Hospitality Staffing Solutions

Name

Hospitality Staffing Solutions

Legal name

Hospitality Staffing Solutions

Website

https://hssstaffing.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Hospitality Staffing Services

NAICS

Temporary Help Services (561320), Food Service Contractors (72231)

SIC

Services-Employment Agencies (7361), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hospitality & Events Temp Staffing (BPACACAN)

akta.pro secondary industries

Event Culinary Staffing & Back-of-House Services (Chefs, Servers, Bartenders) (THAHAKAN), Event Hospitality & VIP Lounge Staff (HSACAEAH), Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)

Keywords

• Hospitality staffing services
• Temporary hospitality labor
• Direct hire recruiting
• Janitorial staffing services
• Recruitment process outsourcing

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices54 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Temporary/Contract Staffing: HSS provides temporary labor to hotels, resorts, casinos, and other hospitality venues. The company handles taxes, worker's compensation, payroll taxes, recruiting, vetting, and hiring costs. Clients pay for the staffed labor while HSS manages the employment relationship.
2. Direct Hire Placement: Fee-based service for filling permanent positions at any level. Costs typically involve a one-time fee based on a percentage of the candidate's annual salary. Expert recruiters help locate top talent nationwide from the hospitality network.
3. Full Department Outsourcing: HSS fully manages client housekeeping, food service, or janitorial departments. This turn-key solution includes dedicated teams overseeing processes, providing savings through standard operating procedures and methodologies without sacrificing quality.
4. Recruitment Process Outsourcing (RPO): Helps hospitality organizations define and control their recruiting process. Can support part or all of a property's permanent hiring through comprehensive external recruitment resources with technology and analytics.
5. Restaurant Cleaning Services: Through parent company KBS, HSS provides comprehensive cleaning services in both front and back of house areas including nightly kitchen cleaning, janitorial services, and specialized degreaser cleaning of kitchen equipment.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Hospitality Staffing Solutions provides supplemental and outsourced staffing for the hospitality industry, supplying temporary/contract labor, direct hire placements, recruitment process outsourcing (RPO), and full department outsourcing for housekeeping, food & beverage, stewarding, janitorial, event, and stadium functions. HSS manages the full employment relationship as the W-2 employer of its workers, handling recruiting, vetting, onboarding, payroll, taxes, and workers' compensation while serving hotels, resorts, casinos, restaurants, stadiums, and other venues through 90+ branch offices across the United States.

