HealtheConnections
HealtheConnections is a not-for-profit SHIN-NY Qualified Entity (RHIO) that operates a cloud-native, FHIR-based health information exchange platform serving 1,500+ healthcare organizations, public health departments, CBOs, payers, and researchers across New York State, with 16M+ patient records and statewide alerting and PDR contracts.
- Company typePrivate
- Founded2009
- HeadquartersSyracuse, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What HealtheConnections does
HealtheConnections is a not-for-profit Regional Health Information Organization (RHIO) and designated Qualified Entity of New York's Statewide Health Information Network (SHIN-NY), headquartered in Syracuse, NY. The organization operates a cloud-native, FHIR-based health information exchange (HIE) platform launched in Fall 2025 that consolidates clinical, social, and population health data from more than 1,500 participating organizations across roughly 2,400 office locations. Core platform capabilities include community-wide Patient Lookup, real-time Statewide Encounter Alerts (SEAS) for admission, discharge, and transfer notifications, Image Exchange with Transfer-to-PACS, HIPAA-compliant Secure Messaging, automated Results Delivery into connected EHRs, and the Primary Document Repository (PDR). The 2025 platform migration onboarded 12,000+ users and connected 600+ data feeds, with 18 months of historical data migrated at launch.
The platform serves five primary customer segments: healthcare providers (hospitals, physician groups, urgent care, FQHCs), public health departments (e.g., Sullivan County, Tioga County, Onondaga County), community-based organizations (e.g., ACR Health, Circare), payers/health plans (MCOs, ACOs), and researchers. Major participants include St. Joseph's Health, UHS, Crouse Hospital, Guthrie, Montefiore, Nuvance Health, Bon Secours Charity Health System, White Plains Hospital, CareMount Medical, Crystal Run Healthcare, Wellnow, Boston Children's Health Physicians, ENT and Allergy Associates, Labcorp, and Quest Diagnostics.
HealtheConnections earns revenue through a freemium model in which core HIE services are provided at no cost to participating organizations, with funding flowing from state contracts (SHIN-NY SEAS and PDR statewide roles awarded in 2025), government grants, payer and research arrangements, and partner collaborations (e.g., PointClickCare, Selfiie, Inclusive Alliance, Civitas Networks for Health). HITRUST r2 certification underpins eligibility for CMS-aligned contracting. Go-to-market combines direct enterprise onboarding with a channel-partner model via the SHIN-NY ecosystem of six other NY RHIOs and embedded EHR/PACS integrations.
HealtheConnections firmographics
Firmographics- Name
- HealtheConnections
- Legal name
- HealtheConnections, Inc.
- Website
- https://healtheconnections.org
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HealtheConnections is a not-for-profit SHIN-NY Qualified Entity (RHIO) that operates a cloud-native, FHIR-based health information exchange platform serving 1,500+ healthcare organizations, public health departments, CBOs, payers, and researchers across New York State, with 16M+ patient records and statewide alerting and PDR contracts.
- Ownership category
- akta.pro rank
HealtheConnections industry classification
Industry- Product category
- Health Information Exchange
- NAICS
- Health Care and Social Assistance (62), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- HIE Platforms & Network Services (Community/Regional/National) (HLACABAB)
- akta.pro secondary industries
- Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH), Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK), Public Health & Immunization Data Exchange (ELR, case reporting, registry reporting) (HLACABAL)
Keywords
Where HealtheConnections is headquartered
LocationHeadquarters
- HQ city
- Syracuse
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
HealtheConnections business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Core HIE Services: HealtheConnections is a not-for-profit entity. Core HIE services including Patient Lookup, Alerts, Results, and Secure Messaging are provided at no cost to participating organizations and providers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Core Services - All HIE services provided at no cost |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
HealtheConnections product offering
Product offeringCore offering
HealtheConnections operates a cloud-native, FHIR-based Health Information Exchange (HIE) that consolidates clinical, social, and population health data across New York State. Through the HIE Portal, participating healthcare organizations, hospitals, public health departments, payers, and community-based organizations receive free access to community-wide patient lookup, real-time admission/discharge/transfer alerts, diagnostic image exchange, secure messaging, automated results delivery, and population health analytics.
