HealtheConnections

What HealtheConnections does

HealtheConnections is a not-for-profit Regional Health Information Organization (RHIO) and designated Qualified Entity of New York's Statewide Health Information Network (SHIN-NY), headquartered in Syracuse, NY. The organization operates a cloud-native, FHIR-based health information exchange (HIE) platform launched in Fall 2025 that consolidates clinical, social, and population health data from more than 1,500 participating organizations across roughly 2,400 office locations. Core platform capabilities include community-wide Patient Lookup, real-time Statewide Encounter Alerts (SEAS) for admission, discharge, and transfer notifications, Image Exchange with Transfer-to-PACS, HIPAA-compliant Secure Messaging, automated Results Delivery into connected EHRs, and the Primary Document Repository (PDR). The 2025 platform migration onboarded 12,000+ users and connected 600+ data feeds, with 18 months of historical data migrated at launch.

The platform serves five primary customer segments: healthcare providers (hospitals, physician groups, urgent care, FQHCs), public health departments (e.g., Sullivan County, Tioga County, Onondaga County), community-based organizations (e.g., ACR Health, Circare), payers/health plans (MCOs, ACOs), and researchers. Major participants include St. Joseph's Health, UHS, Crouse Hospital, Guthrie, Montefiore, Nuvance Health, Bon Secours Charity Health System, White Plains Hospital, CareMount Medical, Crystal Run Healthcare, Wellnow, Boston Children's Health Physicians, ENT and Allergy Associates, Labcorp, and Quest Diagnostics.

HealtheConnections earns revenue through a freemium model in which core HIE services are provided at no cost to participating organizations, with funding flowing from state contracts (SHIN-NY SEAS and PDR statewide roles awarded in 2025), government grants, payer and research arrangements, and partner collaborations (e.g., PointClickCare, Selfiie, Inclusive Alliance, Civitas Networks for Health). HITRUST r2 certification underpins eligibility for CMS-aligned contracting. Go-to-market combines direct enterprise onboarding with a channel-partner model via the SHIN-NY ecosystem of six other NY RHIOs and embedded EHR/PACS integrations.

Name

HealtheConnections

Legal name

HealtheConnections, Inc.

Website

https://healtheconnections.org

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

HealtheConnections is a not-for-profit SHIN-NY Qualified Entity (RHIO) that operates a cloud-native, FHIR-based health information exchange platform serving 1,500+ healthcare organizations, public health departments, CBOs, payers, and researchers across New York State, with 16M+ patient records and statewide alerting and PDR contracts.

Ownership category

akta.pro rank

Product category

Health Information Exchange

NAICS

Health Care and Social Assistance (62), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

HIE Platforms & Network Services (Community/Regional/National) (HLACABAB)

akta.pro secondary industries

Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH), Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK), Public Health & Immunization Data Exchange (ELR, case reporting, registry reporting) (HLACABAL)

Keywords

• Health information exchange
• Clinical data sharing
• Population health analytics
• Patient record lookup
• Encounter alert notifications

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Core HIE Services: HealtheConnections is a not-for-profit entity. Core HIE services including Patient Lookup, Alerts, Results, and Secure Messaging are provided at no cost to participating organizations and providers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

HealtheConnections operates a cloud-native, FHIR-based Health Information Exchange (HIE) that consolidates clinical, social, and population health data across New York State. Through the HIE Portal, participating healthcare organizations, hospitals, public health departments, payers, and community-based organizations receive free access to community-wide patient lookup, real-time admission/discharge/transfer alerts, diagnostic image exchange, secure messaging, automated results delivery, and population health analytics.

Product overview

HealtheConnections is a Qualified Entity of the SHIN-NY operating a unified, FHIR-based health information exchange (HIE) platform (launched Fall 2025, replacing the legacy myConnections system). The core HIE Portal serves as the central interface through which all named services are delivered. The product portfolio is organized as a single platform with integrated modules: Patient Lookup (community-wide consolidated patient records), myAlerts / Statewide Encounter Alerts (real-time ADT notifications powered by PointClickCare for SHIN-NY), Image Exchange (with Transfer-to-PACS), Secure Messaging (HIPAA-compliant Direct Mail with provider directory), Results Delivery (automated delivery to connected EHRs), and Statewide Patient Record Lookup (cross-QE interoperability). Add-on capabilities include Population Health and Analytics Dashboards, Public Health Reports, Selfiie (patient-facing record access app), and 1115 Medicaid Waiver / HRSN Data Exchange for social determinants screening. HealtheConnections supports over 1,500 participating organizations contributing data across 2,400+ office locations, with records for 16+ million patients. The entire core HIE service is provided at no cost to eligible participants.

