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Zain Bahrain

Full company profile

uuid00069an

Namestring
Zain Bahrain
Legal namestring
Zain Bahrain B.S.C.
Websiteurl
bh.zain.com
Company typeenum
Private
Founded yearint
2003
Descriptiontext

Zain Bahrain B.S.C. is a Manama-headquartered licensed telecommunications operator and a subsidiary of Kuwait-based Zain Group, providing mobile voice, data, messaging, and broadband services to consumer and enterprise customers in the Kingdom of Bahrain. Founded in 2003 and operating with a Bahraini workforce at a 93.33% Bahrainization rate, the company recorded FY2025 revenue of BD 82.41 million (~USD 218.7M equivalent) with profit of BD 5.99 million, and is led by CEO Duncan Howard.

Zain Bahrain's core technology is built around a 5G network augmented by Ericsson's Edge User Plane / Local Packet Gateway solution, delivering ultra-low latency for Industry 4.0 applications including AI-driven predictive maintenance, autonomous systems, and real-time monitoring. Network capacity is reinforced by deployed advanced radio products (Radio 4823, AIR 3285, Radio 4486) supporting 4G/5G performance. The company operates within Zain Group's footprint of eight Middle East and Africa markets serving 51.2 million customers, gaining scale economics and procurement leverage at the parent level.

The business model is recurring-subscription across three streams: core consumer/SMB telecommunications, enterprise/ICT services (cloud, cybersecurity, fintech enablement, AI-driven platforms), and group-level new business verticals (fintech, tower infrastructure). Consumer products are sold through the proprietary Zain Bahrain eShop at bh.zain.com; enterprise services are delivered through a direct B2B field sales motion. Zain Bahrain is currently pursuing a 100% acquisition of Infonas W.L.L. (Bahrain-headquartered GCC technology and telecom solutions provider) to deepen its enterprise ICT footprint, and is part of the regional TowerCo joint venture with Ooredoo and TASC expected to close in June 2026.

Short descriptiontext

Zain Bahrain is a Manama-based licensed telecommunications operator and subsidiary of Zain Group, providing mobile voice, data, 5G, and enterprise ICT services — including cloud, cybersecurity, fintech enablement, and AI-driven Industry 4.0 platforms — to consumers, enterprises, and government entities across Bahrain.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
501–1,000
akta.pro rankint
HeadquartersManama, Bahrain
HQ citystring
Manama
HQ countrystring
Bahrain
HQ regionstring
Middle East
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
mobile telecommunications services, 5G network connectivity, enterprise ICT solutions, cloud cybersecurity services, fintech enablement platforms
Industry1 code
1Business/Enterprise ISPs (Dedicated Internet Access)
CodeHDAIADABPrimaryYes
NAICS code1 code
  • Wired and Wireless Telecommunications (except Satellite)5171
SIC code1 code
  • Telephone Communications (No Radiotelephone)4813
Product category
Telecommunications Services
Social media profiles1 record
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model3 records
1Telecommunications Services
TypeSubscription Recurring
Description

Core mobile and telecommunications services revenue including voice, data, and messaging services for consumer and enterprise customers in Bahrain.

newsofbahrain.com
2Enterprise/ICT Services
TypeSubscription Recurring
Description

B2B services including cloud solutions, cybersecurity, fintech enablement, and AI-driven platforms targeting enterprise verticals.

techafricanews.com
3New Business Verticals
TypeSubscription Recurring
Description

Fintech and enterprise services delivered $743 million in revenue representing 67% growth, including tower infrastructure partnerships and digital services.

teletimesinternational.com
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales
GTM typeB2B and B2C
B2B and B2C
Offering typeServices
Services
Core offering1 text field

Zain Bahrain is a telecommunications operator providing mobile voice, data, and 5G connectivity services to consumer and enterprise customers in the Kingdom of Bahrain. Its offering includes core telecommunications services (voice, messaging, mobile broadband, 5G), enterprise ICT solutions (cloud, cybersecurity, fintech enablement, and AI-driven platforms) expanded via the announced acquisition of Infonas W.L.L., and digital access through the Zain Bahrain eShop online storefront.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • 93.33% Bahrainization rate achieved
+2 more records
Product overview1 text field

Zain Bahrain is a telecommunications operator providing mobile voice, data, and 5G connectivity services to consumers and enterprises across Bahrain. The company operates as part of Zain Group serving 50.9 million customers across Middle East and Africa markets. Its product portfolio includes core telecommunications services, enterprise ICT solutions (cloud, cybersecurity, fintech enablement, AI-driven platforms) expanded through the acquisition of Infonas W.L.L., and fintech services. The Zain Bahrain eShop serves as the online platform for product sales and customer engagement.

Product and service5 records
1Mobile Telecommunications Services
CategoryTelecommunications Services
Description

Mobile voice, data, messaging, and broadband connectivity services for consumer and enterprise customers across Bahrain, supported by 4G/5G network capabilities.

2Enterprise ICT Solutions
CategoryEnterprise ICT Services
Description

Corporate and ICT services including cloud solutions, cybersecurity, fintech enablement, and AI-driven platforms for enterprise customers and government entities in Bahrain.

35G Edge Connectivity for Industry 4.0
CategoryEnterprise Connectivity Services
Description

Ultra-low latency 5G connectivity capability leveraging Ericsson's Edge User Plane technology to support Industry 4.0 applications for enterprises and government entities in Bahrain.

4Zain Bahrain eShop
CategoryDigital Commerce Platform
Description

Online platform for purchasing Zain Bahrain consumer mobile products, voice, and data services, accessible at bh.zain.com.

5Fintech Services
CategoryFintech Services
Description

Fintech enablement services offered as part of Zain Bahrain's new business verticals, addressing digital financial services demand for consumers and enterprises.

Scale indicator10 records

Each record includes

Type, Value, Description, Source

Partnership4 partners
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2026-05-12
Description

TowerCo partnership between Zain and Ooredoo and TASC progressed toward regulatory completion expected in June 2026. This strategic initiative involves tower infrastructure sharing and represents a major regional consolidation in telecom infrastructure.

Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2026-02-18
Description

Zain Bahrain entered a Share Purchase Agreement to acquire 100% of Infonas W.L.L., a Bahrain-headquartered GCC technology and telecommunications solutions provider. The acquisition aims to expand corporate and ICT footprint across enterprise verticals including cloud, cybersecurity, fintech enablement, and AI-driven platforms, subject to regulatory approvals in Bahrain.

Strategic tierCoreTypeTechnology or IntegrationAnnounced on2025-12-31
Description

Ericsson and Zain Bahrain expanded strategic partnership to deploy Ericsson's Local Packet Gateway solution with Edge User Plane technology across Zain Bahrain's 5G network. The partnership enables ultra-low latency connectivity supporting Industry 4.0 applications including AI-driven predictive maintenance, autonomous systems, and real-time monitoring for enterprises and government entities. Ericsson has been a key 5G supplier for Zain Bahrain since 2019.

Strategic tierCoreTypeTechnology or IntegrationAnnounced on2025-09-15
Description

Partnership agreement to expand mobile broadband and enhance 4G/5G network performance across Bahrain. Ericsson deployed advanced radio products including triple-band Radio 4823, AIR 3285, and triple low-band Radio 4486 to boost network capacity and coverage, supporting Zain Bahrain's digital transformation journey.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers8 records
TypeBroad incumbent
Description

Vodafone is a global telecom operator with operations across multiple regions, offering mobile, fixed, and enterprise services including IoT and cloud. It is comparable in business model, service breadth, and enterprise pivot strategy.

TypeRegional player
Description

du is a major UAE-based telecom operator providing mobile, broadband, and enterprise ICT services. It serves as a strong regional peer given similar product mix, enterprise diversification strategy, and GCC market context.

TypeBroad incumbent
Description

Orange is a major European and MEA telecom operator providing mobile, fixed broadband, and enterprise IT services. Comparable in operating model, enterprise diversification, and emerging market presence.

