Brock Solutions
Brock Solutions is a privately held, employee-owned engineering firm (800+ employees, Kitchener, Canada) that designs and operates real-time operational technology for airports, airlines, ports, and manufacturers via its SmartSuite platform and CSA/UL-certified panel fabrication capabilities.
- Company typePrivate
- Founded1994
- HeadquartersKitchener, Canada
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Brock Solutions does
Brock Solutions is a privately held, employee-owned engineering solutions and professional services firm headquartered in Kitchener, Ontario, with 800+ employees globally and a secondary panel fabrication facility in Irving, Texas. The company designs, builds, implements, and sustains real-time operational technology (OT) and information technology (IT) solutions for airports, airlines, ports, and manufacturers, with 30+ years of domain experience and a stated presence at over half of the world's largest airports.
The company's core offering is the SmartSuite platform — a modular, cloud-based, and web-accessible airport and airline management system that includes SmartSort (BHS sortation and high-level control, installed at more than half of the world's largest airports), SmartBag (Baggage Reconciliation System supporting IATA Resolution 753), SmartDrop (self-service bag drop), SmartLoad (cargo and weight and balance), SmartClear (customs screening), SmartConnect (centralized message broker supporting IATA, ICAO, XML and proprietary formats), and SmartPlan/SmartPass (boarding gate management). Beyond airports, Brock offers SmartPort Enterprise for ferry/Ro-Ro terminal operations, SmartSuite WCS for warehouse control, MES for manufacturing linking SAP and JD Edwards to plant-floor PLCs/CNCs/sensors, SCADA and historian solutions, in-house CSA-Certified and UL-Listed panel fabrication across 50,000+ square feet, cybersecurity services, automation engineering, and consulting/advisory.
Brock monetizes through three streams: (1) engineering and professional services (Design, Build, Operate, Sustain); (2) software and technology solutions (cloud-based subscription/recurring licensing of the SmartSuite platform and modules); and (3) panel fabrication and hardware sales. Distribution is exclusively through direct enterprise field sales, with quote-based, customized engagements and no public pricing. The customer base spans major airlines (United, American, Delta, Air Canada, British Airways, Emirates, Qantas, Aer Lingus, jetBlue, Southwest, WestJet, Copa, Hawaiian), airports (SFO, JFK, Toronto Pearson, Dublin, Sydney, ORD, ATL, LAX, EWR, YVR, YYC), government agencies (TSA, CATSA, Mohawk Valley Water Authority, Region of Waterloo, Region of Peel), ports (Port of Dover, Rosslare Europort), and manufacturers (Stupp, Brembo, Fiat Chrysler/Stellantis).
Brock Solutions firmographics
Firmographics- Name
- Brock Solutions
- Legal name
- Brock Solutions
- Website
- https://brocksolutions.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Brock Solutions is a privately held, employee-owned engineering firm (800+ employees, Kitchener, Canada) that designs and operates real-time operational technology for airports, airlines, ports, and manufacturers via its SmartSuite platform and CSA/UL-certified panel fabrication capabilities.
- Ownership category
- akta.pro rank
Brock Solutions industry classification
Industry- Product category
- Industrial Automation and Airport Operations Solutions
- NAICS
- Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing (334511), Ship and Boat Building (33661), Ship Building and Repairing (336611)
- SIC
- Industrial Instruments For Measurement, Display, And Control (3823), Search, Detection, Navagation, Guidance, Aeronautical Sys (3812), Miscellaneous Transportation Equipment (3790)
- akta.pro primary industry
- Navigation, Communications & Integrated Bridge Systems Engineering (IMAJAGAH)
- akta.pro secondary industries
- Electrical, Automation & Control Systems (Power, PLC/SCADA, Navigation/Comms Integration) (TLAHAMAE), Life-Saving Appliances & Safety Equipment (Davit Systems, Lifeboats, Firefighting) (IMAJAIAG), Submarine Safety, Escape & Rescue Systems Manufacturing (IMAJAOAL)
Keywords
Where Brock Solutions is headquartered
LocationHeadquarters
- HQ city
- Kitchener
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Brock Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Engineering and Professional Services: Design, build, and implementation of real-time solutions for industrial/manufacturing and transportation/logistics organizations. Services include automation engineering, consulting/advisory, high-tech operations and maintenance, and system integration across all project lifecycle phases — Design, Build, Operate, Sustain.