Differentiator

Problem solved

Functional benefit

Brands

• Statewide Encounter Alerts (SEAS): Real-time admission, discharge, and transfer notifications from hospitals across New York State, powered by partnership with PointClickCare
• myConnections Portal
• Image Exchange

Products and services

• HIE Portal (Provider Portal) Web-based interface through which authorized healthcare providers access patient records, lab results, radiology reports, clinical documents, imaging, and alerts. Supports patient lookup, consent management, results viewing, and secure messaging for healthcare providers, public health professionals, CBOs, payers, and researchers.
• Patient Lookup (Community-wide Patient Lookup)

Quantifiable outcome

• 5x increase in TCM (Transitional Care Management) engagements after implementing myAlerts
• +6 more outcomes

Named customers25 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• PointClickCarecoreTechnology or Integration · 28 July 2025HealtheConnections partnered with PointClickCare, a leading health tech company, to produce the SHIN-NY Statewide Encounter Alerts solution. Through this partnership, providers, MCOs, ACOs, and risk-bearing entities receive near real-time notifications to evaluate care needs, coordinate follow-up, and close care gaps. The solution is built with rigorous security and privacy safeguards meeting SHIN-NY standards.
• SelfiiesupportingStrategic or Co-development PartnerPartnership with Selfiie to give patients real-time access to their health records through a mobile app. Selfiie is a simple and secure self-service tool that allows patients to access their medical information from HealtheConnections.
• Inclusive AlliancesupportingStrategic or Co-development PartnerCollaboration with Inclusive Alliance to equip 50 CBOs across 8 counties with guidance, use cases, and data access, as well as identifying key data needs to inform future tools and capabilities.
• Tioga County Public HealthsupportingStrategic or Co-development PartnerPartnership with Tioga County Public Health to deliver a real-time Birth Report used to close data gaps, provide out-of-state birth data, and enable timely insights that improve visibility into maternal and infant health.
• SHIN-NY (Statewide Health Information Network of New York)coreStrategic or Co-development PartnerHealtheConnections is a Qualified Entity of SHIN-NY, working with NYS Department of Health, NYeC, and Regional Health Information Organizations throughout the State to advance health information technology and public health agendas.
• Civitas Networks for HealthcoreStrategic or Co-development PartnerHealtheConnections is part of Civitas Networks for Health, a national collaborative comprised of member organizations using health information exchange, health data, and multi-stakeholder, cross-sector approaches to improving health.
• NYS Department of HealthcoreStrategic or Co-development PartnerThrough partnerships with local health departments and the New York State Department of Health, HealtheConnections provides secure access to data supporting public health work.
• New York eHealth Collaborative (NYeC)coreStrategic or Co-development PartnerCollaboration with NYeC as part of SHIN-NY ecosystem to support patient-centric, value-based care, and developing tools and resources that enable better outcomes, efficiency, and affordability.
• NYS Coverdell ProgramsupportingStrategic or Co-development PartnerPartnership with NYS Coverdell Program to expand access to social needs data for stroke patients and strengthen coordination across clinical and public health partners to improve stroke outcomes statewide.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Healthix: The largest public HIE in the United States, also a Qualified Entity of SHIN-NY serving New York City and Long Island. Directly comparable to HealtheConnections as a fellow NY RHIO operating under the same state regulatory framework and providing clinical, public-health, and alert services.
• HEALTHeLINK: Western New York RHIO and fellow SHIN-NY Qualified Entity. Directly comparable in business model, regulatory positioning, and product set (patient lookup, alerts, results delivery, secure messaging) to HealtheConnections.
• Hixny: Capital Region / upstate New York RHIO operating as a SHIN-NY Qualified Entity. Closely comparable HIE services (community-wide patient lookup, alerts, secure messaging) targeting the same provider and public-health segments as HealtheConnections.
• Rochester RHIO: Greater Rochester Health Information Organization and fellow SHIN-NY Qualified Entity. Directly comparable as a regional NY HIE serving providers, payers, and public-health agencies with similar clinical data exchange services.
• Bronx RHIO: Bronx Regional Health Information Organization, a SHIN-NY Qualified Entity historically serving the Bronx market (now merged with Healthix). Comparable NY HIE with overlapping services and regulatory designation.
• Chesapeake Regional Information System for our Patients (CRISP): State-designated HIE for Maryland and adjacent regions, operating as a non-profit utility with similar services (patient lookup, encounter alerts, image exchange, public-health reporting). Comparable in mission, scale, and statewide infrastructure model.
• Indiana Health Information Exchange (IHIE): One of the largest and longest-running HIEs in the United States, operating as a non-profit with clinical data exchange, alerts, and population health services. Comparable in non-profit model, broad stakeholder utility, and statewide infrastructure positioning.
• Health Current (Arizona): Arizona's statewide HIE, operating as a non-profit designated entity. Comparable in mission, services (patient lookup, alerts, results delivery), and role as state-designated health data utility.

Broad incumbents

• PointClickCare: Major health-tech vendor whose technology powers HealtheConnections' SHIN-NY Statewide Encounter Alerts and broader care-coordination offerings. While not a direct HIE operator at the regional level, it is a strategic technology partner and competing platform vendor for care transitions and ADT alerting.

Others

• Civitas Networks for Health: National collaborative of HIEs, health data, and cross-sector organizations of which HealtheConnections is a member. Comparable as a peer organization in the HIE ecosystem, representing the broader national community of state and regional HIEs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/_myHeC
• YouTubeyoutube.com/playlist?list=PLgz09P2IJ3sdQJUBZsLYMxH6Ueakcx_6t
• LinkedInlinkedin.com/company/healtheconnections-rhio
• Facebookfacebook.com/myHeC

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealtheConnections