Therap Services

What Therap Services does

Therap Services, LLC is a privately held SaaS company founded in 2003 and headquartered in Torrington, Connecticut. The company provides a HIPAA-compliant, web-based electronic documentation platform used by more than 15,000 human-services providers across the United States, primarily serving Intellectual and Developmental Disabilities (I/DD) providers, Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS) organizations. Therap also supplies documentation infrastructure to state and government agencies (e.g., North Dakota DHS, Alaska DHSS, Oklahoma DHS, Tennessee DIDD) and operates wholly-owned regional entities Therap Global and Therap Canada for international reach.

The platform is a unified suite of 70+ tools spanning Electronic Health Records (EHR), Person-Centered Planning, Billing and Claiming, Incident Reporting, Case Management, Electronic Visit Verification (EVV), Medication Administration Record (MAR), Secure Video Documentation, and a Business Intelligence layer built on Oracle Business Intelligence (OBIEE). It is complemented by Therap Connect, a mobile and IoT application integrating Arlyn Wheelchair Scales and iHealth devices, and by Charting the LifeCourse integration for person-centered planning. Since late 2025 the company has layered a Therap AI Suite (QA Assistant, AI Summary, AI Translator, AI-Powered Fatal Five Dashboard, video transcription, GER alerts) and holds 21+ granted U.S. patents covering HIPAA-compliant video documentation, AI/ML PII redaction, IoT biometric monitoring, and integrated care coordination. Therap is a CMS-certified EVV vendor in multiple states and integrates with state-designated EVV aggregators in 12+ states.

Therap generates revenue through quote-based enterprise SaaS subscriptions priced per agency on user count, modules selected, and state-specific compliance requirements; pricing is not publicly disclosed. The go-to-market is sales-led, with regional field representatives, direct state procurement relationships, and conference-driven demand generation (annual Therap National Conference plus ANCOR Gold, NASDDDS, The Arc, HCBS, and KAPP sponsorships). The company has grown to 251–500 employees on a bootstrapped basis with no disclosed venture funding, holds G2 leadership badges continuously from 2021 through 2026, and is currently hiring Support Specialists and an Assistant Business Development Consultant.

Name

Therap Services

Legal name

Therap Services, LLC

Website

https://therapservices.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Therap Services is a privately held SaaS company providing HIPAA-compliant electronic documentation to 15,000+ human-services providers and state agencies in the U.S. and Canada. The platform offers 70+ subscription-based modules including EHR, EVV, billing, and an AI suite.

Ownership category

akta.pro rank

Product category

Human Services Documentation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHLACAIAG

Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support)

Healthcare & Life Sciences/Digital Health & Health IT/Healthcare Data Platforms, Warehousing & Governance

Keywords

• HIPAA-compliant documentation
• Electronic health records
• Electronic visit verification
• Human services software
• Medicaid billing solutions

Headquarters

HQ city

Torrington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Software Subscription / SaaS: Therap Services operates as a SaaS provider offering HIPAA-compliant electronic documentation software on a subscription basis. The platform includes 70+ tools for users covering documentation, billing, EVV, health tracking, and reporting. Pricing is quote-based, typically per-agency with factors including number of users, modules selected, and state/government requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Therap Services provides a HIPAA-compliant, web-based SaaS electronic documentation platform for human services organizations, primarily those serving individuals with intellectual and developmental disabilities (I/DD), Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS). The unified platform bundles 70+ tools covering electronic health records, person-centered planning, billing and claiming, incident reporting, case management, electronic visit verification, secure video documentation, and AI-powered quality assurance. It is sold to private service provider agencies and state government agencies on a subscription basis.

Product overview

Therap Services provides a comprehensive HIPAA-compliant electronic documentation platform for human services organizations, particularly those serving individuals with intellectual and developmental disabilities (I/DD) and those receiving Home and Community-Based Services (HCBS) and Long-Term Services and Supports (LTSS). The platform operates as a unified system with over 70 integrated tools and modules, including core Electronic Health Records (EHR), Person-Centered Planning, Billing and Claiming, Incident Reporting and Management, Case Management, Electronic Visit Verification (EVV), Business Intelligence Platform, and Care Plan modules. The product portfolio has expanded significantly with AI-powered capabilities including the QA Assistant for documentation analysis, AI Summary Tool for Case Note summarization, AI Translator for multilingual documentation, and the AI-Powered Fatal Five Dashboard for health risk identification. Additional modules include Timesheet Module, Time Tracking Module, Secure Document Signing (SDS), Health Tracking Module, Medication Administration Record (MAR), Video Library with Transcript functionality, Individual Home Page, and Sleep Tracking. The platform is complemented by mobile applications (Therap Connect) and serves over 15,000 providers across multiple U.S. states.