TypeRegional player
Description

Ooredoo is a major regional telecom operator across the Middle East, North Africa, and Asia. While it does not directly operate in Bahrain retail, it is a Zain Group infrastructure partner (TowerCo) and competes across the broader MENA telecom landscape.

TypeDirect peer
Description

STC Bahrain is a subsidiary of Saudi Telecom Company and operates as a mobile network operator in Bahrain, directly competing with Zain Bahrain for consumer and enterprise customers in the same market.

TypeBroad incumbent
Description

stc is the largest telecom operator in Saudi Arabia and parent of STC Bahrain. It is comparable as a regional incumbent with diversified services including mobile, fixed, cloud, and digital enterprise solutions.

TypeDirect peer
Description

Batelco is the incumbent telecom operator in Bahrain, providing mobile, fixed-line, broadband, and enterprise ICT services. It directly competes with Zain Bahrain across all major product lines in the same geographic market.

TypeBroad incumbent
Description

e& (formerly Etisalat Group) is one of the largest telecom groups in the Middle East, operating across multiple markets with mobile, fixed, and digital services. It is comparable as a broad regional incumbent with overlapping enterprise and consumer telecom offerings.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers2 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI capability3 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Zain Bahrain

Telecommunications Servicesbh.zain.com

Zain Bahrain is a Manama-based licensed telecommunications operator and subsidiary of Zain Group, providing mobile voice, data, 5G, and enterprise ICT services — including cloud, cybersecurity, fintech enablement, and AI-driven Industry 4.0 platforms — to consumers, enterprises, and government entities across Bahrain.

What Zain Bahrain does

Zain Bahrain B.S.C. is a Manama-headquartered licensed telecommunications operator and a subsidiary of Kuwait-based Zain Group, providing mobile voice, data, messaging, and broadband services to consumer and enterprise customers in the Kingdom of Bahrain. Founded in 2003 and operating with a Bahraini workforce at a 93.33% Bahrainization rate, the company recorded FY2025 revenue of BD 82.41 million (~USD 218.7M equivalent) with profit of BD 5.99 million, and is led by CEO Duncan Howard.

Zain Bahrain's core technology is built around a 5G network augmented by Ericsson's Edge User Plane / Local Packet Gateway solution, delivering ultra-low latency for Industry 4.0 applications including AI-driven predictive maintenance, autonomous systems, and real-time monitoring. Network capacity is reinforced by deployed advanced radio products (Radio 4823, AIR 3285, Radio 4486) supporting 4G/5G performance. The company operates within Zain Group's footprint of eight Middle East and Africa markets serving 51.2 million customers, gaining scale economics and procurement leverage at the parent level.

The business model is recurring-subscription across three streams: core consumer/SMB telecommunications, enterprise/ICT services (cloud, cybersecurity, fintech enablement, AI-driven platforms), and group-level new business verticals (fintech, tower infrastructure). Consumer products are sold through the proprietary Zain Bahrain eShop at bh.zain.com; enterprise services are delivered through a direct B2B field sales motion. Zain Bahrain is currently pursuing a 100% acquisition of Infonas W.L.L. (Bahrain-headquartered GCC technology and telecom solutions provider) to deepen its enterprise ICT footprint, and is part of the regional TowerCo joint venture with Ooredoo and TASC expected to close in June 2026.

Zain Bahrain firmographics

Firmographics
Name
Zain Bahrain
Legal name
Zain Bahrain B.S.C.
Website
https://bh.zain.com
Company type
Private
Founded year
2003
Operating status
Operating
Headcount range
501–1,000 employees
Short description
Zain Bahrain is a Manama-based licensed telecommunications operator and subsidiary of Zain Group, providing mobile voice, data, 5G, and enterprise ICT services — including cloud, cybersecurity, fintech enablement, and AI-driven Industry 4.0 platforms — to consumers, enterprises, and government entities across Bahrain.
Ownership category
akta.pro rank

Zain Bahrain industry classification

Industry
Product category
Telecommunications Services
NAICS
Wired and Wireless Telecommunications (except Satellite) (5171)
SIC
Telephone Communications (No Radiotelephone) (4813)
akta.pro primary industry
Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

