KLAS Enterprises LLC

What KLAS Enterprises LLC does

KLAS Enterprises LLC, operating as KLAS Research, is a privately held healthcare technology insights company founded in 1996 and headquartered in Pleasant Grove, Utah. The company operates a membership-based model in which healthcare provider and payer organizations supply candid feedback on healthcare IT products and services in exchange for free access to KLAS research, customer comments, and market reports, while healthcare IT vendors, payers, investors, government agencies, and associations pay for premium memberships and advisory services. Its core methodology aggregates direct feedback from more than 26,000 healthcare professionals (executives, physicians, nurses, IT professionals, and administrators) annually across 1,100+ healthcare IT products and services, producing standardized performance scores on a 100-point scale and feeding more than 140 published reports per year across categories such as ambulatory care, revenue cycle management, population health, telehealth, and security.

The product portfolio centers on Healthcare IT Insights (the core ratings and benchmarking platform authenticated through the My KLAS Dashboard), two collaborative programs (Arch Collaborative for clinician EHR satisfaction and K2 Collaborative for payer-provider interoperability), Consulting Services, the annual Best in KLAS awards program, Industry Reports, Complimentary Reports, Events, Podcasts & Webinars, and Investor Advisory Services. The Arch and K2 Collaboratives operate as shared-benchmarking ecosystems in which participating providers and payers contribute data and gain peer comparability, creating two-sided network value. Revenue is generated primarily through paid vendor and firm memberships, payer and investor memberships, and consulting engagements; provider and payer participation is gated by feedback contribution rather than dollars. The company has been led by co-founder and CEO Adam Gale, with Alan Ying serving as Chairman of the Board. No parent company, public listing, or institutional funding rounds are disclosed in source material, and KLAS positions itself as an independent, impartial intermediary in the healthcare IT market.

Name

KLAS Enterprises LLC

Legal name

KLAS Enterprises LLC

Website

https://klasresearch.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

Founded in 1996, KLAS Research aggregates direct feedback from 26,000+ healthcare providers and payers annually to publish performance ratings on 1,100+ healthcare IT products, monetizing its proprietary dataset through vendor, investor, and consulting memberships.

Ownership category

akta.pro rank

Product category

Healthcare IT Research and Insights

NAICS

Marketing Research and Public Opinion Polling (541910)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Patient Feedback, Surveys, Reputation & Experience Measurement (VoC) (HLACAEAH)

akta.pro secondary industries

Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC), Public Health Reporting, Dashboards & KPI Performance Management (HLAJANAO)

Keywords

• Healthcare IT research
• Healthcare technology insights
• Vendor performance ratings
• EHR satisfaction benchmarking
• Healthcare IT market intelligence

Headquarters

HQ city

Orem

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Vendor and Firm Memberships: Healthcare IT vendors and firms pay for memberships to access KLAS research, customer feedback data, market reports, and advisory services. This includes access to live performance data, customer comments, and healthcare IT market reports.
2. Payer and Investor Memberships: Payers, investors, government agencies, and associations pay for access to essential healthcare IT decision-making data and research services.
3. Provider Feedback Exchange: Healthcare provider and payer organizations receive free access to live data, customer comments, healthcare IT market reports, and more in exchange for providing candid feedback on their healthcare IT experiences.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

KLAS Research aggregates direct feedback from 26,000+ healthcare professionals annually through standardized evaluations (16 numeric ratings and 4 yes/no questions) to produce 100-point performance scores for 1,100+ healthcare IT products and services. The company sells paid memberships to vendors, payers, investors, and government agencies, and offers collaborative benchmarking programs (Arch Collaborative, K2 Collaborative), consulting engagements, and the annual Best in KLAS awards. Healthcare providers and payers receive free access to research in exchange for sharing candid feedback on their IT experiences.

