vault

What vault does

Vault is a US-domiciled specialty insurance platform focused exclusively on the high-net-worth personal lines market, serving affluent individuals and families with homes valued over $2 million who require customized coverage that standard admitted carriers cannot provide. The company operates through two regulated entities: Vault Reciprocal Exchange, a Florida-domiciled reciprocal insurance exchange, and Vault E&S Insurance Company, an Arkansas-domiciled surplus lines carrier, both managed by Vault Risk Management Services, LLC as attorney-in-fact. Its product suite spans nine lines — Vault Custom (E&S underwriting), Homeowners, Auto, Collections, Excess Liability, Yacht, Aviation, Group Personal Excess Liability, and Commercial — with the Vault Custom offering serving as the core differentiator by enabling blank-canvas policy crafting for non-standard risks such as luxury residences, fine art, jewelry, yachts, and private aircraft.

The business model is straightforward insurance premium revenue collected on a recurring (annual) basis, with no publicly disclosed pricing given the bespoke nature of each policy. Distribution is exclusively indirect, routed through a recruited network of independent insurance agents and brokers who access the platform via a dedicated Agent Login portal; customers cannot purchase directly online. Marketing relies on content (Knowledge Hub articles on risk mitigation) and phone-based engagement, supported by dedicated quote and claims phone lines. The company maintains four US offices (St. Petersburg FL, New York NY, West Palm Beach FL, Chicago IL) and employs 101–250 people, with Mary Qualls serving as Co-Founder and Chief Underwriting Officer. HSCM Bermuda participated as an investor in a November 2020 funding event.

Vault does not sell or market technology products, has no disclosed APIs, SDKs, or third-party integrations, and operates a conventional policy management and underwriting platform rather than a technology-first stack. The company's competitive position rests on E&S underwriting authority, domain specialization in luxury-asset classes, agent-channel relationships, and the regulatory complexity of its reciprocal-plus-E&S structure, rather than on software, data, or AI capabilities.

Name

vault

Legal name

Vault Risk Management Services, LLC

Website

https://vault.insurance

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Vault is a US specialty insurer providing customized high-net-worth personal and commercial lines — including homeowners, auto, yacht, aviation, and collections — distributed exclusively through independent agents via a reciprocal exchange and E&S carrier.

Ownership category

akta.pro rank

Headquarters

HQ city

St. Petersburg

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Insurance Premium Revenue: Vault Insurance generates revenue through insurance premiums collected from policyholders. The company operates as a reciprocal insurance exchange with affiliated surplus lines carrier (Vault E&S Insurance Company), collecting premiums for customized coverage across homeowners, auto, collections, yacht, aviation, commercial, and excess liability lines.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Vault provides customized insurance products for affluent individuals, families, and businesses with complex risks. The company operates as a reciprocal insurance exchange and surplus lines carrier, offering tailored policies across homeowners, auto, collections, excess liability, yacht, aviation, group excess liability, and commercial lines, with a specialty E&S underwriting capability (Vault Custom) for risks standard insurers decline.

Product overview

Vault Insurance is a high-net-worth insurance provider offering a platform of specialized insurance products for affluent individuals, families, and businesses. The portfolio includes Vault Custom (customized E&S policies), Homeowners, Auto, Collections, Excess Liability, Yacht, Aviation, Group Personal Excess Liability, and Commercial insurance. The company operates as a surplus lines insurer and reciprocal insurance exchange, providing tailored coverage options for customers with homes valued over $2 million.

Differentiator

Problem solved

Functional benefit

Products and services

• Vault Custom Insurance Customized insurance policies crafted by Vault's E&S (Excess and Surplus) underwriters to fit the unique needs of affluent individuals and families, offering flexible, blank-canvas coverage beyond standard policy forms for risks that standard insurers decline.
• Homeowners Insurance Comprehensive insurance coverage designed specifically for affluent homeowners with high-value properties, protecting the extraordinary quality, customization, and design of luxury homes.
• Auto Insurance Enhanced, broader auto insurance coverage for luxury vehicles equipped with high-end smart technology and customizations, tailored for affluent customers whose needs exceed standard auto policies.
• Collections Insurance Coverage for personal collections including fine art, jewelry, vintage wine, rare whiskey, couture gowns, and priceless antiques — protecting whatever passion the customer collects.
• Excess Liability Insurance Personal excess liability coverage protecting high-net-worth individuals and their financial security from exposure arising from the risks associated with their lifestyle, assets, and investments.
• Yacht Insurance Specialized coverage designed for Vault's high-net-worth personal-lines clientele operating mid-sized to larger boats and yachts within designated navigational areas of the U.S. coastlines and inland waterways.
• Aviation Insurance Comprehensive and customized aviation insurance solutions covering private jets, piston aircraft, turboprops, twin-engine aircraft, helicopters, light aircraft, and corporate aviation fleets.
• Group Personal Excess Liability Insurance Flexible group structures with worldwide personal excess liability protection offered to organizations for coverage of their members, employees, or clients.
• Commercial Insurance Customized commercial insurance coverage for businesses with complex risks, providing color and customization beyond standard commercial policies to fit unique business needs.

Quantifiable outcome

• Claims paid within 3 weeks of reporting

Named customers5 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Nationwide Private Client: Nationwide Private Client offers high-net-worth homeowners, auto, and umbrella policies through select agents. It directly competes with Vault on customized HNW coverage and agency-based distribution.
• PURE Group (Privilege Underwriters Reciprocal Exchange): PURE is a member-owned reciprocal insurance exchange exclusively serving high-net-worth individuals with homeowners, auto, collections, and excess liability coverage. It is the most structurally and strategically comparable competitor to Vault, sharing the reciprocal exchange model and HNW-only focus.
• Liberty Mutual Private Client: Liberty Mutual's Private Client unit offers customized homeowners, auto, and umbrella coverage for affluent customers through independent agents. It competes head-to-head with Vault across similar HNW product lines and distribution channels.

Broad incumbents

• W. R. Berkley Corporation: W. R. Berkley operates specialty and surplus lines insurance businesses serving complex and non-standard personal and commercial risks. Its excess and surplus operations parallel Vault's E&S underwriting capability for unique HNW exposures.
• Cincinnati Financial: Cincinnati Financial insures high-value homes, autos, and personal property through independent agents, with a strong emphasis on customization and local underwriting authority similar to Vault's E&S approach.
• AIG Private Client Group: AIG Private Client Group insures luxury homes, autos, collections, and personal liability for affluent households in the U.S. It is a direct competitor in the HNW personal insurance market with significant scale and brand recognition.
• Markel: Markel is a specialty insurer with personal lines capabilities serving affluent and unique-risk customers across yacht, collections, and specialty property. It overlaps with Vault on E&S-style underwriting for non-standard risks.
• Chubb (Personal Risk Services): Chubb is the dominant global insurer for HNW personal lines through its Personal Risk Services division, offering Masterpiece homeowners, valuable articles, auto, and excess liability. It is the gold-standard broad incumbent against which Vault competes in the same product categories and customer segment.
• Travelers Personal Insurance: Travelers provides high-value homeowners, auto, and umbrella products including options for luxury homes through its Premier and High-Value Home programs. It is a comparable broad-line carrier with HNW products sold through independent agents.

Emerging players

• Hagerty: Hagerty specializes in collector car and automotive enthusiast insurance, including high-value vehicle coverage for affluent owners. It overlaps with Vault's Auto and Collections product lines within the HNW enthusiast segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/VaultInsHQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about vault