Product overview

Hospitality Staffing Solutions (HSS) operates as a staffing and facility services company offering a portfolio of complementary service modules. The core offerings include Contract & Temporary Staffing for flexible hospitality labor, Hospitality RPO for permanent recruitment outsourcing, Direct Hire for fee-based permanent placement, and Full Department Outsourcing for complete managed services. Supporting these core staffing solutions are specialized cleaning and facility services including Janitorial Services, Restaurant Cleaning, Hotel Renovation Cleaning, Stewarding, Event Staffing, and Stadium & Arena Staffing. Additional offerings include H2B Staffing with the Puerto Rico Bridge Program and Task Force Staffing for interim management needs. The company differentiates through proprietary processes including From Prep to Clean and Inspect 360 quality assurance. Services are delivered through 90+ branch offices across 37 states, serving hotels, resorts, casinos, restaurants, healthcare facilities, senior living, stadiums, and educational institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Contract & Temporary Staffing Flexible temporary and contract hospitality labor for hotels, resorts, and casinos, covering back-of-house positions such as housekeeping, janitorial, food staff, kitchen staff, and restaurant staff. HSS acts as W-2 employer, handling payroll taxes, workers' compensation, benefits, recruiting, vetting, and onboarding.
• Hospitality RPO (Recruitment Process Outsourcing) Outsources part or all of a hospitality property's permanent hiring through comprehensive external recruitment resources with analytics and best-in-class processes. Supports scalable permanent recruitment for hotel and resort operators.
• Direct Hire Fee-based direct hire recruiting for filling permanent hospitality positions at any level, leveraging HSS's expert recruiters and nationwide hospitality network to locate top talent. Charged as a one-time fee based on a percentage of the candidate's annual salary.
• Full Department Outsourcing Turn-key outsourcing where HSS fully manages client housekeeping, food service, or janitorial departments. Includes dedicated teams, proprietary processes (From Prep to Clean and Inspect 360), standard operating procedures, and predictable monthly pricing.
• Janitorial Services Outsourced third-shift and overnight janitorial solutions for hospitality brands and other industries, covering common areas, restrooms, restaurants, meeting spaces, convention centers, floor care, kitchen cleaning, and exterior maintenance.
• Restaurant Cleaning Comprehensive cleaning services for restaurants delivered through parent company KBS, including front and back of house areas, nightly kitchen cleaning, dining room cleaning, bathroom sanitation, and specialized degreaser cleaning of kitchen equipment.
• Hotel Renovation Cleaning Pre-construction, post-construction, and hospitality renovation cleaning services that prepare rooms and common areas to be guest-ready after major renovations or new builds.
• H2B Staffing (Puerto Rico Bridge Program) Alternative staffing solutions to traditional H2B/J1 visa programs, including the Puerto Rico Bridge Program that connects properties with skilled hospitality staff from Puerto Rico. Handles recruiting, vetting, transportation, housing, and ongoing employee management.
• Task Force Staffing Professional interim talent for hotels, resorts, casinos, restaurants, and event venues during ownership turnover, medical leave, or hiring gaps. Covers management positions and line employees with 2–24 week assignments, paid transportation, and room & board.
• Stewarding Kitchen and catering support services including dishwashing, sweeping, mopping, equipment maintenance, and plating for catering and culinary operations across 80+ local markets with ongoing hiring, screening, and training processes.
• Event Staffing Professional event staffing for stadiums, arenas, conventions, and live entertainment venues covering janitorial, food and beverage, guest services, ushering, ticket scanning, and front-of-house positions for short-notice and large-scale events.
• Stadium & Arena Staffing Integrated workforce solutions for sports and entertainment venues spanning 50+ stadiums and venues with 115,000+ hours worked. Includes janitorial, facility cleaning, food and beverage staffing, and guest services for professional sports venues and entertainment complexes.

Quantifiable outcome

• 95.5 NPS score from top-tier resorts
• +4 more outcomes

Named customers11 records

Segments9 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered core, flagship and minor.