- Software and Technology Solutions: Licensing and deployment of SmartSuite software platform products including SmartSuite Enterprise, SmartSort, SmartBag, SmartDrop, SmartLoad, SmartClear, SmartConnect, and related airport/airline management modules. Delivered as cloud-based and web-accessible solutions.
- Panel Fabrication and Manufacturing: Electrical control panel manufacturing including VFD panels, PLC panels, MCCs, packaged control rooms, network panels, power distribution panels, SCADA panels, and custom industrial control solutions. CSA-Certified and UL-Listed operations with facilities in both Canada and the US serving both project-based and ongoing outsourcing needs.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels7 records
Brock Solutions product offering
Product offeringCore offering
Brock Solutions designs, builds, and implements real-time operational technology solutions for airports, airlines, and industrial manufacturers. The company sells proprietary SmartSuite software modules for baggage handling, passenger processing, and cargo management, alongside MES platforms, automation engineering services, cybersecurity, and CSA/UL-certified control panel fabrication from facilities in Kitchener, Canada and Irving, Texas.
Product overview
Brock Solutions offers a platform-plus-modules architecture centered on SmartSuite Enterprise, a modular airport and airline management solution that collects real-time baggage, passenger, and flight information. SmartSuite integrates with specialized modules: SmartBag (baggage reconciliation), SmartBag Lite (lightweight BRS), SmartDrop (self-service bag drop), SmartLoad (cargo/weight & balance), SmartSort (sortation control), SmartClear (passenger verification/customs), SmartConnect (message broker), and SmartPlan/SmartPass (boarding gate management). SmartSuite Enterprise provides a single pane of glass for consolidated real-time data with Power BI analytics. The company also offers SmartPort Enterprise for ferry/Ro-Ro terminal operations, SmartSuite WCS for warehouse control, MES solutions for manufacturing, panel fabrication services (CSA/UL certified), cybersecurity services, automation engineering, and consulting/advisory services across multiple industry verticals including aerospace, automotive, food & beverage, and metals & mining.
Differentiator
Problem solved
Functional benefit
Brands
- SmartSuite: Scalable and modular airport and airline management solution collecting real-time baggage, passenger, and flight information.
- SmartSort
- SmartBag
- SmartDrop
- SmartLoad
- SmartConnect
- SmartClear
- SmartPort Enterprise
- HTO&M
Products and services
- SmartSuite Enterprise Proven, scalable, modular airport and airline management solution that collects real-time baggage, passenger, and flight information and provides end-to-end visibility into enterprise-wide system operations through a single pane of glass with Power BI analytics.
- SmartBag Comprehensive Baggage Reconciliation System for airports, airlines, and ground handlers that reconciles passengers and checked bags with real-time validation and supports IATA 753 compliance.
- SmartBag Lite Lightweight bring-your-own-device BRS solution for smaller operations, providing baggage reconciliation functionality at a lower cost point.
- SmartDrop Streamlined baggage induction and self-service bag drop solution that indents bags in 10 seconds, with three configurations to suit physical lobby layout requirements.
- SmartLoad Cargo management and Weight & Balance integration solution that tracks cargo and barcoded commodities throughout an airline's organization, shaving 2-3 minutes off critical flight close-out time.
- SmartSort Proven, accurate sortation management and High-Level Control system for baggage handling that provides bag tracking and reporting for all KPIs; installed at over half of the world's largest airports.
- SmartClear Passenger verification and expedited customs screening solution using BIWIS for U.S. and ITD for Canadian customs, including boarding gate management and touchless passenger monitoring.
- SmartConnect Flexible, intelligent centralized message broker that interprets, manipulates, and routes messages between systems based on user-defined filters and business rules, supporting IATA, ICAO, XML, and proprietary formats.
- SmartPlan / SmartPass Passenger boarding gate management solution that simplifies departure management through automated pre-flight seat assignment, standby processing, and upgrade management.
