What Chili's does

Chili's Grill & Bar is a full-service American casual dining chain founded in 1975 in Dallas, Texas, owned by Brinker International (NYSE: EAT). The chain operates approximately 1,200+ domestic US locations plus international franchise operations in Mexico (Alsea) and Chile (Lucens Capital), serving over one million customers daily across its footprint. Its core product is sit-down casual dining featuring Tex-Mex and American fare — burgers, fajitas, ribs, chicken, pasta — anchored by signature items including the Triple Dipper appetizer sampler (41 million units sold annually, 11% of business) and a 30-million-margarita-per-year bar program. Menu innovation extends into Big Smasher burgers, the Big Crispy Chicken Sandwich platform, and a rotating Margarita of the Month.

The underlying technology stack is a conventional modern restaurant platform: iOS and Android mobile applications (Chili's app), online ordering via chilis.com, tabletop loyalty enrollment devices, physical and digital gift card systems, kitchen touchscreen systems, and loyalty integration. The company notably removed serving robots (Bear Robotics Servi) and cancelled AI phone ordering under current leadership, redirecting technology spend toward Wi-Fi, manager laptops, iPads, and kitchen infrastructure. The My Chili's Rewards loyalty program and Margarita of the Month Club with collectible merchandise drive repeat engagement.

The business model is primarily company-owned full-service restaurant operations generating over 90% of Brinker International's revenue, supplemented by franchise and licensing royalties internationally (Mexico, Chile, and planned UK entry). Pricing centers on the '3 for Me' value combo at $10.99 (beverage + starter + entrée), Margarita of the Month at $6, happy hour specials ($3 beers, $7 margaritas), premium PATRÓN frozen margaritas starting at $10, and gift cards ($10–$100). Distribution combines dine-in, pickup, delivery (own channels plus DoorDash/Uber Eats/Grubhub), catering via Party Platters, and merchandise via welcometochilis.com. Go-to-market emphasizes value-focused viral social media marketing targeting Gen Z and price-conscious middle-income households trading down from fast food.

Name

Chili's

Legal name

Brinker International, Inc.

Website

http://www.chilis.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Fresh flavors layered in every bite.

Ownership category

akta.pro rank

Product category

Casual Dining Restaurants

NAICS

Full-Service Restaurants (722511), Restaurants and Other Eating Places (7225), Food Services and Drinking Places (722)

SIC

Retail-Eating & Drinking Places (5810), Retail-Eating Places (5812)

akta.pro primary industry

Ethnic & Regional Cuisine Restaurants (THAFACAD)

Keywords

• Casual dining restaurants
• Full-service dining
• Tex-Mex cuisine
• Restaurant value meals
• Margarita bar program

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Company-Owned Restaurant Sales: Chili's generates the majority of revenue (over 90% of Brinker International's total sales) through company-owned full-service restaurant operations, including dine-in, takeout, and delivery orders across approximately 1,200+ domestic locations.
2. Franchise and Licensing Revenue: Chili's operates through franchise agreements internationally (e.g., Alsea-operated locations in Mexico and Latin America, Lucens Capital-operated locations in Chile). Franchise sales contribute meaningful royalty and licensing income.
3. Alcohol and Beverage Sales: Margaritas and alcohol represent a significant revenue stream. Chili's sells nearly 30 million margaritas annually, with margarita of the month at $6 each and premium options including PATRÓN-based frozen margs at $10+. Happy hour pricing includes margs from $7 and domestic beers from $3.
4. Gift Card and Merchandise Sales: Physical and digital gift cards sold online with values from $10 to $100, with bulk corporate gift card ordering available. Margarita of the Month Club merchandise including hats, crewnecks, and cabaña shirts sold through welcometochilis.com.
5. Party Platters and Catering: Party platter menu for events including wings, pasta, salads, and desserts available for to-go and delivery orders, generating incremental per-transaction revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

Chili's Grill & Bar is a full-service casual dining restaurant chain serving American-Mexican Tex-Mex cuisine including burgers, fajitas, ribs, chicken, pasta, steaks, and a leading margarita and bar program. The chain operates approximately 1,200+ company-owned and franchised locations across the United States and select international markets, generating revenue primarily through dine-in, pickup, and delivery transactions supplemented by gift cards and party platters.

Product overview

Chili's Grill & Bar is a full-service casual dining restaurant chain owned by Brinker International, founded in Texas in 1975. Its core product is its restaurant dining experience offering American-Mexican Tex-Mex cuisine. The company operates a multi-product portfolio anchored by its restaurant business, supplemented by digital products (mobile app, online ordering), loyalty programs (My Chili's Rewards, Margarita of the Month Club), and a value meal platform (3 For Me at $10.99). The Triple Dipper appetizer sampler and Margarita program are key revenue drivers. Chili's also offers catering via Party Platters, gift cards, and operates charitable initiatives including the Create-A-Pepper program for St. Jude.

