ARCHES

Healthcare Patient Engagement Softwarearches.health

ARCHES Technology is a New York-based, HIPAA- and SOC 2-compliant healthcare SaaS company that licenses its Keystone marketing cloud and MyCareCompass oncology patient-engagement module to cancer centers, health systems, and life-science sponsors via annual enterprise contracts and direct sales.

Company typePrivate
Founded2008
HeadquartersNew York, United States
Headcount11–50
GTM typeB2B
OfferingSoftware

What ARCHES does

ARCHES Technology is a private, founder-led healthcare-technology company headquartered in New York that builds HIPAA- and SOC 2 Type 2-compliant patient engagement and marketing cloud software for oncology providers, health systems, and life-science companies. Its core platform, Keystone, is described as a HIPAA-compliant marketing cloud with deep EHR integration, multi-channel deployment (SMS, email, web, social), segmentation and profiling, A/B asset testing, multi-partner integration, and a 24/7 analytics portal. Built on top of Keystone, MyCareCompass is a digital oncology education module that integrates with provider EHR systems to deliver just-in-time, treatment-specific content to cancer patients across infusion chemotherapy, immunotherapy, oral chemotherapy, surgery, and radiation care pathways, supported by an oncology-focused psycho-social content library.

ARCHES monetizes through annual subscription-based SaaS licensing of Keystone and MyCareCompass to healthcare organizations and cancer centers, with quote-based enterprise pricing and direct enterprise sales, complemented by co-branding and sponsorship arrangements with pharmaceutical and life-science companies that want exposure within MyCareCompass. Documented enterprise healthcare-provider customers include Kettering Health Network (since 2018, expanded to immunotherapy in 2019 with a multi-module roadmap) and Fox Chase Cancer Center (since 2021), while the life-science client roster spans Genentech, Novartis Oncology, Sanofi, Gilead, Astellas, Takeda, GSK and others, and the company reports more than 2.5 million patients engaged through the platform. Leadership is concentrated in founder/CEO Daniella Koren and President Patrick Flavin; the company is bootstrapped with no disclosed funding rounds, operates a small team (11–50 employees), and supports a content-led go-to-market via PR, industry conferences, academic publication, and thought leadership.

ARCHES firmographics

Firmographics

Name: ARCHES
Legal name: ARCHES Technology
Website: https://arches.health
Company type: Private
Founded year: 2008
Operating status: Operating
Headcount range: 11–50 employees
Short description: ARCHES Technology is a New York-based, HIPAA- and SOC 2-compliant healthcare SaaS company that licenses its Keystone marketing cloud and MyCareCompass oncology patient-engagement module to cancer centers, health systems, and life-science sponsors via annual enterprise contracts and direct sales.
Ownership category
akta.pro rank

ARCHES industry classification

Industry

Product category: Healthcare Patient Engagement Software
SIC: Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry: Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
akta.pro secondary industries: Patient Portals & Self-Service Access (HLACAEAA), Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling) (HLACAPAM)

Keywords

Patient engagement software
Oncology patient education
HIPAA marketing cloud
EHR-integrated healthcare SaaS
Digital care navigation

Where ARCHES is headquartered

Location

Headquarters

HQ city: New York
HQ country: United States
HQ region: North America

Offices2 records

Markets served

ARCHES business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

Software Platform Licensing (Keystone): SaaS licensing of the Keystone HIPAA compliant marketing cloud platform to healthcare providers and life science companies. Platform licensing includes deployment, configuration, and ongoing support services.
MyCareCompass Licensing: Digital patient engagement system licensing to oncology providers, cancer centers, and healthcare organizations. Includes EHR integration and ongoing content delivery services.
Co-branding and Sponsorship: Co-branding and sponsorship opportunities for life sciences and healthcare companies within the MyCareCompass program to increase patient exposure to their cancer support services and resources.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Enterprise licensing for healthcare organizations
Subscription	Annual	Life sciences sponsorship and co-branding

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

ARCHES product offering

Product offering

Core offering

ARCHES develops and licenses the Keystone HIPAA-compliant marketing cloud platform, which life science companies and healthcare providers use to run personalized, multi-channel patient communications with segmentation, A/B testing, and 24/7 analytics. On top of Keystone, it offers the MyCareCompass module, which integrates with provider EHR systems to deliver just-in-time oncology patient education across the treatment journey (infusion chemotherapy, immunotherapy, oral chemotherapy, surgery, and radiation).

Product overview

ARCHES offers a platform-plus-module architecture built around its core Keystone marketing cloud product and the MyCareCompass patient engagement module. Keystone serves as the HIPAA-compliant foundation for life science companies and healthcare providers, offering responsive relationship marketing, segmentation, content management, and analytics. MyCareCompass is the patient-facing digital oncology education program that integrates with provider EHR systems to deliver personalized, time-sensitive content to patients throughout their cancer treatment journey, including support for infusion chemotherapy, immunotherapy, and planned expansion to oral chemotherapy, surgery, and radiation.

Differentiator

Problem solved

Functional benefit

Brands

Keystone: HIPAA compliant marketing cloud software platform designed specifically to support life science companies and healthcare providers. Key capabilities include responsive relationship marketing, deep segmentation/profiling capabilities, data driven tailoring of content, A/B asset testing, peer to peer community/network facilitation, multi partner integration, and 24/7 analytics portal.
MyCareCompass

Products and services

Keystone
MyCareCompass

Quantifiable outcome

Over 2.5 million patients engaged through the platform
+2 more outcomes

Companies that use ARCHES

Customer profile

Named customers10 records

Segments3 records

Ideal customer profiles2 records

ARCHES technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

ARCHES partnerships and signals

Strategic signal

Partnerships

Three partnerships are on record, tiered core.

Fox Chase Cancer CentercoreStrategic or Co-development Partner · 26 March 2021MyCareCompass launched at Fox Chase Cancer Center as result of the Astellas C3 Prize for Oncology Innovation. Platform delivers patient education at the right time throughout the cancer treatment journey.
Astellas OncologycoreStrategic or Co-development Partner · 28 October 2019Won the 2019 Astellas Oncology C3 Innovation Prize Grand Prize, receiving $200,000 in grants and resources. The C3 Prize funds innovative non-medical solutions to improve cancer care. Partnership includes continued collaboration on oncology patient education initiatives.
Kettering Health NetworkcoreStrategic or Co-development Partner · 1 January 2018Partnership launched in 2018 with MyCareCompass at Kettering Health Network oncology service line. Initially focused on infusion chemotherapy patients, expanded to include immunotherapy module. Future plans include oral chemotherapy, surgery, and radiation modules. Partnership involves presenting engagement data at international conferences and ongoing program development.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

ARCHES competitors and assessment

Company assessment

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

ARCHES compliance and trust

Trust signal

Compliance2 records

ARCHES financial estimates

Financial estimate

Revenue estimate

Valuation estimate

ARCHES leadership team

Management profile

Number of profiles

Profiles2 records

ARCHES funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

ARCHES M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARCHES

What does ARCHES do?

Is ARCHES a public or private company?

ARCHES is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was ARCHES founded?

ARCHES was founded in 2008. It employs 11 to 50 people.

Where is ARCHES based?

ARCHES is headquartered in New York, United States, in the North America region.

How does ARCHES make money?

Three revenue lines are on record. Software Platform Licensing (Keystone) is the primary driver. The others are myCareCompass Licensing and co-branding and Sponsorship.

Does ARCHES have an API?

No public API is recorded for ARCHES.

What industry is ARCHES in?

ARCHES's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAEAA, Patient Portals & Self-Service Access. Its SIC code is 7370.