Maryland Department of Information Technology

What Maryland Department of Information Technology does

The Maryland Department of Information Technology (DoIT) is a state government department established by 2008 legislation to consolidate IT functions across Maryland's Executive Branch, reporting directly to the Governor. DoIT provides centralized IT services to 59 state agencies and serves Maryland residents through digital platforms, most notably the Maryland Benefits system used by over 1.3 million residents to access food assistance, Medicaid, housing, and unemployment benefits. The department is led by Secretary and State CIO Katie Savage, with James Saunders serving as Acting State CISO, and operates from its Crownsville headquarters plus a Baltimore office with a staff of 101-250.

DoIT's core technology services span five domains: cybersecurity (the Maryland Security Operations Center/MD-SOC, Maryland Information Sharing and Analysis Center/MD-ISAC, and a Vulnerability Disclosure Program operated through Bugcrowd); AI enablement (the AI Innovation Lab anchored by Anthropic Claude and Percepta partnerships); statewide network infrastructure (networkMaryland); digital platforms (Maryland Benefits, cloud hosting); and data governance (Maryland Data Academy, GIS, and business intelligence). The agency integrated Google Workspace with Gemini across all 59 agencies serving nearly 43,000 state employees as of October 2025, and adopted a statewide zero-trust cybersecurity framework in February 2026 to replace the legacy perimeter-based model with continuous identity validation.

DoIT operates as a non-commercial government entity funded through state budget allocations and federal grants, with no commercial pricing model or external revenue generation. Service delivery occurs through a ServiceNow-based self-service portal and five Portfolio Officers assigned to distinct agency portfolios. Recent expansion includes a $250,000 fiber acquisition in April 2026 from the Maryland Broadband Cooperative, delivering $3.5 million in in-kind network value and extending connectivity to 473 homes and businesses plus 48 community anchor institutions in Western Maryland. The department secured $79 million in federal broadband funding in February 2026 and over $2.6 million in federal AI grants to expand public service AI applications across the enterprise.

Name

Maryland Department of Information Technology

Legal name

Department of Information Technology

Website

https://doit.maryland.gov

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Maryland Department of Information Technology (DoIT) is a state government department established in 2008 that consolidates IT services for 59 state agencies, providing cybersecurity, AI enablement, network infrastructure, and digital platforms serving over 1.3 million Maryland residents.

Ownership category

akta.pro rank

Product category

State Government IT Services

NAICS

Public Administration (92), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374), Communications Services, Nec (4899)

akta.pro primary industry

Digital Development & ICT4D / GovTech Technical Assistance (BPADAEAL)

Keywords

• State government IT services
• Cybersecurity operations
• AI enablement lab
• Public sector networking
• Digital accessibility compliance

Headquarters

HQ city

Crownsville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations

Distribution channels4 records

Marketing channels5 records

Core offering

The Maryland Department of Information Technology (DoIT) provides centralized IT services to Maryland's 59 state Executive Branch agencies, local governments, and indirectly 1.3 million Maryland residents. Core offerings span cybersecurity operations (MD-SOC, MD-ISAC, Vulnerability Disclosure Program), AI enablement (AI Innovation Lab with Anthropic Claude and Google Gemini), statewide network infrastructure (networkMaryland), the Maryland Benefits access platform, and digital accessibility/data governance programs. Services are funded through state budget allocations and federal grants rather than commercial revenue.

Product overview

The Maryland Department of Information Technology provides a comprehensive platform of technology services across multiple domains. The core offerings include the AI Innovation Lab for AI adoption and experimentation (partnered with Anthropic/Claude and Google/Gemini), the Maryland Security Operations Center (MD-SOC) and MD-ISAC for cybersecurity monitoring and threat intelligence, the Vulnerability Disclosure Program operated via Bugcrowd, networkMaryland for statewide connectivity, and Maryland Benefits serving 1.3M residents. Supporting modules include the Data Academy for workforce data literacy training, Digital Accessibility Initiative for ADA/WCAG compliance, Plain Language Initiative, AI & Innovation Training Program, Cyber Threat Intelligence services, and cloud/hosting services. The department operates as a centralized IT services provider for 59 state agencies and local governments, combining infrastructure, security, AI enablement, and digital services into an integrated government technology ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Innovation Lab A dedicated innovation hub within DoIT providing state agencies with secure testing environments, AI software tools, expert consultation, and hands-on training to support AI adoption and experimentation. Partners with Anthropic (Claude) and Percepta to help agencies move AI projects from pilot to long-term implementation.
• Maryland Security Operations Center (MD-SOC) Centralized security operations center that monitors for, receives reports of, and investigates cybersecurity incidents across state and local government entities. MD-SOC continuously monitors security systems, IT asset logs, threat intelligence, and incident reports to identify cybersecurity incidents and assist impacted entities to recover.
• Maryland Information Sharing and Analysis Center (MD-ISAC) Trusted source for cybersecurity threat intelligence sharing for Maryland state agencies and organizations. MD-ISAC promotes collaboration on cybersecurity events and provides timely, accurate, and actionable threat intelligence through automated sharing platforms, threat bulletins, and email digest reports.
• Vulnerability Disclosure Program (VDP) Statewide program providing a formal method for external security researchers to report vulnerabilities in good faith. Operated in partnership with Bugcrowd, the VDP enables the state to detect, remediate, and mitigate cybersecurity vulnerabilities before malicious exploitation, with Safe Harbor protections for compliant researchers.
• Maryland Benefits Platform The state's online benefits access platform operated by DoIT, serving over 1.3 million Marylanders. Provides streamlined access to government services including food assistance, Medicaid, housing, and unemployment benefits.
• networkMaryland Statewide high-speed network infrastructure for the public sector. Provides secure connectivity for state agencies, local governments, and eligible organizations. DoIT manages minimum security standards for entities connecting to networkMaryland, which includes approximately 26 miles of fiber optic cable and 17 state-owned towers in rural areas.
• Cloud Hosting, Backup and Storage Cloud infrastructure services providing hosting, backup, and storage capabilities for Maryland state agencies.
• GIS, Data and Business Intelligence Geographic Information Systems, data governance, and business intelligence services for state agencies to inform decision-making and improve government services.
• Cybersecurity Services Suite Suite of technologies and services to train, detect, protect, and respond to threats ensuring data security and compliance. Includes incident reporting, MD-ISAC membership, vulnerability disclosure program, and coordination with local governments on cybersecurity posture improvement.
• Cyber Threat Intelligence (CTI) Services MD-ISAC service that produces timely, relevant, actionable cyber threat intelligence. The CTI team analyzes cyber threat information from open and closed sources and prepares it for sharing through threat bulletins, email digest reports, and a self-service CTI portal.

