Therap Services
Therap Services is a privately held SaaS company providing HIPAA-compliant electronic documentation to 15,000+ human-services providers and state agencies in the U.S. and Canada. The platform offers 70+ subscription-based modules including EHR, EVV, billing, and an AI suite.
- Company typePrivate
- Founded2003
- HeadquartersWaterbury, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Therap Services does
Therap Services, LLC is a privately held SaaS company founded in 2003 and headquartered in Torrington, Connecticut. The company provides a HIPAA-compliant, web-based electronic documentation platform used by more than 15,000 human-services providers across the United States, primarily serving Intellectual and Developmental Disabilities (I/DD) providers, Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS) organizations. Therap also supplies documentation infrastructure to state and government agencies (e.g., North Dakota DHS, Alaska DHSS, Oklahoma DHS, Tennessee DIDD) and operates wholly-owned regional entities Therap Global and Therap Canada for international reach.
The platform is a unified suite of 70+ tools spanning Electronic Health Records (EHR), Person-Centered Planning, Billing and Claiming, Incident Reporting, Case Management, Electronic Visit Verification (EVV), Medication Administration Record (MAR), Secure Video Documentation, and a Business Intelligence layer built on Oracle Business Intelligence (OBIEE). It is complemented by Therap Connect, a mobile and IoT application integrating Arlyn Wheelchair Scales and iHealth devices, and by Charting the LifeCourse integration for person-centered planning. Since late 2025 the company has layered a Therap AI Suite (QA Assistant, AI Summary, AI Translator, AI-Powered Fatal Five Dashboard, video transcription, GER alerts) and holds 21+ granted U.S. patents covering HIPAA-compliant video documentation, AI/ML PII redaction, IoT biometric monitoring, and integrated care coordination. Therap is a CMS-certified EVV vendor in multiple states and integrates with state-designated EVV aggregators in 12+ states.
Therap generates revenue through quote-based enterprise SaaS subscriptions priced per agency on user count, modules selected, and state-specific compliance requirements; pricing is not publicly disclosed. The go-to-market is sales-led, with regional field representatives, direct state procurement relationships, and conference-driven demand generation (annual Therap National Conference plus ANCOR Gold, NASDDDS, The Arc, HCBS, and KAPP sponsorships). The company has grown to 251–500 employees on a bootstrapped basis with no disclosed venture funding, holds G2 leadership badges continuously from 2021 through 2026, and is currently hiring Support Specialists and an Assistant Business Development Consultant.
Therap Services firmographics
Firmographics- Name
- Therap Services
- Legal name
- Therap Services, LLC
- Website
- https://therapservices.net
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Therap Services is a privately held SaaS company providing HIPAA-compliant electronic documentation to 15,000+ human-services providers and state agencies in the U.S. and Canada. The platform offers 70+ subscription-based modules including EHR, EVV, billing, and an AI suite.
- Ownership category
- akta.pro rank
Therap Services industry classification
Industry- Product category
- Human Services Documentation Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support) (HLACAIAG)
Keywords
Where Therap Services is headquartered
LocationHeadquarters
- HQ city
- Waterbury
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Therap Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Software Subscription / SaaS: Therap Services operates as a SaaS provider offering HIPAA-compliant electronic documentation software on a subscription basis. The platform includes 70+ tools for users covering documentation, billing, EVV, health tracking, and reporting. Pricing is quote-based, typically per-agency with factors including number of users, modules selected, and state/government requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Not specified | Enterprise SaaS subscription with 70+ tools |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Therap Services product offering
Product offeringCore offering
Therap Services provides a HIPAA-compliant, web-based SaaS electronic documentation platform for human services organizations, primarily those serving individuals with intellectual and developmental disabilities (I/DD), Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS). The unified platform bundles 70+ tools covering electronic health records, person-centered planning, billing and claiming, incident reporting, case management, electronic visit verification, secure video documentation, and AI-powered quality assurance. It is sold to private service provider agencies and state government agencies on a subscription basis.