Keywords

  • Mobile telecommunications services
  • 5G network connectivity
  • Enterprise ICT solutions
  • Cloud cybersecurity services
  • Fintech enablement platforms

Where Zain Bahrain is headquartered

Location

Headquarters

HQ city
Manama
HQ country
Bahrain
HQ region
Middle East

Offices1 record

Markets served

Zain Bahrain business model

Business model
GTM type
B2B and B2C
Offering type
Services
Cost components
Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales

Revenue model

  1. Telecommunications Services: Core mobile and telecommunications services revenue including voice, data, and messaging services for consumer and enterprise customers in Bahrain.
  2. Enterprise/ICT Services: B2B services including cloud solutions, cybersecurity, fintech enablement, and AI-driven platforms targeting enterprise verticals.
  3. New Business Verticals: Fintech and enterprise services delivered $743 million in revenue representing 67% growth, including tower infrastructure partnerships and digital services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Zain Bahrain product offering

Product offering

Core offering

Zain Bahrain is a telecommunications operator providing mobile voice, data, and 5G connectivity services to consumer and enterprise customers in the Kingdom of Bahrain. Its offering includes core telecommunications services (voice, messaging, mobile broadband, 5G), enterprise ICT solutions (cloud, cybersecurity, fintech enablement, and AI-driven platforms) expanded via the announced acquisition of Infonas W.L.L., and digital access through the Zain Bahrain eShop online storefront.

Product overview

Zain Bahrain is a telecommunications operator providing mobile voice, data, and 5G connectivity services to consumers and enterprises across Bahrain. The company operates as part of Zain Group serving 50.9 million customers across Middle East and Africa markets. Its product portfolio includes core telecommunications services, enterprise ICT solutions (cloud, cybersecurity, fintech enablement, AI-driven platforms) expanded through the acquisition of Infonas W.L.L., and fintech services. The Zain Bahrain eShop serves as the online platform for product sales and customer engagement.

Differentiator

Problem solved

Functional benefit

Products and services

  • Mobile Telecommunications Services Mobile voice, data, messaging, and broadband connectivity services for consumer and enterprise customers across Bahrain, supported by 4G/5G network capabilities.
  • Enterprise ICT Solutions Corporate and ICT services including cloud solutions, cybersecurity, fintech enablement, and AI-driven platforms for enterprise customers and government entities in Bahrain.
  • 5G Edge Connectivity for Industry 4.0 Ultra-low latency 5G connectivity capability leveraging Ericsson's Edge User Plane technology to support Industry 4.0 applications for enterprises and government entities in Bahrain.
  • Zain Bahrain eShop Online platform for purchasing Zain Bahrain consumer mobile products, voice, and data services, accessible at bh.zain.com.
  • Fintech Services Fintech enablement services offered as part of Zain Bahrain's new business verticals, addressing digital financial services demand for consumers and enterprises.

Quantifiable outcome

  • 93.33% Bahrainization rate achieved
  • +2 more outcomes

Companies that use Zain Bahrain

Customer profile

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Zain Bahrain technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Zain Bahrain partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core.

  • Ooredoo and TASCcoreStrategic or Co-development Partner · 12 May 2026TowerCo partnership between Zain and Ooredoo and TASC progressed toward regulatory completion expected in June 2026. This strategic initiative involves tower infrastructure sharing and represents a major regional consolidation in telecom infrastructure.
  • Infonas W.L.L.coreStrategic or Co-development Partner · 18 February 2026Zain Bahrain entered a Share Purchase Agreement to acquire 100% of Infonas W.L.L., a Bahrain-headquartered GCC technology and telecommunications solutions provider. The acquisition aims to expand corporate and ICT footprint across enterprise verticals including cloud, cybersecurity, fintech enablement, and AI-driven platforms, subject to regulatory approvals in Bahrain.
  • EricssoncoreTechnology or Integration · 31 December 2025Ericsson and Zain Bahrain expanded strategic partnership to deploy Ericsson's Local Packet Gateway solution with Edge User Plane technology across Zain Bahrain's 5G network. The partnership enables ultra-low latency connectivity supporting Industry 4.0 applications including AI-driven predictive maintenance, autonomous systems, and real-time monitoring for enterprises and government entities. Ericsson has been a key 5G supplier for Zain Bahrain since 2019.
  • EricssoncoreTechnology or Integration · 15 September 2025Partnership agreement to expand mobile broadband and enhance 4G/5G network performance across Bahrain. Ericsson deployed advanced radio products including triple-band Radio 4823, AIR 3285, and triple low-band Radio 4486 to boost network capacity and coverage, supporting Zain Bahrain's digital transformation journey.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Zain Bahrain competitors and assessment