Quantifiable outcome

• Connected over 43,000 homes (110,000+ Marylanders) to high-speed internet since 2023
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• AnthropiccoreTechnology or Integration · 1 May 2026Anthropic provides Claude AI technology to the Maryland AI Innovation Lab, enabling state agencies to test and develop AI solutions. The partnership extends into the new lab to move AI projects from experimentation into long-term implementation.
• PerceptacoreTechnology or Integration · 1 May 2026Percepta, an AI engineering company, partners with DoIT on the AI Innovation Lab to help agencies test and adopt AI tools through six-month pilots, workforce training, and security testing.
• Maryland Broadband CooperativecoreStrategic or Co-development Partner · 1 April 2026Resource sharing agreement expands the state's middle-mile fiber network, accessing $3.5 million in assets for $250,000. The partnership delivers high-speed internet to 473 additional homes and businesses plus 48 community anchor institutions in rural Allegany and Garrett counties, saving approximately $50 million annually.
• DeloitteminorStrategic or Co-development Partner · 1 April 2026Deloitte co-hosted the 7th Annual Smith Analytics Consortium Datathon with American University and DoIT, providing recommendations for state agencies on transportation innovation and mixed-use community development near transit areas.
• American UniversityminorStrategic or Co-development Partner · 1 April 2026Partnership through annual datathon competition where 21 student teams used the state's open data portal to develop transportation recommendations for state agencies including Department of Transportation, Department of Commerce, and DoIT.
• University of MarylandminorStrategic or Co-development Partner · 1 April 2026Partnership through annual datathon competition where student teams used the state's open data portal to develop transportation recommendations for state agencies on creating mixed-use communities near transit areas.
• Google Public SectorcoreTechnology or Integration · 1 October 2025Google Public Sector partnered with Maryland to integrate Google Workspace with Gemini across 59 state agencies, providing nearly 43,000 employees access to AI tools for enhanced productivity including website wireframe creation, no-code chatbot development, data sentiment analysis, and document retrieval.
• BugcrowdcoreTechnology or Integration · 1 October 2025Bugcrowd operates Maryland's Vulnerability Disclosure Program, providing a secure platform for security researchers to report vulnerabilities in state systems. Bugcrowd was selected through a competitive Small Procurement RFP process.
• InnovateUSminorStrategic or Co-development Partner · 1 January 2024InnovateUS partnered with DoIT to create free asynchronous courses for state employees on AI in the workplace and human-centered design through the AI & Innovation Training Program.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Cybersecurity and Infrastructure Security Agency (CISA): CISA sets federal cybersecurity standards (including zero-trust guidance) that Maryland DoIT's MD-SOC, MD-ISAC, and zero-trust policy align with; CISA is the broader incumbent in the same operational space.
• Tyler Technologies: Tyler Technologies provides state and local government software including benefits platforms, cybersecurity, and digital services that overlap with portions of DoIT's service portfolio (e.g., Maryland Benefits, data services).
• Multi-State Information Sharing and Analysis Center (MS-ISAC): MS-ISAC is the national-level counterpart to Maryland's MD-ISAC, providing cyber threat intelligence to state, local, tribal, and territorial governments—comparable as a peer ISAC organization.

Direct peers

• Florida Digital Service (FL[DS]): Florida Digital Service leads state IT modernization, digital services, and cybersecurity for Florida agencies, providing a comparable consolidated state-government technology platform to Maryland DoIT.
• New York State Office of Information Technology Services (NYS ITS): New York's central IT agency similarly consolidates IT functions across state agencies, operates a state SOC, and provides centralized IT and cybersecurity services to executive branch agencies—directly comparable to Maryland DoIT's mandate.
• Texas Department of Information Resources (DIR): Texas DIR provides statewide IT leadership, cybersecurity, and shared technology services to state agencies and local governments, closely mirroring DoIT's centralization mandate and service portfolio.
• California Department of Technology (CDT): California's central technology department oversees IT policy, cybersecurity, broadband, and digital services across state government—sharing DoIT's consolidated IT authority model and breadth of services.
• Virginia Information Technologies Agency (VITA): Virginia's central IT agency operates the state's IT infrastructure, cybersecurity operations, and service delivery for executive-branch agencies—a near-identical role to Maryland DoIT within a neighboring state government.

Others

• Center for Digital Government: Center for Digital Government is an industry research and advisory body tracking state IT modernization, cybersecurity, and digital services—directly comparable as a peer ecosystem organization covering DoIT's domain.
• National Association of State Chief Information Officers (NASCIO): NASCIO is the membership organization for state CIOs and serves as the convening body for state IT leadership; Maryland DoIT's Secretary/CIO participates in this peer community, making it directly comparable as an ecosystem participant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/marylanddoit

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Maryland Department of Information Technology