Differentiator

Problem solved

Functional benefit

Brands

• Triple Dipper: Appetizer sampler featuring three selections with dipping sauces, a signature menu item driving significant revenue (11% of overall business with 70% YoY sales growth)
• 3 for Me
• Big Smasher Burger
• Margarita of the Month Club
• Guiltless Grill

Products and services

• Chili's Grill & Bar (Core Restaurant) Full-service casual dining restaurant chain offering American-Mexican Tex-Mex cuisine, including fajitas, burgers, chicken, ribs, pasta, steaks, and a full bar with margaritas. Serves individual consumers and families across ~1,200+ US locations.
• 3 For Me Value Meal Value meal deal at $10.99 starting price allowing customers to pick a beverage, starter, and main course. Includes options like the Big Crispy Chicken Sandwich, burgers, quesadillas, and sirloin. Designed for price-conscious consumers comparing sit-down value to fast food.
• Triple Dipper Appetizer sampler allowing guests to choose three appetizers and three dipping sauces. A signature menu item accounting for approximately 11% of overall business with 70% year-over-year sales growth.
• Margarita of the Month Club Monthly rotating margarita club featuring a new $6 limited-time margarita each month with handcrafted premium ingredients, plus official member merchandise and collectibles.
• Premium PATRÓN Frozen Margaritas Premium frozen margarita offerings made with PATRÓN Silver tequila, including the Patron Frozen Marg, Flamingo Freeze, and Arctic Drift, sold starting at $10.
• My Chili's Rewards Loyalty program offering free chips and salsa every visit (with minimum $5 purchase), free birthday dessert, surprise rewards, exclusive giveaways, and merch deals. Members can join via app, website, or in-restaurant tabletop device.
• Party Platters Catering offering featuring wings, pasta, salads, desserts and more available for takeout and delivery, serving parties, watch events, birthdays, and gatherings.
• Chili's Mobile App Mobile application for iOS (App Store) and Android (Google Play) enabling online ordering for pickup or delivery, loyalty rewards redemption, and personalized offers.
• Chili's Gift Cards Physical and digital gift cards with minimum value of $10 and maximum of $100 per card, redeemable at Chili's Grill & Bar and Maggiano's Little Italy locations in the U.S., Puerto Rico, Guam, and U.S. Military bases overseas. Bulk corporate gift card ordering available.
• Online Ordering (Pickup & Delivery) Online and mobile ordering platform for pickup and delivery, integrated with the mobile app and website.
• Big Crispy Chicken Sandwich Premium chicken sandwich featuring an 80%+ larger filet than McDonald's McCrispy (per Dallas-Fort Worth study), positioned against fast-food chicken offerings.
• Southwestern Queso New queso menu item replacing prior queso offerings after two years of development.

