National Arbitration and Mediation
National Arbitration and Mediation is a New York-based alternative dispute resolution provider offering arbitration, mediation, and virtual ADR services through a panel of 2,600+ neutrals to 10,000+ clients including over 50% of the Fortune 100.
- Company typePrivate
- Founded1993
- HeadquartersGarden City, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What National Arbitration and Mediation does
National Arbitration and Mediation (NAM) is a full-service alternative dispute resolution (ADR) provider founded in 1993 and headquartered in New York City, with six offices across New York State and a neutral panel of more than 2,600 distinguished former judges and legal practitioners covering all 50 states, Puerto Rico, and major international cities. The company serves more than 10,000 commercial entities, including over 50% of the Fortune 100, across primary customer segments of law firms (both plaintiff and defense), insurance carriers, corporate legal departments, and government entities, with deep expertise across 25+ practice areas including complex commercial, employment, personal injury, construction, insurance/reinsurance, matrimonial, and intellectual property disputes.
NAM's core offerings include arbitration, mediation, neutral evaluation services (mock trials, mock mediations, special master), an appeals process, mass arbitration filings, and New York State Paid Family Leave dispute services. These services are delivered through a proprietary technology stack led by the myADR Case Management System, which provides organizations with secure, real-time oversight of their ADR programs and case performance metrics, and a Virtual ADR platform built on Zoom integration with breakout-room functionality for private caucus discussions. The company also operates a Public Arbitration Clause Registry that publicly lists the consumer-facing arbitration clauses of major brands including Zoom, Wayfair, NBA, Nintendo Switch, PlayStation, Epic Games, Tinder, DoorDash, Match.com, and Kohl's, serving as both a transparency mechanism and a demand-generation asset.
The business model is transaction-based, with case administration fees tied to filing volume, claim size, neutral selection, and service tier (Express Arbitration for cases up to $50,000, Express Mediation for matters with $25,000 minimum policy limits, and standard services for larger or more complex matters). Go-to-market is sales-led and relationship-driven, relying on direct outreach to law firms, insurance carriers, and corporate legal departments, complemented by a complimentary CLE program that operates as both a thought-leadership channel and a demand-generation engine. Since July 2024, NAM has been a portfolio company of Thompson Street Capital Partners (TSCP), with stated investment thesis centered on geographic expansion, tech-enabled service offerings, and potential M&A activity.
National Arbitration and Mediation firmographics
Firmographics- Name
- National Arbitration and Mediation
- Legal name
- National Arbitration and Mediation
- Website
- https://namadr.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- National Arbitration and Mediation is a New York-based alternative dispute resolution provider offering arbitration, mediation, and virtual ADR services through a panel of 2,600+ neutrals to 10,000+ clients including over 50% of the Fortune 100.
- Ownership category
- akta.pro rank
National Arbitration and Mediation industry classification
Industry- Product category
- Alternative Dispute Resolution Services
- NAICS
- All Other Legal Services (541199)
- SIC
- Services-Legal Services (8111)
- akta.pro primary industry
- Litigation & Dispute Resolution (BPAHAAAB)
- akta.pro secondary industry
- IP Litigation & Dispute Resolution (BPAHAMAE)
Keywords
Where National Arbitration and Mediation is headquartered
LocationHeadquarters
- HQ city
- Garden City
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
National Arbitration and Mediation business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- ADR Administration Fees: NAM charges fees for administering arbitration and mediation proceedings, including case filing, neutral assignment, hearing scheduling, and award issuance. Fee structures vary based on case type, claim amount, and service tier (standard vs. Express programs).
- Mass Arbitration Filing Services: NAM handles high-volume arbitration filings, providing streamlined case management and neutral selection for mass claim proceedings, generating fees based on filing volume and complexity.
