Tianrun Rongtong

What Tianrun Rongtong does

Tianrun Rongtong (天润融通), founded in 2006 and headquartered in Beijing, is a publicly listed (NEEQ:835653) provider of cloud-based customer contact solutions serving enterprise customers across approximately 40 industry verticals in China. The company is operated through Beijing Tianrun Rongtong Technology Co., Ltd. with a Hong Kong subsidiary TI Cloud (HK) Limited, employs 101-250 people, and maintains nine regional offices (Beijing, Shanghai, Guangzhou, Shenzhen, Nanjing, Chengdu, Hangzhou, Jinan, Zhengzhou). Named customers include Taiping Insurance, AITO, CHAGEE, Wagas, Roborock, DESSMANN, Xiaohongshu, Moji Weather, Carl Zeiss, and Atlas Copco.

The platform is built around a proprietary Weiteng Large Model Platform (微藤大模型平台) positioned as a domain-specialized LLM for customer communications, running on cloud-native dual-cloud dual-active (双云双活) infrastructure. Core product lines include cloud call center, omnichannel online customer service, video customer service, AI text robots, AI assistant for human agents, intelligent quality assurance, conversation analysis, enterprise knowledge base, work order management, and intelligent dispatch. In September 2024 the company launched ZENAVA, a conversational AI agent repositioned as an autonomous 'AI employee' (rather than a tool), and in June 2025 it released Weiteng LLM Platform 2.0. Deep integrations with Tencent WeChat Customer Service and WeCom, Alibaba DingTalk, and ByteDance Feishu provide ecosystem distribution, while certifications (ISO 9001/27001/14001/20000, China Level Protection 3.0, PIA Personal Information Protection, Trusted Cloud, CMMI Level 3) support enterprise and regulated-industry sales.

Revenue is generated primarily through SaaS subscriptions for the CCaaS platform plus add-on AI modules and work order/field service capabilities, sold predominantly via direct enterprise field sales with inside-sales and consultation backup, supplemented by a 30-day free trial entry point for ZENAVA. The go-to-market is solution-led with industry-specific use-case evidence (automotive, healthcare, manufacturing, retail, logistics, insurance, education, real estate, internet services) and thought-leadership content including AI-era customer contact white papers and a 2025 enterprise AI customer service research report.

Name

Tianrun Rongtong

Legal name

北京天润融通科技股份有限公司 & TI Cloud (HK) Limited

Website

https://ti-net.com.cn

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

Tianrun Rongtong (天润融通) is a Beijing-headquartered, NEEQ-listed (835653) Chinese cloud contact-center vendor that sells an AI-augmented CCaaS platform powered by its proprietary Weiteng LLM to enterprises across roughly 40 industries, including insurance, automotive, manufacturing, retail, and internet platforms.

Ownership category

akta.pro rank

Product category

Cloud Contact Center / Customer Communications Platform (CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Customer Service, Support & Contact Center CRM (HDAEAFAC), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Cloud contact center
• AI customer service
• Conversational AI agent
• Customer communications platform
• Intelligent quality inspection

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Cloud Contact Center / CCaas Subscription: Cloud-based contact center platform delivered as SaaS subscription, providing intelligent call center, online customer service, video customer service, and related modules on a recurring subscription basis.
2. AI Agent and LLM Platform Modules: Additional AI-augmented modules including text robots, intelligent QA, conversation analysis, AI assistant, and enterprise knowledge base sold as add-on capabilities to the core platform subscription.
3. Work Order and Field Service Management: Intelligent dispatch/work order system and field service management solutions for enterprise after-sales and internal service scenarios.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Tianrun Rongtong (天润融通 / Ti-Net) provides AI-powered cloud-based customer contact solutions, including a cloud call center, omnichannel online customer service, video customer service, AI text robots, intelligent quality inspection, conversation analysis, work order/dispatch systems, and the ZENAVA conversational AI agent. Its platform is built on the proprietary Weiteng Large Model Platform (微藤大模型平台) and is delivered as SaaS to enterprise customers across nearly 40 industry verticals in China.