- SmartPort Enterprise Flexible suite of tools for ferry/Ro-Ro terminal operations that creates a single source of truth by incorporating real-time operational data from cameras, gates, and other sources.
- Manufacturing Execution System (MES) Manufacturing Execution System that links business systems (SAP, JD Edwards) with plant-floor systems such as PLCs, CNCs, and sensors, enabling recipe management, track and trace, production scheduling, and quality management.
- Automation Engineering Services Engineering services for automated industrial equipment including system design, system simulation, equipment emulation, electrical design, PLC programming, HMI/SCADA, site commissioning, and controls cabinet manufacturing.
- Cybersecurity Services
Quantifiable outcome
- Airport recontrol projects showed 50%+ improvement in sort capacity above design
- +8 more outcomes
Companies that use Brock Solutions
Customer profileNamed customers34 records
Segments13 records
Ideal customer profiles3 records
Brock Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature10 records
Brock Solutions partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and major.
- All Major BHS OEMscoreBrock Solutions specializes in BHS controls and BHS sortation to all major Baggage Handling System OEMs. Through controls work, the company can help update or modernize BHS regardless of airport size, working with all major BHS equipment manufacturers.
- IATA (International Air Transport Association)coreBrock Solutions develops messaging interfaces supporting IATA standard formats and ensures SmartSuite solutions enable compliance with IATA Resolution 753 (baggage tracking). SmartConnect utilizes modern IATA messaging technologies including XML to help airlines save on Type B messaging costs.
- ICAO (International Civil Aviation Organization)coreSmartConnect supports ICAO standard message formats alongside IATA formats, ensuring compatibility with international aviation messaging standards and enabling seamless integration across global airport and airline operations.
- Inductive Automation (Ignition Platform)coreBrock Solutions leverages the Ignition platform (by Inductive Automation) for HMI/SCADA real-time BHS monitoring, winning the Ignition Firebrand Award in 2019 and 2020 for the baggage 2025 program at Toronto Pearson. Ignition is a key technology platform for the company's HMI and real-time monitoring solutions.
- SAPmajorBrock Solutions' real-time digital technology links business systems including SAP with plant-floor systems (PLCs, CNCs, sensors). SmartSuite integrates with SAP for enterprise data synchronization. Multiple customer references cite SAP integration as a key component of Brock's MES and digital solutions.
- JD EdwardsmajorReal-time digital technology links business systems including JD Edwards with plant-floor systems for industrial process automation and data-driven operations.
- ABB, Siemens, Allen-Bradley/Rockwell, Schneider, GEmajorBrock Solutions maintains partnerships with leading electrical control panel product manufacturers including ABB, Siemens, Allen-Bradley/Rockwell, Schneider, and GE for VFD panels, PLC panels, HMI panels, and other industrial control solutions. These partnerships support the company's panel fabrication and automation engineering services.
- Wonderware, IFIX, WinCC, FactoryTalk, ThingWorxmajorBrock Solutions maintains partnerships with leading SCADA product manufacturers including Wonderware, IFIX, WinCC, FactoryTalk, ThingWorx, and Ignition. These SCADA platforms are used in industrial automation projects across water/wastewater, manufacturing, and airport operations.
- CATSA (Canadian Air Transport Security Authority)majorBrock Solutions provides passenger monitoring solutions for some of the largest airports in North America as well as enterprise-wide solutions for government agencies like CATSA, supporting airport security operations across Canada.
- Canadian Ferry Association (CFA)majorBrock Solutions became the newest member of the Canadian Ferry Association in January 2023. The CFA is the national voice of the Canadian ferry industry, and Brock's SmartPort Enterprise is positioned as a proven solution for the ferry Ro-Ro shipping industry.
- Microsoft (Power BI)coreSmartSuite Enterprise's advanced analytics are built on the industry-leading Microsoft Power BI platform, enabling powerful visualizations and self-service analytics from the rich data set collected by SmartSuite modules.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Brock Solutions competitors and assessment
Company assessmentDirect peers
- Vanderlande: Dutch-owned BHS and parcel/materials handling systems integrator and supplier with strong global airport presence. Competes with Brock in BHS controls and sortation integration, particularly at large hub airports and on greenfield terminal projects.
