myCUmortgage

What myCUmortgage does

myCUmortgage is a privately held Credit Union Service Organization (CUSO) and wholly owned subsidiary of Wright-Patt Credit Union, headquartered in Beavercreek, Ohio. The company provides end-to-end mortgage lending and servicing solutions exclusively to credit unions, serving over 200 partner credit unions across 47 states with a cumulative footprint of approximately $20.3 billion in funded loans and 193,000 members assisted historically. Its operating model is B2B2C: credit unions act as the member-facing relationship owner while myCUmortgage delivers processing, underwriting, closing, secondary market execution, and ongoing loan servicing under a co-branded framework that keeps the credit union's brand in front of the member throughout the loan lifecycle.

The product portfolio is modular and tiered into three partnership levels (CU One for outsourced back-office, CU Two for partial insourcing, and CU Select for full-service with dedicated loan originators), plus a standalone Government Lending program covering FHA, VA, and USDA loans. Underlying technology includes MeridianLink Mortgage as the Loan Origination System, LoanSphere Servicing Digital (BKI Connect) for member-facing self-service, the Web Direct Portal for credit union operations, and Total Expert CRM integrated with MLS-driven Listing Insights for proactive member outreach. Operational performance is highlighted by a 96% on-time processing rate against a 1-2-2-1 turn time benchmark, a 9.48/10 member satisfaction score, and a 25-30 day closing target.

Revenue mechanics are primarily transaction-based, with credit union partners earning 50-200 basis points per originated loan depending on partnership tier and program, plus ongoing servicing income on the 56,000+ loans currently in portfolio. Go-to-market is sales-led through dedicated Credit Union Development Managers, supplemented by the annual Partner Conference (entering its 20th year in 2025), industry event presence (ACUMA, CUNA Lending Conference), and a referral network that generates roughly half of new partner additions. The company is wholly owned by Wright-Patt Credit Union, with no external investors disclosed, and recent quarters show consistent onboarding of 6-8 new credit union partners per quarter.

Name

myCUmortgage

Legal name

myCUmortgage, LLC

Website

https://mycumortgage.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

myCUmortgage is a mortgage Credit Union Service Organization (CUSO), wholly owned by Wright-Patt Credit Union, that provides end-to-end lending and servicing solutions to over 200 credit union partners across 47 states through a modular partnership model.

Ownership category

akta.pro rank

Headquarters

HQ city

Beavercreek

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Mortgage Lending Transaction Fees: Credit unions earn points (PAR to 200 bps) on each loan they sell through the partnership, depending on compensation level. Additional service-released income and fee income (charged upfront as closing costs on LE/CD) for sold mortgages to myCUmortgage.
2. Government Loan Origination Fees: Credit unions earn 100-150 bps on each FHA loan and 100-200 bps on each VA and USDA loan originated through the Government lending program.
3. Mortgage Servicing Fees: In-house servicing throughout the life of the loan generates ongoing servicing income. Loans are funded in the credit union's name with co-branded servicing communications.
4. CU Select Loan Originator Services: Full-time experienced loan originators work as an extension of credit union. Credit unions can earn 50 or 100 bps on closings from all loan programs where adequate RESPA requirements are satisfied.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

myCUmortgage is a Credit Union Service Organization (CUSO) that provides end-to-end mortgage lending and servicing solutions exclusively to credit unions. The company operates modular partnership tiers (CU One, CU Two, CU Select) allowing credit unions to outsource processing, underwriting, closing, secondary market sale, and ongoing loan servicing. It offers conventional and government-backed loan products (FHA, VA, USDA) along with member-facing servicing portals and marketing programs.

Product overview

myCUmortgage is a mortgage CUSO (Credit Union Service Organization) that provides a comprehensive suite of mortgage lending and servicing solutions exclusively for credit unions. The platform operates through a modular architecture with multiple partnership levels (CU One, CU Two, CU Select) that credit unions can choose based on how much of the mortgage process they want to handle in-house versus outsource. The core product portfolio includes various loan products (Conventional, FHA, VA, USDA, SOFR ARMs) supported by technology infrastructure including MeridianLink Mortgage LOS for loan origination, Servicing Digital portal for member-facing mortgage servicing, and Web Direct Portal for credit union access. Additional services include Government Lending for FHA/VA/USDA products, the Direct-to-Member Marketing Program for lead generation, Total Expert CRM for member relationship management, Scenario Desk for credit qualification assistance, Partner Success Managers for relationship support, and Partner Education & Training programs. The company also provides Portfolio Data Visualization Reports and a dedicated Member Care Team for ongoing support throughout the loan lifecycle.

