CDC Software

What CDC Software does

CDC Software LLC is a privately held, profitable provider of enterprise integration platform-as-a-service (iPaaS) solutions focused on contact center computer telephony integration (CTI). Founded in 2014 and headquartered in Bloomsburg, Pennsylvania, the company offers a real-time, events-based integration platform that connects over 90 pre-built telephony systems — including Avaya, Cisco, Genesys, Mitel, Amazon Connect, Microsoft Teams, RingCentral, Vonage, and BroadSoft — with major CRM and systems of record including Salesforce, Zendesk, Freshworks, and Microsoft Dynamics. The CDC iPaaS Platform delivers caller information to agents via screen pops before they answer, automatic call logging, click-to-call from inside the CRM, and rule-based ticket generation, with typical deployments completed in days or weeks versus months for custom integration projects. Deployment models include cloud, on-premise, and hybrid configurations.

The business model is a per-seat SaaS subscription billed monthly per agent, supplemented by professional services at $175-225/hour or fixed project fees. Go-to-market is sales-led enterprise field sales targeting contact center managers, IT leaders, and CX professionals at Fortune 1000 corporations and mid-market companies, with distribution through direct engagement plus listings on Salesforce AppExchange, Freshservice Marketplace, and MuleSoft Anypoint Exchange. Named customers span retail (PVH Corp., Chico's, The RealReal, Blue Nile, Floor & Decor, Polar, Pepsi MidAmerica), telecommunications (T-Mobile, Zyxel), media (NBC Universal/Comcast), pharma (Takeda), banking (Ziegler), logistics (Descartes), aviation (Air Greenland), consulting (Grant Thornton), and federal government and nonprofit clients (FCC, US House of Representatives, The Salvation Army) across six continents. In August 2021, CDC Software extended beyond pure CTI through the acquisition of PeoplePoint Software Pty Ltd, an Australian aged care management solutions provider, adding vertical and geographic exposure in Australia, New Zealand, North America, and Europe.

Name

CDC Software

Legal name

CDC Software LLC

Website

https://cdcsoftware.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

CDC Software LLC is a privately held, profitable provider of contact center iPaaS solutions, offering 90+ prebuilt connectors that integrate telephony systems with Salesforce, Zendesk, and Freshworks CRMs for enterprise and mid-market clients globally.

Ownership category

akta.pro rank

Product category

Contact Center Integration Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Real-Time / Streaming Data Integration (CDC & Event Streaming) (HDAEACAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Data Replication & Change Data Capture (CDC) (HDAEACAC)

Keywords

• Contact center integration
• Telephony CRM integration
• Computer telephony integration
• IPaaS platform
• Prebuilt telephony connectors

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Per-Seat Licensing: Annual or monthly subscription pricing based on number of agent seats. Customers pay per agent per month for access to the integration platform.
2. Professional Services: Implementation and customization services provided at $175-225/hour or at fixed project cost. Supports software deployment and ongoing optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

CDC Software sells an enterprise iPaaS platform that creates real-time, events-based links between contact-center telephony systems and CRM/ITSM systems of record. The platform is delivered with more than 90 pre-built connectors for leading telephony platforms (Avaya, Cisco, Mitel, Genesys, Amazon Connect, Vonage, Broadsoft, Microsoft Teams, etc.) and CRM/ticketing systems (Salesforce, Zendesk, Freshworks, Microsoft Dynamics), and is supplemented by paid professional services for implementation and customization.

Product overview

CDC Software offers a unified iPaaS platform for contact center integration called the CDC iPaaS Platform (also referred to as CDC Solution). The platform provides the core integration engine with over 90 pre-built telephony connectors. Domain-specific CTI modules extend the platform for particular CRM ecosystems: the Freshworks CTI Platform connects Freshdesk/Freshservice/Freshsales with telephony; the Salesforce CTI Platform integrates Service Cloud/Sales Cloud with telephony; and the MuleSoft CTI Solution extends capabilities to MuleSoft ESB environments. Pre-built connectors for individual telephony systems (Amazon Connect, Avaya, Cisco, Genesys, Broadsoft, etc.) and individual CRM integrations (Zendesk, Salesforce, Freshdesk) are delivered as part of the platform or as add-on modules. Professional Services support implementation at additional cost.