- Beumer Group: Germany-based BHS and intralogistics specialist with substantial airport business globally. Competes with Brock directly on BHS sortation, controls, and turnkey airport baggage handling projects across hub airports.
- INFORM: German software vendor specializing in airport baggage and ground handling optimization, including sortation and resource planning. Competes most directly with Brock's SmartSuite Enterprise and SmartSort modules at hub airports.
- SITA: Airline- and airport-owned IT specialist providing messaging, baggage, and passenger processing solutions globally. Competes with Brock in airport/airline messaging (SmartConnect vs SITA messaging) and baggage/passenger management.
Broad incumbents
- Siemens Logistics: Division of Siemens AG delivering BHS and airport logistics solutions as part of a much broader industrial automation portfolio. Overlaps with Brock in airport baggage handling controls and competes on large turnkey programs, though it also offers hardware and OEM-level equipment.
- Daifuku: Japanese materials handling conglomerate that expanded into airport BHS through acquisitions (formerly Daifuku Webb and Daifuku Logan). Competes with Brock across airports (BHS), automotive plants (MES), and warehouse/distribution automation.
- Rockwell Automation: Global industrial automation leader offering PLCs, MES, and digital transformation solutions. Competes with Brock's MES, SCADA, and panel fabrication business across discrete manufacturing and process industries; partner on Allen-Bradley.
- Honeywell Aerospace: Diversified aerospace and automation conglomerate whose former ARINC unit and airport solutions group competes with Brock on airport operations IT, baggage messaging, and passenger processing globally.
- Collins Aerospace: RTX subsidiary providing avionics, airport, and air traffic solutions including baggage handling and airport IT. Competes with Brock across airport operations technology and is a natural counterpart on integrated airport modernization programs.
Emerging players
- Paragon Application Systems: Niche provider of airline and ground-handling IT including load control (Weight & Balance) and turnaround solutions. Competitor and partial substitute for SmartLoad and adjacent Brock airline offerings at smaller and mid-sized carriers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Brock Solutions social profiles
Digital presenceBrock Solutions compliance and trust
Trust signalCompliance4 records
Brock Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Brock Solutions leadership team
Management profileNumber of profiles
Profiles2 records
Brock Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Brock Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Brock Solutions
What does Brock Solutions do?
Brock Solutions designs, builds, and implements real-time operational technology solutions for airports, airlines, and industrial manufacturers. The company sells proprietary SmartSuite software modules for baggage handling, passenger processing, and cargo management, alongside MES platforms, automation engineering services, cybersecurity, and CSA/UL-certified control panel fabrication from facilities in Kitchener, Canada and Irving, Texas.
Is Brock Solutions a public or private company?
Brock Solutions is a private company. It is classified as management employee owned and is currently operating.
When was Brock Solutions founded?
Brock Solutions was founded in 1994. It employs 501 to 1,000 people.
Where is Brock Solutions based?
Brock Solutions is headquartered in Kitchener, Canada, in the North America region.
How does Brock Solutions make money?
Three revenue lines are on record. Engineering and Professional Services are the primary driver. The others are software and Technology Solutions and panel Fabrication and Manufacturing.
Who are Brock Solutions's main competitors?
Direct peers on record are Vanderlande, Beumer Group, INFORM and SITA. Broad incumbents are Siemens Logistics, Daifuku, Rockwell Automation, Honeywell Aerospace and Collins Aerospace. Paragon Application Systems is listed as an emerging player.
Does Brock Solutions have an API?
No public API is recorded for Brock Solutions.
What industry is Brock Solutions in?
Brock Solutions's product category is Industrial Automation and Airport Operations Solutions. Its primary akta.pro industry code is IMAJAGAH, Navigation, Communications & Integrated Bridge Systems Engineering, with a secondary code of TLAHAMAE, Electrical, Automation & Control Systems (Power, PLC/SCADA, Navigation/Comms Integration). Its NAICS code is 334511 and its SIC code is 3823.