- Continuing Legal Education (CLE) Programs: NAM provides complimentary CLE programs to law firms and organizations, which serve as a demand generation and relationship-building tool while also generating revenue through partnerships with organizations such as ABA, NYS Academy of Trial Lawyers, and bar associations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Express Arbitration - Cases up to $50,000 |
| Transaction based/ take rate | Pay-as-you-go | Express Mediation - Minimum policy limits of $25,000 |
| Other | Pay-as-you-go | Standard Arbitration and Mediation Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
National Arbitration and Mediation product offering
Product offeringCore offering
National Arbitration and Mediation (NAM) administers alternative dispute resolution (ADR) proceedings, including arbitration, mediation, neutral evaluation, and mass arbitration filings, supported by a nationwide panel of 2,600+ former judges and legal practitioners acting as neutrals. Services are delivered in-person at NAM's New York conference facilities or remotely via its proprietary Virtual ADR videoconferencing platform. The proprietary myADR case management system allows client organizations to oversee their ADR programs, track metrics, and manage case performance across all 50 states and internationally.
Product overview
NAM (National Arbitration and Mediation) is a full-service provider of Alternative Dispute Resolution (ADR) services operating a platform-plus-services model. The core offerings include Arbitration and Mediation services, supplemented by proprietary technology through the myADR Case Management system. Additional services include Mass Arbitration Filings, Virtual ADR via video conferencing, NYS Paid Family Leave services, Neutral Evaluation Services (mock trials/mediations/arbitrations, Special Master), and an Appeals Process. NAM also maintains a Public Arbitration Clause Registry. The company supports clients throughout the U.S. and internationally through a network of over 2,600 neutrals and operates its own conference facilities for in-person hearings.
Differentiator
Problem solved
Functional benefit
Brands
- myADR: Proprietary dispute resolution case management technology system that provides organizations with the ability to oversee their NAM ADR programs and initiatives.
Products and services
- Arbitration Formal dispute resolution process where a neutral arbitrator hears evidence and issues a binding decision on disputes between parties. Used by law firms, corporate legal departments, insurance carriers, and government entities across commercial, employment, insurance, construction, personal injury, and other matters.
- Mediation Facilitated negotiation process in which a neutral mediator helps disputing parties reach a mutually acceptable resolution. Served across 25+ practice areas including commercial, employment, insurance, personal injury, matrimonial, and construction.
- Mass Arbitration Filings Specialized handling of high-volume arbitration filings, providing streamlined case management and neutral selection for mass claim proceedings, including consumer-facing arbitration programs administered on behalf of corporate clients.
- NYS Paid Family Leave Dispute Resolution Specialized ADR services for New York State Paid Family Leave disputes and claims, administered under HAVA and related state programs.
- myADR Case Management NAM's proprietary dispute resolution case management system that provides organizations with secure access to oversee their NAM ADR programs and initiatives, with real-time metrics on case performance for all parties.
- Virtual ADR / Videoconferencing Technology-enabled ADR conducted via secure video conferencing, supporting multi-party arbitrations and mediations with main meeting rooms and breakout rooms for private discussions with neutrals.
- Neutral Evaluation Services Includes mock trials, mock mediations, mock arbitrations, and Special Master services for parties seeking case assessment and evaluation from experienced neutrals prior to or during proceedings.
- Appeals Process ADR-based process for handling appeals and appellate arbitration matters through NAM's panel of neutrals.
- Express Arbitration Program Discounted arbitration program for cases up to $50,000, featuring qualified neutrals providing efficient resolution.
- Express Mediation Program Discounted mediation program for cases with minimum policy limits of $25,000, providing efficient resolution through qualified mediators.
Quantifiable outcome
- Voted #1 ADR Provider in New York for 15 consecutive years in the New York Law Journal Best Of survey
- +4 more outcomes
Companies that use National Arbitration and Mediation
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
National Arbitration and Mediation technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
National Arbitration and Mediation partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
National Arbitration and Mediation competitors and assessment
Company assessmentDirect peers
- JAMS: JAMS is the largest private ADR provider in the U.S., offering arbitration, mediation, and virtual ADR through a national panel of retired judges and attorneys. It is NAM's closest direct competitor for the same corporate, law firm, and insurance clients, and routinely competes with NAM for the #1 ranking in industry Best Of surveys.
- ADR Services, Inc. ADR Services is a privately held ADR provider with a large panel of retired judges and attorneys offering arbitration, mediation, and special master services. It directly overlaps NAM's core offerings and competes for the same plaintiff and defense law firm clients, though with stronger concentration on the West Coast.
- International Centre for Dispute Resolution (ICDR): ICDR is the international division of the AAA and handles cross-border commercial arbitrations and mediations. It competes with NAM for international and complex commercial mandates and represents one of the most established alternatives in the institutional ADR market.
