NaphCare

What NaphCare does

NaphCare, Inc. is a privately held, family-owned correctional healthcare company founded in 1989 in Birmingham, Alabama by Jim McLane (now Chairman), with his son Bradford T. McLane serving as CEO since 2020 and Connie Young as President since July 2025. The company delivers comprehensive medical, mental health, dental, pharmacy, telehealth, dialysis, Medication-Assisted Treatment, and forensic services to city and county jails, state departments of corrections, and federal Bureau of Prisons facilities, supported by nearly 6,000 employees across 500+ correctional facilities in 49 states.

The company's technology backbone is TechCare, an electronic health record developed internally and launched in 2004 as the industry's first corrections-specific EHR; it manages 245,000+ active patient records daily across 220+ facilities and integrates with state health information exchanges, offender management systems, pharmacy, lab, radiology, immunization registries, and Power BI dashboards. NaphCare Rx is the company's wholly owned, in-house pharmacy and is described as the only comprehensive correctional healthcare pharmacy operated by a healthcare company itself, providing sterile compounding, hazardous compounding (including chemotherapy), and monthly polypharmacy review of 60,000+ medication profiles. Additional products include STATCare 24/7 telehealth, MyCare Patient Portal, and the THRIVE jail-based mental health and competency restoration program.

NaphCare sells exclusively through government procurement, securing multi-year contracts via competitive RFP processes at the city, county, state, and federal levels. Recent notable state-level wins include the Arizona Department of Corrections, Rehabilitation and Reentry (entered 2022, exceeding $300M/year in payments per federal court findings), the Wyoming Department of Corrections (July 2024), the New Mexico Corrections Department TechCare rollout (February 2025 across 10 prisons serving ~5,700 residents), and the Georgia Department of Corrections TechCare 5.0 implementation (August 2025 across 62 facilities serving 41,000+ patients). The NaphCare Charitable Foundation (established 2011) supports scholarships, behavioral health research, and mental health awareness initiatives. Two material risks cloud the trajectory: a February 2025 federal receivership ruling against Arizona's prison healthcare system named NaphCare as the current provider (under appeal), and active investigations at Fulton County Jail related to alleged medical neglect.

Name

NaphCare

Legal name

NaphCare, Inc.

Website

https://naphcare.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

NaphCare is a family-owned correctional healthcare company that delivers medical, mental health, pharmacy, telehealth, and forensic services to city, county, state, and federal correctional facilities across 49 U.S. states, anchored by its proprietary TechCare EHR and owned NaphCare Rx pharmacy.

Ownership category

akta.pro rank

Product category

Correctional Healthcare Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG)

akta.pro secondary industries

Correctional/Detention Facility Health Departments (HLAJAAAH), Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)

Keywords

• Correctional healthcare services
• Correctional pharmacy services
• Correctional EHR systems
• Medication-assisted treatment
• Telehealth for corrections

Headquarters

HQ city

Birmingham

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Correctional Healthcare Managed Services: Comprehensive healthcare services contracts with government agencies (local, state, federal) to provide medical, mental health, dental, and pharmaceutical care within correctional facilities. Revenue derived from contractual arrangements typically through competitive government procurement processes.
2. Technology Solutions (EHR Licensing): Licensing and implementation of TechCare EHR system to correctional agencies. Includes deployment, training, integration with existing systems, and ongoing support services.
3. Pharmacy Services (NaphCare Rx): Integrated pharmacy services including prescription dispensing, clinical pharmacy reviews, sterile compounding, and medication management. Revenue generated through formulary management and cost-efficient medication delivery.
4. Administrative Services: Claims processing, billing, medical scheduling, and specialty provider network development for government agencies including the federal Bureau of Prisons and Residential Re-Entry Management Branch.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

NaphCare delivers comprehensive correctional healthcare services to jails, state prisons, and federal facilities, including medical, mental health, dental, and pharmaceutical care. The company operates NaphCare Rx, the only fully integrated pharmacy owned by a correctional healthcare provider, with in-house sterile compounding. NaphCare also develops and licenses TechCare, a corrections-specific electronic health record (EHR) system launched in 2004, along with STATCare 24/7 telehealth, the MyCare Patient Portal, THRIVE forensic mental health programs, and claims/administrative services for government agencies.