Product overview
HealtheConnections is a Qualified Entity of the SHIN-NY operating a unified, FHIR-based health information exchange (HIE) platform (launched Fall 2025, replacing the legacy myConnections system). The core HIE Portal serves as the central interface through which all named services are delivered. The product portfolio is organized as a single platform with integrated modules: Patient Lookup (community-wide consolidated patient records), myAlerts / Statewide Encounter Alerts (real-time ADT notifications powered by PointClickCare for SHIN-NY), Image Exchange (with Transfer-to-PACS), Secure Messaging (HIPAA-compliant Direct Mail with provider directory), Results Delivery (automated delivery to connected EHRs), and Statewide Patient Record Lookup (cross-QE interoperability). Add-on capabilities include Population Health and Analytics Dashboards, Public Health Reports, Selfiie (patient-facing record access app), and 1115 Medicaid Waiver / HRSN Data Exchange for social determinants screening. HealtheConnections supports over 1,500 participating organizations contributing data across 2,400+ office locations, with records for 16+ million patients. The entire core HIE service is provided at no cost to eligible participants.
Differentiator
Problem solved
Functional benefit
Brands
- Statewide Encounter Alerts (SEAS): Real-time admission, discharge, and transfer notifications from hospitals across New York State, powered by partnership with PointClickCare
- myConnections Portal
- Image Exchange
Products and services
- HIE Portal (Provider Portal) Web-based interface through which authorized healthcare providers access patient records, lab results, radiology reports, clinical documents, imaging, and alerts. Supports patient lookup, consent management, results viewing, and secure messaging for healthcare providers, public health professionals, CBOs, payers, and researchers.
- Patient Lookup (Community-wide Patient Lookup)
Quantifiable outcome
- 5x increase in TCM (Transitional Care Management) engagements after implementing myAlerts
- +6 more outcomes
Companies that use HealtheConnections
Customer profileNamed customers25 records
Segments5 records
Ideal customer profiles4 records
HealtheConnections technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature8 records
HealtheConnections partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- PointClickCarecoreHealtheConnections partnered with PointClickCare, a leading health tech company, to produce the SHIN-NY Statewide Encounter Alerts solution. Through this partnership, providers, MCOs, ACOs, and risk-bearing entities receive near real-time notifications to evaluate care needs, coordinate follow-up, and close care gaps. The solution is built with rigorous security and privacy safeguards meeting SHIN-NY standards.
- SelfiiesupportingPartnership with Selfiie to give patients real-time access to their health records through a mobile app. Selfiie is a simple and secure self-service tool that allows patients to access their medical information from HealtheConnections.
- Inclusive AlliancesupportingCollaboration with Inclusive Alliance to equip 50 CBOs across 8 counties with guidance, use cases, and data access, as well as identifying key data needs to inform future tools and capabilities.
- Tioga County Public HealthsupportingPartnership with Tioga County Public Health to deliver a real-time Birth Report used to close data gaps, provide out-of-state birth data, and enable timely insights that improve visibility into maternal and infant health.
- SHIN-NY (Statewide Health Information Network of New York)coreHealtheConnections is a Qualified Entity of SHIN-NY, working with NYS Department of Health, NYeC, and Regional Health Information Organizations throughout the State to advance health information technology and public health agendas.
- Civitas Networks for HealthcoreHealtheConnections is part of Civitas Networks for Health, a national collaborative comprised of member organizations using health information exchange, health data, and multi-stakeholder, cross-sector approaches to improving health.
- NYS Department of HealthcoreThrough partnerships with local health departments and the New York State Department of Health, HealtheConnections provides secure access to data supporting public health work.
- New York eHealth Collaborative (NYeC)coreCollaboration with NYeC as part of SHIN-NY ecosystem to support patient-centric, value-based care, and developing tools and resources that enable better outcomes, efficiency, and affordability.
- NYS Coverdell ProgramsupportingPartnership with NYS Coverdell Program to expand access to social needs data for stroke patients and strengthen coordination across clinical and public health partners to improve stroke outcomes statewide.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
HealtheConnections competitors and assessment
Company assessmentDirect peers
- Healthix: The largest public HIE in the United States, also a Qualified Entity of SHIN-NY serving New York City and Long Island. Directly comparable to HealtheConnections as a fellow NY RHIO operating under the same state regulatory framework and providing clinical, public-health, and alert services.
