What Joint Commission Resources does

Joint Commission is a US-based non-profit healthcare accreditation and certification body founded in 1951, headquartered in Oakbrook Terrace, Illinois. It evaluates hospitals, ambulatory care, behavioral health, and specialty clinical programs against standards intended to reduce patient safety risk and demonstrate commitment to quality. The enterprise encompasses three operating arms: Joint Commission (domestic accreditation), Joint Commission International (international operations spanning 70+ countries), and Joint Commission Resources (publications, software, and advisory services), with an affiliate relationship to the National Quality Forum. It accredits nearly 15,000 healthcare organizations and certifies over 4,600 programs in the United States, with 24,000+ organizations served globally.

Revenue is generated through six streams: recurring accreditation fees scaled to average daily census and billed annually plus a triennial on-site survey fee; certification fees on roughly two-year cycles; one-time and subscription revenue from standards manuals, e-books, and digital subscriptions; education and training delivered in-person, virtually, and via continuing education credit; subscription software (Joint Commission Connect, Tracer with AMP, Oro 2.0, Targeted Solutions Tool, Learning Management System, Direct Data Submission Platform); and expert advisory consulting staffed by former surveyors. Distribution is consultative and enterprise-oriented: dedicated account executives guide organizations through the application, survey, and continuous readiness workflow, supplemented by the annual UNIFY conference as a flagship touchpoint. Pricing is quote-based and not publicly disclosed.

Technology is increasingly central to the operating model. The Advanced Data Analytics Platform applies AI/ML and natural language processing to predict risk areas, surface best practices, and improve surveyor consistency. Accreditation 360, launched in 2025–2026, represents a re-architecture of the survey methodology intended to reduce administrative burden and reorient clinicians toward patient care. Underlying platforms (ORYX, SAFER Matrix, Outcomes-Driven Certification, Continuous Service Readiness) feed a data flywheel that compounds the organization's 75-year survey corpus.

Name

Joint Commission Resources

Legal name

Joint Commission

Website

https://jointcommission.org

Company type

Private

Founded year

1951

Operating status

Operating

Headcount range

101–250 employees

Short description

Joint Commission Resources, founded in 1951, is a US non-profit that accredits and certifies healthcare organizations across the continuum of care, serving nearly 15,000 US organizations and over 24,000 organizations in 70+ countries through standards, software, education, and consulting.

Ownership category

akta.pro rank

Product category

Healthcare Accreditation & Quality Compliance

NAICS

Other Scientific and Technical Consulting Services (541690), Other Scientific and Technical Consulting Services (54169), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Healthcare Licensing, Accreditation & Credentialing Boards (HLAJACAC)

akta.pro secondary industries

Continuing Education (CE/CPD) & Provider Accreditation Bodies (EDADACAF), Institutional Effectiveness & Continuous Improvement Reviews (EDADAGAD)

Keywords

• Healthcare accreditation services
• Clinical certification programs
• Healthcare quality standards
• Patient safety compliance
• Healthcare performance measurement

Headquarters

HQ city

Oak Brook

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Accreditation Services: Accreditation fees are calculated based on services provided and average daily census. There are two components: annual fees invoiced each year during the accreditation cycle, and an on-site fee invoiced during the year the survey is conducted. Most organizations have a three-year accreditation cycle.
2. Certification Services: Certification requires evaluation by Joint Commission to assess compliance with certification standards. Certification is granted for about two years upon successful completion of on-site review. Additional fees may apply for extension surveys.
3. Publications and Standards Manuals: Sale of books, manuals, e-books, and digital subscriptions covering accreditation and certification requirements, standards interpretation, and best practices
4. Education and Training: Revenue from in-person education events, online education programs, custom education solutions, and continuing education credits for healthcare professionals
5. Software Solutions: Revenue from eProducts including Tracer with AMP, Targeted Solutions Tool, and other software solutions for accreditation readiness and compliance management
6. Expert Advisory Services: Consulting services with physicians, nurses and former surveyors providing expertise in infection control, building engineering, medication management and other critical risk areas

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Joint Commission Resources offers healthcare organizations accreditation, certification, publications, software solutions, educational conferences, and consulting services. The company evaluates hospitals and healthcare providers against rigorous quality and patient safety standards, awards the Gold Seal of Approval, and provides performance measurement tools (e.g., ORYX), tracer-based compliance software, standards manuals, and continuing education programs to support continuous quality improvement across the continuum of care.