Product overview

NaphCare delivers correctional healthcare through a three-part integrated model: (1) Healthcare Services including medical and mental health care, pharmacy (NaphCare Rx), telehealth (STATCare 24/7), dialysis, Medication-Assisted Treatment, and forensic services (THRIVE); (2) Technology Solutions anchored by TechCare EHR, the industry's first corrections-specific electronic health record launched in 2004, supplemented by MyCare Patient Portal and TechCare BI Dashboard; and (3) Administrative Services covering claims processing, specialty provider networks, and medical scheduling. TechCare manages over 245,000 active patient records daily across more than 200 local and state correctional facilities. The company operates its own in-house pharmacy—NaphCare Rx—which is unique in the correctional healthcare industry and provides sterile and hazardous compounding services.

Differentiator

Problem solved

Functional benefit

Brands

• TechCare: Industry-leading electronic health record (EHR) system designed specifically for correctional healthcare, managing patient records accurately and efficiently while maintaining compliance and safety standards. Used in more than 195 local and state correctional facilities, managing over 245,000 active patient records daily.
• NaphCare Rx
• THRIVE
• STATCare 24/7
• MyCare Patient Portal

Products and services

• Correctional Healthcare Services (Medical and Mental Health) Comprehensive medical and mental health care services delivered on-site at correctional facilities, including intake screenings, chronic disease management, mental health treatment, and reentry planning. Built on the proprietary Proactive Care Model ensuring community-standard care within facilities.
• TechCare Electronic Health Record (EHR) Corrections-specific electronic health record (EHR) system that integrates critical systems, ensures real-time data access, and automates workflows to improve patient outcomes, staff efficiency, and compliance with national standards. Used in 220+ local and state correctional facilities managing 245,000+ active patient records daily. Can be licensed and implemented separately by correctional agencies.
• NaphCare Rx (Integrated Pharmacy Services) The only comprehensive correctional healthcare pharmacy owned and operated by a correctional healthcare company in the country. Pharmacists work within the same system as physicians and nurse practitioners, reviewing patient records in real time through TechCare. Provides in-house sterile compounding including IV antibiotic kits and hazardous compounding for chemotherapy, shipping directly to partner facilities. Reviews over 60,000 patient medication profiles monthly.
• STATCare 24/7 Telehealth Telehealth service providing 24/7 access to medical consultations and care coordination for patients in correctional facilities, enabling real-time medical consultations and mental health support.
• Medication-Assisted Treatment (MAT) Comprehensive substance use disorder treatment program providing full spectrum MAT services including buprenorphine, methadone, and naltrexone for individuals entering jail or prison who are already on MAT or need treatment initiated during incarceration. Early buprenorphine initiation protocol screens all patients at booking and starts treatment within 24 hours.
• THRIVE Forensic Services Forensic services program providing jail-based mental health treatment, competency restoration services for individuals found incompetent to stand trial, and mental health stabilization units. The first competency treatment program of its kind in Nevada.
• Dialysis Services Specialized dialysis treatment services provided on-site within correctional facilities for patients requiring renal care, eliminating need for costly and security-risky offsite transports.
• Provider Portal (Claims Processing) HIPAA-secure web portal providing third-party administrative services for healthcare providers serving NaphCare's partner facilities. Includes 24-hour access to claim status, explanation of payments (EOP) reprints, claims dispute/appeal functionality, and electronic claims submission capabilities.
• Specialty Provider Network Services Development and management of specialty provider networks for correctional agencies, including third-party administrative services for federal Bureau of Prisons and Residential Re-Entry Management Branch. Over 8,000 specialty providers across Florida alone.