Quantifiable outcome

• 500% stock price surge under new leadership
• +10 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Spire MotorsportsminorGTM or Marketing Partner · 24 February 2026Chili's Grill & Bar returned to NASCAR racing through a continued partnership with Spire Motorsports and driver Carson Hocevar for the 'Ride the 'Dente' campaign promoting its Presidente Margarita. The campaign featured a new car design in black, white, and red with the recognizable Ride the 'Dente logo. Chili's has sold nearly 30 million margaritas in the U.S. in 2025 and uses motorsport sponsorship to market its menu staple.
• Lucens CapitalcoreChannel Partner/ Reseller/ Distributor · 11 November 2025Lucens Capital completed the acquisition of Chili's Grill & Bar and P.F. Chang's restaurant operations in Chile from Alsea, bringing two established casual dining brands under new ownership. The firm partnered with Santiago Farinati, former CEO of Alsea's Southern Cone operations, along with two longstanding investors who bring regional operating expertise. This acquisition reinforces Lucens Capital's focus on partnering with leading international brands and experienced local teams across Latin America's consumer services sector.
• TecovasminorStrategic or Co-development Partner · 29 July 2025Tecovas and Chili's collaborated on a limited-edition line of cowboy boots and belts made from the same red vinyl material used in Chili's restaurant booths, featuring chili pepper motifs and co-branded logos. The boots, priced at $345, launched on July 29 and sold out quickly. The partnership allowed Tecovas to gain mass appeal through Chili's widespread recognition while elevating Chili's brand image through association with a premium leather goods maker.
• McDonald's (Competitive Benchmarking)minorOthers · 18 April 2025Chili's has deliberately positioned itself as a value alternative to McDonald's, with marketing campaigns comparing its Big Crispy Chicken Sandwich (with an 80%+ larger filet than McDonald's McCrispy based on a Dallas-Fort Worth study) against McDonald's offerings. CEO Kevin Hochman cited McDonald's traffic struggles among lower-income consumers as a tailwind for Chili's growth.
• Fast CompanyminorGTM or Marketing PartnerFast Company included Chili's in its 2026 list of Most Innovative Companies in Restaurants, Dining, and Food Services. Seven Dallas-Fort Worth companies were recognized, with Chili's noted for achieving 19 consecutive quarters of same-store sales growth.
• AlseacoreChannel Partner/ Reseller/ DistributorAlsea is the licensed operator of Chili's and other restaurant brands (Starbucks, P.F. Chang's, Vips) in Mexico and Latin America. Alsea operates Chili's locations across Mexico and reported positive comparable sales growth from Chili's that helped offset weakness in its Starbucks coffee segment. Alsea sold its Chile operations to Lucens Capital in November 2025 but continues to operate Chili's in Mexico and other Latin American markets.
• PATRÓN Tequila (Bacardi)minorStrategic or Co-development PartnerChili's launched three new premium frozen margaritas made with PATRÓN Silver tequila — Patrón Frozen Marg, Flamingo Freeze, and Arctic Drift — priced starting at $10. The chain is rolling out new frozen margarita machines across its U.S. locations to ensure consistent quality. This partnership positions Chili's margarita program as premium, differentiated from the standard $6 Margarita of the Month offerings.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Olive Garden (Darden Restaurants): Olive Garden is the #1 US casual-dining chain by sales and Chili's most direct competitor — Chili's overtook it in 2025 to become #2. Both compete in full-service casual Italian vs. American-Mexican dining with similar price points, alcohol-led bar programs, and family-oriented customer segments.
• Texas Roadhouse: Texas Roadhouse is a leading US casual-dining steakhouse chain with comparable full-service dining model, comparable average-unit-volume economics, and a value-focused positioning that Chili's also pursues. Both serve price-conscious families and trade at meaningfully higher multiples than Brinker.
• Applebee's (Dine Brands): Applebee's is the most direct competitor to Chili's — both are full-service casual-dining chains with American bar-and-grill menus, value meal platforms, strong alcohol programs, and franchise-heavy operating models. They compete for the same budget-conscious middle-income and family segments.
• TGI Friday's: TGI Friday's is a full-service casual-dining chain with a similar bar-centric American menu, heavy alcohol focus, and family/casual dining positioning. It competes directly with Chili's for happy hour traffic, group dining, and mall/urban casual-dining occasions.
• Outback Steakhouse (Bloomin' Brands): Outback Steakhouse is a full-service casual-dining chain under Bloomin' Brands with comparable dinner-focused menu, full bar program, and family/value positioning. Like Chili's, it serves middle-income households seeking full-service dining at competitive price points.
• Red Robin Gourmet Burgers: Red Robin is a casual-dining chain specializing in burgers and family dining, comparable to Chili's in menu overlap (burgers, bottomless sides), value pricing, and family occasion use cases. Both target similar casual-dining occasions and value-conscious consumers.
• Buffalo Wild Wings (Inspire Brands): Buffalo Wild Wings is a casual-dining sports bar chain with a similar full-bar-and-wings value proposition, family appeal, and digital/app-driven ordering infrastructure. Both brands compete for sports viewing, group occasions, and bar-led casual dining occasions.
• Cracker Barrel Old Country Store: Cracker Barrel is a casual-dining chain targeting similar family and value-conscious segments with a full-service, sit-down American comfort food menu and retail merchandise component. Both compete for family dining occasions and middle-income value-driven consumers.
• Denny's: Denny's is a value-focused casual-dining chain with 24/7 full-service dining, breakfast focus, and family-oriented positioning. Like Chili's, it competes for budget-conscious diners seeking sit-down service at lower price points than premium casual-dining concepts.

Broad incumbents

• Darden Restaurants: Darden Restaurants is the parent company of Olive Garden and a multi-concept casual-dining incumbent (LongHorn, Yard House, Cheddar's, Capital Grille). It is a direct peer for valuation, operational benchmarks, and casual-dining category dynamics even though its portfolio is more diversified than Chili's.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Chilis
• Facebookfacebook.com/chilis
• Instagraminstagram.com/chilis
• TikToktiktok.com/@chilisofficial

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chili's