Product overview
Therap Services provides a comprehensive HIPAA-compliant electronic documentation platform for human services organizations, particularly those serving individuals with intellectual and developmental disabilities (I/DD) and those receiving Home and Community-Based Services (HCBS) and Long-Term Services and Supports (LTSS). The platform operates as a unified system with over 70 integrated tools and modules, including core Electronic Health Records (EHR), Person-Centered Planning, Billing and Claiming, Incident Reporting and Management, Case Management, Electronic Visit Verification (EVV), Business Intelligence Platform, and Care Plan modules. The product portfolio has expanded significantly with AI-powered capabilities including the QA Assistant for documentation analysis, AI Summary Tool for Case Note summarization, AI Translator for multilingual documentation, and the AI-Powered Fatal Five Dashboard for health risk identification. Additional modules include Timesheet Module, Time Tracking Module, Secure Document Signing (SDS), Health Tracking Module, Medication Administration Record (MAR), Video Library with Transcript functionality, Individual Home Page, and Sleep Tracking. The platform is complemented by mobile applications (Therap Connect) and serves over 15,000 providers across multiple U.S. states.
Differentiator
Problem solved
Functional benefit
Brands
- Therap AI: Suite of AI-enabled tools for human services providers including QA Assistant, AI Summary, AI Translator, and Fatal Five Dashboard.
- Therap Connect
- Therap Global
- Therap Canada
Products and services
- Electronic Health Records (EHR) Comprehensive EHR system enabling efficient tracking of health data and creation of detailed reports for human services organizations.
- Person-Centered Planning Comprehensive suite to support individuals, families, and teams in helping people reach their life goals through integrated planning tools.
- Billing and Claiming Billing solutions preventing recoupments and streamlining billing processes from service documentation to claim reconciliation.
- Incident Reporting and Management Complete workflow to report incidents and accidents, streamlining investigation processes for critical incident management.
- Case Management Tools helping agencies and state governments track and manage services individuals receive across various settings.
- Electronic Visit Verification (EVV) EVV solutions to build schedules, track staff hours, and meet federal EVV requirements under the 21st Century Cures Act.
- Business Intelligence Platform Agency performance dashboards using Oracle Business Intelligence (OBIEE) for tracking demographics, incidents, health, billing data, and data-driven outcomes.
- Therap AI Suite Suite of AI-enabled tools including QA Assistant, AI Summary Tool, AI Translator, AI-Powered Fatal Five Dashboard, and automated attendance tracking using facial recognition for human services providers.
- Therap Connect Mobile application and automated data capturing tool for helping caregivers provide person-centered care, with IoT integration for Arlyn Wheelchair Scales and iHealth devices.
- Secure Video Documentation HIPAA-compliant secure video documentation tool for capturing, storing, and managing video records within human services settings, with facial recognition capabilities.
Quantifiable outcome
- Consistent 4.7/5 overall rating from over 70 verified user reviews
- +2 more outcomes
Companies that use Therap Services
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
Therap Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature12 records
Therap Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, major, regional and minor.
- Charting the LifeCourse (CtLC)coreTherap integrates Charting the LifeCourse tools to support person-centered planning. The company has licensed CtLC tools and employs certified experts to facilitate effective planning and evaluation of support systems. This integration is featured on the Individual Home Page and supports outcome-focused service delivery.
- OraclecoreTherap partnered with Oracle to build a HIPAA-compliant Video Library for support providers. The platform utilizes Oracle Business Intelligence (OBIEE) technology for the Business Intelligence platform, which offers advanced dashboards for data aggregation and reporting across incident analysis, billing, demographics, health tracking, and EVV.
- ANCOR (American Network of Community Options and Resources)coreTherap maintains a Gold Partnership with ANCOR, sponsoring ANCOR Connect 2026 in Boston. The partnership includes showcasing AI tools and documentation solutions. COO Justin Brockie led sessions on AI-powered technology in I/DD supports at NASDDDS conferences.
- NASDDDS (National Association of State Directors of Developmental Disabilities Services)majorTherap sponsored the NASDDDS Annual Conference where COO Justin Brockie presented sessions on AI-powered technology in intellectual and developmental disabilities supports. Active collaboration on emerging trends in I/DD services.
- The ArcmajorTherap sponsored The Arc's National Convention held November 13-15, 2025 in Charlotte, North Carolina. The sponsorship reinforced Therap's commitment to innovation and partnership within the I/DD sector.