Product overview

Joint Commission Resources offers a comprehensive portfolio of healthcare quality improvement and patient safety solutions comprising accreditation services, certification programs, software tools, publications, and education services. The core offerings include: (1) Joint Commission Accreditation and Accreditation 360 for hospitals and healthcare organizations across the care continuum; (2) Outcomes-Driven Certification programs for disease-specific care including cardiac, stroke, orthopedic, and many specialty areas; (3) Software products including Joint Commission Connect (extranet portal), Tracer with AMP (electronic survey tool), Oro 2.0 (survey preparation), Targeted Solutions Tool, Learning Management System, eProducts portal, and Direct Data Submission Platform for ORYX performance measurement; (4) Knowledge Library with resource centers covering emergency management, environment of care, infection prevention, and more; (5) Education services including Digital Learning Center, expert advisory services, and custom education programs. These products work together to provide healthcare organizations with end-to-end support for quality improvement, regulatory compliance, and patient safety.

Differentiator

Problem solved

Functional benefit

Brands

• ORYX: Performance measurement initiative that integrates performance measurement data into the accreditation process
• Gold Seal of Approval
• Joint Commission Connect
• Accreditation 360
• Tracer with AMP
• E-dition
• SAFEST Program
• Outcomes-Driven Certification
• UNIFY
• Accreditation 360
• Impact 360
• Continuous Service Readiness
• Digital Learning Center
• SAFER Matrix

Products and services

• Joint Commission Accreditation / Accreditation 360 Objective evaluation process for hospitals and healthcare organizations across the full continuum of care, conducted through on-site surveys by specially trained surveyors on a three-year accreditation cycle. Customers are acute care hospitals, ambulatory care providers, behavioral health organizations, and other healthcare facilities seeking the Gold Seal of Approval.
• Certification Programs Disease-specific care certification programs (cardiac, stroke, orthopedic, palliative care, perinatal, memory care, etc.) evaluating compliance with specialty clinical standards. Granted for approximately two years upon successful completion of on-site review.
• Outcomes-Driven Certification Outcomes-driven certification program developed in partnership with the National Quality Forum (NQF), focused on patient outcomes rather than process measures.
• Tracer with AMP Electronic survey tool enabling healthcare organizations to build, customize, and deploy tracer assessments across the continuum of care for Joint Commission Elements of Performance and CMS Conditions of Participation.
• Joint Commission Connect Secure online extranet portal for accredited organizations to manage accreditation and certification activities, access key documents, and communicate with their Joint Commission team.
• Oro 2.0 Online platform for healthcare organization survey preparation and management.
• Targeted Solutions Tool (TST) Tool for targeted solutions and performance improvement measurement supporting accreditation readiness.
• Direct Data Submission Platform (DDSP) Dedicated data submission platform for accredited organizations with ORYX Performance Measurement requirements.
• Standards Manuals / E-dition Comprehensive library of electronic standards manuals (E-dition) covering the latest Joint Commission accreditation and certification standards for healthcare organizations.
• Education Events Expert-led in-person and virtual training events providing practical strategies and proven practices for healthcare quality and patient safety, including continuing education credits.
• Digital Learning Center (DLC) Virtual learning subscription service providing webinars, e-books, newsletters and customizable education updated by experts. Includes the Impact 360 Learning Series addressing common Requirements for Improvement.
• Learning Management System (LMS) Learning Management System providing convenient access to all purchased online education content and conference materials.
• Continuous Service Readiness (CSR) Subscription-based resources and support program for maintaining continuous survey readiness between accreditation cycles.
• Expert Advisory Services Consulting services delivered by physicians, nurses, and former surveyors providing expertise in infection control, building engineering, medication management, and other critical risk areas for healthcare organizations.

Quantifiable outcome

• Nearly 15,000 healthcare organizations accredited in the United States
• +2 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and flagship.