Company assessment

Broad incumbents

  • Vodafone Group: Vodafone is a global telecom operator with operations across multiple regions, offering mobile, fixed, and enterprise services including IoT and cloud. It is comparable in business model, service breadth, and enterprise pivot strategy.
  • Orange (formerly France Télécom): Orange is a major European and MEA telecom operator providing mobile, fixed broadband, and enterprise IT services. Comparable in operating model, enterprise diversification, and emerging market presence.
  • Saudi Telecom Company (stc): stc is the largest telecom operator in Saudi Arabia and parent of STC Bahrain. It is comparable as a regional incumbent with diversified services including mobile, fixed, cloud, and digital enterprise solutions.
  • Etisalat (e&): e& (formerly Etisalat Group) is one of the largest telecom groups in the Middle East, operating across multiple markets with mobile, fixed, and digital services. It is comparable as a broad regional incumbent with overlapping enterprise and consumer telecom offerings.

Regional players

  • du (Emirates Integrated Telecommunications Company): du is a major UAE-based telecom operator providing mobile, broadband, and enterprise ICT services. It serves as a strong regional peer given similar product mix, enterprise diversification strategy, and GCC market context.
  • Ooredoo: Ooredoo is a major regional telecom operator across the Middle East, North Africa, and Asia. While it does not directly operate in Bahrain retail, it is a Zain Group infrastructure partner (TowerCo) and competes across the broader MENA telecom landscape.

Direct peers

  • STC Bahrain: STC Bahrain is a subsidiary of Saudi Telecom Company and operates as a mobile network operator in Bahrain, directly competing with Zain Bahrain for consumer and enterprise customers in the same market.
  • Batelco (Bahrain Telecommunications Company): Batelco is the incumbent telecom operator in Bahrain, providing mobile, fixed-line, broadband, and enterprise ICT services. It directly competes with Zain Bahrain across all major product lines in the same geographic market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

Zain Bahrain social profiles

Digital presence

Zain Bahrain financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Zain Bahrain leadership team

Management profile

Number of profiles

Profiles1 record

Zain Bahrain funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Zain Bahrain M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zain Bahrain

What does Zain Bahrain do?

Zain Bahrain is a telecommunications operator providing mobile voice, data, and 5G connectivity services to consumer and enterprise customers in the Kingdom of Bahrain. Its offering includes core telecommunications services (voice, messaging, mobile broadband, 5G), enterprise ICT solutions (cloud, cybersecurity, fintech enablement, and AI-driven platforms) expanded via the announced acquisition of Infonas W.L.L., and digital access through the Zain Bahrain eShop online storefront.

Is Zain Bahrain a public or private company?

Zain Bahrain is a private company. It is classified as corporate owned and is currently operating.

When was Zain Bahrain founded?

Zain Bahrain was founded in 2003. It employs 501 to 1,000 people.

Where is Zain Bahrain based?

Zain Bahrain is headquartered in Manama, Bahrain, in the Middle East region.

How does Zain Bahrain make money?

Three revenue lines are on record. Telecommunications Services are the primary driver. The others are enterprise/ICT Services and new Business Verticals.

Who are Zain Bahrain's main competitors?

Broad incumbents on record are Vodafone Group, Orange (formerly France Télécom), Saudi Telecom Company (stc) and Etisalat (e&). Regional players are du (Emirates Integrated Telecommunications Company) and Ooredoo. Direct peers are STC Bahrain and Batelco (Bahrain Telecommunications Company).

