What Housing Alliance Delaware does

Housing Alliance Delaware (HAD) is a statewide 501(c)(3) nonprofit corporation headquartered in Wilmington, Delaware, founded in 2008 to end homelessness and expand housing opportunity across the state. HAD operates the Homeless Helpline (1-833-FIND-BED), Centralized Intake as Delaware's coordinated entry system, the statewide Community Management Information System (CMIS, the local Homeless Management Information System on WellSky's ServicePoint platform with Zoho Desk for support), and the Delaware Continuum of Care governance body, including its Advocacy & Policy, System Solutions, and Centralized Intake committees. Sub-brands such as the Delaware Affordable Housing Coalition and Sussex Housing Group support policy advocacy, while add-on tools including DE Housing Search, DE Housing Access Association, and the Housing Voucher Waitlist Portal extend housing navigation services to renters and property managers. In 2023-2025 the organization also coordinated the HUD CoC Funding Competition, conducted the January Point-in-Time Count, and produced the 2025 Annual Impact Report.

HAD functions as the sole HUD-designated CoC Lead Agency, Collaborative Applicant, Centralized Intake Lead, and HMIS Lead for Delaware, a regulatory franchise that no competitor can enter without a federal designation change. The organization trains and supports more than 30 participating homeless assistance providers through CMIS, partners with 15 State Service Centers under the Delaware Department of Health and Social Services for hotel voucher distribution, and coordinates with housing authorities and community resource organizations statewide. Direct services to individuals and families experiencing homelessness are provided free of charge via the helpline and email intake, with the population served including people sleeping outdoors or in vehicles, those at risk of eviction, and survivors of domestic violence.

HAD is funded by tax-deductible donations from individuals, corporations, and foundations (the M&T Charitable Foundation made a $30,000 grant in March 2024) and by HUD Continuum of Care Program grants and other government funding. Specific revenue is not publicly disclosed. The organization is governed by a volunteer Board of Directors with officers including a President (affiliated with the Delaware Senate Majority Caucus), Vice President (affiliated with WSFS Bank), Secretary, Treasurer, and additional board representation from New Castle County, Brandywine Counseling & Community Services, Capano Management, Delaware Developmental Disabilities Council, and NeighborGood Partners, reflecting a cross-sector public-private governance model typical of state-level CoC leads.

Name

Housing Alliance Delaware

Legal name

Housing Alliance Delaware

Website

https://housingalliancede.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Housing Alliance Delaware is a Wilmington-based 501(c)(3) nonprofit serving as HUD's designated Continuum of Care Lead Agency for Delaware, operating the statewide Homeless Helpline, Centralized Intake coordinated-entry system, the CMIS data platform, and affordable-housing policy advocacy.

Ownership category

akta.pro rank

Product category

Homeless Services Coordination

NAICS

Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Homeless services coordination
• Centralized intake system
• Homeless management information
• Continuum of care lead
• Affordable housing advocacy

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: As a 501(c)(3) nonprofit corporation, Housing Alliance Delaware relies on tax-deductible donations from individuals, corporations, and foundations to fund operations and programs.
2. HUD Continuum of Care Program Funding: Federal funding through the HUD CoC Program competition - competitive grants for housing and supportive services for people experiencing homelessness. HAD serves as the CoC Lead Agency, Collaborative Applicant, Centralized Intake Lead, and HMIS Lead.
3. Federal CoC Competition Administration: HAD coordinates the annual HUD CoC Funding Competition for Delaware, reviewing and ranking project applications and making funding recommendations to the CoC Board.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Housing Alliance Delaware operates the statewide Homeless Helpline (1-833-FIND-BED) and Centralized Intake system to connect individuals and families experiencing homelessness in Delaware with emergency shelter, rapid rehousing, and supportive services. As the HUD-designated CoC Lead Agency, it also administers the Community Management Information System (CMIS), coordinates annual Point-in-Time Counts, manages the federal CoC funding competition, and runs policy and community education programs through the Delaware Affordable Housing Coalition and Sussex Housing Group.

Product overview

Housing Alliance Delaware operates as a nonprofit organization offering a portfolio of interconnected housing and homelessness services for Delaware. The core offerings include the Homeless Helpline (1-833-FIND-BED) for emergency shelter referrals, Centralized Intake (Delaware's coordinated entry system) for comprehensive housing needs assessment, and the Community Management Information System (CMIS) serving as the statewide Homeless Management Information System. The Delaware Continuum of Care coordinates the broader homeless response system, while the Policy and Community Education program drives advocacy through sub-brands including the Delaware Affordable Housing Coalition and Sussex Housing Group. Supporting tools include DE Housing Search, DE Housing Access Association, and the Housing Voucher Waitlist Portal for affordable housing navigation.