- HEALTHeLINK: Western New York RHIO and fellow SHIN-NY Qualified Entity. Directly comparable in business model, regulatory positioning, and product set (patient lookup, alerts, results delivery, secure messaging) to HealtheConnections.
- Hixny: Capital Region / upstate New York RHIO operating as a SHIN-NY Qualified Entity. Closely comparable HIE services (community-wide patient lookup, alerts, secure messaging) targeting the same provider and public-health segments as HealtheConnections.
- Rochester RHIO: Greater Rochester Health Information Organization and fellow SHIN-NY Qualified Entity. Directly comparable as a regional NY HIE serving providers, payers, and public-health agencies with similar clinical data exchange services.
- Bronx RHIO: Bronx Regional Health Information Organization, a SHIN-NY Qualified Entity historically serving the Bronx market (now merged with Healthix). Comparable NY HIE with overlapping services and regulatory designation.
- Chesapeake Regional Information System for our Patients (CRISP): State-designated HIE for Maryland and adjacent regions, operating as a non-profit utility with similar services (patient lookup, encounter alerts, image exchange, public-health reporting). Comparable in mission, scale, and statewide infrastructure model.
- Indiana Health Information Exchange (IHIE): One of the largest and longest-running HIEs in the United States, operating as a non-profit with clinical data exchange, alerts, and population health services. Comparable in non-profit model, broad stakeholder utility, and statewide infrastructure positioning.
- Health Current (Arizona): Arizona's statewide HIE, operating as a non-profit designated entity. Comparable in mission, services (patient lookup, alerts, results delivery), and role as state-designated health data utility.
Broad incumbents
- PointClickCare: Major health-tech vendor whose technology powers HealtheConnections' SHIN-NY Statewide Encounter Alerts and broader care-coordination offerings. While not a direct HIE operator at the regional level, it is a strategic technology partner and competing platform vendor for care transitions and ADT alerting.
Others
- Civitas Networks for Health: National collaborative of HIEs, health data, and cross-sector organizations of which HealtheConnections is a member. Comparable as a peer organization in the HIE ecosystem, representing the broader national community of state and regional HIEs.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
HealtheConnections social profiles
Digital presenceHealtheConnections compliance and trust
Trust signalCompliance4 records
HealtheConnections financial estimates
Financial estimateRevenue estimate
Valuation estimate
HealtheConnections leadership team
Management profileNumber of profiles
Profiles11 records
HealtheConnections funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HealtheConnections M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HealtheConnections
What does HealtheConnections do?
HealtheConnections operates a cloud-native, FHIR-based Health Information Exchange (HIE) that consolidates clinical, social, and population health data across New York State. Through the HIE Portal, participating healthcare organizations, hospitals, public health departments, payers, and community-based organizations receive free access to community-wide patient lookup, real-time admission/discharge/transfer alerts, diagnostic image exchange, secure messaging, automated results delivery, and population health analytics.
Is HealtheConnections a public or private company?
HealtheConnections is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was HealtheConnections founded?
HealtheConnections was founded in 2009. It employs 11 to 50 people.
Where is HealtheConnections based?
HealtheConnections is headquartered in Syracuse, United States, in the North America region.
How does HealtheConnections make money?
One revenue line is on record: core HIE Services.
Who are HealtheConnections's main competitors?
Direct peers on record are Healthix, HEALTHeLINK, Hixny, Rochester RHIO, Bronx RHIO, Chesapeake Regional Information System for our Patients (CRISP), Indiana Health Information Exchange (IHIE) and Health Current (Arizona). PointClickCare is listed as a broad incumbent. Civitas Networks for Health is listed as an others.
Does HealtheConnections have an API?
No public API is recorded for HealtheConnections.
What industry is HealtheConnections in?
HealtheConnections's product category is Health Information Exchange. Its primary akta.pro industry code is HLACABAB, HIE Platforms & Network Services (Community/Regional/National), with a secondary code of HLACABAH, Record Locator Services (RLS) & Longitudinal Record Aggregation. Its NAICS code is 62 and its SIC code is 8000.