What Selene Finance does

Selene Finance LP is a privately held residential mortgage servicing company headquartered at 3501 Olympus Blvd., Suite 500, Dallas, Texas, operating under NMLS #6312 with a limited partnership structure. Founded in 2004 and employing 501-1,000 staff, the company manages mortgage loan servicing for loan owners and investors across at least nine U.S. states (HI, LA, MN, CA, MT, RI, OR, NY, TX), with additional operations in Philadelphia for correspondence and customer service and an Irving, TX lockbox for overnight payment processing. Its product set covers the full servicing lifecycle: a 24/7 self-service customer portal built on LoanSphere Servicing Digital (BKiconnect), online and ACH-based payment processing, escrow and property tax management, hazard/flood insurance tracking with loss draft handling, HELOC advance requests, and a dedicated FEMA disaster assistance program for impacted borrowers.

The company's core revenue model is subscription-recurring: Selene earns mortgage servicing fees from loan owners and investors for collecting payments, managing escrow, and providing customer service, supplemented by late fees, processing fees, and ancillary charges. Its customer-facing motion is direct-to-consumer, relying on a digital customer portal as the primary interface alongside dedicated residential (877-735-3637) and commercial (855-768-5100) phone lines, with multilingual support covering 240+ languages. Loss mitigation and borrower assistance — including forbearance, repayment plans, loan modifications, deferments, HUD partial claims, and foreclosure alternatives — are positioned as a central differentiator, reinforced by a borrower assistance campaign (Selene Cares+) launched in February 2026 and customer testimonials emphasizing compassionate, individualized service.

Go-to-market is primarily through digital channels (company website, blog content on homeowner topics, customer testimonials, email communications) rather than outbound origination. The company uses LoanSphere Servicing Digital as its underlying technology platform, integrates with MoneyGram and ACH for payment flexibility, and partners with LossTrak for loss-draft education. Compliance infrastructure includes CCPA/CPRA policies, a California debt collection license, Equal Housing Lender status, and state-specific servicing fee schedules, all of which support its multi-state operating footprint.

Name

Selene Finance

Legal name

Selene Finance LP

Website

https://selenefinance.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Selene Finance LP is a privately held residential and commercial mortgage servicer managing loans for investors across at least nine U.S. states, offering a digital customer portal, payment processing, escrow management, and loss mitigation services to individual and commercial borrowers.

Ownership category

akta.pro rank

Product category

Mortgage Servicing

NAICS

Credit Intermediation and Related Activities (522)

SIC

Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

Mortgage Delinquency & Foreclosure Prevention Counseling (FSAEAFAF)

akta.pro secondary industry

Mortgage Default Insurance & Loss Mitigation Services (Claims, Recoveries, MI Servicing) (FSALAJAH)

Keywords

• Mortgage loan servicing
• Residential mortgage servicing
• Loss mitigation services
• Borrower assistance programs
• Online payment processing

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Mortgage Servicing Fees: As a mortgage loan servicer, Selene Finance generates revenue through servicing fees charged to loan owners/investors for managing mortgage accounts, collecting payments, handling escrow accounts, and providing customer service. Additional revenue may come from late fees, processing fees, and other ancillary services related to loan servicing.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Selene Finance LP is a mortgage loan servicer that manages residential and commercial mortgage loans on behalf of loan owners and investors. It provides borrowers with online account access through a customer portal, processes mortgage payments, manages escrow, insurance and property tax administration, and offers loss mitigation services including forbearance, loan modifications, repayment plans, and foreclosure alternatives for borrowers experiencing financial hardship.

Product overview

Selene Finance LP is a mortgage loan servicer operating as a single-platform-plus-modules architecture. The core offering is the Customer Portal, which provides borrowers with 24/7 self-service access to manage their mortgage accounts including payments, documents, and account information. This portal integrates with LoanSphere Servicing Digital (BKiconnect) as the underlying digital servicing platform. Supporting modules include Borrower Assistance/Loss Mitigation Services (forbearance, modifications, repayment plans), Online Payment Services (one-time, Auto Pay, Scheduled Payments), Insurance Department Services, Property Tax Department Services, Document Resources (forms), HELOC Advance Request capabilities, FEMA Disaster Assistance, and the Selene Cares+ campaign. The company services both residential and commercial mortgage loans, with dedicated customer service lines for each segment.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Portal Online self-service platform providing borrowers with 24/7 access to mortgage accounts, enabling view of loan details, payment options, real-time balances, escrow information, payment history downloads, and reinstatement/payoff requests.
• Borrower Assistance / Loss Mitigation Services Mortgage assistance program for borrowers experiencing financial hardship, offering forbearance plans, repayment plans, loan modifications, deferments, HUD Partial Claims, and loss mitigation options to help avoid foreclosure.
• Online Payment Services Digital payment processing enabling borrowers to make one-time payments, enroll in Auto Pay recurring payments, and schedule future payments through the customer portal with funding account management via Payment Wallet.
• Insurance Department Services Manages hazard, property, and flood insurance documentation for properties securing mortgage loans, including loss draft claims processing for insurance proceeds used to fund property repairs.
• Property Tax Department Services Manages property tax documentation and handles tax-related inquiries for properties securing mortgage loans, ensuring escrowed tax payments are properly disbursed.
• Document Resources Self-service portal providing downloadable forms including Third-Party Authorization forms, Borrower Assistance forms, ACH applications, W-9 and W-8 tax forms required for loan servicing interactions.
• HELOC Advance Request Home Equity Line of Credit service enabling borrowers to request cash advances during the open draw period, with funds deposited to their linked checking or savings account within 3 business days.
• FEMA Disaster Assistance Mortgage assistance program for borrowers affected by FEMA-declared disasters, providing guidance on payment relief options and connections to FEMA resources for government assistance.
• Selene Cares+ Borrower Assistance Campaign Borrower assistance campaign providing enhanced digital engagement through educational content and customized microsites, aimed at increasing personalized support and self-service capabilities for mortgage customers.

Quantifiable outcome

• Decision within 30 days of completed request for loss mitigation applications
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Selene Finance