Quantifiable outcome

• Over $4 million annual nonformulary pharmaceutical cost reduction at major state DOC partner through systematic clinical pharmacy review
• +4 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Washoe County Sheriff's Office (Nevada)coreStrategic or Co-development Partner · 24 February 2026Launch of THRIVE Jail-Based Competency Treatment program at Washoe County Detention Facility, the first such program in Nevada. Provides comprehensive mental health competency restoration services for individuals found incompetent to stand trial. Evolved from earlier THRIVE Jail-based Treatment Program opened September 2024. Enabled by Nevada legislation passed July 2025.
• Georgia Department of CorrectionscoreTechnology or Integration · 21 August 2025Statewide implementation of TechCare 5.0 EHR across 62 facilities, managing health records for over 41,000 patients. Completed in nine months with training for over 1,700 health staff. One of the top five largest state prison systems in the country.
• New Mexico Corrections DepartmentcoreTechnology or Integration · 12 February 2025Full implementation of TechCare EHR across 10 state prisons serving 5,700 residents. First EHR implementation for the department, transitioning from paper records. Integrated with offender management system, pharmacy provider, laboratory/radiology services, immunization registry, and State of New Mexico Health Information Exchange. MyCare Patient Portal deployment planned.
• St. Lucie County (Florida)coreStrategic or Co-development Partner · 15 August 2024Contract to provide comprehensive healthcare services for approximately 1,250 incarcerated individuals at St. Lucie County Jail. Includes medical, mental health, dental, and pharmaceutical care. Partnership combined with state legislation supported by Rep. Dana Trabulsky creating cost-savings for taxpayers. Effective July 29, 2024.
• Wyoming Department of CorrectionscoreStrategic or Co-development Partner · 1 July 2024Comprehensive healthcare services partnership statewide. Part of NaphCare's expansion into state prison systems. Represents 14 new partner facilities combined with Arizona contract.
• East Valley Institute of Technology (EVIT)minorOthers · 1 July 2024$20,000 donation from NaphCare Charitable Foundation to support EVIT's Licensed Practical Nurse (LPN) and Registered Nurse (RN) programs. Funding to support instructor salaries. Part of workforce development initiative addressing nursing labor market decrease.
• Arizona Department of Corrections, Rehabilitation and ReentrycoreStrategic or Co-development Partner · 1 January 2022Comprehensive healthcare services contract representing entry into state prison market. Includes ADA compliance support. Represents 14 new partner facilities and addition of significant employees.
• Hillsborough County Sheriff's Office (Florida)coreStrategic or Co-development PartnerHealthcare services partnership with positive testimonial from Sheriff Chad Chronister. Described as partnership that is changing and saving lives.
• Florida County Partners (Orange, Pasco, Pinellas, Sarasota)coreStrategic or Co-development PartnerPartnerships with multiple Florida counties for quality healthcare services, technology solutions, and administrative services. 450 Florida-based employees and over 8,000 specialty providers across the state.
• Journal of Correctional Health CareminorStrategic or Co-development PartnerNaphCare Charitable Foundation research on jail population health trends published in peer-reviewed journal. First study to use prescription data to estimate prevalence of medical and behavioral health conditions in national sample of jail detainees.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Wellpath: Wellpath (formerly Correct Care Solutions) is the largest direct competitor to NaphCare in U.S. correctional healthcare, providing medical and mental health services to inmates across local, state, and federal facilities. It is the most directly comparable peer given similar customer base and service model.
• Centurion Health: Centurion Health is a subsidiary of Centene Corporation providing correctional healthcare services to state and local correctional agencies. It is a direct competitor to NaphCare in the state DOC and county jail managed-care market and similarly operates integrated pharmacy services.
• Wexford Health Sources: Wexford Health Sources is a privately held correctional healthcare company providing medical, mental health, and pharmacy services to state and local correctional facilities. It is a direct competitor to NaphCare in the state prison and county jail segment.
• PrimeCare Medical: PrimeCare Medical is a regional correctional healthcare provider serving county jails, state prisons, and federal facilities primarily in the Mid-Atlantic and Northeast U.S. It is a direct but more regional peer to NaphCare's national footprint.
• Armor Correctional Health Services: Armor Correctional Health Services is a private correctional healthcare company providing comprehensive medical, mental health, and pharmacy services to county and state correctional agencies. It is a direct peer to NaphCare, though operating at smaller scale.
• Corizon Health (now Tehum Care Services): Corizon Health was one of the largest U.S. correctional healthcare providers before restructuring into Tehum Care Services following bankruptcy. It is a direct competitor to NaphCare with comparable customer base of state and federal correctional agencies.

Emerging players

• CorEMR: CorEMR is a corrections-specific electronic health record vendor competing with NaphCare's TechCare platform. It is an emerging EHR-focused peer in the same correctional software category but does not provide the broader managed-care services NaphCare offers.

Broad incumbents

• Epic Systems: Epic Systems is a broad incumbent EHR vendor serving large hospital systems that increasingly manages care continuity for incarcerated patients as they transition to community providers. It is a broader competitive threat to TechCare when correctional facilities integrate with community health information exchanges.
• Cigna Group (Evernorth): Cigna, through its health services businesses, manages behavioral health, pharmacy, and integrated care services that increasingly intersect with correctional reentry populations. It is a broad incumbent adjacent to NaphCare's MAT, mental health, and pharmacy offerings.

Others

• Cencora (formerly AmerisourceBergen): Cencora is a major pharmaceutical distributor and pharmacy services provider that supplies correctional facilities. It is an indirect ecosystem participant to NaphCare Rx, both as a potential supplier and a competitor for outsourced correctional pharmacy contracts.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat7 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCsy_v-TzmFoSdD7zU0X192A/videos
• Facebookfacebook.com/124549757608960
• LinkedInlinkedin.com/company/naphcare-inc.
• Instagraminstagram.com/one_naphcare
• Xx.com/naphcare1

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NaphCare