Product overview

Tianrun Rongtong offers a comprehensive full-scenario customer contact platform built around AI Agent technology. The platform-plus-modules architecture includes: core contact center products (Call Center, Online Customer Service, Video Customer Service); AI-enhanced products powered by Weiteng Large Model Platform (Text Robot, AI Assistant, Intelligent Quality Inspection, Conversation Analysis, Enterprise Knowledge Base); workflow automation products (Work Order System, Dispatch System); omnichannel integration (WeChat Customer Service, Enterprise WeChat Assistant); and ZENAVA - a conversational AI agent sub-brand. The full-scenario product matrix covers all touchpoints (营销、销售、服务) in customer communication with integrated data, enabling enterprises to achieve end-to-end business closure in marketing, sales, and service operations.

Differentiator

Problem solved

Functional benefit

Brands

• ZENAVA: A conversational AI agent product for service and marketing scenarios, positioned as an AI employee that can communicate, execute, learn, and grow.
• 微藤大模型平台 (Weiteng LLM Platform)

Products and services

• Cloud Call Center (呼叫中心) New-generation cloud call center supporting intelligent customer service robots and agent assistants powered by large language models for efficient handling of inbound/outbound customer calls and service requests. Targeted at enterprise contact center operations.
• Online Customer Service (在线客服) Omnichannel intelligent customer service platform covering websites, WeChat, mini programs, apps, Douyin, Enterprise WeChat, Feishu and other channels for one-stop response to customer service needs. For enterprise customer engagement teams.
• Video Customer Service (视频客服) Low-latency real-time video communication service enabling visual service solutions with high-definition video and real-time annotation for remote troubleshooting. For enterprise after-sales and field service scenarios (e.g., Carl Zeiss).
• Weiteng Large Model Platform (微藤大模型平台) Proprietary large language model platform specifically designed for customer contact scenarios. Powers text robots, conversation analysis, knowledge base augmentation, and AI agent capabilities across the product suite. For enterprise AI customer service deployment.
• ZENAVA Conversational AI Agent (对话式AI智能体) Conversational AI agent positioned as an 'AI employee' rather than a tool, handling end-to-end business workflows including inbound reception, service order creation, satisfaction surveys, and complaint follow-up. For enterprise service and marketing scenarios.
• Text Robot (文本机器人) AI-powered text chatbot using large language models and enterprise knowledge for intelligent question answering, complaint handling, and order inquiries. Deployed in enterprise customer service operations across industries.
• Enterprise Knowledge Base (企业知识库) AI-powered knowledge management system that activates enterprise knowledge, original documents, and conversation data to build intelligent brains for AI robots. For enterprise knowledge management and customer service automation.
• Intelligent Quality Inspection (智能质检) Full-coverage AI-powered quality inspection for customer service conversations, enabling real-time monitoring, agent productivity management, and service quality assurance. For enterprise contact center quality teams.
• Conversation Analysis (会话分析) Large model-powered analysis of omnichannel conversation data to extract customer voice, sentiment insights, and pain points for business decision-making. For enterprise customer experience and business intelligence teams.
• AI Assistant (AI助理) Super AI assistant for human agents providing script recommendations, intelligent form filling, SOP navigation, and customer emotion detection. For enterprise contact center agent teams.
• Work Order System (工单系统) Flexible intelligent work order distribution system with full visual supervision, cross-department collaboration, cross-platform end-to-end business flow, and intelligent ticket generation. For enterprise service operations and after-sales teams.
• Dispatch System (派单系统) Intelligent dispatch system supporting automatic dispatch/receive with automated scheduling, intelligent work order creation, and cross-department collaboration. For enterprise field service and after-sales operations.
• WeChat Customer Service (微信客服)
• Inbound Robot (呼入机器人) Intelligent inbound call robot providing all-weather (24/7) automated reception, automatically handling customer inquiries and routing them to appropriate service channels. For enterprise call center operations.
• Enterprise WeChat Assistant (企微助手) Enterprise WeChat assistant for private domain traffic one-stop refined operations, integrating customer relationship management capabilities. For enterprise SCRM and private domain marketing.
• Data Dashboard (数据大屏) Visual dashboard for dynamic data visualization, providing real-time monitoring and analysis of customer service metrics and business performance. For enterprise operations and management teams.