Product overview

KLAS Research is a healthcare technology insights company that provides research, collaboration, and transparency services rather than traditional software products. The company operates through service offerings including Healthcare IT Insights (performance ratings and market analysis), the Arch Collaborative (EHR satisfaction measurement), the K2 Collaborative (payer-provider interoperability), Consulting Services, the annual Best in KLAS Awards program, Industry Reports, Complimentary Reports, Events, Podcasts & Webinars, and Investor Advisory Services. KLAS gathers direct feedback from over 26,000 healthcare professionals annually across more than 1,100 healthcare IT products and services, publishing 140+ reports each year to help provider organizations, payer organizations, vendors, firms, and investors make informed technology decisions.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare IT Insights Subscription-based research and performance data on healthcare IT products and services, providing ratings, customer feedback, and market analysis based on direct interviews with healthcare professionals. Available to providers and payers free in exchange for feedback, and to vendors, payers, investors, and government agencies via paid memberships.
• Arch Collaborative A collaborative initiative enabling healthcare organizations to measure and improve clinician satisfaction with their EHR systems through shared benchmarking and best practices. Healthcare organizations pay to participate and gain access to peer benchmarking data.
• K2 Collaborative A collaborative program bringing together payer and provider industry leaders to reduce friction and improve interoperability between healthcare organizations through industry-wide data sharing and alignment. Members pay to participate and benefit from collective benchmarking.
• Consulting Services Expert consulting engagements to help healthcare organizations solve unique organizational or process challenges using KLAS research methodology, data, and benchmarking. Offered to providers, payers, vendors, and investors as bespoke advisory work.
• Industry Reports In-depth data and analysis reports on pressing issues facing healthcare IT, covering categories including ambulatory care, revenue cycle management, population health, telehealth, security, and more. Available to paid members and as individual purchases.
• Investor Advisory Services Essential data from key healthcare decision makers provided to investors to support due diligence and investment decisions in healthcare technology companies. Sold as a paid membership/service to investment firms.

Quantifiable outcome

• 26,000+ payer and provider interviews conducted each year
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• HIMSS (Healthcare Information and Management Systems Society): HIMSS is the largest healthcare IT industry association, producing research, conferences (HIMSS Global), and previously HIMSS Analytics (now part of Definitive Healthcare). It serves a comparable audience of providers, payers, and vendors seeking healthcare IT market intelligence, though it is mission-driven and membership-association-based.
• Forrester Research: Forrester is a global research and advisory firm with a dedicated healthcare technology research stream and Wave evaluations of healthcare IT vendors. It overlaps with KLAS on healthcare IT vendor benchmarking, though Forrester is a broader business and technology research firm rather than healthcare-exclusive.
• Gartner: Gartner is a broad IT advisory and research firm with a large healthcare industry practice that produces Magic Quadrants and vendor evaluations. It competes with KLAS in healthcare IT vendor evaluation and advisory services, though Gartner's coverage spans all of IT rather than specializing exclusively in HIT.
• IDC Health Insights: IDC Health Insights is the healthcare-specific division of IDC that produces vendor market assessments and IT spending forecasts for healthcare. It overlaps with KLAS in healthcare IT market intelligence and vendor evaluation, though IDC's research is broader in scope and includes forward-looking IT spending analysis.

Others

• PitchBook: PitchBook provides private market intelligence including healthcare IT investment and company data. It serves a partially overlapping investor customer base as KLAS's Investor Advisory Services, though PitchBook is a broader financial data platform covering all industries and private market deal activity.
• Healthcare IT News: Healthcare IT News is a healthcare technology trade publication that covers HIT vendor news, market trends, and interviews with healthcare leaders. It is thematically adjacent to KLAS as a healthcare IT information provider, serving a similar audience of providers, vendors, and investors but through editorial content rather than primary research.

Emerging players

• Definitive Healthcare: Definitive Healthcare provides commercial intelligence on healthcare providers, including technology install data and spending analytics. It overlaps with KLAS in providing healthcare IT market intelligence for vendors and investors, though its primary dataset is claims and public data rather than direct provider interviews.
• Merative (formerly IBM Watson Health): Merative offers healthcare data and analytics products including market intelligence and clinical decision support, partially overlapping with KLAS's HIT market intelligence offerings for vendors and providers. It is a broader healthcare analytics platform rather than a dedicated HIT research firm.

Direct peers

• Chilmark Research: Chilmark Research is a healthcare IT research and advisory firm that produces subscription-based vendor evaluations, market trends reports, and benchmarks specifically for healthcare IT. It is a direct competitor to KLAS in the healthcare IT research and advisory space, though smaller in scale and with a narrower category focus.
• Black Book Market Research: Black Book is an independent healthcare-focused market research and polling firm that surveys IT users, providers, and payers to rank vendors across healthcare segments. It is a direct competitor to KLAS in vendor performance rankings, with similar survey-based methodology and a comparable audience of provider and vendor subscribers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/klasresearch
• Facebookfacebook.com/82849089573
• LinkedInlinkedin.com/company/klas-enterprises

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KLAS Enterprises LLC