- HCBS Conference (Home and Community-Based Services)majorTherap served as Platinum Sponsor of the 2025 HCBS Conference, supporting innovation in Home and Community-Based Services. Conference participation includes sessions on person-centered and data-driven practices.
- KAPP (Kentucky Association of Private Providers)regionalTherap was a Diamond Sponsor at the 2023 KAPP Annual Conference, demonstrating commitment to the human services community in Kentucky.
- ADvancing StatesregionalTherap joined the 2022 Hybrid HCBS Conference of ADvancing States to speak about person-centered and data-driven practices in HCBS and human services.
- Institute for Community InclusionminorTherap collaborates with the Institute for Community Inclusion on research to improve employment outcomes for job seekers with disabilities.
- North Dakota Department of Human ServicesmajorNorth Dakota DHS received certification from CMS for the Therap Electronic Visit Verification System, enabling EVV compliance across the state.
- Alaska Department of Health and Social ServicesmajorAlaska DHSS received certification from CMS for the Therap Electronic Visit Verification System.
Scale indicators4 records
Recent moves6 records
Expansion highlights7 records
Therap Services competitors and assessment
Company assessmentDirect peers
- Procentive: I/DD-specific case management and documentation platform that competes head-to-head with Therap for I/DD provider and state agency contracts.
- Netsmart Technologies: Publicly traded (NYSE: NSM) human services and post-acute care EHR vendor that competes directly with Therap in I/DD, HCBS, and LTSS settings, with a much larger salesforce and PE backing from GI Partners.
- Anasazi Software: Behavioral health and I/DD documentation platform with EHR and case management capabilities overlapping Therap's documentation, incident reporting, and person-centered planning modules.
- CoreCentric Solutions: I/DD and HCBS-focused case management software vendor targeting Medicaid waiver providers with documentation and billing modules directly overlapping Therap.
- Axxys Technologies: Human services and I/DD-focused case management software vendor serving provider agencies with overlapping EHR, billing, and incident-management modules similar to Therap's suite.
- eVero Software: I/DD and HCBS documentation and billing software vendor competing with Therap for the same intellectual/developmental disabilities provider market, particularly in New York state agencies.
Broad incumbents
- WellSky: Large PE-backed human services and post-acute care software vendor (formerly Mediware) with a broader portfolio spanning behavioral health, hospice, home health, and I/DD — adjacent to Therap's I/DD/HCBS focus but operating at materially larger scale.
Emerging players
- Polaris Innovations Group: Human services documentation vendor focused on I/DD and HCBS providers with a smaller footprint but overlapping EHR and EVV functionality targeted at Therap's core segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Therap Services social profiles
Digital presenceTherap Services compliance and trust
Trust signalCompliance2 records
Therap Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Therap Services leadership team
Management profileNumber of profiles
Profiles10 records
Therap Services subsidiaries and ownership
Company hierarchySubsidiaries3 records
Therap Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Therap Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Therap Services
What does Therap Services do?
Therap Services provides a HIPAA-compliant, web-based SaaS electronic documentation platform for human services organizations, primarily those serving individuals with intellectual and developmental disabilities (I/DD), Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS). The unified platform bundles 70+ tools covering electronic health records, person-centered planning, billing and claiming, incident reporting, case management, electronic visit verification, secure video documentation, and AI-powered quality assurance. It is sold to private service provider agencies and state government agencies on a subscription basis.
Is Therap Services a public or private company?
Therap Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Therap Services founded?
Therap Services was founded in 2003. It employs 251 to 500 people.
Where is Therap Services based?
Therap Services is headquartered in Waterbury, United States, in the North America region.
How does Therap Services make money?
One revenue line is on record: software Subscription / SaaS.
Who are Therap Services's main competitors?
Direct peers on record are Procentive, Netsmart Technologies, Anasazi Software, CoreCentric Solutions, Axxys Technologies and eVero Software. WellSky is listed as a broad incumbent. Polaris Innovations Group is listed as an emerging player.
Does Therap Services have an API?
No public API is recorded for Therap Services.
What industry is Therap Services in?
Therap Services's product category is Human Services Documentation Software. Its primary akta.pro industry code is HLACAIAG, Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support). Its NAICS code is 5182 and its SIC code is 7370.