Quantifiable outcome

• 墨迹天气 (Moji Weather): Text robot reply accuracy increased from 85% to 95% while serving over 700 million users
• +1 more outcomes

Named customers10 records

Segments10 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability13 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core and minor.

• 腾讯微信 (Tencent WeChat)coreTechnology or IntegrationDeep integration with Tencent's WeChat ecosystem, enabling businesses to deploy WeChat Customer Service (微信客服) across video accounts, official account menus, mini-programs, WeChat search, payment receipts, and external apps. Allows enterprises to capture WeChat's 1.24 billion monthly active users as a private traffic channel. WeChat客服 is built by Tencent team and distributed through partners like Tianrun Rongtong.
• 企业微信 (WeCom / Enterprise WeChat)coreTechnology or IntegrationIntegration with Tencent WeCom for enterprise internal communication and customer service, enabling unified work order management and cross-department collaboration through WeCom ecosystem applications.
• 阿特拉斯·科普柯 (Atlas Copco)minorStrategic or Co-development PartnerAtlas Copco partnered with Tianrun Rongtong to build an intelligent after-sales service system combining online customer service, video remote guidance, and work order system integrated with ERP for smart dispatch, achieving full-process closed-loop management.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sobot (Zhichi Technology / 智齿科技): Beijing-based AI customer service and customer engagement cloud platform serving similar enterprise customers in China with omnichannel contact center, AI chatbot, and customer service automation — directly comparable product portfolio and GTM.
• Ronglian Qimo (容联七陌): Chinese cloud customer service and CCaaS vendor offering online customer service, call center, AI robot, and work order capabilities to enterprise customers — same product structure as Tianrun Rongtong.
• Udesk (沃丰科技, Wofeng Technology): Chinese AI-driven customer service and marketing cloud platform competing in the same enterprise customer service automation space with omnichannel, AI, and field service offerings.
• Helpyee (合力亿捷): Beijing-based cloud contact center vendor providing cloud call center, online customer service, and AI customer service solutions to Chinese enterprises — overlapping target verticals and product set.

Broad incumbents

• Tencent Cloud (腾讯云): China's second-largest cloud platform and the owner of WeChat, WeCom, and WeChat Customer Service — bundles CCaaS and AI customer service into a much broader cloud stack and could displace independent vendors by changing partner terms or pricing own products aggressively.
• Alibaba Cloud / DingTalk (阿里云): China's largest cloud platform with DingTalk-based customer service and AI contact center modules; one of Tianrun's integration partners but also a competitor due to bundled enterprise communication offerings.
• Huawei Cloud (华为云): Major Chinese hyperscaler that sells CCaaS and AI customer service as part of its broader enterprise cloud portfolio including WeLink — competes indirectly with Tianrun in regulated and large-enterprise deals.
• Genesys: Global CCaaS and customer experience platform with AI agent capabilities — comparable AI-driven contact center vision and enterprise customer service automation scope; primarily global reference point for capability and pricing comparison.
• Zendesk: Global customer service and support platform with AI agents and omnichannel routing; international reference for AI-augmented customer engagement SaaS, useful as a comparable global business model.
• Salesforce Service Cloud: CRM-vendor's customer service cloud offering enterprise case management, AI agent (Agentforce), and omnichannel support — represents the bundled incumbent threat from a major enterprise software platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ti-net

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tianrun Rongtong