Differentiator

Problem solved

Functional benefit

Products and services

• CDC iPaaS Platform (The CDC Solution) Enterprise integration platform as a service (iPaaS) that creates real-time, events-based links between contact center telephony systems, CRM/ITSM platforms, and other data repositories. Ships with 90+ pre-built connectors, deployable in cloud, on-premise, or hybrid environments in days or weeks.
• Zendesk CTI Solution Pre-built CTI module that connects Zendesk CRM and ticketing with telephony systems, providing screen pops with caller history, click-to-call, automatic call logging, and ticket generation.
• Salesforce CTI Solution Salesforce Lightning-ready CTI module that integrates Service Cloud, Sales Cloud, and Marketing Cloud with telephony systems. Delivers screen pops displaying Salesforce data, auto-generation of Cases, Tasks, Posts, and Contacts, and click-to-call from CRM records.
• Freshworks CTI Solution CTI module that integrates Freshdesk, Freshservice, and Freshsales with telephony systems, providing agent screen-pop, automatic ticket generation, click-to-call, and voicemail-to-ticket conversion.
• MuleSoft CTI Solution Connector published on MuleSoft Anypoint Exchange that extends CDC Software features to any application connected to MuleSoft's Enterprise Service Bus, enabling screen pops, click-to-call, notifications, and data push.
• Pre-built Telephony Connectors Library Library of 90+ pre-built connectors for contact center telephony systems including Avaya (Aura, CMA, IP Office), Cisco (UCCE, UCCX), Mitel (Open Integration Gateway 3.0+), Genesys, Amazon Connect, Vonage (Business Cloud, CX Cloud, Enterprise), Broadsoft UC-One, Nokia (Alcatel), Asterisk/Digium, Microsoft Teams, Zoom, RingCentral, 3CX, Shoretel, Siemens, Allworx, QueueMetrics, NICE, and more, enabling rapid integration without custom code.
• Professional Services Paid professional services for implementation and customization of CDC Software solutions, billed at $175–225/hour or as a fixed project cost. Supports deployment, configuration, and ongoing optimization engagements.
• PeoplePoint Aged Care Management Software Aged care management software offering acquired through the PeoplePoint Software Pty Ltd acquisition in August 2021, serving aged care and not-for-profit providers in Australia, New Zealand, North America, and Europe.

Quantifiable outcome

• Reduced integration timeline from months to days/weeks
• +4 more outcomes

Named customers23 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationNative integration partnership. CDC Software provides a CTI solution that integrates Salesforce Service Cloud, Sales Cloud, or Marketing Cloud with all leading call center telephony systems. Listed on Salesforce AppExchange.
• ZendeskcoreTechnology or IntegrationNative integration partnership providing real-time screen pops and call logging from telephony systems into Zendesk CRM and ticketing platforms.
• Freshworks (Freshdesk/Freshservice)coreTechnology or IntegrationNative integration partnership connecting Freshworks products (Freshdesk, Freshservice, Freshsales) with telephony systems. Available on Freshservice Marketplace.
• MuleSoftcoreTechnology or IntegrationMuleSoft ESB partnership enabling CDC Software connectors to work with any application connected to MuleSoft's Enterprise Service Bus. Available on Anypoint Exchange.
• GenesyscoreTechnology or IntegrationIntegration partnership connecting Genesys Interactive Intelligence contact center solution with CRM platforms and other systems of record.
• CiscocoreTechnology or IntegrationIntegration partnership with Cisco UCCX and UCCE telephony systems for contact center integration.
• AvayacoreTechnology or IntegrationIntegration partnership with Avaya Aura, Avaya IP Office, and Avaya Communication Manager Toll-free solutions.
• Amazon ConnectcoreTechnology or IntegrationIntegration partnership enabling Amazon Connect contact center customers to connect with CRM platforms for screen pops and call logging.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cdc-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A17 records

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CDC Software