Does Zain Bahrain have an API?

No public API is recorded for Zain Bahrain.

What industry is Zain Bahrain in?

Zain Bahrain's product category is Telecommunications Services. Its primary akta.pro industry code is HDAIADAB, Business/Enterprise ISPs (Dedicated Internet Access). Its NAICS code is 5171 and its SIC code is 4813.

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Live signals
TelecompaperZain Bahrain's OneCX and Sinnad start collaboration to transform digital customer careZain Bahrain's OneCX expanded its partnership with Sinnad, a card processing and digital payment provider in the MEA region. The collaboration aims to drive innovation in digital customer engagement, automated communications, and service delivery. The agreement was formalized during OneCX Day 2026.TelecompaperZain Bahrain holds OneCX Day 2026Zain Bahrain hosted OneCX Day 2026 under the slogan 'Explore the Future of Customer Experience with AI'. The event gathered business leaders, CX professionals, and technology experts to explore AI's role in customer engagement and digital journeys, featuring keynote sessions, workshops, live demonstrations, signing ceremonies, and networking.TelecompaperZain Bahrain launches IoT platform for businessesZain Bahrain's B2B arm launched a next-generation IoT platform for enterprises, offering unified access control and connectivity management. The platform includes real-time monitoring, direct SIM activation, automated onboarding, advanced analytics, and a customizable dashboard, and is now available to businesses.TelecompaperZain Bahrain runs tech financing scheme with Sharaf DGZain Bahrain has partnered with retailer Sharaf DG Bahrain to offer post-paid customers flexible instalment options for electronics and home appliances. The service, integrated into the Zain mobile app under the expanded Partner Voucher Program, lets eligible users generate shopping vouchers worth up to BHD 600 redeemable at Sharaf DG stores.TelecompaperZain Bahrain's OneCX joins Text Solution partner programmeZain Bahrain's OneCX arm has joined Text Solution's partner programme to expand its customer experience tools for enterprises in Bahrain. As a certified partner, OneCX will provide services including centralized interaction management, AI-driven workflow automation, and actionable data insights. This partnership aims to enhance the portfolio of CX solutions available to commercial organizations in the region.bne IntelliNewsZain Bahrain and tech firm Text enter AI-driven partnershipZain Bahrain signed a partnership with Text, integrating its AI-driven customer service platform into the OneCX portfolio. The deal adds process automation and data analytics to OneCX, aligning with Zain's 4WARD strategy. It reflects Gulf telecoms monetizing enterprise software to complement connectivity revenue.TelecompaperZain Bahrain's OneCX and The CX Clinic hold first training sessionZain Bahrain's OneCX partnered with The CX Clinic to hold its first customer experience training session from August 9 to August 11. The training included industry professionals and Zain employees, focusing on practical customer service capabilities and customer-centric practices.TelecompaperZain Bahrain's OneCX partners with Genesys for contact centre servicesZain Bahrain has announced a partnership with Genesys through its customer experience portfolio OneCX to offer the Genesys Cloud platform for contact centre services. The partnership enables organizations to modernize their contact centres through a single integrated cloud-based system supporting voice, email, and live chat interactions. This collaboration represents a strategic expansion of Zain Bahrain's digital service offerings.TelecompaperZain Bahrain completes acquisition of Infonas and appoints new CEOZain Bahrain has completed its 100 percent acquisition of Infonas, an ICT product and international cable systems provider for enterprises and global carriers. As part of the transaction, Ali Mustafa, who previously led Zain Bahrain's wholesale, roaming, and regulatory functions while driving B2B segment growth since 2018, has been appointed as CEO of Infonas.TelecompaperZain Bahrain partners with PIE to roll out new self-service machinesZain Bahrain has expanded its partnership with Payment International Enterprise (PIE) to deploy next-generation self-service machines across all its retail outlets in the country. The upgraded kiosks feature larger high-resolution displays, enhanced privacy controls, and a faster interface, allowing customers to independently perform a wide range of services. This deployment builds on the long-standing collaboration between the two companies to streamline the in-store customer journey.