Differentiator

Problem solved

Functional benefit

Brands

• Therap AI: Suite of AI-enabled tools for human services providers including QA Assistant, AI Summary, AI Translator, and Fatal Five Dashboard.
• Therap Connect
• Therap Global
• Therap Canada

Products and services

• Electronic Health Records (EHR) Comprehensive EHR system enabling efficient tracking of health data and creation of detailed reports for human services organizations.
• Person-Centered Planning Comprehensive suite to support individuals, families, and teams in helping people reach their life goals through integrated planning tools.
• Billing and Claiming Billing solutions preventing recoupments and streamlining billing processes from service documentation to claim reconciliation.
• Incident Reporting and Management Complete workflow to report incidents and accidents, streamlining investigation processes for critical incident management.
• Case Management Tools helping agencies and state governments track and manage services individuals receive across various settings.
• Electronic Visit Verification (EVV) EVV solutions to build schedules, track staff hours, and meet federal EVV requirements under the 21st Century Cures Act.
• Business Intelligence Platform Agency performance dashboards using Oracle Business Intelligence (OBIEE) for tracking demographics, incidents, health, billing data, and data-driven outcomes.
• Therap AI Suite Suite of AI-enabled tools including QA Assistant, AI Summary Tool, AI Translator, AI-Powered Fatal Five Dashboard, and automated attendance tracking using facial recognition for human services providers.
• Therap Connect Mobile application and automated data capturing tool for helping caregivers provide person-centered care, with IoT integration for Arlyn Wheelchair Scales and iHealth devices.
• Secure Video Documentation HIPAA-compliant secure video documentation tool for capturing, storing, and managing video records within human services settings, with facial recognition capabilities.

Quantifiable outcome

• Consistent 4.7/5 overall rating from over 70 verified user reviews
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature12 records

Partnerships

Eleven partnerships are on record, tiered core, major, regional and minor.

• Charting the LifeCourse (CtLC)coreStrategic or Co-development Partner · 18 February 2026Therap integrates Charting the LifeCourse tools to support person-centered planning. The company has licensed CtLC tools and employs certified experts to facilitate effective planning and evaluation of support systems. This integration is featured on the Individual Home Page and supports outcome-focused service delivery.
• OraclecoreTechnology or IntegrationTherap partnered with Oracle to build a HIPAA-compliant Video Library for support providers. The platform utilizes Oracle Business Intelligence (OBIEE) technology for the Business Intelligence platform, which offers advanced dashboards for data aggregation and reporting across incident analysis, billing, demographics, health tracking, and EVV.
• ANCOR (American Network of Community Options and Resources)coreStrategic or Co-development PartnerTherap maintains a Gold Partnership with ANCOR, sponsoring ANCOR Connect 2026 in Boston. The partnership includes showcasing AI tools and documentation solutions. COO Justin Brockie led sessions on AI-powered technology in I/DD supports at NASDDDS conferences.
• NASDDDS (National Association of State Directors of Developmental Disabilities Services)majorStrategic or Co-development PartnerTherap sponsored the NASDDDS Annual Conference where COO Justin Brockie presented sessions on AI-powered technology in intellectual and developmental disabilities supports. Active collaboration on emerging trends in I/DD services.
• The ArcmajorStrategic or Co-development PartnerTherap sponsored The Arc's National Convention held November 13-15, 2025 in Charlotte, North Carolina. The sponsorship reinforced Therap's commitment to innovation and partnership within the I/DD sector.
• HCBS Conference (Home and Community-Based Services)majorStrategic or Co-development PartnerTherap served as Platinum Sponsor of the 2025 HCBS Conference, supporting innovation in Home and Community-Based Services. Conference participation includes sessions on person-centered and data-driven practices.
• KAPP (Kentucky Association of Private Providers)regionalStrategic or Co-development PartnerTherap was a Diamond Sponsor at the 2023 KAPP Annual Conference, demonstrating commitment to the human services community in Kentucky.
• ADvancing StatesregionalStrategic or Co-development PartnerTherap joined the 2022 Hybrid HCBS Conference of ADvancing States to speak about person-centered and data-driven practices in HCBS and human services.
• Institute for Community InclusionminorStrategic or Co-development PartnerTherap collaborates with the Institute for Community Inclusion on research to improve employment outcomes for job seekers with disabilities.
• North Dakota Department of Human ServicesmajorImplementation/ SI/ Consulting PartnerNorth Dakota DHS received certification from CMS for the Therap Electronic Visit Verification System, enabling EVV compliance across the state.
• Alaska Department of Health and Social ServicesmajorImplementation/ SI/ Consulting PartnerAlaska DHSS received certification from CMS for the Therap Electronic Visit Verification System.

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Procentive: I/DD-specific case management and documentation platform that competes head-to-head with Therap for I/DD provider and state agency contracts.
• Netsmart Technologies: Publicly traded (NYSE: NSM) human services and post-acute care EHR vendor that competes directly with Therap in I/DD, HCBS, and LTSS settings, with a much larger salesforce and PE backing from GI Partners.
• Anasazi Software: Behavioral health and I/DD documentation platform with EHR and case management capabilities overlapping Therap's documentation, incident reporting, and person-centered planning modules.
• CoreCentric Solutions: I/DD and HCBS-focused case management software vendor targeting Medicaid waiver providers with documentation and billing modules directly overlapping Therap.
• Axxys Technologies: Human services and I/DD-focused case management software vendor serving provider agencies with overlapping EHR, billing, and incident-management modules similar to Therap's suite.
• eVero Software: I/DD and HCBS documentation and billing software vendor competing with Therap for the same intellectual/developmental disabilities provider market, particularly in New York state agencies.

Broad incumbents

• WellSky: Large PE-backed human services and post-acute care software vendor (formerly Mediware) with a broader portfolio spanning behavioral health, hospice, home health, and I/DD — adjacent to Therap's I/DD/HCBS focus but operating at materially larger scale.

Emerging players

• Polaris Innovations Group: Human services documentation vendor focused on I/DD and HCBS providers with a smaller footprint but overlapping EHR and EVV functionality targeted at Therap's core segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/therapservices
• YouTubeyoutube.com/user/TherapServices
• Facebookfacebook.com/therapservices
• LinkedInlinkedin.com/company/therap-services-llc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Therap Services