UMass Memorial Medical Center

What UMass Memorial Medical Center does

UMass Memorial Medical Center is the flagship academic medical center and largest healthcare system in Central Massachusetts, operating as the clinical partner of UMass Chan Medical School. As of mid-2025, the system comprises six hospitals — UMass Memorial Medical Center (University Campus), Children's Medical Center, Harrington, HealthAlliance-Clinton Hospital, Milford Regional, and the newly integrated Marlborough Campus — supported by 2,500+ affiliated physicians across the UMass Memorial Medical Group and more than 125 outpatient, primary care, urgent care, imaging, and laboratory locations serving approximately 1.5 million appointments per year. The system delivers comprehensive acute care including Level 1 trauma, cardiac surgery, pediatrics, behavioral health (via Community Healthlink), oncology, orthopedics, and primary care across its integrated delivery network.

Core technology consists of Epic's EpicCare Link provider portal and MyChart patient portal, with clinical-trial access through the Conquering Diseases consortium and a content platform (Simply Well) for patient engagement. Revenue is generated through fee-for-service patient care, with reimbursement sourced from commercial insurers, Medicare, and Medicaid; the system is a private nonprofit under the UMass Memorial Health umbrella and discloses no public ownership. Go-to-market is direct-to-patient via facility-based service delivery, supported by an active Find-a-Doctor directory, multi-channel social media presence, earned media coverage, and a flagship community partnership with the Worcester Red Sox. The customer base is geographically concentrated in Central Massachusetts and consists of a very large, long-tail patient population rather than discrete enterprise accounts.

Name

UMass Memorial Medical Center

Legal name

UMass Memorial Health

Website

https://umassmemorialhealthcare.org

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

UMass Memorial Medical Center is the flagship academic medical center and largest health system in Central Massachusetts, operating six hospitals and 125+ outpatient locations under UMass Memorial Health as the clinical partner of UMass Chan Medical School, serving 1.5 million+ appointments annually.

Ownership category

akta.pro rank

Product category

Academic Hospital Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110), General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (6221), Offices of Physicians (62111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Children’s Hospitals (Acute Care) (HLAFAAAI)

Keywords

• Academic medical center
• Hospital healthcare services
• Behavioral health services
• Cardiac surgery care
• Primary and specialty care

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Patient Care Services: Primary revenue from providing direct medical care across hospital inpatient, outpatient, emergency, and urgent care services. Revenue generated through insurance reimbursements, Medicare/Medicaid, and patient payments. Services span 1.5M+ appointments annually across the health system.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

UMass Memorial Medical Center is the flagship hospital of the UMass Memorial Health system, delivering comprehensive acute, emergency, primary, specialty, and behavioral healthcare across Central Massachusetts. It operates five hospitals (including a children's medical center), 125+ outpatient, primary care, and urgent care locations, and a 2,500+ physician medical group, functioning as the clinical partner of UMass Chan Medical School.

Product overview

UMass Memorial Health is a healthcare system comprised of five hospitals (UMass Memorial Medical Center, Children's Medical Center, Harrington, HealthAlliance-Clinton Hospital, Milford Regional), behavioral health services (Community Healthlink), and a provider network (UMass Memorial Medical Group with 2,500+ physicians). The system offers a comprehensive range of clinical services including emergency/urgent care, surgery, orthopedics, cardiology/cardiac surgery, pediatrics, radiology/imaging, gastroenterology, primary care, diabetes management, and behavioral health. Digital health tools include Epic's MyChart patient portal and EpicCare Link for health professionals, along with content platforms like Simply Well and Health Library. The system serves Central Massachusetts with 125+ locations and approximately 1.5 million appointments scheduled annually.

Differentiator

Problem solved

Functional benefit

Brands

• UMass Memorial Health: The health and wellness partner of the people of Central Massachusetts and beyond, made up of five hospitals including a children's medical center, behavioral health services and a dedicated provider group.