• Avendra InternationalcoreStrategic or Co-development Partner · 28 April 2025HSS was named Avendra International Preferred Partner for providing housekeeping staffing solutions nationwide. As a preferred staffing supplier, HSS provides Avendra members with exclusive benefits, negotiated pricing, and access to a nationwide talent network. HSS is also Avendra certified for janitorial services, landscaping, and snow removal.
• Puerto Rico Bridge ProgramcoreStrategic or Co-development Partner · 1 January 2017Since 2017, HSS has operated a Puerto Rico recruiting hub through its San Juan office, connecting hospitality staff from Puerto Rico to properties across the continental United States. The program has deployed staff to more than 30 hotels across 15 states, handling recruiting, vetting, transportation, housing, and employee management.
• Kellermeyer Bergensons Services (KBS)flagshipOEM/ Whitelabel/ Licensing PartnerHSS is a KBS Company, part of the largest privately held facility services provider in North America. This partnership expands HSS's service offerings to include janitorial, exterior services, floor care, and specialty services. KBS enables HSS to offer integrated facilities management (IFM) solutions and raise standards while lowering costs nationally.
• Four SeasonscoreChannel Partner/ Reseller/ DistributorHSS provides staffing services for Four Seasons hotels and resorts, including executive stewarding support and task force staffing. Four Seasons is listed among the enterprise management companies served through national account relationships.
• Aimbridge HospitalitycoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Aimbridge Hospitality properties with pre-approved corporate rates. Aimbridge is one of the leading hotel management companies in the U.S.
• Hilton Grand VacationscoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Hilton Grand Vacations properties with pre-approved corporate rates for Sonesta, Hilton, and other major brands.
• Highgate HoldingscoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Highgate Holdings properties with pre-approved corporate rates and quarterly business reviews.
• SonestacoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Sonesta properties with pre-approved corporate rates included in the national account program.
• Marriott InternationalcoreChannel Partner/ Reseller/ DistributorHSS serves Marriott International properties including Tru By Hilton and Marriott Vacation Club locations, providing staffing services through corporate relationships.
• Hersha Hospitality ManagementcoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Hersha properties with pre-approved corporate rates and regular operational check-ins.
• Crestline Hotels & ResortscoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Crestline properties with standardized service terms and national pricing.
• Davidson Hospitality GroupcoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Davidson properties as part of the national account program.
• White Lodging ServicescoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for White Lodging properties with pre-approved corporate rates.
• InnventurescoreChannel Partner/ Reseller/ DistributorHSS provides enterprise-level staffing agreements for Innventures properties as part of the national account program.
• Culinary Schools and Hospitality ProgramsminorStrategic or Co-development PartnerHSS recruiters have established long-term relationships with leading culinary schools and hospitality programs across the country. Many students are excited about real-world experience opportunities and are interested in hospitality careers, creating a pipeline of qualified talent.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Aramark: Major provider of food services, uniform, and facility services including within hotels, resorts, and entertainment venues. Comparable to HSS because it offers outsourced workforce and operations solutions for hospitality-adjacent clients, overlapping with HSS's stewarding, F&B, and event staffing work.
• ManpowerGroup: One of the world's largest staffing firms with hospitality exposure among many other verticals. Comparable to HSS because it provides temporary and contract staffing (including hospitality housekeeping and F&B) through a global branch network, competing on scale and breadth.
• ABM Industries: Large public facility services provider with deep presence in hospitality housekeeping, janitorial, and parking. Comparable because it offers managed janitorial and outsourced staffing for hotels at national scale, competing with HSS's full department outsourcing and KBS partnership offerings.
• Sodexo: Global food services and integrated facility management provider with significant hospitality-segment exposure, including hotel housekeeping and F&B operations. Comparable to HSS because it bundles staffing and operations support for hotel owners under multi-year service contracts.
• Randstad: Global staffing and HR services leader with hospitality and hospitality-adjacent client work in the US. Comparable to HSS because it competes for the same temporary and contract labor dollars at hotels, resorts, casinos, and event venues, though without HSS's vertical specialization.

Others

• HCareers (Hotel Career Center): Hospitality-focused job board and recruitment platform connecting hotel employers with candidates. Comparable to HSS as an adjacent talent-acquisition channel, particularly for HSS's direct hire and RPO service lines within the same hospitality labor pool.
• Kellermeyer Bergensons Services (KBS): Parent company of HSS and the largest privately held facility services provider in North America. Comparable because it provides integrated facility management (janitorial, exterior, floor care) that HSS cross-sells alongside its staffing solutions, sharing customer relationships and operating model.

Emerging players

• Instawork: Gig-economy staffing platform focused on hospitality, warehouse, and food service shift work. Comparable to HSS because it directly targets the same temporary labor pools (housekeepers, dishwashers, servers) that HSS services, representing a structural digital alternative to the branch-based model.
• ShiftPixy: Technology-driven staffing platform serving restaurants and hospitality operators with shift-based W-2 and 1099 workers. Comparable to HSS because it specifically targets the same hourly hospitality workforce and offers an app-based procurement alternative to traditional staffing agencies.

Direct peers

• Express Employment Professionals: Large private staffing firm with explicit hospitality and hotel staffing placement services operating through a North American franchise branch network. Comparable to HSS because it serves the same hotel/resort clients with temporary, contract, and direct-hire placements using a similar local-branch operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/staffing_hss
• LinkedInlinkedin.com/company/hospitality-staffing-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospitality Staffing Solutions