Quality Correctional Care

What Quality Correctional Care does

Quality Correctional Care (QCC) is a privately held, founder-led correctional healthcare services provider headquartered in Carmel, Indiana. Founded in 2011 by Lisa Scroggins (a former sheriff's office budget administrator with 14 years of law enforcement experience) and Dr. Frank Krause after observing fragmented delivery of medical, mental health, and addiction services in county jails, QCC delivers integrated medical, mental health, and addiction counseling to Indiana county correctional facilities, alongside Medicaid navigation compliance, correctional officer training, and recruitment/promotion selection services for public safety departments. The company has scaled from three jails and roughly $500,000 in first-year revenue to approximately $17 million in annual revenue serving 74 facilities across 70 of Indiana's 91 counties, growing entirely through word-of-mouth referrals without a sales force or paid marketing.

QCC's core technology and operating assets consist of correctional-specific healthcare protocols (designed for both nursing staff and correctional officers), a medical bill repricing capability that reduces client costs to approximately $0.19 on the dollar, and a Medicaid Navigator eligibility and submission workflow that captures inmate data at the 14-day physical, files applications before day 30, and monitors status through day 45 to ensure compliance with Indiana House Bill 1269. A nonprofit affiliate, Quality 360 Healthcare Alliance (established 2020), extends the platform into grant-funded substance use, mental health, transitional, and officer support services across 26 counties, with a technology/integration partnership with Quality RX supporting pharmaceutical operations.

Revenue is generated primarily through multi-year managed services contracts with Indiana county governments for integrated correctional healthcare delivery, supplemented by professional services revenue from recruitment/promotion selection and correctional training. Pricing is quote-based and not publicly disclosed, with contracts structured as multi-year engagements and repricing billed on a pay-as-you-go basis. The company has no external institutional investors, no parent company, and remains founder-controlled, with Lisa Scroggins serving as Owner & CEO and Abbey Hall as COO.

Name

Quality Correctional Care

Legal name

Quality Correctional Care

Website

https://qualitycorrectional.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Quality Correctional Care is a privately held Indiana-based provider of integrated medical, mental health, and addiction counseling services to county correctional facilities, with Medicaid navigation, training, and recruitment services. Founded in 2011, it serves 74 facilities across 70 Indiana counties.

Ownership category

akta.pro rank

Product category

Correctional Healthcare Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Correctional Institutions (922140), Correctional Institutions (92214)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG)

akta.pro secondary industries

Reentry, Rehabilitation & Reintegration Programs (Education, Vocational, Case Management) (BPAKANAH), Community Corrections (Probation, Parole & Reentry) (BPAIAFAE)

Keywords

• Correctional healthcare services
• Inmate mental health counseling
• Addiction treatment services
• Correctional officer training
• Medicaid navigation services

Headquarters

HQ city

Carmel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Correctional Healthcare Services: QCC provides medical, mental health, and addiction counseling services to county correctional facilities under government contracts. Services include psychiatric evaluation, daily medication management, evidence-based therapies, and administrative services including Medicaid applications.
2. Recruitment and Promotion Services: QCC provides recruitment and promotion selection services for Police Departments, Sheriff's Departments, and Fire Departments, including designing and administering physical, written, and oral exams.
3. Correctional Training Services: QCC provides training services for correctional officers designed by medical professionals, including standardized basic jail training, county-specific training, and documentation for reporting purposes.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels1 record

Core offering

Quality Correctional Care provides integrated medical, mental health, and addiction counseling services to inmates of county correctional facilities under direct government contracts, supplemented by training for correctional officers, recruitment and promotion selection services for public safety departments, and administrative services including Medicaid Navigator support for House Bill 1269 compliance. Its nonprofit partner Quality 360 Healthcare Alliance delivers grant-funded substance use, mental health, transitional care, education, and officer support services within the same correctional footprint.

Product overview

Quality Correctional Care operates as a healthcare services provider offering an integrated suite of medical, mental health, and addiction counseling services for county jail inmates. The core offering consists of three primary service lines: Medical Services, Mental Health Services, and Addiction Counseling. These are supplemented by Administrative Services (Medicaid navigation compliance), Training programs for correctional officers, and Recruitment & Promotion services for emergency services departments. Quality 360 serves as a nonprofit subsidiary brand focused on grant-funded substance use and mental health treatment, providing incarceration services, transitional care post-release, education programs, and officer support. The portfolio is unified by QCC's mission to reduce recidivism through integrated healthcare delivery within the correctional system.

Differentiator

Problem solved

Functional benefit

Brands

• Quality 360 Healthcare Alliance: Nonprofit partner of Quality Correctional Care that provides substance use and mental health treatment services to patients in county jails, funded through grants rather than county contracts.

Products and services

• Medical Services Provides high-quality and affordable healthcare to inmates of county correctional facilities, delivered by nursing and medical staff trained for correctional settings and supported by QCC's proprietary healthcare protocols and medical repricing capability that reduced client medical bills to roughly $0.19 on the dollar.
• Mental Health Services Psychiatric evaluation and counseling services delivered to inmates in county correctional facilities, with explicit positioning that mental health care is a key factor in fighting recidivism among county inmates.
• Addiction Counseling Substance abuse and addiction disorder counseling delivered by qualified medical and mental health providers inside county correctional facilities, including resources and encouragement for continued treatment post-release.
• Administrative Services Complete package of services that ensures facility compliance with House Bill 1269, including eligibility gathering by nursing staff at the 14-day physical and submission of Medicaid benefit applications by certified Indiana Navigators before the 30th day, with status monitoring through the 45-day approval period.
• Training Standardized and county-specific training for correctional officers, designed by medical professionals, covering medication distribution, suicide prevention, medical and mental illness recognition, and documentation to prevent deliberate indifference lawsuits.
• Recruitment & Promotion Custom-designed physical, written, and oral interview exams for Police Departments, Sheriff's Departments, and Fire Departments, including exam facilitation, scoring, interviewer training, and candidate communication.
• Quality 360 Healthcare Alliance Nonprofit partner of QCC providing substance use and mental health treatment services to patients in county jails, including incarceration services, transitional care post-release, education programs, and officer support, funded through federal, state, and local grants rather than county contracts.

Quantifiable outcome

• Clients saved $16.5 million in 2018 alone through medical bill repricing
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and support.

• Quality 360 Healthcare AlliancecoreStrategic or Co-development Partner · 1 January 2020
• Quality RXsupportTechnology or Integration

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PrimeCare Medical: Mid-sized correctional healthcare company serving county jails, state prisons, and juvenile facilities with medical and behavioral health services. Most comparable in scale and county-jail focus to QCC.
• Armor Correctional Health Services:

Broad incumbents

• NaphCare: Corrections-focused healthcare provider delivering medical, mental health, and pharmacy services to jails and prisons nationwide. Closely matches QCC's county-jail orientation and integrated service model.
• Wexford Health Sources: Established correctional healthcare company providing medical, mental health, and pharmacy services to state and county correctional facilities. Directly comparable in offering breadth, with a multi-state footprint larger than QCC's.
• Wellpath: One of the largest U.S. correctional healthcare providers, delivering medical and behavioral health services to county jails, state prisons, and federal facilities. Directly comparable to QCC in service mix, with substantially broader geographic reach and scale.
• Centurion Health: National correctional and behavioral health provider serving state and county correctional systems across multiple states. Competes with QCC for the same integrated medical, mental health, and substance use contracts at the county level.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/873901619350711

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Correctional Care