Hermes Germany

What Hermes Germany does

Hermes Germany GmbH, founded in 1972 and headquartered in Hamburg, is a German logistics service provider specializing in parcel delivery for both individual consumers and business customers. The company operates a network of over 17,000 PaketShops across Germany that serve as physical drop-off and pickup points, complemented by a self-serve digital platform (myhermes.de) and a mobile app for label creation, tracking, and account management. Its product portfolio spans national and international parcel shipping, Päckchen and XXL parcels, luggage and tire shipping, and oversized goods, with flexible delivery options including WunschZustellung (recipient-controlled delivery windows) and PaketShop-Zustellung (delivery to pickup locations).

The underlying technology stack consists of logistics and parcel delivery infrastructure — shipment tracking systems, a digital label platform, and a point-of-presence network — rather than proprietary AI/ML systems. A 2026 pilot with ECE extends the platform into same-day ship-from-store fulfillment for shopping-center retailers via the Digital Mall integration. Hermes Germany is a privately held GmbH; Otto Group is consolidating ownership after acquiring Advent International's minority stake in November 2025.

The business model is transaction-based for individual consumers (per-parcel pricing starting at €3.70) and subscription/negotiated for high-volume business shippers (300+ parcels/year) using the myHermes Business sub-brand. Revenue streams include parcel shipping fees, PaketShop-Zustellung, and premium B2B account services, distributed across a primarily consumer end-market with a growing B2B tier. Distribution is hybrid: digital self-serve plus an unmatched physical retail presence, with partnership-based international delivery.

Name

Hermes Germany

Legal name

Hermes Germany GmbH

Website

https://myhermes.de

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Hermes Germany GmbH, founded 1972 and headquartered in Hamburg, is a German parcel delivery and logistics provider serving individual consumers and business customers through a network of over 17,000 PaketShops, a self-serve digital platform, and flexible delivery options. It is a subsidiary of the Otto Group.

Ownership category

akta.pro rank

Product category

Parcel Logistics and Delivery Services

NAICS

Couriers and Express Delivery Services (49211), Couriers and Express Delivery Services (4921), Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210), Trucking (No Local) (4213)

akta.pro primary industry

International Express (Time-Definite Cross-Border) (TLAAABAB)

Keywords

• Parcel delivery
• Logistics services
• Last-mile delivery
• Parcel shipping
• E-commerce fulfillment

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Parcel Shipping Services: Revenue generated from charging customers for parcel delivery services, including national and international shipping. Pricing varies by package size, weight, and service level (standard vs. express delivery options).
2. Hermes PaketShop-Zustellung: Revenue from directing shipments to PaketShop locations for pickup, offering discounted rates compared to home delivery.
3. Business Account Services: Premium services for high-volume shippers (300+ parcels/year) with dedicated account management and volume-based pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Hermes Germany is a parcel logistics provider that sends domestic and international packages through its own delivery network, supported by more than 17,000 PaketShop drop-off and pickup points across Germany. It serves individual consumers shipping occasional parcels, returns, and luggage, as well as business customers shipping 300+ parcels per year through its myHermes Business account tier.

Product overview

Hermes Germany operates a unified logistics platform offering parcel delivery services built around a core shipping infrastructure complemented by multiple service modules. The main product line includes Hermes Paketversand for domestic and international parcel delivery, supported by a network of over 17,000 Hermes PaketShops throughout Germany. Delivery flexibility is provided through Hermes WunschZustellung and PaketShop-Zustellung options. The product portfolio also includes specialized services such as Koffer und Gepäckversand (luggage shipping), Reifenversand (tire shipping), and Sperrgutversand (oversized goods). Digital tools include the Mobiler Paketschein for printer-free shipping, Sendungsverfolgung for real-time tracking, and the Hermes App for mobile access. Business customers are served through myHermes Business for high-volume shippers (300+ parcels/year). Additional offerings include Hermes Box packaging solutions and Reisegepäck abholen lassen (travel baggage pickup). The January 2026 same-day 'ship from store' pilot with ECE extends Hermes' logistics capabilities into omnichannel retail fulfillment.

Differentiator

Problem solved

Functional benefit

Products and services

• Hermes Paketversand (Parcel Shipping)

Quantifiable outcome

• Over 17,000 PaketShop locations enable widespread parcel access across Germany
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• ECE (Shopping Centers)coreStrategic or Co-development Partner · 21 January 2026ECE is testing same-day product delivery from its Alstertal-Einkaufszentrum shopping center in Hamburg in partnership with Hermes Germany. The pilot project evaluates 'ship from store' processes as part of ECE's omnichannel strategy. Hermes provides logistics capabilities for the Digital Mall platform which covers over 40 ECE shopping centers with more than 400 connected stores and 2.2 million available products.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hermesDE

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hermes Germany