HumanTouch LLC

What HumanTouch LLC does

HumanTouch LLC is a McLean, Virginia-based federal government IT contractor that provides AI/NLP-driven software solutions and professional services exclusively to U.S. government agencies. The company serves defense agencies (U.S. Navy, Army, Marine Corps, Air Force Reserve Command, Naval Academy) and civilian agencies (FDA, IRS, Census Bureau, HHS, VA, CDC, CMS, NRC, DOE), and has operated in the federal market for over 25 years since its founding circa 1997 (per firmographic source; corporate-history source places the founding circa 2000). The company maintains a regional presence in Tampa, Florida, supporting defense missions near MacDill Air Force Base and SOCOM, and operates as a subsidiary of Executive 1 Holding Company (EX1).

The core product portfolio centers on three proprietary offerings: NavigatorAI LEAD, a FedRAMP High Authorized SaaS platform that applies AI/NLP to deliver real-time decision intelligence for federal leadership across program portfolios; the patented Connect2IT! Kiosk (USPTO Patent No. 11,526,862 B2), which delivers 24/7/365 live expert IT support via encrypted video without tickets, appointments, or bots; and CART (Cross-functional Automated Resolution Technology), an AI-powered ITSM solution enabling a "Shift Left" service desk strategy. Supporting products include AI/NLP/ML solutions for PPBE/POM (Planning, Programming, Budgeting, and Execution) automation, digital transformation, cloud management, and IT project, program, and portfolio management. HumanTouch holds CMMI Level 3, ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications and integrates with Microsoft Azure (including CORAS on Azure for POM automation) and AWS.

HumanTouch generates revenue from two streams: long-term federal professional services contracts and recurring SaaS subscriptions on NavigatorAI LEAD. Distribution occurs entirely through government contracting vehicles including the GSA Schedule, SeaPort-NxG (Navy), the Army Cloud Computing Enterprise Transformation (ACCENT) vehicle, Air Force LevelUP, and the SBIR program. Pricing is quote-based with multi-year contract cadence. Leadership comprises CEO Moe Jafari (also CEO of parent EX1), President Kelly Bent (appointed February 2026), Senior Vice President Kelly Morrison, Vice President of Technology Solutions Joe Castle (appointed January 2026), and General Counsel Wendy K. LaDuca.

Name

HumanTouch LLC

Legal name

HumanTouch, LLC

Website

https://humantouchllc.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

HumanTouch LLC is a Virginia-based federal IT contractor providing AI/NLP-driven software, ITSM, digital transformation, and cloud services exclusively to U.S. government defense and civilian agencies, including the Navy, FDA, IRS, HHS, and Census Bureau.

Ownership category

akta.pro rank

Product category

Federal Government IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Management Services (8741)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Federal IT services
• Government AI solutions
• FedRAMP SaaS
• IT service management
• Defense digital transformation

Headquarters

HQ city

Mclean

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Government IT Services and Consulting: Professional services revenue from providing IT support, digital transformation, cloud management, and AI/NLP solutions to federal government agencies. Long-term government contracts with agencies including Navy, Army, Air Force, FDA, IRS, HHS, and others.
2. SaaS Solutions (FedRAMP High Authorized): Subscription-based SaaS offerings including NavigatorAI LEAD solution. FedRAMP High authorization allows rapid deployment to agencies without requiring separate security approvals.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

HumanTouch LLC is a federal government contractor that delivers IT services, AI/NLP/ML software solutions, and digital modernization to U.S. defense and civilian agencies. Its offering centers on proprietary FedRAMP High Authorized SaaS (NavigatorAI LEAD), the patented Connect2IT! Kiosk for live IT support, the CART AI-powered ITSM module, and POM/PPBE automation for federal budgeting, supported by professional services in cloud management, IT service desk, and program/portfolio management.

Product overview

HumanTouch LLC offers a unified platform approach combining AI-powered decision management solutions with comprehensive IT services for federal government customers. The core product portfolio centers on NavigatorAI LEAD (FedRAMP High Authorized SaaS for AI-driven decision-making), the patented Connect2IT! Kiosk (24/7 IT support kiosk), and CART (Cross-functional Automated Resolution Technology for AI-powered ITSM). These integrate with AI/NLP/ML Solutions, POM PPBE automation, Digital Transformation, Cloud Management, and IT Project/Program/Portfolio Management services. All offerings are designed for government customers with FedRAMP compliance and security requirements, leveraging partnerships with AWS and Microsoft.