Products and services

• UMass Memorial Medical Center (University Campus) The flagship hospital campus of UMass Memorial Health located in Worcester, Massachusetts, providing acute care, emergency, surgical, and specialty services as the primary teaching facility for UMass Chan Medical School.
• Children's Medical Center Dedicated pediatric hospital within the UMass Memorial Health system, providing pediatric emergency care and comprehensive pediatric specialty services for children from infancy through adolescence.
• Harrington Hospital

Quantifiable outcome

• 1.5M+ appointments scheduled per year
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• Marlborough HospitalflagshipStrategic or Co-development Partner · 10 July 2025Regulators approved the merger of UMass Memorial Medical Center and Marlborough Hospital in Massachusetts. Following the merger, Marlborough Hospital operates as a licensed campus of UMMMC. The merger aims to improve access to specialty services and reduce operating costs amid challenges in staffing and service access at Marlborough Hospital.
• UMass Chan Medical SchoolcoreStrategic or Co-development PartnerUMass Memorial Medical Center serves as the Clinical Partner of UMass Chan Medical School. This academic affiliation provides the health system with access to medical research, clinical trials, medical education programs, and attracts top physician talent. The partnership enables translation of biomedical research into clinical practice and supports residency and fellowship training programs.
• Worcester Red Sox (Woosox)flagshipStrategic or Co-development PartnerUMass Memorial Health is the Exclusive Healthcare Provider of the Worcester Red Sox (Woosox), the Minor League Baseball team. This partnership provides the team with comprehensive sports medicine and healthcare services while positioning the health system as a visible community partner in Central Massachusetts.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Baystate Health: Baystate Health is a multi-hospital, nonprofit regional health system headquartered in Springfield, MA serving Western Massachusetts. Comparable to UMass Memorial in scale (5,000+ employees, multi-site delivery network), nonprofit academic-affiliated model, and geographic role as a regional referral hub outside Boston.
• Hartford HealthCare: Hartford HealthCare is a Connecticut-based nonprofit integrated health system with multiple acute care hospitals and 35,000+ employees. Comparable to UMass Memorial as a large regional, multi-campus nonprofit system competing for specialty referrals and inpatient volume in the New England secondary market.
• Saint Vincent Hospital: Saint Vincent Hospital is a Worcester, MA-based acute care hospital owned by Tenet Healthcare. Comparable to UMass Memorial as a competing general acute care hospital operating in the same Worcester/Central Massachusetts market for inpatient volume and physician referrals.

Broad incumbents

• Boston Medical Center: Boston Medical Center is a Boston-based academic safety-net hospital affiliated with Boston University School of Medicine. Comparable to UMass Memorial as an academic medical center with strong teaching-hospital identity, research footprint, and concentration in specialty care delivery.
• Tufts Medical Center: Tufts Medical Center is a Boston-based academic medical center and the principal teaching hospital of Tufts University School of Medicine. Comparable to UMass Memorial as a Massachusetts-based academic medical center providing tertiary specialty care and graduate medical education.
• Massachusetts General Hospital: Mass General is the largest Harvard-affiliated academic medical center in Boston. Comparable to UMass Memorial as a New England academic medical center with research/teaching depth, though larger and more research-intensive; functions as the Boston referral competitor for complex Central MA cases.
• Beth Israel Deaconess Medical Center: Beth Israel Deaconess Medical Center is a Boston-based Harvard-affiliated academic medical center. Comparable to UMass Memorial as a New England academic teaching hospital with a research footprint and tertiary specialty care, competing with UMMMC for complex cases from Central MA.

Regional players

• Lifespan (Rhode Island Hospital): Lifespan is a Rhode Island nonprofit health system anchored by Rhode Island Hospital, an academic medical center affiliated with Brown University. Comparable to UMass Memorial as a multi-hospital, university-affiliated regional health system providing tertiary care in a secondary New England market.
• Dartmouth Health: Dartmouth Health is a New Hampshire-based academic health system anchored by Dartmouth-Hitchcock Medical Center, affiliated with Geisel School of Medicine. Comparable to UMass Memorial as an academic medical center providing tertiary specialty care and graduate medical education in a non-Boston New England geography.
• Lahey Hospital & Medical Center: Lahey Hospital & Medical Center is a Massachusetts-based academic tertiary care hospital, part of Beth Israel Lahey Health. Comparable to UMass Memorial as a Massachusetts teaching hospital providing complex specialty care and competing for regional specialty referrals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/umassmemorial
• Facebookfacebook.com/umassmemorialhealth
• LinkedInlinkedin.com/company/umassmemorialhealthcare
• Instagraminstagram.com/umassmemorial

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UMass Memorial Medical Center