Differentiator

Problem solved

Functional benefit

Products and services

• Homeless Helpline
• Centralized Intake
• Community Management Information System (CMIS)
• DE Housing Search
• DE Housing Access Association
• Housing Voucher Waitlist Portal

Quantifiable outcome

• Statewide Coordinated Entry system operational Monday-Friday 8am-5pm
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Delaware Continuum of CarecoreStrategic or Co-development PartnerHAD serves as the CoC Lead Agency for Delaware, coordinating the statewide Continuum of Care to address homelessness. The CoC is a community-based collaborative that ensures a responsive, fair, and just approach to addressing homelessness and strives to achieve housing for all Delawareans.
• Delaware Affordable Housing Coalition (DAHC)coreStrategic or Co-development PartnerCoalition focused on affordable housing advocacy and policy in Delaware. Part of HAD's Policy and Community Education program.
• Sussex Housing Group (SHG)coreStrategic or Co-development PartnerHousing advocacy organization serving Sussex County, Delaware. Part of HAD's Policy and Community Education program.
• New Castle County Domestic Violence HotlineminorStrategic or Co-development Partner24-hour confidential hotline for domestic violence survivors in New Castle County. Referenced as a resource for those fleeing DV situations.
• State of Delaware Department of Health and Social Services (DHSS)coreStrategic or Co-development PartnerHAD works with DHSS State Service Centers (15 locations) which provide hotel vouchers to eligible individuals. State service centers are part of Delaware's homeless response system.
• Housing Authorities in DelawarecoreStrategic or Co-development PartnerPartner agencies for housing voucher waitlist management. Through delaware.affordablehousing.com, individuals can apply for housing vouchers or public housing at all Delaware housing authorities.
• Various Community Resource OrganizationsminorImplementation/ SI/ Consulting PartnerNetwork of organizations providing emergency assistance including: St. Vincent DePaul, West End Neighborhood House, Community Resource Center Rehoboth, Salvation Army branches, Friendship House, Catholic Charities Basic Needs, Lutheran Community Services, Family Promise of Southern DE.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• National Alliance to End Homelessness: National policy, research, and advocacy organization for homelessness. Operates at the federal level coordinating Continuum of Care standards, providing training and technical assistance, and influencing HUD policy — analogous to HAD's role but at national scope.
• Corporation for Supportive Housing (CSH): National nonprofit intermediary that provides training, financing, and technical assistance to supportive housing providers and CoCs. Comparable to HAD as a system-level intermediary, though operating nationally with a financing-oriented model.
• Coalition for the Homeless (New York): One of the oldest and largest homelessness advocacy organizations in the U.S., combining direct services, policy advocacy, and research at city/state scale. Comparable mission and integrated advocacy-services model, though operating in a much larger urban context.

Direct peers

• Connecticut Coalition to End Homelessness: Statewide nonprofit serving as the lead agency for Connecticut's homeless response system, including coordinated entry, HMIS administration, and policy advocacy. The closest functional analog to HAD — same CoC lead, HMIS lead, and centralized intake structure in a similarly-sized New England state.
• Massachusetts Coalition for the Homeless: Statewide advocacy and direct-service nonprofit addressing homelessness in Massachusetts through policy work, shelter funding, and family housing programs. Comparable mission and statewide scope though weighted more heavily toward advocacy and prevention than CoC lead operations.

Regional players

• Pennsylvania Coalition to End Homelessness: Statewide coalition supporting Pennsylvania's homelessness response system, including CoC support, training, and advocacy. Operates in a neighboring Mid-Atlantic state with similar regulatory environment but a much larger geographic footprint.
• New Jersey Coalition to End Homelessness: Statewide coalition coordinating New Jersey's homelessness response, including Continuum of Care support and policy advocacy. Neighboring Mid-Atlantic state with shared regional dynamics around housing costs and federal funding flows.

Others

• National Low Income Housing Coalition: National advocacy organization focused exclusively on affordable housing policy and federal funding (LIHTC, HUD appropriations). Comparable to HAD's policy advocacy arm but operating at federal scope with a broader affordable housing (not just homelessness) lens.
• Brandywine Counseling & Community Services: Delaware-based nonprofit providing behavioral health, addiction, and homeless services. Direct operational partner of HAD within Delaware's homeless response system, with overlapping client populations and referral flows — represented on HAD's board.
• WellSky (formerly WellSky Human Services): Vendor of the ServicePoint HMIS platform used by HAD's CMIS system. Functions as a critical infrastructure provider rather than competitor, but its pricing, product roadmap, and HUD compliance posture materially shape HAD's operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/housingalliancede
• LinkedInlinkedin.com/company/housingalliancede

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Housing Alliance Delaware