Differentiator

Problem solved

Functional benefit

Products and services

• NavigatorAI LEAD FedRAMP High Authorized SaaS solution that delivers AI-powered decision management for federal government leadership, providing real-time intelligence for Leadership, Efficiency, and Decision-Making with omni-view display and rapid response capabilities.
• Connect2IT! Kiosk and Smart Locker Patented IT kiosk (U.S. Patent No. 11,526,862 B2) providing live IT support 24/7/365 via encrypted video with no tickets, no appointments, no bots, and no wait time; Section 508 and ADA compliant for federal workforce hardware/software troubleshooting.
• CART (Cross-functional Automated Resolution Technology) AI-powered ITSM solution within the XFactor portfolio that enables a Shift Left strategy, automating incident help desk workflows to reduce cost and increase customer satisfaction for federal service desks.
• XFactor ITSM Solutions Comprehensive IT Service Management offering including Tier 0-2 Service Desk, Incident Management, Problem Management, and ServiceNow reporting expertise, paired with AI/NLP for customer experience optimization.
• AI/NLP/ML Solutions Applied artificial intelligence and natural language processing capabilities delivered to federal agencies for help desk management, cyber budgeting, helicopter maintenance, leadership development, and POM/PPBE processes.
• POM PPBE Solutions Program Objectives Memorandum (POM) and Planning, Programming, Budgeting, and Execution (PPBE) automation solutions for federal budgeting processes, including digitalizing POM documents and automating SPPBE processes.
• Digital Transformation End-to-end digital modernization services for federal agencies including cloud migration, data management, and organizational transformation to improve decision-making and customer experience.
• Cloud Management

Quantifiable outcome

• Real-time reporting in moments instead of weeks of manual work
• +4 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS partnership enables HumanTouch to create intelligent responses and build scalable, secure government cloud solutions. HumanTouch leverages AWS cloud infrastructure for FedRAMP High offerings and AI/NLP toolkits, producing exponential results for federal customers.
• MicrosoftcoreTechnology or IntegrationPartnership with Microsoft to create intelligent responses for customer needs. HumanTouch develops solutions leveraging Microsoft technologies including Azure for government cloud and enterprise solutions.
• CORAScoreStrategic or Co-development PartnerPartnership with CORAS to deliver Digital Program Objective Memorandum (POM) Automation Solutions for the U.S. Air Force Reserve Command. CORAS cloud SAS tool sits atop Microsoft Azure for integrated program management.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Booz Allen Hamilton: Largest pure-play federal IT and management consulting firm, deeply entrenched across DoD, Navy, civilian health and civilian agencies—directly competes with HumanTouch for federal AI, digital transformation, and ITSM programs.
• Leidos: Top-tier federal IT services prime with strong Navy, Air Force, and IRS portfolios—competes with HumanTouch on POM/PPBE, digital modernization, and AI-led mission analytics task orders.
• SAIC: Federal IT and engineering services prime serving Navy, Air Force, and IRS—overlaps with HumanTouch on SeaPort-NxG work, ITSM/service desk modernization, and AI-enabled decision support.
• CACI International: Federal IT and intelligence services prime with deep Navy and DoD exposure—competes with HumanTouch on Navy fleet support, POM automation, and IT service desk contracts.
• ManTech International: Federal IT services and cybersecurity prime (now a Constellis affiliate), heavily exposed to Navy, Marine Corps, and intelligence community—competes with HumanTouch for defense ITSM, mission IT, and AI programs.
• Peraton: Federal IT, cyber, and mission services prime with deep DoD and intelligence customers—directly competes with HumanTouch on Navy, Air Force, and federal IT modernization contracts.
• Accenture Federal Services: Federal arm of Accenture focused on digital transformation, AI/ML, and cloud for U.S. government—competes with HumanTouch on large-scale federal AI modernization and cloud migrations on Azure/AWS.

Direct peers

• ICF International: Mid-sized federal digital modernization and AI analytics firm serving HHS, VA, IRS, and DoD—directly comparable to HumanTouch on AI/NLP for federal decision-making and digital transformation.
• Maximus: Federal IT modernization and citizen services provider serving HHS, CMS, IRS, and VA—comparable to HumanTouch on civilian-agency IT support, help desk modernization, and digital service delivery.

Emerging players

• NETSCOUT (or ServiceNow Federal Partners): ServiceNow and its federal ecosystem partners deliver cloud-based ITSM platforms that overlap with HumanTouch's XFactor ITSM and CART solutions—comparable as technology/platform competitors for federal service desk modernization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/HumanTouchUSA
• YouTubeyoutube.com/channel/UCHa71HP6IplT-lhCXTDeiFg
• LinkedInlinkedin.com/company/humantouch-llc
• Instagraminstagram.com/humantouchllc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HumanTouch LLC