ARCHES
ARCHES Technology is a New York-based, HIPAA- and SOC 2-compliant healthcare SaaS company that licenses its Keystone marketing cloud and MyCareCompass oncology patient-engagement module to cancer centers, health systems, and life-science sponsors via annual enterprise contracts and direct sales.
- Company typePrivate
- Founded2008
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ARCHES does
ARCHES Technology is a private, founder-led healthcare-technology company headquartered in New York that builds HIPAA- and SOC 2 Type 2-compliant patient engagement and marketing cloud software for oncology providers, health systems, and life-science companies. Its core platform, Keystone, is described as a HIPAA-compliant marketing cloud with deep EHR integration, multi-channel deployment (SMS, email, web, social), segmentation and profiling, A/B asset testing, multi-partner integration, and a 24/7 analytics portal. Built on top of Keystone, MyCareCompass is a digital oncology education module that integrates with provider EHR systems to deliver just-in-time, treatment-specific content to cancer patients across infusion chemotherapy, immunotherapy, oral chemotherapy, surgery, and radiation care pathways, supported by an oncology-focused psycho-social content library.
ARCHES monetizes through annual subscription-based SaaS licensing of Keystone and MyCareCompass to healthcare organizations and cancer centers, with quote-based enterprise pricing and direct enterprise sales, complemented by co-branding and sponsorship arrangements with pharmaceutical and life-science companies that want exposure within MyCareCompass. Documented enterprise healthcare-provider customers include Kettering Health Network (since 2018, expanded to immunotherapy in 2019 with a multi-module roadmap) and Fox Chase Cancer Center (since 2021), while the life-science client roster spans Genentech, Novartis Oncology, Sanofi, Gilead, Astellas, Takeda, GSK and others, and the company reports more than 2.5 million patients engaged through the platform. Leadership is concentrated in founder/CEO Daniella Koren and President Patrick Flavin; the company is bootstrapped with no disclosed funding rounds, operates a small team (11–50 employees), and supports a content-led go-to-market via PR, industry conferences, academic publication, and thought leadership.
ARCHES firmographics
Firmographics- Name
- ARCHES
- Legal name
- ARCHES Technology
- Website
- https://arches.health
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ARCHES Technology is a New York-based, HIPAA- and SOC 2-compliant healthcare SaaS company that licenses its Keystone marketing cloud and MyCareCompass oncology patient-engagement module to cancer centers, health systems, and life-science sponsors via annual enterprise contracts and direct sales.
- Ownership category
- akta.pro rank
ARCHES industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Patient Portals & Self-Service Access (HLACAEAA), Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling) (HLACAPAM)
Keywords
Where ARCHES is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ARCHES business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Platform Licensing (Keystone): SaaS licensing of the Keystone HIPAA compliant marketing cloud platform to healthcare providers and life science companies. Platform licensing includes deployment, configuration, and ongoing support services.
- MyCareCompass Licensing: Digital patient engagement system licensing to oncology providers, cancer centers, and healthcare organizations. Includes EHR integration and ongoing content delivery services.
- Co-branding and Sponsorship: Co-branding and sponsorship opportunities for life sciences and healthcare companies within the MyCareCompass program to increase patient exposure to their cancer support services and resources.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise licensing for healthcare organizations |
| Subscription | Annual | Life sciences sponsorship and co-branding |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
ARCHES product offering
Product offeringCore offering
ARCHES develops and licenses the Keystone HIPAA-compliant marketing cloud platform, which life science companies and healthcare providers use to run personalized, multi-channel patient communications with segmentation, A/B testing, and 24/7 analytics. On top of Keystone, it offers the MyCareCompass module, which integrates with provider EHR systems to deliver just-in-time oncology patient education across the treatment journey (infusion chemotherapy, immunotherapy, oral chemotherapy, surgery, and radiation).
Product overview
ARCHES offers a platform-plus-module architecture built around its core Keystone marketing cloud product and the MyCareCompass patient engagement module. Keystone serves as the HIPAA-compliant foundation for life science companies and healthcare providers, offering responsive relationship marketing, segmentation, content management, and analytics. MyCareCompass is the patient-facing digital oncology education program that integrates with provider EHR systems to deliver personalized, time-sensitive content to patients throughout their cancer treatment journey, including support for infusion chemotherapy, immunotherapy, and planned expansion to oral chemotherapy, surgery, and radiation.
Differentiator
Problem solved
Functional benefit
Brands
- Keystone: HIPAA compliant marketing cloud software platform designed specifically to support life science companies and healthcare providers. Key capabilities include responsive relationship marketing, deep segmentation/profiling capabilities, data driven tailoring of content, A/B asset testing, peer to peer community/network facilitation, multi partner integration, and 24/7 analytics portal.
- MyCareCompass
Products and services
- Keystone
- MyCareCompass
Quantifiable outcome
- Over 2.5 million patients engaged through the platform
- +2 more outcomes
Companies that use ARCHES
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles2 records
ARCHES technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature6 records
ARCHES partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Fox Chase Cancer CentercoreMyCareCompass launched at Fox Chase Cancer Center as result of the Astellas C3 Prize for Oncology Innovation. Platform delivers patient education at the right time throughout the cancer treatment journey.
- Astellas OncologycoreWon the 2019 Astellas Oncology C3 Innovation Prize Grand Prize, receiving $200,000 in grants and resources. The C3 Prize funds innovative non-medical solutions to improve cancer care. Partnership includes continued collaboration on oncology patient education initiatives.
- Kettering Health NetworkcorePartnership launched in 2018 with MyCareCompass at Kettering Health Network oncology service line. Initially focused on infusion chemotherapy patients, expanded to include immunotherapy module. Future plans include oral chemotherapy, surgery, and radiation modules. Partnership involves presenting engagement data at international conferences and ongoing program development.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
ARCHES competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ARCHES social profiles
Digital presenceARCHES compliance and trust
Trust signalCompliance2 records
ARCHES financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARCHES leadership team
Management profileNumber of profiles
Profiles2 records
ARCHES funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARCHES M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARCHES
What does ARCHES do?
ARCHES develops and licenses the Keystone HIPAA-compliant marketing cloud platform, which life science companies and healthcare providers use to run personalized, multi-channel patient communications with segmentation, A/B testing, and 24/7 analytics. On top of Keystone, it offers the MyCareCompass module, which integrates with provider EHR systems to deliver just-in-time oncology patient education across the treatment journey (infusion chemotherapy, immunotherapy, oral chemotherapy, surgery, and radiation).
Is ARCHES a public or private company?
ARCHES is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ARCHES founded?
ARCHES was founded in 2008. It employs 11 to 50 people.
Where is ARCHES based?
ARCHES is headquartered in New York, United States, in the North America region.
How does ARCHES make money?
Three revenue lines are on record. Software Platform Licensing (Keystone) is the primary driver. The others are myCareCompass Licensing and co-branding and Sponsorship.
Does ARCHES have an API?
No public API is recorded for ARCHES.
What industry is ARCHES in?
ARCHES's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAEAA, Patient Portals & Self-Service Access. Its SIC code is 7370.