Differentiator

Problem solved

Functional benefit

Products and services

• CU One Partnership A partnership level where credit unions take the member's mortgage loan application and outsource the back office to myCUmortgage. Credit unions engage members in the application process while myCUmortgage handles processing, underwriting, closing and servicing.
• CU Two Partnership A partnership level where credit unions take the member's mortgage loan application and retain some processing while outsourcing underwriting, closing and secondary market sale to myCUmortgage.
• CU Select A full-service program offering full-time, experienced loan originators who work as an extension of the credit union, providing user-friendly systems, high-quality member service and mortgage products based on what's best for the member.
• Conventional Loans Conventional mortgage loans offering down payments as low as 3% of the purchase price, with loan terms ranging from 10-30 years and no monthly mortgage insurance for members with at least 20% down payment.
• FHA Loans Federal Housing Administration loans offering low down payments as little as 3.5% of the purchase price, with more flexible credit requirements and shorter waiting periods for significant derogatory events.
• VA Loans Veterans Affairs loans offering eligible veterans or active-duty service members home financing with no money down and no monthly mortgage insurance premiums for primary residences.
• USDA Loans United States Department of Agriculture loans offering financing for eligible members in certain rural areas with no down payment, subject to low to moderate income guidelines.
• Mortgage Loan Servicing In-house mortgage servicing throughout the life of the loan, including collecting and processing monthly payments, maintaining records, paying insurance premiums and property taxes through escrow accounts, and providing annual tax information.
• Direct-to-Member Marketing Program A multi-channel marketing campaign designed to help credit unions reach more members, generate more leads and grow their mortgage business through email drip campaigns, printed materials, digital display ads, social media graphics, and in-branch video content.
• Government Lending Program Government-backed mortgage products including FHA, VA and USDA loans that help credit unions provide expanded financing options without the regulatory compliance hassles.

Quantifiable outcome

• Credit unions that originate a member's mortgage average 7 additional pieces of that member's business versus 4 pieces when they don't hold a member's mortgage
• +4 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• FedCompcoreStrategic or Co-development Partner · 3 October 2024Strategic partnership announced October 2024 to deliver credit union mortgage services. FedComp provides technology and services to credit unions, and this partnership enhances their ability to offer mortgage solutions to their credit union customers through myCUmortgage's lending and servicing expertise.
• MeridianLink MortgagecoreTechnology or IntegrationTechnology partner providing the Loan Origination System (LOS) that enables streamlined mortgage applications, document uploads, automated status updates, and a 25-30 day closing time goal. Monthly system upgrades provide ongoing improvements.
• Total ExpertcoreTechnology or IntegrationMarketing and sales system with CRM tools that monitors MLS reports to identify when members' addresses appear on the market, automatically notifying credit union Loan Originators and triggering outreach emails to help retain mortgage business.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• MeridianLink: Loan origination system and digital account opening platform vendor; myCUmortgage partners with MeridianLink but MeridianLink serves the broader financial services market including banks and credit unions.
• ICE Mortgage Technology (formerly Ellie Mae): Encompass LOS and broader mortgage technology platform vendor — also a partner of myCUmortgage, but ICE serves the entire mortgage industry including lenders, banks, and credit unions.

Direct peers

• Trellance: Credit union services CUSO (formerly CUNA Strategic Services and Trellance) providing lending, analytics, and technology solutions to credit unions — direct peer in the credit union services ecosystem.
• LenderLive: Mortgage services provider offering outsourced loan origination, fulfillment, and capital markets solutions; comparable B2B mortgage services model with credit union exposure.
• Statewide Mortgage Services: Credit-union focused mortgage CUSO providing outsourced origination and servicing to credit unions. Operates as a direct competitor in the CUSO channel with a similar B2B2C model.
• Open Lending: Provides credit union lending enablement platform (originally auto-focused but expanding). Serves credit unions with outsourced lending risk analytics and program management.
• Mortgage Network (MNET): Mortgage services provider serving credit unions and community banks with origination, processing, and secondary market services — overlapping target customer and service scope.

Regional players

• PSCU: Credit union service organization providing payments, digital, and lending services to credit unions. Comparable CUSO structure and shared customer base but with broader payments/tech scope.

Others

• Questsoft: Mortgage compliance and fair lending analytics provider serving credit unions, banks, and mortgage lenders — adjacent enabling vendor in the credit union mortgage ecosystem.

Emerging players

• Promontory MortgagePath: Digital mortgage point-of-sale and fulfillment platform for community banks and credit unions; competing for the same CUSO/credit union digital experience budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/mycumortgage
• YouTubeyoutube.com/channel/UC_CGoDXGXauvIPrl6Hs0AFA
• LinkedInlinkedin.com/company/mycumortgage

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about myCUmortgage