- American Arbitration Association (AAA): AAA is the oldest and one of the largest non-profit ADR organizations in the U.S., administering arbitrations and mediations across commercial, construction, employment, and consumer disputes. It directly competes with NAM in nearly every practice area and industry segment NAM serves.
- CPR International Institute for Conflict Prevention and Resolution: CPR is a non-profit ADR organization providing arbitration rules, mediation procedures, and a distinguished panel of neutrals for complex commercial disputes. It competes with NAM in the high-end corporate and complex commercial practice area segment.
Emerging players
- FedArb: FedArb is a national ADR provider focused on complex commercial and federal-style disputes, offering arbitration and mediation through an experienced panel of former judges. It overlaps NAM's commercial and appellate arbitration offerings and represents a more boutique competitor in the same space.
- Smartsettle: Smartsettle is an online dispute resolution platform that uses AI-assisted negotiation for commercial and consumer disputes. It targets the same small-to-mid value case segment as NAM's Express programs and represents an emerging technology-driven alternative to traditional ADR forums.
- ARC - American Resolute Arbitration and Mediation: ARC is a smaller ADR provider offering arbitration, mediation, and case management services to corporate and law firm clients. It overlaps with NAM on transactional ADR delivery but operates at a smaller scale and with a less prominent brand.
Regional players
- McCorkle Litigation Services: McCorkle Litigation Services is a private ADR firm based in the Southeast U.S. offering arbitration, mediation, and special master services through a panel of retired judges. It is comparable to NAM's core service model but primarily serves a different regional geography.
Broad incumbents
- Tyler Technologies (Modria): Tyler Technologies acquired Modria, an online dispute resolution platform originally built for eBay and PayPal, and now offers ODR software to courts, government agencies, and businesses. It represents a technology-enabled competitor whose lower-cost software model could pressure NAM's lower-value case volume.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights6 records
Customer concentration
National Arbitration and Mediation social profiles
Digital presenceNational Arbitration and Mediation financial estimates
Financial estimateRevenue estimate
Valuation estimate
National Arbitration and Mediation leadership team
Management profileNumber of profiles
Profiles3 records
National Arbitration and Mediation funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
National Arbitration and Mediation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about National Arbitration and Mediation
What does National Arbitration and Mediation do?
National Arbitration and Mediation (NAM) administers alternative dispute resolution (ADR) proceedings, including arbitration, mediation, neutral evaluation, and mass arbitration filings, supported by a nationwide panel of 2,600+ former judges and legal practitioners acting as neutrals. Services are delivered in-person at NAM's New York conference facilities or remotely via its proprietary Virtual ADR videoconferencing platform. The proprietary myADR case management system allows client organizations to oversee their ADR programs, track metrics, and manage case performance across all 50 states and internationally.
Is National Arbitration and Mediation a public or private company?
National Arbitration and Mediation is a private company. It is classified as private equity controlled and is currently operating.
When was National Arbitration and Mediation founded?
National Arbitration and Mediation was founded in 1993. It employs 101 to 250 people.
Where is National Arbitration and Mediation based?
National Arbitration and Mediation is headquartered in Garden City, United States, in the North America region.
How does National Arbitration and Mediation make money?
Three revenue lines are on record. ADR Administration Fees are the primary driver. The others are mass Arbitration Filing Services and continuing Legal Education (CLE) Programs.
Who are National Arbitration and Mediation's main competitors?
Direct peers on record are JAMS, ADR Services, Inc., International Centre for Dispute Resolution (ICDR), American Arbitration Association (AAA) and CPR International Institute for Conflict Prevention and Resolution. Emerging players are FedArb, Smartsettle and ARC - American Resolute Arbitration and Mediation. McCorkle Litigation Services is listed as a regional player. Tyler Technologies (Modria) is listed as a broad incumbent.
Does National Arbitration and Mediation have an API?
No public API is recorded for National Arbitration and Mediation.
What industry is National Arbitration and Mediation in?
National Arbitration and Mediation's product category is Alternative Dispute Resolution Services. Its primary akta.pro industry code is BPAHAAAB, Litigation & Dispute Resolution, with a secondary code of BPAHAMAE, IP Litigation & Dispute Resolution. Its NAICS code is 541199 and its SIC code is 8111.