• American Heart AssociationcoreStrategic or Co-development PartnerJoint Commission partners with the American Heart Association to offer cardiac certifications including Basic certifications (acute myocardial infarction, chest pain, heart failure) and Advanced certifications (Comprehensive Cardiac Center, Comprehensive Heart Attack Center, Advanced Heart Failure). The partnership develops certification standards and promotes appropriate cardiac care.
• American Stroke AssociationcoreStrategic or Co-development PartnerJoint Commission developed four advanced levels of stroke certification in collaboration with the American Heart Association/American Stroke Association: Acute Stroke Ready Hospital, Primary Stroke Center, Thrombectomy-Capable Stroke Center, and Comprehensive Stroke Center.
• ARCHANGELSflagshipStrategic or Co-development PartnerARCHANGELS and Joint Commission launched the Care Badge initiative to honor, support and create upward mobility for unpaid caregivers. Leveraging ARCHANGELS' work with states, employers, health systems and local organizations, alongside Joint Commission's focus on patient safety and quality of care, the organizations aim to help unpaid caregivers and their communities.
• Alzheimer's AssociationcoreStrategic or Co-development PartnerMemory Care certification is awarded to nursing care centers in collaboration with the Alzheimer's Association. The certification aims to minimize risks and improve care for patients and residents with all levels of cognitive impairment.
• American Academy of Orthopaedic Surgeons (AAOS)coreStrategic or Co-development PartnerJoint Commission partners with AAOS to offer Advanced Orthopedic Certification including hip fracture, joint replacement (hip, knee, shoulder), spinal fusion, spine surgery, and total hip and knee replacement certifications.
• American College of Obstetricians and Gynecologists (ACOG)coreStrategic or Co-development PartnerJoint Commission offers Maternal Levels of Care Verification and Advanced Certification in Perinatal Care in collaboration with ACOG, which is dedicated to the advancement of women's health care through continuing medical education, practice, research, and advocacy.
• Association for the Advancement of Blood & Biotherapies (AABB)coreStrategic or Co-development PartnerPatient Blood Management Certification is a hospital certification based on AABB standards, developed and offered in collaboration with AABB which represents individuals and institutions involved in transfusion medicine and biotherapies.
• National Association for Healthcare Quality (NAHQ)flagshipStrategic or Co-development PartnerStrategic alliance between Joint Commission and NAHQ to advance global healthcare quality and safety. The alliance combines Joint Commission's leadership in enabling highest standards of healthcare quality and patient safety with NAHQ's leadership in defining competencies and developing the healthcare quality workforce.
• National Quality Forum (NQF)flagshipStrategic or Co-development PartnerJoint Commission and NQF are aligning their serious safety event reporting frameworks to reduce redundancy and ease administrative burden on healthcare providers. NQF is a not-for-profit organization that unites healthcare stakeholders to enhance care quality and outcomes.
• Occupational Safety and Health Administration (OSHA)coreStrategic or Co-development PartnerSince 2004, OSHA and Joint Commission/Joint Commission Resources have maintained an Alliance to provide healthcare organizations with information, guidance, and access to resources that help protect worker health and safety and understand rights under the Occupational Safety and Health Act.
• American Hospital AssociationcoreStrategic or Co-development PartnerJoint Commission offers Cyber Resilience Readiness certification developed in collaboration with American Hospital Association to help hospitals assess and strengthen their ability to maintain safe clinical operations during cyber-related technology outages.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Press Ganey: Press Ganey is a broad healthcare performance and patient experience analytics incumbent whose safety and quality benchmarking products increasingly overlap with Joint Commission's ORYX performance measurement franchise.

Direct peers

• CARF International: CARF accredits rehabilitation, behavioral health, and aging services providers, competing with Joint Commission's behavioral health and human services certification programs.
• DNV Healthcare: DNV Healthcare is a direct competitor offering CMS-deemed hospital accreditation in the United States using an ISO 9001-based framework, competing head-to-head with Joint Commission for hospital contracts.
• National Committee for Quality Assurance (NCQA): NCQA accredits and certifies health plans, ACOs, and a growing range of provider organizations, overlapping with Joint Commission's quality and credentialing franchise, particularly in population health.
• Center for Improvement in Healthcare Quality (CIHQ): CIHQ is a CMS-deemed hospital accreditation competitor that positions itself as a more collaborative, less burdensome alternative to Joint Commission for acute care hospitals.
• URAC: URAC accredits healthcare organizations across specialty pharmacy, telehealth, utilization management, and other sectors, competing for the same healthcare quality assurance wallet.
• AAAASF (American Association for Accreditation of Ambulatory Surgery Facilities): AAAASF accredits ambulatory surgery centers and office-based surgery practices, competing directly with Joint Commission's ambulatory care accreditation program.
• Accreditation Commission for Health Care (ACHC): ACHC is a CMS-deemed accreditor for hospitals, home health, hospice, and other providers, and acquired HFAP, directly competing with Joint Commission across multiple care settings.
• AAHRPP (Association for the Accreditation of Human Research Protection Programs): AAHRPP accredits human research protection programs at hospitals, universities, and research organizations, overlapping with Joint Commission's research-related accreditation standards.

Emerging players

• Institute for Healthcare Improvement (IHI): IHI is a leading healthcare quality improvement organization offering training, certification, and consulting adjacent to Joint Commission's education and advisory offerings, with growing overlap in workforce credentials.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/JC_Resources
• Facebookfacebook.com/jointcommissionresources
• LinkedInlinkedin.com/company/joint-commission-resources

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Joint Commission Resources