taxes, benefits, and digital self-service portals for citizens and businesses.
• Inland Revenue Authority of Singapore (IRAS): Singapore's tax administrator. Direct peer in administering a broad range of taxes (income, GST, property, stamp) and operating as a digitally advanced revenue authority.
• Direction Générale des Finances Publiques (DGFiP): France's national tax administration agency under the Ministry of Economy. Comparable mandate and scale to HMRC, including personal/enterprise income tax, VAT, and ongoing digital modernization.
• Netherlands Tax and Customs Administration: Dutch tax and customs administration. Comparable peer combining domestic tax administration with customs enforcement, mirroring HMRC's combined tax-and-customs remit.
• Income Tax Department of India: India's central direct tax administration. Similar in operating a national e-filing platform, processing large-volume personal and corporate tax returns, and conducting enforcement actions.
• Federal Central Tax Office (Bundeszentralamt für Steuern, Germany): Germany's federal tax authority coordinating federal-level tax administration. Comparable to HMRC in national-level tax-coordination role across income, wage, and indirect tax regimes.

Broad incumbents

• Thomson Reuters (ONESOURCE Tax): Large incumbent tax technology and compliance vendor serving enterprises and tax authorities. Comparable in addressing the same tax-determination and compliance workflows HMRC operates, but as a private vendor rather than a tax authority.
• Vertex, Inc. Provider of indirect tax (VAT, sales tax) determination and compliance software. Comparable in the indirect-tax automation domain that HMRC oversees and is modernizing through ETMP.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HMRCgovuk
• Facebookfacebook.com/hmrc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HM Revenue & Customs